$126 Avg/night
Rate based on Check-in: Sep 28, 2014 Check-out: Oct 1, 2014

InterContinental San Juan

4 stars
5961 ISLA VERDE AVENUE, San Juan, 00979
Hotel Overview
Reviewer score
4.0
out of 5
533 reviews
Aj

I brought my granddaughter with me and she was impressed The hotel was amazing. The Staff was very... See full review

  • ALice Catherine
  • Aug 31, 2014
Really good the best

We stayed there for 3 nights. The seining pool the beach and restraurent the lobby the entrance are... See full review

  • Abhinav Johri
  • Aug 10, 2014
A backdrop of wild, tropical surroundings and a two-mile stretch of beach is offered by the InterContinental San Juan resort in Puerto Rico.  High-end touches to its island setting make guests feel constantly spoiled, from its canopied poolside lounge chairs to its chocolate granite and indigo decor. Troops of palm trees keep you company while you stroll by water fountains to take a dip in the outdoor pool. Get your heart racing at the gym or drop by for a relaxing massage at the spa. Five restaurants satisfy culinary wishes, and you can grab a drink at one of the welcoming hotel bars. Finish the night accompanying Lady Luck around the casino.
Key facts
  • 412 guestrooms
  • Spa
  • Full-service casino
  • Meeting facilities
  • Concierge
  • Outdoor swimming pool
  • Wi-Fi (fees may apply)
  • 4 on-site restaurants: Ruth's Chris Steak House, Trattoria Italiana, Momoyama, Ciao Mediterranean
  • 2 bars: I Bar and the Ottanta Bar
  • On-site gym
  • Whirlpool and sauna
Neighborhood
Picking up an authentic panama hat from Ole, a custom hat fitter, is just one of the ways to embrace the local culture in historic Old San Juan. Crammed with eateries, shops, boutiques and museums, this is a vibrant community. Caficultura dishes up an excellent breakfast spiked with rum (at your request), making an excellent start to a morning spent at the Eastern side of the area. Take a trip out and zip-line through the El Yunque Rainforest, or go at a more relaxing pace on its lower levels. You'll spot some incredible wildlife, including the charming Puerto Rican parrot.
Hints and tips
Club level rooms are excellent for guests desiring a child-free vacation.

Make sure to try a signature plate of grilled chicken and beans during your visit.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

18.4429 -66.0197
Area served
Isla verde, San Juan, Carolina, Old San Juan, Rio Piedras, Hato Rey, Guaynabo.
Nearby airports
Luis Munoz Marin International Airport (SJU), estimated distance from property 1.5 miles.
Area description
The resort hotel is located on two miles of white sand beach, making it a preferred San Juan luxury hotel.

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InterContinental San Juan Rooms

Ocean View Room
1 King or 2 double beds. Independent temperature control and air conditioning Hair dyer, iron and ironing board, alarm clock , radio AM/FM Bill / Message viewing, safe deposit box in room, in room movies Oversized desk, direct in-dial lines available, two telephones with speaker and data port In room Wi-Fi Internet access
Laguna Room
1 King or 2 double beds. Independent temperature control and air conditioning Hair dyer, iron and ironing board, alarm clock , radio AM/FM Bill / Message viewing, safe deposit box in room, in room movies Oversized desk, direct in-dial lines available, two telephones with speaker and data port In room Wi-Fi Internet access

Amenities

  • Free internet in room
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Casino
Spa
Dining
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Doctor on call
Gift shop
Internet
Free internet in room
Parking
Parking
Accessibility
Americans with Disabilities Act (ADA) compliant
Accessible facilities
Wheel chair access
Service animals allowed
Accessible parking
Public areas wheelchair accessible for disabled
Audible emergency alarm for sight impaired guest
Wheelchair accessible elevators
Visual emergency alarm for hearing impaired guest
Brailled elevators

