We read all the reviews in advance and so we knew what we were getting into before we stayed. That said, we had a couple snags. Work was being done in the room next door. Staff was helpful and the noise stopped. We had trouble finding the ice
machine. The air conditioner was wonky to use. It all turned out ok, though. The location is great and there's plenty of stuff within walking distance.
I am a return guest to this hotel, and have enjoyed my stay yet again. Juan at the front desk is always great and accommodating. He was helpful in getting me checked in early and even bumped my room up to ocean view at no additional charge!
room I stayed in this year had the great ocean view, but I was a bit disappointed that it had no desk where I could work from with my laptop nor did it have a refrigerator, which I find to be something pretty standard in most hotel rooms these days. Also, the water pressure in the shower was pretty weak and I wish it had a hand-held shower head to help wash the sand away from the other end of the tub and get to those "hard to reach" areas of my body that a wall mounted shower head can't accomplish.
The room service food from the hotel's restaurant (Zest) was great, and the drinks at the rooftop bar Mist were quite good.
There's a very small gym in the basement level that could use an upgrade. The machines are dated, but I was thankful to work out in the gym on some of the rainy days during my stay.
Overall, my experience at this hotel was very good, and I would stay here again.
The Water Club is right on the beach! Great partial ocean view, big white room with blue lights, waterfall in elevator... This hotel does not lack creativity! My only complaint is that our room was right next to the elevator, so we heard that all
night. It looks like it was a happening spot maybe 10 years ago... Definitely needs some upgrading. I was disappointed because the pool was closed... Maybe renovating !?
This hotel is great for couples. I wouldn't recommend it for familes. The pool is not large but it's on the rooftop with a great view. The bar on the rooftop is great. It's a $20 cab ride to old san juan. My girlfriend and I really enjoyed the
stay. Free WiFi all over the hotel. Beach is across the street literally a 10 second walk. We would stay here again.