We stayed at this hotel the night before a cruise. We arrived at midnight and had no trouble checking in so late, and it was in between the airport and the pier. The staff was friendly, helpful, and allowed us to store our luggage for hours
after checkout. Although everything seemed to be clean, the rooms were very bare and a bit dingy, and the bed was not comfortable.
Do not stay Here! The pictures of the place must have been taken 40 years ago. Looks good on the net but wait until you get there. Everything is outdated to say the least. Front desk people do not seem to have complete information to inform the
guests. They will tell you one thing and it winds up being the opposite. Ask numerous questions on any and all subjects. Example: Will our room be serviced daily? If so what is the procedure? In the bar the prices varied from bartender to bartender. Do not pay for upgrades, this is like throwing money out the window. The spectacular view could be seen if they would only clean the windows, won't happen. We were told by a local, (From Tampa) you should have seen the place before the rentivated it, ha,ha,ha.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Nightlife is "gambling" located close. Live entertainment is in old San Jaun, 3.5 mile walk or $18.00 cab with tip.
business trip, 3 nights. hotel location excellent for all use. staff very good attitude and helpful. onsite parking. inhouse restaurant excellent. rooms very poor. completely worn out, however, sheets were clean, everything worked in the
room. hotel has excellent rates, but in process of a complete re do to up grade to an acceptable standard. a salesman's hotel, would not want to take my wife to this property.
Nice and modern hotel. Appreciated pool overlooking
the beach(towels and chairs supplied free of charge).
It's a 45 minute walk to Old San Juan or approx.
$15 US taxi ride. Hotel room was extremely spacious.
Staff was ver helpful:gave us a room
with King size
bed, with ocean view at no extra charge. Would recommend hotel. Also, very close to port for those
taking the cruise.
the room was not as expected. the hotel provide parking at a rate of $18/day plus $1.00 for the valet. the entrance needs improvement. the bathroom was having a lot of rust. the tv was having only basic no cable. small area for email. no eating
facility available need to go out to eat.
Me and my husband stayed at the San Juan Beach Hotel for a couple of nights before our cruise.
The rooms were clean and the pool next to the ocean was a great meeting place for fun and relaxation. The hotel is very well located and you cannot not
beat the value compared to the rates at some of the other hotels in the area.
The staff and the manager were very friendly and helpfull. They are opening a new restaurant and bar in the next couple of weeks , we took a look and the decour is marvelous .
We recomend this hotel .
This is the worst hotel I have ever stayed at. The rooms had no amenities whats so ever. There was no fridge, no coffee maker, no iron, no hair dryer and the tv is extremely small. The room looked like it was falling apart with a broken window
and sink. The worst part for me, because I could have tolerated everything else, was that they had you waiting for hours for a fresh towel and toilet paper. At one point we asked at the front lobby three times to get toilet paper and towels and each time the manager told us to wait. The manager was rude and disrespectful.