Hotel details


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There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.

   

InterContinental San Juan Resort & Casino

User score 4.1 out of 5 See all reviews
5961 ISLA VERDE AVENUE,San Juan, Puerto Rico 00979
Book this hotel
from 255 USD
/ night*
Price Assurance

Terms and conditions

*rate found for check-in Jan 30, check-out Feb 2

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1600
Check-out: 1200
Local currency: USD

The InterContinental San Juan Resort, Spa & Casino, a AAA 4-Diamond award winner on Puerto Rico's Isla Verde is a superb beachfront hotel just 1.5 miles from the San Juan Airport (SJU). The exquisitely appointed accommodations make this hotel an ideal and versatile island destination.

**Pool Maintenance will take place from 9/28/09 through 10/12/09. The beach access will remain open as well as arrangements for an alternate pool area will be available**

San Juan's fine dining offers Caribbean, Mediterranean and Japanese fare and later you can revel in lively Caribbean nightlife. For daytime fun, relax on Isla Verde Beach, go deep-sea fishing or snorkeling or tour the famous Bacardi Rum Distillery. The hotel is close to historic Old San Juan. View colonial Spanish architecture or browse the Museo del Nino, ancient Dominican churches, the Fortress of San Cristobal, the Old San Juan City Wall and more.

Business travelers enjoy first class facilities and relaxing after-work opportunities. San Juan vacation and holiday travelers never lack for fun, sun and sight-seeing. As a premiere wedding destination, the InterContinental San Juan Resort, Spa & Casino hosts some of the most elegant and memorable weddings imaginable.

The resort hotel is located on two miles of white sand beach, making it a preferred San Juan luxury hotel. In addition to luxury accommodations, you'll enjoy the hotel's full service spa and fitness center. Prepare yourself for a night on the town with a visit to the Edouard de Paris hair and beauty salon. San Juan business travelers may use the hotel's complete business services and conference facilities.

Gym facilities are on two floors of relaxation and body fitness. Located in beachfront setting each offering exercise equipment and classes, aerobic personalized training, fitness assessments and massage therapy, sauna, steam and private massage rooms.

Casino redecorating will begin as the property updates its gaming equipment to the newest and state-of-the-art machines. During this time the Casino operations will not be affected. Normal operation hours will continue through out the redecorating period.

Hotel policies

Check-in: 1600
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Jan 30, check-out Feb 2

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.1 out of 5

(155 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: 5961 ISLA VERDE AVENUE, San Juan, Puerto Rico  00979  

 
 

Area served

Isla verde, San Juan, Carolina, Old San Juan, Rio Piedras, Hato Rey, Guaynabo.

Area airports

Luis Munoz Marin International Airport (SJU), estimated distance from property 1.5 miles.

Description

The resort hotel is located on two miles of white sand beach, making it a preferred San Juan luxury hotel.

This property has a smoke-free policy

Amenities

  • Meeting/banquet facilities
  • Room service
  • Conference Facilities
  • Spa services
  • Fitness room
  • Internet Access
  • Wireless internet
  • Concierge
  • Business center
  • Restaurant
  • Smoke-free policy
  • Handicapped rooms/facilities
  • Health Club
  • Pool
  • High Speed Internet

Dining

Splash

Enjoy your favorate tropical drink, your favorate angus burger or our own local Puerto Rican dishes at our own Splash. Located at the main pool.

Alfredo

Lovers of authentic and faithful Italian cuisine will enjoy a delightful dinner at the newly renovated restaurant Alfredo, located in the resort’s lower lobby. Enjoy a rose-tinted tropical sunset on the outside terrace while dining al fresco. Alfredo offers a daily buffet breakfast from 6:30am to 11:00am and dinner from 6:30pm to 11:00pm. Reservations are suggested but not required.

Ciao Mediteranean Restaurant

Location: In hotel pool beach deck. Serves: Lunch & Dinner. Authentic Mediterranean cuisine offered with an oceanfront setting. Open daily 11:30am - 10:00pm.

Momoyama

Location: Lobby Level. Serves: Lunch & Dinner. Traditional Japanese cuisine with teppanyaki tables, sushi bar and tatami room. Open daily 12:00pm to 3:00pm and 5:00pm to 10:30pm.

