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Hotel Overview
Fine for a three star hotel.
My mistake - we generally stay at a five star and our exxpectation was inthat category, bur for a...
See full review
-
Charlie
- May 23, 2012
Mostly positive - Great Location - Confusing Housekeeping rules.
Housekeeping rules are a bit confusing. "Leave this card out before 2 a.m. to have a green...
See full review
-
Texcs
- May 22, 2012
Old San Juan hotel offers Spanish-colonial elegance
The blue cobblestone streets of Old San Juan weave around the Sheraton Old San Juan Hotel & Casino. The hotel offers convenient access to all the major hot spots, including restaurants, shopping, museums and historic fortresses. The hotel's Spanish-colonial character is evident in its grand lobby with high-arched doorways, a sweeping staircase and a stunning crystal chandelier. The hotel's enclosed courtyard and refined rooms further the look. The waterfront Sheraton Old San Juan Hotel & Casino has spectacular views of San Juan Bay.Sheraton Old San Juan Hotel & Casino Rooms
- Deluxe City
- Limited view rooms with tropical decor, 1 king bed or 2 double beds, air conditioning, carpet, direct dial cordless phone with data port, coffee maker, electronic safe, color cable plasma TV, AM/FM clock radio, hair dryer, iron & ironing board. Room occupancy - 3 adults OR 2 adults and 2 children under 16 years old.
- Deluxe Bay
- Bay or Partial Bay view rooms with tropical decor, 1 king bed, air conditioning, carpet, direct dial cordless phone with data port, coffee maker, electronic safe, color cable plasma TV, AM/FM clock radio, hair dryer, iron & ironing board. Room occupancy - 3 adults OR 2 adults and 2 children under 16 years old.
- Traditional
- Inside or restricted view rooms with tropical decor and 1 king bed, air conditioning, carpet, direct dial cordless phone with data port, coffee maker, electronic safe, color cable plasma TV, AM/FM clock radio, hair dryer, iron & ironing board. Room occupancy - 2 adults OR 1 adult and 1 children under 16 years old.
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Hotel Map
- Area served
- 100 Brumbaugh Street, San Juan, Puerto Rico 00901
- Nearby airports
- Luis Munoz Marin International Airport (SJU) - Located about 19 minutes from the hotel (12.78 miles)
- Area description
- Sheraton Old San Juan Hotel & Casino is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining, and entertainment. A myriad of restaurants, art galleries, museums, and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Nearby attractions: Pablo Casals Museum 0.2 km/0.1 miles // Museo De Arte De Puerto Rico 1.6 km/1.0 miles // San Jose Church 1.0 km/0.6 miles // Casino 0.0 km/0.0 miles // Galeria Botello 0.1 km/0.1 miles // Fortress El Morro 0.2 km/0.1 miles // Fortress San Cristobal 0.4 km/0.3 miles // Walking Tour of Old San Juan 0.4 km/0.3 miles // Miramar Area 3.2 km/2.0 miles // Bacardi Tour 24.1 km/15.0 miles // Arecibo Radio Telescope 80.5 km/50.0 miles.
Amenities
- Bar/Lounge
- Business center
- Casino
- Concierge
- Conference Facilities
- Doctor on Call
- Elevators
- Fitness center
- Fitness center or spa
- Handicapped Rooms/Facilities
- Health Club
- High-speed Internet
- Internet Access
- Laundry Service
- Meeting/Banquet Facilities
- No Smoking Rooms/Facilities
- Outdoor Pool
- Parking
- Pets allowed
- Pool
- Restaurant
- Room Service
- Safe Deposit Box
- Tour Desk
- Wireless Internet
Dining
- Palio
- Located at hotel's second floor, Palio is the hotel's authentic Tuscan chop house; using fresh, natural, flavorful ingredients to capture the best of Italian culinary tradition. Among our special menu selections are homemade lasagna, aged goat cheese spread, a bone-in ribeye accompanied with a wild mushroom ragout. Offering breakfast 6:30a- 11:30a, lunch 12-4p, dinner 5p-11p.
- Chicago Burger Company
- Build your own burger at our new indoor-outdoor restaurant located on the scenic San Juan Bay. Choose between the Certified Angus Beef burger, savory salmon, healthy vegetarian and more. Open daily, Sunday Thursday 11:30a Midnight / Friday - Saturday 11:30a 2a.
- In-room Dining
- We offer in room dining seven days a week from 6a - 11p.
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1100
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (311)
Ratings and reviews for Sheraton Old San Juan Hotel & Casino
- All travelers (311) 3.8 / 5
- Business (11) 3.9 / 5
- Couples (167) 3.8 / 5
- Families (65) 3.7 / 5
- Friends (39) 3.7 / 5
- Singles (22) 3.7 / 5
- L.G.B.T. (2) 3.5 / 5
- Amenities:
- 3.8
- Room cleanliness:
- 4.2
- Hotel staff:
- 4.1
- Room comfort:
- 4.1
- Location:
- 4.6
- Value:
- 3.9
86%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Charlie
Fine for a three star hotel.
