Room was large and well furnished. Location was real good, lots of restaurants and fast food in the area, nice area to walk. When we booked the room on ------ it showed in two places that we were getting a continental breakfast with the room. When
we went to get a voucher for breakfast we were told by the front desk that it was not included. They showed us the contract they had and it did not mention breakfast. After arguing for several minutes they did give it to us. I don't know if this is the hotels fault or --------fault but they need to get togather and get it straight. A customer should not have to argue to get what they paid for!
I would definitely stay there again. The rooms are clean and orginized, the staff is so friendly and helpful, the location couldn't be better, it's surround of great restaurants and the beach it's very nice! The only thing I would say it wa
missing it was a mini fridge in the room, other than that, my stray was very pleasant.
the staff were all terrific.Friendly,helpful and polite.The rooms,elevators and hallways are in great need of updating.The beds were clean and the bathroom towels clean but the rugs were awful and smelled terribly.the furniture was falling apart
no safes in rooms or at the front desk.
This was my second stay at San Juan Beach Hotel, I was satisfied with my stay on both occasions, it's a very economical price for the Condado area. My only issue at the hotel this time around was upon arrival- I felt like the sheets were not fresh
and it was late night soI had to sleep in suspicious sheets. After I addressed it to the front desk I found the cleanliness was good for the rest of the week. The free breakfast consists of yogurt and bagels, nothing fancy.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
The Denny's up the street has super cheap breakfast, but their coffee is terrible.