Ruth Chris Steakhouse

Location: Lobby Level Serves: Dinner House of the Serious Steak. Currently closed for renovations, this restaurant has been voted Best Steakhouse in San Juan. Open daily 6.00pm to 10.30pm. Reopening date, mid-November 2009.

I Bar

Located in hotel lobby 'I' Bar features your favorite cocktails and delightful tapas; open from noon to 1:00am on weekdays and to 2:00am on weekends.

Meeting facilities

Over 18,000 sq. ft of flexible meeting and banquet space. Wireless Internet available throughout our conference center with several choices of bandwidth available. Planning your dream wedding? Please contact our wedding professionals and ask for our unique beachfront boardwalk.

Please enter check-in and check-out dates to the right to select a room

Standard King Room (KSTG)

260 sq.ft. Located in the tower building of our 16 story home, with a cozy European style balcony. Kingbed, Sofa (pullout), Desk, In-room entertainment, CD/Alarm Clock Radio, MiniBar, Desk, and Electronic Safe are just a few of our superb room amenities.

Garden Double Room (TDXG)

260 sq.ft. of exotic gardenview elegance located between the 4th and 6th floor in the tower building of our 16 story home, with a cozy European style balcony. 2 Doublebeds, Desk, In-room entertainment, CD/Alarm Clock Radio, MiniBar, Desk, and Electronic Safe are just a few of our superb room amenities.

Ocean King Room (KEXG)

260 sq.ft. of breathtaking oceanview elegance located in the tower building of our 16 story home, with a cozy European style balcony. Kingbed, Sofa (pullout), Desk, In-room entertainment, CD/Alarm Clock Radio, MiniBar, and Electronic Safe are just a few of our superb room amenities.

Standard Double Room (TSTG)

260 sq.ft. Located in the tower building of our 16 story home, with a cozy European style balcony. 2 Doublebeds, Desk, In-room entertainment, CD/Alarm Clock Radio, MiniBar, Desk, and Electronic Safe are just a few of our superb room amenities.

Laguna Double Room (TSUG)

260 sq.ft. of panoramic lagoon/city view elegance located in the tower building of our 16 story home, with a cozy European style balcony. 2 Doublebeds, Desk, In-room entertainment, CD/Alarm Clock Radio, MiniBar, Desk, and Electronic Safe are just a few of our superb room amenities.

Laguna King Room (KSUG)

260 sq.ft. of panoramic lagoon/city view elegance located in the tower building of our 16 story home, with a cozy European style balcony. Kingbed, Sofa (pullout), Desk, In-room entertainment, CD/Alarm Clock Radio, MiniBar, Desk, and Electronic Safe are just a few of our superb room amenities.

Ocean Double Room (TEXG)

260 sq.ft. of breathtaking oceanview elegance located in the tower building of our 16 story home, with a cozy European style balcony. 2 Doublebeds, Desk, In-room entertainment, CD/Alarm Clock Radio, MiniBar, and Electronic Safe are just a few of our superb room amenities.

Garden King Room (KDXG)

260 sq.ft. of exotic gardenview elegance located between the 4th and 6th floor in the tower building of our 16 story home, with a cozy European style balcony. Kingbed, Sofa (pullout), Desk, In-room entertainment, CD/Alarm Clock Radio, MiniBar, Desk, and Electronic Safe are just a few of our superb room amenities.

Hotel policies

Check-in: 1600
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Jan 30, check-out Feb 2

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.1 out of 5

(155 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

4 out of 5

Quick tip

InterContinental San Juan Resort & Casin

Tropical Travelers Dec 28, 2009

Would recommend to a friend!

