$126 Avg/night
Rate based on Check-in: Sep 20, 2015 Check-out: Sep 23, 2015

InterContinental San Juan

4 stars
View map of 5961 ISLA VERDE AVENUE, San Juan, 00979

Hotel Overview

Reviewer score
4.0
out of 5
530 reviews
best hotel in San juan

My wife and I have been going to Puerto Rico for the past 5 summers. The intercontinental is by far... See full review

  • Stephen H.
  • Aug 15, 2015
1st cousin trip

The hotel is very pretty, outside is absolutely breathtaking, could not have wanted any thing... See full review

  • Nadine B.
  • Aug 4, 2015
Club level rooms are excellent for guests desiring a child-free vacation.

Make sure to try a signature plate of grilled chicken and beans during your visit.
General

InterContinental San Juan

Location
A backdrop of wild, tropical surroundings and a two-mile stretch of beach is offered by the InterContinental San Juan resort in Puerto Rico.  High-end touches to its island setting make guests feel constantly spoiled, from its canopied poolside lounge chairs to its chocolate granite and indigo decor. Troops of palm trees keep you company while you stroll by water fountains to take a dip in the outdoor pool. Get your heart racing at the gym or drop by for a relaxing massage at the spa. Five restaurants satisfy culinary wishes, and you can grab a drink at one of the welcoming hotel bars. Finish the night accompanying Lady Luck around the casino.
Dining
  • 412 guestrooms
  • Spa
  • Full-service casino
  • Meeting facilities
  • Concierge
  • Outdoor swimming pool
  • Wi-Fi (fees may apply)
  • 4 on-site restaurants: Ruth's Chris Steak House, Trattoria Italiana, Momoyama, Ciao Mediterranean
  • 2 bars: I Bar and the Ottanta Bar
  • On-site gym
  • Whirlpool and sauna
Rooms
Picking up an authentic panama hat from Ole, a custom hat fitter, is just one of the ways to embrace the local culture in historic Old San Juan. Crammed with eateries, shops, boutiques and museums, this is a vibrant community. Caficultura dishes up an excellent breakfast spiked with rum (at your request), making an excellent start to a morning spent at the Eastern side of the area. Take a trip out and zip-line through the El Yunque Rainforest, or go at a more relaxing pace on its lower levels. You'll spot some incredible wildlife, including the charming Puerto Rican parrot.
Highlights

The best way to transition from daytime activities to the night is with the cocktail hour that is available daily during the early evening hours in Q Bar or La Bodeguita Cafe and Wine Bar.

You can enjoy 24-hour room service from one of InterContinental's first-class restaurants, such as Momoyama, Ciao Mediterranean or Trattoria Italiana.

The hotel can also arrange for limousine, dry cleaning, laundry, babysitting and business courier services as needed.

Policies
Club level rooms are excellent for guests desiring a child-free vacation.

Make sure to try a signature plate of grilled chicken and beans during your visit.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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InterContinental San Juan Rooms

Ocean View Room
1 King or 2 double beds. Independent temperature control and air conditioning Hair dyer, iron and ironing board, alarm clock , radio AM/FM Bill / Message viewing, safe deposit box in room, in room movies Oversized desk, direct in-dial lines available, two telephones with speaker and data port In room Wi-Fi Internet access
Laguna Room
1 King or 2 double beds. Independent temperature control and air conditioning Hair dyer, iron and ironing board, alarm clock , radio AM/FM Bill / Message viewing, safe deposit box in room, in room movies Oversized desk, direct in-dial lines available, two telephones with speaker and data port In room Wi-Fi Internet access

Amenities

  • Free internet in room
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Casino
Spa
Dining
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Doctor on call
Gift shop
Internet
Free internet in room
Parking
Parking
Accessibility
Americans with Disabilities Act (ADA) compliant
Accessible facilities
Wheel chair access
Service animals allowed
Accessible parking
Public areas wheelchair accessible for disabled
Audible emergency alarm for sight impaired guest
Wheelchair accessible elevators
Visual emergency alarm for hearing impaired guest
Brailled elevators