My mistake - we generally stay at a five star and our exxpectation was inthat category, bur for a three star hotel it was fine.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Dining tip:
Short walk from hotel
The restaurants were excellent especially AcquaViva
Reviewer score
Would recommend
Texcs
Mostly positive - Great Location - Confusing Housekeeping rules.
Housekeeping rules are a bit confusing. "Leave this card out before 2 a.m. to have a green cleaning," "leave this other card out by midnite to have room serviced." We were never quite sure if our room would be made up or not. When they did service it, they did not restock basics like shampoo. Water was a dollar to purchase. Room service worked great one nite, food arrived quickly and was delicious, a little surprised at all the upcharges, like delivery and auto gratuity. Tried to order another nite, and kept getting routed to the restaurant that said they did not deliver?? Same number but we could not get room service. Location is excellent, right in the heart of Old San Juan, walk around town, walk to ferry, walk to trolley. Overall I would recommend.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 3
Sightseeing tip:
Short walk from hotel
You can walk across the street and ride the ferry for .50 to the FREE Bacardi tour, do not buy a package tour. Also ride the trolley for free to see the Forts and a good city tour.
Reviewer score
Would recommend
inez
fantastic getaway
the staff was very friendly.i really enjoyed my stay, will go back
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 5
- Room comfort:
- 3
- Location:
- 3
- Value:
- 3
Reviewer score
Would recommend
MultiCityTraveler
Ideal location to enjoy Old San Juan.
Service in general was courteous and efficient; from the valet parking to reception, and restaurant. Room and halls clean, with all necessarily amenities. The continental breakfast was pricey, but complemented by good service. But after such a positive stay; the front-desk attendant didn't even looked at me while checking out; stayed at the phone on a lengthy personal/family conversation while handling my documentation.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 2
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Dining tip:
Short walk from hotel
Cafe Puerto Rico - I front of Plaza Colon. Small restaurant with amazing local cuisine; try the Yuca (Casaba) Mofongo with chicken or beef...Wow!
Reviewer score
Would recommend
RMans
Great Location - Will return
Great Location in the heart of Old San Juan The hotel was clean, staff very accommodating. This hotel is great for those with a budget seeking a comfortable hotel well located in San Juan We are looking forward to returning
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 3
- Hotel staff:
- 4
- Room comfort:
- 3
- Location:
- 5
- Value:
- 4
Dining tip:
Short walk from hotel
Across from the hotel is Senior Frogs - very convenient Also Starbucks is just a one minute walk
Reviewer score
Would recommend
Katiny
Great hotel
From the moment we arrived everyone was helpful everything we needed help with someone was always happy to help us. Room was clean great casino nice places around the hotel to shop and eat señor frog was right next to the hotel . Great tours that they offered can't wait to go back.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Entertainment tip:
Short walk from hotel
Everything is walking distance for food and shopping
Reviewer score
Would recommend
RMans
Perfect location
I was a bit skeptical after reading reviews of the hotel, but pleasantly surprised. The hotel is wonderful for those looking for a nice hotel, well located and without having to break the bank. The room was fine the bed comfortable, the bathroom adequate and everything worked fine - although its a shame that we did not have 'wireless' internet. The view from our room was a bonus - overlooking the harbor. Room service was quick and efficient. We experienced a fire drill due to technical difficulties but all went well and it was over quickly, - however this lead me to realize that there are no visible In-room diagrams/ information regarding fire or emergency information. I would definitely stay at this hotel again
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 4
- Room comfort:
- 3
- Location:
- 5
- Value:
- 4
Dining tip:
Short walk from hotel
Everything is near the hotel but Senor Frogs is adjacent - fun casual dining and nice if you don't feel like walking far. Starbucks is a short 3 minutes walk away
Reviewer score
Would recommend
Army Guy
Great Location and view
Staff is absolutely wonderful.. View from the pool was fantastic. Downside is only suites have views of the ocean.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 3
- Location:
- 4
- Value:
- 3
Sightseeing tip:
Short walk from hotel
Great Location for all attractions in Old San Juan
Reviewer score
Would recommend
laucat
Pre Cruise Stay
This is the perfect hotel for pre or post cruising. The location of the hotel is perfect, close to the action in Old San Juan and a few steps away from the dock. The only couple of deficiencies I found about my stay are: First, a humidity odor in some the rooms is overwhelming. I dont think anyone can sleep with that smell! Fortunately, after asking for a change of rooms, I was inmediately transferred to one that was ok. And second, the elevators are too few and of an old generation, complicated and slow to use.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 5
- Value:
- 3
Reviewer score
Would recommend
Rocky2012
Love this hotel and Old San Juan
Great Tme in Puerto Rico Hope to return soon. There is much more to explore.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
Short walk from hotel
Mojito's
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Hotel Map
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