Our family has traveled to somewhere warm every winter for the last 13 years. We chose a resort without all inclusive ... because we sometimes tire of resort food (but never cruise food). The InterContinental had good reviews and was priced right. It is a nice place with all the amenities. Lots of help, great service, super clean, great pool, with a nice ocean location. There is lots of service with a concierge, doormen opening the doors as we came and went, even staff that just happened to be ahead of me would open the door and hold it like I was the king of France, and our room attendant left little notes and towel animals. We have been to many resorts and have not seen some of this. The room had a good shower, lots of hot water, good view (we had a city view and could see planes landing and taking off which was noisy) with a tiny deck. Air conditioning was good, room had a fridge (but no microwave). They obviously wanted you to eat in their restaurants which were very high priced. We did enjoy eating at Yamamoto's in the hotel, which is like Benehana but about 25% higher in price. There were many more reasonably priced restaurants within walking distance including lots of fast food. All in all it was a great week and we would stay there again.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
3

Traveler type: Family

Recreation/Attractions tip, Short Drive

If you go, be sure to see the bioluminescent bays. We had a great trip with Captain Charlie and his electric boat. (better than kayaking) They were very informative and seeing the lights in the water is unbelievable. We also liked an all day snorkeling cruise that we took with East Winds. The boat trip was enjoyable, snorkeling good, the crew was fun and they mixed good drinks.


Expand full review

Score

4 out of 5

Quick tip

Overall, a very nice Resort/Casino

M Woods Dec 15, 2009

Would recommend to a friend!

Very nice accommodations. The rooms were larger than most other hotel rooms and it included a love sofa. The food was ... expensive but typical for the area. The beach was as close as your back yard and it was very clean. The lobby was nicely decorated and the marble floors added a touch of class.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Couples

Entertainment tip

Take the bus to old San Juan and enjoy some history.


Expand full review

Score

5 out of 5

Quick tip

ISJ Resort and Casino review

best mom Dec 7, 2009

Would recommend to a friend!

I loved the location, the ammenities, the over friendly staff, the treatment received and the location was just great. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Dining tip, In Hotel

The food was amazing in all the restaurants in the hotel


Expand full review


See all 155 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Recreation/Attractions tip, Short Drive

If you go, be sure to see the bioluminescent bays. We had a great trip with Captain Charlie and his electric boat. (better than kayaking) They were very informative and seeing the lights in the water is unbelievable. We also liked an all day snorkeling cruise that we took with East Winds. The boat trip was enjoyable, snorkeling good, the crew was fun and they mixed good drinks.

--Tropical Travelers, Detroit -Michigan -USA Dec 28, 2009

Entertainment tip

Take the bus to old San Juan and enjoy some history.

--M Woods, Eldersburg, MD Dec 15, 2009

Dining tip, In Hotel

The food was amazing in all the restaurants in the hotel

--best mom, Nederland, TX Dec 7, 2009

See all quick tips

Reviews from our customers

Overall score

4.1 out of 5

(155 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

4 out of 5

Quick tip

InterContinental San Juan Resort & Casin

Tropical Travelers Dec 28, 2009

Would recommend to a friend!

Our family has traveled to somewhere warm every winter for the last 13 years. We chose a resort without all inclusive ... because we sometimes tire of resort food (but never cruise food). The InterContinental had good reviews and was priced right. It is a nice place with all the amenities. Lots of help, great service, super clean, great pool, with a nice ocean location. There is lots of service with a concierge, doormen opening the doors as we came and went, even staff that just happened to be ahead of me would open the door and hold it like I was the king of France, and our room attendant left little notes and towel animals. We have been to many resorts and have not seen some of this. The room had a good shower, lots of hot water, good view (we had a city view and could see planes landing and taking off which was noisy) with a tiny deck. Air conditioning was good, room had a fridge (but no microwave). They obviously wanted you to eat in their restaurants which were very high priced. We did enjoy eating at Yamamoto's in the hotel, which is like Benehana but about 25% higher in price. There were many more reasonably priced restaurants within walking distance including lots of fast food. All in all it was a great week and we would stay there again.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
3

Traveler type: Family

Recreation/Attractions tip, Short Drive

If you go, be sure to see the bioluminescent bays. We had a great trip with Captain Charlie and his electric boat. (better than kayaking) They were very informative and seeing the lights in the water is unbelievable. We also liked an all day snorkeling cruise that we took with East Winds. The boat trip was enjoyable, snorkeling good, the crew was fun and they mixed good drinks.


