San Juan Beach Hotel

We read many negative reviews of the San Juan Beach Hotel AFTER it was already booked but knowing that there were renovations going on. The employees were very friendly and overall my husband and I weren't unhappy. It's a no-frills hotel and we didn't even spend much time in our room! the pool area is beautiful and the location is awesome. Breakfast is not free, contrary to the website, but it's cheap and delicious. They just need some new plush white towels!

This room was very moldy on the walls and in the bathroom, Hallways and room smelled like mildew, no phones in the room you needy something you had to go down to the front desk, turned the TV on sounded like it was about to blow up with the static that was coming out from it, bed had long black hair on it and Im a bald man, I took pictures of this to complain this hotel should not be on the listing until it gets renovated

Hotel was under reconstruction. The main lobby and dinning area was dusty. People eating breakfast in middle of the construction. No isolation was in place to prevent the dirt going over the tables. No excuse for not maintaining area really dust-free. Overall the room was clean and spacious. Elevator was fast and clean. Beach area was beautifull and accessible was great. Good place close to other areas in Condado area.

they are renovating but the rooms where good and the pool was good the hotel will look beautifull within a couple of weeks

is regular for vacation

In my opinion, the hotel was in a bad condition, our room was cleaned just once in 3 nights.

This was a nightmare..the lobby was open to the outside..no walls ..underconstruction..The rooms smelled..there was no restaurant..the beach they promised was not allowable because of reefs..my husband is handicapped and the floors were uneven and dangerous...The humidity in the rooms was so bad the bathroom floor was slick..carpet so stained..no internet..no ameneties at all.. Thank goodness for Orbitz, they negotiated a refund and we went down the street..

When i arrived i had to pay $21 for parking because there is none, it was under construccion and they didnt notice in till i arrived, beds had hair from past guest and no phones had to go to the loby from the 6 floor just to order a buket of ice, realy not a nice expirience.

Due to the adds, we were exxpecting a great stay; but it was the worst experience we ever had in a hotel. Not only was it under contruction; the managment did not seem to care we were displeased. They made no effort to compensate us. The rooms were dirty and i had to call two times to get them to service the it. The part of the hotel that was functional was dirty. Perhaps when they complete the construction it will be better??

The staff was rude from the first moment i got there. the sink in my room didnt work and they couldnt change room til the third day. the towels that were white were grey, and the hotel had temporary outages off water and if under cunstruction..