San Juan Water and Beach Club Hotel

The San Juan Water Club Beach Hotel is perfectly situated on the beautiful beach at Isla Verde. The rooftop lounge affords a great view and has a hip vibe. The staff was very cordial and helpful. Knowing the area quite well, I felt comfortable walking up and down the beach for miles and exploring the streets . Excellent access to local restaurants, as well as the other resorts in the area, all pretty much within walking distance.

Good location, next to the beach, nice service all around.

My partner and I booked this room based upon the reviews we read here, other sites and the video on SJWBC website. Based upon the photos, everything looks picture perfect online and in person. We would definitely stay there again and recommend it to others. Pros - The food in Zest was sublime. It's moderately priced, but worth every penny. - The interior design of all the spaces are very swank, cool and hip. We loved every bit of it. The space look exactly like the photos. The black lighting, elevator waterfall and bar waterfall in Zest Restaurant is very cool. - Chairs and umbrellas are conveniently available and set up by the water boys. - All the cocktails are cool either on the terrace or by the ocean. - Lounge music is everywhere. It puts you in the mood. - The terrace offers variety music nightly. You can stay at the hotel and have a great time. The crowd is minimal so you don't feel any phobia. - The staff is very friendly. Everyone speaks English and they really have a knack for customer service. They were very accommodating. - The view from the room and the terrace is spectacular. - 2 Complimentary bottled water is offered in the room, which is a nice gesture. - Taxi cabs are readily available at the entrance and there are plenty of great restaurants in walking distance to dine. Cons - Drinks are great by the ocean, but by the time we received our "sand dune" (guacamole dip) it was too warm, the portion was very small and the price wasn't worth it. - There is no carpet in the room, so fine sand is trekked in the rooms. It's no biggie; just be sure to brush your feet off before you get in the bed if you walk around barefoot. - The elevators are slow during peck hours because there's only two and one is used as a service elevator. - The acoustics aren't the greatest. Sound travels in the hallways and if you're in a room that connects to another, noise also travel between the doors. - If you have poor vision, this is not the hotel for you, because the lighting in the rooms are ambient. It didn't bother us a bit, but be aware.

Our stay at the Water and Beach Club was fantastic - the staff were gracious and accommodating and the facility is clean, modern and luxurious. We had an amazing view of the beach from the 10th floor and loved the Mist Bar and its views on the top floor. Bottom line - stay here!

The staff was overwhelmingly hospitable. My wife and I spent the entire weekend lounging on the beach in front of the hotel, where the beach boys always got us set up with fresh towels, lounge chairs and an umbrella. The beach and water are gorgeous, and the water theme of the hotel is pretty neat and unique, with lots of black lighting. We lounged on the roof where there is a very small pool and different areas with chase lounges, as well as a bar and dining area. The roof has a nice view, but is not ideal of looking for privacy while laying under the sun. We ate at the restaurant, Zest for dinner one night which was good, but nothing special. The modern layout of the restaurant is probably the best feature. Overall, I would say the best features of the hotel are the access to a beautiful beach, the modern-ness of the hotel interior decorating, and the hospitality and friendliness of the staff. We ate out most nights, which is what I would recommend, as there are a number of very good restaurants within a 15 minute/$20 cab ride to Cordado or Old San Juan etc.

Ths was a very nice, newly renovated hotel on the beach. The rooftop lounge was very nice, with comfy couches and chairs. The rooftop pool was time, but a great view. The drinks were overpriced and the continental breakfast was regular--nothng special and probably not worth paying for, but we got it for free. Our room was tiny but very clean. The staff was all exceptionally friendly.

The location was nice, right near the beach and within walking distance to other hotels for casinos, restaurants, etc. and only a short cab ride to Old San Juan. The hotel was interesting, but the novelty of the blue lights wore off after the first day and the techno playing in the lobby/elevators/restaurant at all times was not our thing. Overall this hotel could have been a nice stay if had had a better experience with the hotel staff. Most of the people at the front desk were nice enough, however, several employees were rude or just seemed to be too new to handle any questions or issues effectively. One example was the fire alarms going off at both 12am and 3am during one night. While it is understandable that things happen, they did not handle this situations appropriately at all. People were going down the stairwells to evacuate the hotel (as all the signs in the hotel advise) only to be locked out of the lobby and stuck in the stairwell until hotel staff heard us banging on the door to be let out. I'm glad it wasn't a real FIRE, but then again, no one could really tell us what was even going on, so no one knew if it was serious or not. It happened again at 3am and we waited in the lobby for about 45 minutes until someone finally was able to talk to an employee about what we should be doing (apparently the alarms were malfunctioning, so it was advised to just go back to our rooms) **The other issue we had was with the cleaning staff - apparently one of the housekeepers had spend quite a bit of time in our room while we were out on our snorkeling tour and made A LOT of long distance calls from the hotel phone. We received a statement on our last day informing us that we were being charged about $200.00 in long distance charges. Management ended up removing the charges, but it just left us with an uneasy feeling thinking that someone was just hanging out in our room making calls while all of our stuff was out. :( Overall the hotel was decent, location great, but the service was really pretty terrible and I would not stay here again. Also, just a heads up, the continental breakfast is not free. It's 11$ per person for bagels and yogurt.

Hotel was very nice. Unique black lighting. Good location on beach. Rooms could use more hangers and places to put stuff. Roof top pool and bar very nice. Staff extremely helpful and friendly. Resturant was good but expensive. Many resturants near by.

Staff was great, food was excellent, beach was fantastic. We will definitely book another trip to this hotel

Location, location, location. Natalie and Jorge were awsome. Thank you and see you all soon, Kevin