Expand full review

Score

4 out of 5

Quick tip

Overall, a very nice Resort/Casino

M Woods Dec 15, 2009

Would recommend to a friend!

Very nice accommodations. The rooms were larger than most other hotel rooms and it included a love sofa. The food was ... expensive but typical for the area. The beach was as close as your back yard and it was very clean. The lobby was nicely decorated and the marble floors added a touch of class.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Couples

Entertainment tip

Take the bus to old San Juan and enjoy some history.


Expand full review

Score

5 out of 5

Quick tip

ISJ Resort and Casino review

best mom Dec 7, 2009

Would recommend to a friend!

I loved the location, the ammenities, the over friendly staff, the treatment received and the location was just great. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Dining tip, In Hotel

The food was amazing in all the restaurants in the hotel


Expand full review

Score

4 out of 5

Quick tip

great place to stay

irene Dec 4, 2009

Would recommend to a friend!

The hotel was very good but the staff was superb..koodoos to jennifer baez at the front desk and Ida in the casino and ... others too numerous to mention..

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Friends

Dining tip, Short Walk

mi casita family restaurant.. and also the Outback rest.


Expand full review

Score

4 out of 5

Anniversary vacation

katidid Dec 2, 2009

Would recommend to a friend!

The hotel was nice, they were remodeling, so it was noisy during the day. Pool was very nice. Casino was also being ... remodeled, so it didn't have many machines. Restaurants were great.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
3
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
5
Value:
3
Dining options:
4

Traveler type: Couples


Expand full review

Score

4 out of 5

Great place

John Nov 29, 2009

Would recommend to a friend!

Great service, staff great, no waiting time for taxi, food more expensive than normal. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

3 out of 5

Quick tip

Old hotel but well run

Mr K Nov 25, 2009

Would recommend to a friend!

noisy only because of proximity to airport, but not too bad pool area is beautiful, well run, the highlight of the ... hotel rooms were older but clean, service always prompt no real night life if you don't like casinos or sitting at a bar--thought hotel could have used patio or ballroom area for bands/dancing/etc.--bands were crammed in one corner of main lobby bar area Alfredo's restaurant was exceptional--rest of food was good, drinks were pricey ($10 mojito) location near airport was handy, near Old San Juan, which makes a nice day trip, beach was nice but water was full of seaweed, other day trips to other areas were available construction on street and sidewalks all over the place, but never saw one worker--have heard from others than San Juan is always under construction, but it would make for a nicer impression if these projects were completed and it wouldn't take much work to finish them the El San Juan next door has a restaurant called Brother Jimmy's BBQ on it's rooftop that offers a casual, open-air eating experience cab rides aren't too bad--all same company and all rides are a flat rate that you can get upfront--no meter and worry that you are getting taken advantage of definitely recommend Old San Juan--see the forts, some neat shops, some great out of the way bar/restaurants

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
5
Value:
3
Dining options:
4

Traveler type: Couples

Money savers tip, Short Walk

save yourself some $$ on drinks and walk to the Pueblo grocery store--go past Ponderosa and go left at the Embassy Suites hotel--get a disposable cooler and drinks here to save yourself money on the beach and around the pool


Expand full review

Score

4 out of 5

Quick tip

Perfect place to relax...

Very tanned soup girl! Nov 4, 2009

Would recommend to a friend!

The only problem we encountered during our stay was with other guests that were inconsiderate and/or noisy and the hotel ... staff immediately assisted us with changing our room with absolutely no hassle. The bartenders by the pool are amazing, friendly and innovative with their drinks.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Friends

Dining tip, Short Walk

Across the street from the hotel is an amazing restaurant that is affordable and provide local as well as American cuisine. The name is Mi Casita. Keep in mind, PR service is quite slow in comparison with US but then again... you're on vacation... take it easy!


Expand full review

Score

4 out of 5

Quick tip

pool you won,t want to get out of

swim up bar sue Oct 19, 2009

Would recommend to a friend!

casual easy goimg ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
3
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Family

Dining tip, Short Drive

flaminco dancers


Expand full review

Score

4 out of 5

Quick tip

Great Atmosphere

The Honeymooners Oct 18, 2009

Would recommend to a friend!