Nearby points of interest

  • Isla Verde: 0.1 mi
  • Ocean Park: 2.1 mi
  • Museo de Arte de Puerto Rico: 3.2 mi
  • Bellas Artes: 3.3 mi
  • Jardin Botanico: 3.6 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 3.6 mi
  • San Juan Gate: 3.8 mi
  • Fine Arts Cinema: 4.3 mi
  • Puerto Rico Convention Center: 4.9 mi
  • Port of San Juan: 6.1 mi
  • Castillo de San Cristobal: 6.2 mi
  • Castillo San Felipe del Morro: 6.2 mi
  • Fortaleza Street: 6.5 mi
  • Plaza de Armas: 6.6 mi
  • Parque de las Palomas: 6.6 mi
  • Isla Verde: 0.1 mi
  • Ocean Park: 2.1 mi
  • Museo de Arte de Puerto Rico: 3.2 mi
  • Bellas Artes: 3.3 mi
  • Jardin Botanico: 3.6 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 3.6 mi
  • San Juan Gate: 3.8 mi
  • Fine Arts Cinema: 4.3 mi
  • Puerto Rico Convention Center: 4.9 mi
  • Port of San Juan: 6.1 mi
  • Castillo de San Cristobal: 6.2 mi
  • Castillo San Felipe del Morro: 6.2 mi
  • Fortaleza Street: 6.5 mi
  • Plaza de Armas: 6.6 mi
  • Parque de las Palomas: 6.6 mi
  • Calle del Cristo: 6.7 mi
  • Paseo de la Princesa: 6.7 mi
  • Museo del Nino: 6.7 mi
  • Bacardi Rum Factory: 6.7 mi
  • La Fortaleza - Palacio de Santa Catalina: 6.7 mi
  • El Viejo San Juan (Old San Juan): 6.7 mi
  • San Juan Cathedral (Catedral de San Juan): 7.4 mi
  • Museo de Las Americas: 7.9 mi
  • Arecibo Observatory: 48.6 mi

Meeting facilities

Meeting Info
Over 18,000 sq. ft of flexible meeting and banquet space. Wireless Internet available throughout our conference center with several choices of bandwidth available.

Dining

La Bodequita
caf and wine bar offering light gourmet breakfast, lunch and evening delights. Open daily from 5:30 a.m. "10 p.m.
I-Bar
the resorts main lobby bar serving the best martinis and cocktails in a contemporary setting. Open daily from 11 a.m. "2 a.m. Also serving local cuisine specialties
Aqua Bar & Grill
light lunch fare and your favorite tropical cocktails. Open 11 a.m."6:30 p.m weekdays and 11 a.m."8:30 p.m weekends.
Ciao Mediterranean Caf
Authentic Mediterranean cuisine offered in an oceanfront setting. Open daily 11 a.m."11:30 p.m.
Momoyama
Traditional Japanese cuisine with Teppanyaki tables and Sushi Bar. Open Monday through Friday from 12 p.m. "3 p.m. and 5 p.m. "10:30 p.m. and Saturday and Sunday from 5 p.m. "10:30 p.m.
Ruths Chris Steak House
open daily 6 p.m.- 10:30 p.m.
Trattoria Italiana
the resorts signature Italian restaurant. Open daily for breakfast from 6:30a.m. - 12 p.m. Dinner from 6 p.m."11 p.m.

Hotel Policies

Check-in:
1600
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (533)

Ratings and reviews for InterContinental San Juan

Overall score

4 / 5
5.01.0
533 out of 533
Amenities:
4
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.2
Location:
4.3
Value:
3.8

86% would recommend to a friend.

Sort by:
Review of InterContinental San Juan

Reviewer score

5
5.01.0
ALice Catherine
Bx.
Aug 31, 2014

Aj

I brought my granddaughter with me and she was impressed The hotel was amazing. The Staff was very helpful . Our room was beautiful and spacious. The pool was beautiful and had 2 waterfalls and a pool bar and cafe.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Fabtastul

Review of InterContinental San Juan

Reviewer score

3
5.01.0
SweetpeaATL
Las Vegas, Nevada
Aug 26, 2014

Mosquitos

The mosquitos were bad in the room. They really need to take care of the problem because it was uncomfortable.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
2
Review of InterContinental San Juan

Reviewer score

1
5.01.0
efoulla
NJ
Aug 25, 2014

would never go again!

