Marriott San Juan Resort and Stellaris Casino

Very unsatify upon our arrival after we have call to confirm our room and what was needed from them. I am a disable individual and was their to celebrate my birthday and go and check on my dad which he's been ill since the loss of my mom recently. Me and my cousin arrive at the hotel to be inform that their was no disable room available and that due that we did not went directly to them that we went through you that their was nothing guarantee. I said but when you got pay for this in March everything was guarantee and why could you give us this information when we call you to confirm. We arrive exhausted stay in one room and then the next day we have to move again to another room. I had to be in Aguadilla, PR which its 2.5 hrs driving and when we arrive our luggage were not in our room. I had to call them and ask them where were our luggage. Then when we arrive we were told we had to pay an additional $400 more in case we broke something and I lost it. I told them, you don't have our room and now you also want more money. I feel at that time we should have received an upgrade room with no extra charge. I was able for them to go half way and just charge me $200. Also the parking was another adventure. We had valet parking and pay daily for 3 days which was $20 a night and had pay $60. Our last day they said I owe $160 for parking and I said no I already pay $60, and they say no receipt your problem not mines. I spoke to managers, supervisors and no one could help me. Also on our second night our refrigerator broke as well, the rooms only have a refrigerator and coffee maker no mircrowave. They said they don't have microwave because children play with them, but if you are handicap you must have other needs especially for my understanding I have a back brace that I put in the microwave to provide heat at night and I could not do this. When we arrive the people at the desk they all had attitudes and it was like I did not do my homework regarding this hotel. So at this time I want to be compensated I pay top dollars for a trip that was not worth and if I don't get any compensation on your behalf I won't ever use you and you won't be recommended to anyone. I will take my business elsewhere and unfortunately I have to do alot of traveling up their because my dad is very ill.

Went for 2 brays in my family, was there 4 total nights.. 3 nights our ac in our room didn't not work. Had to change my room 3 times!! They gave me a $200 "hotel only" credit-only for food and drinks, but no money back. Bfast was way too pricy, craps table at the casino was always closed. It just sucked all around. Beach and the ocean was the only good thing this hotel had going. Stay away!!

The once glam hotel has now faded into the dust. Its age is showing badly. Dated decor and the rooms are very small. Also very with aging decor. The in hotel restraunt Tuscany was very expensive and horrible food. The only saving grace was the breakfast buffet. Upon entering the hotel you walk into lobby filled bar area.The pools were unimpressive. We would not stay at this hotel again. It does not look like the hotel on the website.

Old hotel with minimum facilities, poor restaurant, rooms bare minimun, location noisy.

We stayed at this Marriott ten years ago and enjoyed everything about it. Our recent stay was anything but like our first. The first hotel room was so musty that we had to be moved. The second room was not any better. The smell was on the bedding, etc. and we brought the smell home in our luggage. Our bathroom door did not close or lock. The carpeting and newspaper was soggy from the intense humidity level in the rooms, despite running the AC constantly at 65 degrees. The carpeting throughout is old and stained and the walls are in dire need of a paint job. The hotel lobby was constantly noisy and had too much commotion. This was not the comfortable, relaxing vacation we had planned and so much longed for. We spent little time at the hotel, except to shower and sleep, as we refused to spend any more time or money at the Marriott.

I was upset that we were put on the second floor of the hotel. We asked to be moved to a different floor and the desk attendant said there would be no additional charge. When we signed out they charged us and additional $50.00 per night. I will likely not use this again due to being put on the second floor for our vacation. Is that why there is savings involved? We ended up paying more in the long run. Room smelled like mildew.

We did not know that June is high school prom month, the drinking age is 18.......... so you have a hotel full of drunken 18 year olds out for there school prom. According to the hotel there should be an adult in the room for them to stay, this was not the case. So we had to put up with parties in rooms,shouting in the corridors and doors slamming. They showed no respect to the dress code and the boys walked around in shorts around there buts and no shirts. I guess they were trying to look cool....... sadly they looked like jerks. The women were not much better. I wish the hotel would of stopped this. it is a nice hotel, just do not stay in June

the fitness and sauna rooom were excellent... but the location of the hotel was not what we were expecting and a little bit, disappointed with. the room itself was very clean and we loved the bigger bed and lot of pillows. that's all about it....

The location was great and it was only a $15 cab ride to Old San Juan. Rooms were nice, spacious and clean. However I did find the staff rude, ESPECIALLY the Hertz rental car associate. Staff wasn't very welcoming but luckily there is plenty to see and do and you can avoid having to deal with them too much.

ok was very clean great view ocean was very rough bad side rooms with adjoining were very noisy as were the walls almost paper thin even room cleaning started at like 6 in the morning with slaming doors for the whole floor with loud knocking screaming through the doors and last the prices were crazy expensive didnt matter what for those last reasons I will not be going back so on a scale of 1-5 I would say 2 and would not suggest this to any one was a total waste