Perfect setting in Old San Juan--near Morro Castle,
Museums. Free internet, great Wine and Cheese Hour. Great for couples, friends hanging out. Roof top poor. Vouchers for two beach hotels.
Beautiful Sunday church service across from hotel. Take
the free trolley for tour of the Old City.
The hotel does not tell you about "free" trolley. The rum factory is a blast, take the ferry to Catano and then $3 van ride to rum factory.
This hotel does not give discount vouchers nor does the visitor's center. Go on line before travelling to San Juan for those.
Have a great time.
Positives: This was one of the best hotel stays we have ever had. The hotel is old but in excellent shape, located in the center of Old SJ and in walking distance to all parts of the old city. Staff excellent. Do not expect new hotel room size
though. A/C worked great in room.
Negatives: Parking at hotel $25/ day for guests. Friday night price triple any other day! Friday night noisey as they have ladies night in one of the restaurants.
Gorgeous building, beautiful arch-ways, with an interior courtyard...very romantic. Helpful, friendly staff. Excellent restaurants. Would definitely go back in a heartbeat! Right in the city, you can walk to everything. Take a cab to one of the
hotel's sister facilities when you want a day at the beach/larger pool. The rooftop pool is small at El Convento, but great to cool off after a day of sight-seeing. Can't wait to return!!!!!! Would highly recommend!
Hotel nice. Location great. Excellent wine/cheese reception in early evening. Except...the room service was terrible. It might take hours for coffee. Only one staff person at front desk, clearly inadequate, when you would ask for assistance they
said someone would call your room and no one would. Worst of all...NO kidding...a peice of jewlery was taken from the room and no one at the hotel cared much. After going back to the lobby and calling numerous times someone finally (two hours later) spoke with me and kindly refunded on night's stay. But I never felt they really cared about my level of comfort and need for assistance.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
If you want beaches don't take cabs from hotel. Go to main plaza and take trolley or municipal buses. One fifth the price, and easy.
Even with an extra hour and a half wait checking-in (our room wasn't ready and the check-in time kept being pushed back), our stay was perfection. Our room was grand with large windows looking out onto Catedral de San Juan Bautista. What a view!
The staff was helpful and the complimentary drinks/bottled water a plus, but the nightly complimentary wine and cheese reception was our favorite part. It is not to be missed.