I just came back from my vacation with my bf from Puerto rico! we couldn't wait to go! good thing was that the airport was a 5 minute drive to the hotel. once we got to the hotel we were told the room wasn't ready but we were able to go to the beach. a few hours later we got a call that the room was ready so we went to check in. First off the staff was very unfriendly. It took us 15 mins to get into the elevator because only 1 was working!!!! it took forever!!!! once we got into our room it was gross!!!! the bathrooms were disgusting!!! hair on the mirror, mold in the shower!!!shower curtain dirty and moldy!! we called the front desk and asked to be moved right away! we were moved then into a different room on a different floor and it turned out to be the same thing!!! gross bathroom and very muggy room! carpet was wet from being muggy! finally we had a wonderful guy help us out named Andy! he was great! got us a room on the 16th floor! room was amazing but the view was of the street. our housekeeper HIlton was wonderful as well! he cleaned our room everyday and would make us animals out of towels and put then on our bed! he was a pleasure! other than those 2 people the staff wasn't friendly at all and didn't recommend anything for us to do while it was raining! I would not go back to that hotel again. Way over priced!!!! there is nothing around or no night life! so if you are looking for things to do I wouldn't not go there!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
1
Room comfort:
2
Location:
2
Value:
1
Dining tip: Short walk from hotel

Basilia's was a little cute place to go have Puerto Rican food for a decent price

Review of InterContinental San Juan

Reviewer score

4
5.01.0
247724
Queens, New York
Aug 23, 2014

Wonderful Mother-Daughter Trip

My 14 year old daughter and I just returned from a 3 night stay. The staff at the hotel is wonderful. Everyone was so friendly and helpful, from directions to change for the bus everyone is willing to assist and always with a smile. The hotel is very close to the airport $12 base fare +$1 for luggage. There are several food options at the hotel and within walking distance. The pool is huge and never seemed over crowded. The beach was steps from the rear door, clean and peaceful. I was also very pleased for great cell phone reception that kept my daughter happy! The only two issues we had were... 1) The 2 of 3 elevators being out of service, which caused major delays traveling to and from our room on the 11th floor. 2) We tried to eat breakfast at the hotel's restaurant and waited over 15 minutes for someone to take our order. After 15 minutes we decided to leave and save money by eating breakfast across the street at Burger King. However, I don't think they were purposely ignoring us...I think they just assumed that everyone wanted to the buffet and didn't expect us to place individual orders and it was difficult to get someone's attention. Overall, I am almost 100% likely to stay here on my next trip to Puerto Rico.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Sightseeing tip: Short drive from hotel

Take the city bus to Old San Juan from the hotel. It costs $0.75 pp and gets there in about 30 minutes. Great way to see more of the city.

Review of InterContinental San Juan

Reviewer score

4
5.01.0
Yvonne P.
Bronx, NY
Aug 23, 2014

InterContinental San Juan 8/2014

We enjoyed our stay. The hotel staff was accommodating, helpful and friendly. We made 4 recommendations already to friends. The resort was beautiful, with so much under 1 roof; we enjoyed the beach, in-house casino, restaurants, and enjoyed dancing at the club a few doors down. The elevators were under construction during non-peak hours which caused delays, nothing too bad. But we plan on revisiting.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Dining tip: Short walk from hotel

The hotel restaurants can be a bit pricey. Take a walk across the street to the local restaurant. The Mofongo, steak and eggs, and lemon chicken was delicious and a fraction of the cost.

Review of InterContinental San Juan

Reviewer score

4
5.01.0
Houston Jeff
Houston, TX
Aug 19, 2014

Couples Getaway

overall experience was good, but the food and drinks at the hotel were way overpriced.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
3
Review of InterContinental San Juan