Nearby points of interest

  • Ocean Park: 2.1 mi
  • Museo de Arte de Puerto Rico: 3.2 mi
  • Bellas Artes: 3.3 mi
  • Jardin Botanico: 3.6 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 3.6 mi
  • San Juan Gate: 3.8 mi
  • Fine Arts Cinema: 4.3 mi
  • Puerto Rico Convention Center: 4.9 mi
  • Port of San Juan: 6.1 mi
  • Castillo de San Cristobal: 6.2 mi
  • Castillo San Felipe del Morro: 6.2 mi
  • Fortaleza Street: 6.5 mi
  • Plaza de Armas: 6.6 mi
  • Parque de las Palomas: 6.6 mi
  • Calle del Cristo: 6.7 mi
  • Ocean Park: 2.1 mi
  • Museo de Arte de Puerto Rico: 3.2 mi
  • Bellas Artes: 3.3 mi
  • Jardin Botanico: 3.6 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 3.6 mi
  • San Juan Gate: 3.8 mi
  • Fine Arts Cinema: 4.3 mi
  • Puerto Rico Convention Center: 4.9 mi
  • Port of San Juan: 6.1 mi
  • Castillo de San Cristobal: 6.2 mi
  • Castillo San Felipe del Morro: 6.2 mi
  • Fortaleza Street: 6.5 mi
  • Plaza de Armas: 6.6 mi
  • Parque de las Palomas: 6.6 mi
  • Calle del Cristo: 6.7 mi
  • Paseo de la Princesa: 6.7 mi
  • Museo del Nino: 6.7 mi
  • Bacardi Rum Factory: 6.7 mi
  • La Fortaleza - Palacio de Santa Catalina: 6.7 mi
  • El Viejo San Juan (Old San Juan): 6.7 mi
  • San Juan Cathedral (Catedral de San Juan): 7.4 mi
  • Museo de Las Americas: 7.9 mi
  • Arecibo Observatory: 48.6 mi

Dining

La Bodequita
caf and wine bar offering light gourmet breakfast, lunch and evening delights. Open daily from 5:30 a.m. "10 p.m.
I-Bar
the resorts main lobby bar serving the best martinis and cocktails in a contemporary setting. Open daily from 11 a.m. "2 a.m. Also serving local cuisine specialties
Aqua Bar & Grill
light lunch fare and your favorite tropical cocktails. Open 11 a.m."6:30 p.m weekdays and 11 a.m."8:30 p.m weekends.
Ciao Mediterranean Caf
Authentic Mediterranean cuisine offered in an oceanfront setting. Open daily 11 a.m."11:30 p.m.
Momoyama
Traditional Japanese cuisine with Teppanyaki tables and Sushi Bar. Open Monday through Friday from 12 p.m. "3 p.m. and 5 p.m. "10:30 p.m. and Saturday and Sunday from 5 p.m. "10:30 p.m.
Ruths Chris Steak House
open daily 6 p.m.- 10:30 p.m.
Trattoria Italiana
the resorts signature Italian restaurant. Open daily for breakfast from 6:30a.m. - 12 p.m. Dinner from 6 p.m."11 p.m.

Meeting facilities

Meeting Info
Over 18,000 sq. ft of flexible meeting and banquet space. Wireless Internet available throughout our conference center with several choices of bandwidth available.

Hotel Policies

Check-in:
4:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for InterContinental San Juan

Overall score

4 / 5
5.01.0
530 out of 530
Amenities:
4
Cleanliness:
4.2
Hotel staff:
4.3
Comfort:
4.2
Location:
4.4
Value:
3.8

86% would recommend to a friend.