Took our honeymoon to San Juan. Great experience with the staff as a whole, and [...] was extra friendly to us. We stood and ... talked to him everytime we passed by at the front door. Very down to earth people and we want to go back to Puerto Rico! If we do make it back, the Intercontinental will be our hotel once more...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Money savers tip, Short Walk

Definitely stock up on Bacardi Rum (about 12 dollars a 750ml bottle), Soda, and maybe a little bit of food items at the Pueblo supermarket ( open 24 hrs.) It's right by the hotel, just ask the hotel staff. You would be broke in a day if you drank a bunch at the hotel bars...


Expand full review

Score

4 out of 5

Quick tip

InterContinental San Juan Resort & Casin

Mitch Oct 16, 2009

Would recommend to a friend!

The hotel is close to the airport and conveniently located near the highway and yet on the beach. The casino was in the ... process of being remodeled, so it was about half its normal size. The service was very good, but there was a serious sand flea infestation by the pool that resulted in all in our party getting seriously bitten to the point that I am considering a visit to the doctor (3 days later)!

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
1
Hotel check-in:
3
Maintenance:
3
Location:
1
Room cleanliness:
3
Hotel Staff:
3
Value:
2
Dining options:
1

Traveler type: Friends

Shopping tip, Short Drive

Old San Juan


Expand full review

Score

5 out of 5

Long weekend

JZ Oct 13, 2009

Would recommend to a friend!

Good location. Lots of tours availiable. The hotel beach are not the best on the island. Try heading to Vega Baja near ... central north of the island. Must bring plenty of insect replitant when visiting the rain forest!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

"Wonderful Waterfall Pool Resort"

Charmieme Oct 10, 2009

Would recommend to a friend!

My room was wonderful and upgraded to an oceanfront view of ocean and pool. The waterfall pool areas and swim up bar was ... spectacular. The staff were perfect and courteous. A marvelous resort. I swam, swam, swam in the ocean and pool. I took the bus to Old San Juan. The bus stop was to the left of the hotel. Very easy to get around.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Single

Entertainment tip, Short Walk

The bus stop is to the left of the hotel. Bus takes you to Old San Juan for $.75.


Expand full review

Score

5 out of 5

Quick tip

Great Time

Randy Oct 5, 2009

Would recommend to a friend!

This was the best vacation my wife and I have ever had. This hotel was about an hour from most of the places we wanted to ... visit, but each night after the adventures we took, we were back in the pool and hot tub. Celbrated my wife's b-day at the hotel pool in the evening and even had the bar help us learn how to sing happy bday in spanish. What a blast! Things to do: Biolumonesent bay in vieques is a must! catamaran by east winds to the reefs for snorkeling. And you must do the ziplines. We were not disappointed with the radio telescope either.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
2

Traveler type: Couples

Dining tip, Short Walk

Do: Eat at Kiosko#2, eat breakfast at mia casita across the street from the hotel. Don't: Eat at Jimmy's BBQ at the top of ESJ Hotel


Expand full review

Score

4 out of 5

Great place to just relax and unwind

Captaincomm Sep 28, 2009

Would recommend to a friend!

It was great. Walking around the other hotels on the strip this one has all of them bet with the pool area and the acess to ... the beach. The staff is friendly and the rooms are nice.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Single


Expand full review

Score

3 out of 5

Good, but it was billed as much better

JRCCRW Sep 28, 2009

The hotel was nice by any scale. The beds were extremely confortable. The upgrade to the "Club" or "business center" level ... was worth it for the pool access, but the club room, however, smelled like a musty basement. The doormen were very courteous and helpful, but the front desk staff were not. Apparently the concierge was off for the weekend and no one else seemed to know what to do in his stead. I don't think I would return or recommend, having visited other hotels close by. If the rest of the staff were as pleasant and professional as the front door staff, it would consider returning for the cost. The quality of the breakfast buffet did not meet it's price. I turned in a clean white shirt to be pressed and the dry-cleaning service returned it pressed with burnt starch stains. I am still waiting for it to be shipped back to me in its clean state.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
4
Maintenance:
3
Location:
5
Room cleanliness:
3
Hotel Staff:
3
Value:
3
Dining options:
3

Traveler type: Couples


Expand full review

Score

2 out of 5

Quick tip

"the over priced for anything"

Fun guy Sep 17, 2009

Would recommend to a friend!

