First time to San Juan had seen other reviews that were negative but took the chance because of the location and I'm glad we did, first we got in late after 7pm and had booked a lake view room due to our budget put when we got to the room it had
not be cleaned it had looked as if the last guest had just left so I went to the front desk and she changed us to a ocean beach view at no extra cost from there everything got better great staff, great location, great price. The hotel set us up on 2 of our tours Rain Forest and Bacardi House/Old San Juan. Everything was walking distance Restaurants, Casino, Shopping
The only thing that should be noticed is the lobby and restaurant . The hotel needs a major remodel.
my experience was good until I enter the elevetors . The floors dirty and smelly. No air conditioned on the walkways. The rugs were dirty and spotted. My wife saw and killed a little cocroach in the bathroom, The galss windows were foggy and dirty
. NO PARKING. THEY HAVE VALET PERKING AND IT COST ME IN THE THREE DAYS $38.00.
We had a great night at the San Juan Beach Hotel! The staff was very nice. They were accommodating for our 6 am check-in with a fee. The only complaints on the room was there was still sand on the shower floor from the last person. Also, there
wasn't very many power outlets. The lamp on one side of the bed didn't even have a place to be plugged into. Not too big of a deal though. Still a pretty place!
The location is excellent. The staff is very friendly. The hotel could use a face lift. The outside is rusty. The room was barely clean and one day housekeeping didn't even bother to clean the room at all. The pool is a nice size but it goes from
5 feet to 10 feet, kinda scary for little ones or non-swimmers!
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Always pick up essentials, whether toiletries, snacks or souvenirs from the local Walgreens. Tons of necessities at an average price as opposed to the
Tourist traps all around.
Location of the Hotel is good, but the hotel is old and not clean. Carpets stink and dirty. Furniture is old. The room service was poor. They do not even provide enough towels. There is also $20 parking fee per day. Considering that the price per
day is not fair for a hotel like that. If you can find a better within this price range, you should prefer somewhere else.
My only complaint is: Internet signal was very poor in my room and I had to frequently go downstairs to the lobby or pool area to connect my laptop. All other things were perfect... great attention to the customer, nice and clean pool area,
location is excellent, lobby staff was very attentive. I definitively recommend this hotel to others.