Sort by:
Review of InterContinental San Juan

Reviewer score

4
5.01.0
Russell M.
Couples
N/A
Aug 22, 2015

Great Romantic Getaway

Unbelievable staff. Great food and drink. Excellent location on beach and near local stores and restaurants. Great service and atmosphere. The only drawback is the price of food and drinks on the resort and the unexpected fees that came at the checkout. Otherwise, highly recommended if you can afford to spend a little more money.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Couples

Review of InterContinental San Juan

Reviewer score

3
5.01.0
ac
Friends
N/A
Aug 19, 2015

It was okay

It was okay. The room was quite dusty, and the Internet was very spotty. The professionalism of staff varied by person. A couple staff members were rude and unpleasant to speak with.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
2
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Friends

Review of InterContinental San Juan

Reviewer score

5
5.01.0
Stephen H.
Couples
N/A
Aug 15, 2015

best hotel in San juan

My wife and I have been going to Puerto Rico for the past 5 summers. The intercontinental is by far the best place to stay in San juan. Hate leaving!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of InterContinental San Juan

Reviewer score

3
5.01.0
Negron
Family
N/A
Aug 5, 2015

Beautiful hotel

Hotel was beautiful with pretty views and clean. 15 min from el Viejo San Juan. But waited an 1:30 for room and ended up with room I didn't book. Room was smaller n not the view I wanted. Lady at front desk was rude and didn't explain anything about bands or where things where or schedules. Rest of staff was wonderful. Place had great security also.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

Review of InterContinental San Juan

Reviewer score

5
5.01.0
Nadine B.
Friends
DECATUR
Aug 4, 2015

1st cousin trip

The hotel is very pretty, outside is absolutely breathtaking, could not have wanted any thing better from an appearance standpoint. Everyone that I had contact with was very friendly and helpful. My only disappointment was/is the size of the room, and especially the bathroom, would I stay there again?, of course, I would.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Friends

Review of InterContinental San Juan

Reviewer score

3
5.01.0
james m.
Couples
Bronx
Aug 4, 2015

Not too thrilled

My wife and I arrived on July 30th, at approx 2:15 pm. When they say check is at 4:00 pm, they are not kidding... except my check in was closer to 5:00 pm so i basically lost one whole day due to travel. The check in part was easy... the getting the room... not so much.. My ocean view room was not ready ( which I paid extra for) so they gave us two complimentary drink tickets and told us to enjoy the resort. Its hard to change into a bathing suit without a room, but then at 3:45, I asked again about the room... since i saw other couples that had flown with us, had gotten their room.... still nothing. At 4:30, we waited online to ask again, only to find a couple that had just arrived, had gotten an ocean view room and now we had to wait again... Furious , my wife asked to speak to the manager, who then upgraded us to a garden suite in the pool area. Trust me when I tell you, this was no upgrade. I did not pay all this extra money to look at shrubs in front of my room. After complaining to the manager again, we finally got our ocean view room at 5:15 pm. We basically lost one whole day of enjoyment, and the manager ( who was quite annoyed by our complaints), did nothing to compensate us. Will not be staying there again nor recommending this place to anyone.. I paid for four days/ three nights... i got 2 full days and 1/2 day plus 3 nights... Never again. Tried to call travel company to complain, was told someone would get back to us... still waiting to hear from them. Such a shame!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Couples

Review of InterContinental San Juan

Reviewer score

5
5.01.0
Rosa D.
Family
N/A
Aug 2, 2015

Amazing experience

The whole staff was amazing! They were always very helpful and will guide you and accommodate every need we had. The hotel was super clean!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of InterContinental San Juan

Reviewer score

5
5.01.0
Nicole N.
Couples
N/A
Jul 29, 2015

Exactly what you should expect from a 4 star resort

Everyone was so pleasant from the moment we arrived. I don't think I had to open more than 3 doors myself the entire time. The restaurants on site were lovely and it was in a great location with plenty of other restaurant options in walking distance. The beach was beautiful and not too crowded. I would definitely come back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of InterContinental San Juan

Reviewer score

5
5.01.0
Happy Travler
Couples
N/A
Jul 26, 2015

Great Birthday trip

This was a trip for my 60 Birthday and friends 30 Annv. The staff was very nice and friendly. Door men very helpful, answered all questions very informitive. Rooms nice roomy & clean. Bed a little hard for our liking. Pool was great, beach nice & clean. Drinks by beach bar good. Swim up bar was not so good, rude.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Couples

Review of InterContinental San Juan

Reviewer score

4
5.01.0
Sonia M.
Single
N/A
Jul 22, 2015

Great Trip!

Staff was great and very attentive. Location was great and next to all, including public transportation.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Single

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