Me and my wife went horseback riding, the hotel was actually very helpful on helping us set that up and getting us a rent ... car. The beach and pool were very nice eventhough the drinks at the pool bar were way over priced and they will not let you bring your own even when the bars are closed. Over all it was a great trip.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
1
Maintenance:
4
Location:
2
Room cleanliness:
4
Hotel Staff:
3
Value:
3
Dining options:
2

Traveler type: Couples

Dining tip, Long Walk

The dining and the drinks in the hotel were way over priced and not very good, and they like to try and charge you for every little thing, there is also a 100 dollar deposit per night that we did not know about, and that took away from our spending money. So I would bring your own drinks and dine some where else!!!


Expand full review

Score

4 out of 5

fun was had by all

L & L Sep 16, 2009

Would recommend to a friend!

relaxing, friendly staff, fun night at casino - great that its smoke-free. would have preferred less costly restaurants, ... and/or a quick cafe on premises to buy light bkfst/snacks. we walked to hotel next door for starbucks.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
3
Dining options:
1

Traveler type: Family


Expand full review

Score

4 out of 5

Intercontinental SanJuan

From someone that grew up in Puerto Rico Sep 14, 2009

Would recommend to a friend!

The hotel was very nice and accomodating EXCEPT when the Theft Incident occured. There was no follow ups or restitution after ... the incident.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
3
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Wonderful

Sparks Sep 13, 2009

Would recommend to a friend!

A lot of hotels do not look as good as their pictures online. This was not the case with Intercontinetal. The pics are an ... exact replica of the hotel...BEAUTIFUL. Regarding the staff, from the moment I arrived to the moment I left I was greeted and addressed with with such hospitality. The drinks at the swim-up bar are a must have,i.e. Cocoa de Loco! A room with an ocean view is a MUST have. The food was really good, from the restaurants to the swim-up bar. One extra thing I did appreciate was the security was on site. As opposed to many security guards who walk around with a mean mug on their face and do not respond when you greet them, they did the exact opposite. I was shocked!! I can write so many wonderful things about this hotel but I will stop at this....I WILL DEFINITELY COME BACK AND STAY HERE. P.S. there was an item on my bill that I did not charge. When addressed, conceirge staff removed the charge from my bill. GREAT SERVICE!!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
3

Traveler type: Couples

Recreation/Attractions tip

1. Take the bus to Old San Juan. The bus stop is to the right of the hotel and it is only 75 cents as opposed to a cab which will charge you anywhere from $15 to $20. 2. If you suspect you may have lost your room key, let the conceirge know immediately. I lost my room key and by the time I noticed, someone used it and made a charge to my room. 3. The hotel next door, ESJ, has a club on the rooftop and has stores in their lobby if you enjoy shopping. Check it out.


Expand full review


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Recreation/Attractions tip, Short Drive

If you go, be sure to see the bioluminescent bays. We had a great trip with Captain Charlie and his electric boat. (better than kayaking) They were very informative and seeing the lights in the water is unbelievable. We also liked an all day snorkeling cruise that we took with East Winds. The boat trip was enjoyable, snorkeling good, the crew was fun and they mixed good drinks.

--Tropical Travelers, Detroit -Michigan -USA Dec 28, 2009

Entertainment tip

Take the bus to old San Juan and enjoy some history.

--M Woods, Eldersburg, MD Dec 15, 2009

Dining tip, In Hotel

The food was amazing in all the restaurants in the hotel

--best mom, Nederland, TX Dec 7, 2009

Dining tip, Short Walk

mi casita family restaurant.. and also the Outback rest.

--irene, boston,ma Dec 4, 2009

Money savers tip, Short Walk

save yourself some $$ on drinks and walk to the Pueblo grocery store--go past Ponderosa and go left at the Embassy Suites hotel--get a disposable cooler and drinks here to save yourself money on the beach and around the pool

--Mr K, PA Nov 25, 2009

Dining tip, Short Walk

Across the street from the hotel is an amazing restaurant that is affordable and provide local as well as American cuisine. The name is Mi Casita. Keep in mind, PR service is quite slow in comparison with US but then again... you're on vacation... take it easy!

