It was ok...nothing fancy. I wish it would have been located by a beach you could swim in...there were plenty of restaurants and places to shop. There was no restaurant in the hotel, nor a laundry room, which would have been helpful.
Really nice location, is not a 5 start but is ok, is under renovations so im guesing it would be better...they gave me i nice room, beautiful view to the lagoon, BUT, the room in front of mine is under construction and the workers start at 8:00am
on a Saturday, they woke me up, they should put people in floor under constructions or room near them...
I love the location of the hotel,everything was was walking distance. Access to all main highway, 5 minutes from Viejo San Juan and 20 minutes to Rain Forest. Hotel under renovation, I only complain about the first room I was given and
immediately they changed me. If you are looking for luxury this hotel does not quite fit the bill. But the staff always went the extra mile to accommodating all my needs, even the valet parking, the guys awesome, they would carry my shopping bags, and would go to my car if I left something and bring it to me. As for the pool area loved it, fell asleep listening to the waves crashing against the shore.
It was in pretty bad shape and it smelled like mildew. The Wifi barely worked.
I will say that the staff at the front desk were very helpful and friendly. I liked them. The room they put me in was pretty bad though. The website makes this place
look nicer than it is.
We couldn't star in the original room we were assigned to because of the moldy smell. We were assigned another, but it was not much better. We slept in our clothe, we weren't comfotable with the sheets. The shower was not working.
This hotel is like a monster house, dirty, old, bath with mold, floor dirty, broken curtain with holes,staff services not really nice, dust olor in the room, sheets dirty, I left the hotel the same day because you can not stay there and I make a
new reservation in other hotel.
Since the check in everything was great. The hotel is under renovation and I accept the condition of the room because after all the hotel will look Beautiful. The STAFF very helpful, the valet excellent and the housekeepers friendly. Unforgettable
stay I will return as soon the finish the all remodelation. I will tell friend about the San Juan Beach Hotel.
I booked a ocean side room and was given a lagoon side room. That was dirty and smelled. I change to a ocean side room that had not been cleaned yet. The place is old needs remodeling.
Took the elevator to the 8 floor and the elevator door only
opens half was to get in or out. In the lobby facing the bar is all glass with a beautiful view of the ocean. However looks like they hardly ever clean the glass. I'm glad my wife was not with me as she would have made me change hotels. I would not stay in this place. I would pay a bit extra to stay in a more modern hotel that was not dirty
Hotel features (5 = best, 1 = worst):
Short walk from hotel
The area ids good to visit other resorts as well as casinos