Reviewer score

2
5.01.0
Christy loves to travel
New York
Aug 19, 2014

Hopefully you'll have a better time than me

I just came back from my mini vacation in Puerto Rico. I was very excited to be staying in this hotel based on other reviews. The outside of the hotel, the lobby, and beach were gorgeous. We had the bell staff hold on to our luggage while we walked around the area to pass some time until we were allowed to check in. The check in process was very smooth...although I was taken aback by the hotel charging a resort fee because I saw no mention of it when I booked. I was told that it was for the amenities that the property offers like free wifi, gym access, beach towels... How is it free if you have to pay? I didn't want to start the vacation on a bad note, so I didn't dispute the charge. I was given my room key and a form letter from management apologizing for the elevators not working. We went upstairs without a problem opened up the room door and that's when the fun began... I had 8 mosquitoes in my room. I climbed from bed to bed and chair to chair to kill these mosquitoes on the ceiling. I understand that there will be bugs in a tropical climate, but I've been to many Caribbean islands and I never encountered anything like that in my life and many of those hotel rooms were not inside of a building with an elevator (meaning the doors are outside). Well, I couldn't imagine sleeping with mosquitoes in my room especially since there were cases of Chikungunya found on the island. After killing what I thought was the last, I wanted to go to the lobby to ask about changing rooms. Unfortunately, I had to wait so long for this elevator to arrive. The couple who was there before me gave up and took the stairs. When I finally get downstairs, the check in line was absolutely ridiculous. Why would you only have two people working at this busy time of day? I had to wait so long to finally be helped (while shooing away mosquitoes in the lobby) just to be told that the mosquitoes are everywhere and she even has them all over her house (not true, because I visited El San Juan right next door and I didn't see anything). Then she offered to send maintenance up to spray the room or to show me another room. I agreed to have another room shown to me. So I was told to go upstairs and maintenance will come to my door. I waited a few minutes again for the elevator upstairs and this time, I gave up and took the stairs. When I got back to the room, my family said they killed 3 more mosquitoes while I was downstairs and haven't seen any in a while, so we did not change rooms anymore. We put the tub mat under the door and went shopping. When we returned, we saw a few more flying in our hallway. We inspected the room and saw nothing, so I figured the previous tenants probably left the balcony door open. Unfortunately, I was wrong. There were two more mosquitoes the next morning and evening, so I'm convinced they were coming through the vent. Now, onto the elevators...why aren't they fixed yet? When you read these reviews, the problems have been going on for a while now and should've been fixed already. Shouldn't the resort fee be waived for this MAJOR inconvenience to everyone? The wait times are absolutely ridiculous. You are also given the option to use the service elevator which leads you to the dungeon. I truly hope there isn't kitchen down there isn't because it looked really dingy down there. Not to mention, I heard a staff member complain about the elevator and how they keep saying they are fixing it and it hasn't been fixed yet. Also, beware of where they give you a room, mine was close to the elevator and it's extremely noisy there. Not only that, but the walls are paper thin. We were woken up every morning by either slamming doors or loud talking. Besides the mosquito, elevator, and noise problem, the hotel was beautiful. The staff was extremely nice, the grounds were well kept, and the beach was beautiful, but my negative experiences outweigh my positive experiences by far.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
2
Location:
5
Value:
3
Sightseeing tip: Not Applicable

Go to the Bacardi tour. It's free, you get two free drinks, the tour guides are well informed, all in all, it's a nice trip to take when you are visiting old San Juan. Just take the ferry from Pier 2 (it's only fifty cents per person).

Review of InterContinental San Juan

Reviewer score

5
5.01.0
Abhinav Johri
New Jersey
Aug 10, 2014

Really good the best

We stayed there for 3 nights. The seining pool the beach and restraurent the lobby the entrance are the best !!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Review of InterContinental San Juan

Reviewer score

4
5.01.0
Hehardy01
Lynchburg va
Aug 10, 2014

Amazing

We booked through here instead of our travel agent and we saved 2k dollars. We we're very happy with the inclusive breakfast everyday and we flew first class, which was amazing and well worth it considering it is a 3hr flight to San Juan! We will be booking this trip again!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Review of InterContinental San Juan

Reviewer score

4
5.01.0
Vivi7
New York
Aug 7, 2014

Good choice

Relaxing, clean, very close to the airport, very nice staff, nice pool, nice beach. Check in was at 4pm, which was a bit annoyng, but overall it was a good experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
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