--Very tanned soup girl!, Rahway, NJ Nov 4, 2009

Dining tip, Short Drive

flaminco dancers

--swim up bar sue, long island new york Oct 19, 2009

Money savers tip, Short Walk

Definitely stock up on Bacardi Rum (about 12 dollars a 750ml bottle), Soda, and maybe a little bit of food items at the Pueblo supermarket ( open 24 hrs.) It's right by the hotel, just ask the hotel staff. You would be broke in a day if you drank a bunch at the hotel bars...

--The Honeymooners, Akron, OH Oct 18, 2009

Shopping tip, Short Drive

Old San Juan

--Mitch, Auburn, California Oct 16, 2009

Entertainment tip, Short Walk

The bus stop is to the left of the hotel. Bus takes you to Old San Juan for $.75.

--Charmieme, Savage, MD Oct 10, 2009

Dining tip, Short Walk

Do: Eat at Kiosko#2, eat breakfast at mia casita across the street from the hotel. Don't: Eat at Jimmy's BBQ at the top of ESJ Hotel

--Randy, Charleston, SC Oct 5, 2009

Dining tip, Long Walk

The dining and the drinks in the hotel were way over priced and not very good, and they like to try and charge you for every little thing, there is also a 100 dollar deposit per night that we did not know about, and that took away from our spending money. So I would bring your own drinks and dine some where else!!!

--Fun guy, Dallas, Tx. Sep 17, 2009

Recreation/Attractions tip

1. Take the bus to Old San Juan. The bus stop is to the right of the hotel and it is only 75 cents as opposed to a cab which will charge you anywhere from $15 to $20. 2. If you suspect you may have lost your room key, let the conceirge know immediately. I lost my room key and by the time I noticed, someone used it and made a charge to my room. 3. The hotel next door, ESJ, has a club on the rooftop and has stores in their lobby if you enjoy shopping. Check it out.

--Sparks, New York City Sep 13, 2009

Dining tip, Short Drive

Try things you never would have because you will pleasantly surprised at how good the food is!

--Tonya, Stafford, VA Sep 8, 2009

Money savers tip, Short Walk

Short walk from 2 Walgreen's pharmacies where you can get food and other travel essentials at lower prices than the hotel gift shop. Also, you can walk to restaurants such as Subway, Burger King, Wendy's and Pizza Hut if you don't want to pay a little extra to eat at the hotel restaurants.

--Mrs Ortega, Grand Prairie, Texas Sep 8, 2009

Money savers tip, Short Walk

You can take the public bus to old San Juan for 75 cents; the bus stop is just steps from the front of the hotel.

--Nena, Maryland Sep 6, 2009

Dining tip, In Hotel

brunch in hotel is wonderful!Love Ruth Cris Steakhouse but closed till winter!

--Tinkerbell, New York Sep 6, 2009

Dining tip, Short Walk

Do not go to Mi Casita in Isla Verde. I have been going to this restaurant for years and the food is outstanding. The wait for the food is always long, but always well worth it. The price is very affordable too. I must say my trip this time was disgusting. The waiters and host were the most unprofessional group of people I have ever seen. Not only did we have to wait an hour to get our food, but our waiter was counting tip money right in front of us. I speak Spanish and I could not believe the racket they had going on. The waiters were actually making fun of their clients. I could not believe the atmosphere. The waiters we laughing with one another and being loud throughout the tiny restaurant. I usually don't complain about this stuff but it was the worst experience ever.

--Emily Malia, Boston, MA Sep 1, 2009

Time savers tip

be prepared to pay a lot of money in parking fees. they charge everywhere you go plus tax. crazy!!! plus these people cant drive over there. be very careful.

--money down the drain, san juan puerto rico Aug 30, 2009

Recreation/Attractions tip, Short Drive

Old San Juan is great, but you have to take a cab there, about 10 minute ride.

--DMM, NY, NY Aug 24, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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