This hotel offered the best daily rate in the location we wanted to stay. When we entered the hotel, the lobby and restaurant looked great. Everything was clean, white and new. I thought we had landed a great deal. But that was not the case. The
hallway leading to our room had old, stained blue carpeting that was very unsightly. The room itself had the same old carpeting with several large stains. The room was very spacious which was probably the only positive aspect. The bathroom was old and questionably clean. On our second day of the trip, our hot water stopped running. This was a huge disappointment. The staff happily moved us to a new room, but the water temperature was no better. The hotel accommodations (pool, concierge, etc) were very poor. We were grateful for the money we saved and the great location. We were walking distance to many shops and other hotels in Condado. This is not a type of place you want to stay if you're hoping to just lounge around in Puerto Rico.
We stayed at this hotel the night before a cruise. We arrived at midnight and had no trouble checking in so late, and it was in between the airport and the pier. The staff was friendly, helpful, and allowed us to store our luggage for hours
after checkout. Although everything seemed to be clean, the rooms were very bare and a bit dingy, and the bed was not comfortable.
something missing like NO COFFEE POT,TOILET PAPER , only 2 pillows, 2 towels no porches. Coffee is within a 4 city block walk. Beachs only 2 blocks beautiful beachs. great food few blocks down. grocery store far.charlie car rental the best one
My annual vacation/leave When I arrived with my family to the hotel. The wireless connection was so weak that I had to walk around the hotel to find a good signal. I was charge for the parking, something that never happend to me
before. During the second day in the hotel, the elevator broke with no ETIC of when it was going to be operational again. The room was already paid and I was stock with the hotel.
The hotel staff was very friendly, the place was clean, great location. Bad experience was coming to the room to find out the water was shut off for pipe repairs without warning.
There was only one person handling valet parking and the ice machine
did not work on my floor.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Many clubs in Old San Juan or the 'Placita' in Santurce where many clubs within square block.