Hotel El Convento

4 stars
View map of 100 Calle Cristo, Old San Juan, 00901

Hotel Overview

4.5 /5
Overall score
96%
Would recommend
Amenities:
4.4
Cleanliness:
4.7
Hotel staff:
4.7
Comfort:
4.5
Location:
4.8
Value:
4.3

With a wealth of history, rustic decor and charming details, it's easy to see why Hotel El Convento was chosen by Condo Nast Traveler as one of the 'Top 10 Hotels in the Caribbean'. Situated in Old San Juan, this boutique luxury hotel makes guests feel equally relaxed and spoiled. With the daily manager's reception offering hors d'oeuvres and cocktails for guests, the hotel also shows off three restaurants, a rooftop plunge pool and a veranda terrace.

Location

Guests are only steps away from the perpetually vibrant atmosphere in the heart of Puerto Rico, where they'll discover restaurants, bars and galleries. Make your way down to the piers from which many cruise ships depart, or take a quick drive to Condado Beach or Isla Verde Beach. Just across the way, you will find the iconic Cathedral of San Juan Bautista.

Highlights

  • Complimentary Wi-Fi
  • Plush slippers and bathrobes
  • Flat panel 37-inch TV and Bose Radio
  • Goose-down pillows
  • In-room refrigerator containing free bottled water
  • Handicapped-accessible rooms available
  • Two-cup coffeemaker with premium Alto Grande coffee
  • Plunge pool and Jacuzzi that overlook the San Juan Bay
  • Fitness center
  • Business center with 7 meeting rooms
  • 24-hour valet parking
  • Club that offers beach and pool privileges at two sister properties
  • Aromatherapy, massages and facials available upon request
  • Room service offered throughout the day
  • Dry cleaning service and coin-operated laundry facilities

Policies

If you'd like a cocktail with freshly-picked garnish, order a beverage that features an ingredient from the hotel's herb and fruit garden.

The helpful staff members are happy to fulfil any requirements you may have.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Hotel El Convento Rooms

Queen Deluxe Room
Queen Deluxe Room includes: One queen bed and City view from French balcony (no step-out space). Open-air-corridor seating facing interior garden courtyard. Spanish-antique and antique-replica furniture, including desk, dining set, reading chair. Tile floor. Small marble bathroom with pedestal sink, shower/tub, bathrobes/slippers, telephone. 32-inch LCD HDTV. Bose CD player, radio. Complimentary high-speed wireless internet access. Compact refrigerator with complimentary bottled water. Smoking not permitted in room. Rollaway bed needed for a 3rd person in room ($35 extra nightly charge).
Vista Room
Vista Room includes: One Queen bed with full view of San Juan Bay from French balcony (no step-out space). Open-air-corridor seating facing interior garden courtyard. Spanish-antique and antique-replica furniture, including desk, dining set, reading chair. Tile floor. Small marble bathroom with pedestal sink, shower/tub, bathrobes/slippers, telephone. 32-inch LCD HDTV. Bose CD player, radio. Complimentary high-speed wireless internet access. Compact refrigerator with complimentary bottled water. Smoking not permitted in room. Rollaway bed needed for a 3rd person in room($35 extra nightly charge).
Superior Room
Superior Room includes: One queen bed or two twin beds (run of house)and limited view from French balcony (no step-out space). Open-air-corridor seating facing interior garden courtyard. Spanish-antique and antique-replica furniture, including desk, dining set, reading chair. Tile floor. Small marble bathroom with pedestal sink, shower/tub, bathrobes/slippers, telephone. 32-inch LCD HDTV. Bose CD player, radio. Complimentary high-speed wireless internet access. Compact refrigerator with complimentary bottled water. Smoking not permitted in room. Rollaway bed needed for a 3rd person in room ($35 extra nightly charge).
Double Deluxe Room
Double Deluxe Room includes: Two double beds with City view from French balcony (no step-out space). Open-air-corridor seating facing interior garden courtyard. Spanish-antique and antique-replica furniture, including desk, dining set, reading chair. Tile floor. Small marble bathroom with pedestal sink, shower/tub, bathrobes/slippers, telephone. 32-inch LCD HDTV. Bose CD player, radio. Complimentary high-speed wireless internet access. Compact refrigerator with complimentary bottled water. Smoking not permitted in room. Rollaway bed not allowed in room.

Amenities

  • Free internet
  • Pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Pool
Fitness Center
Spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Childcare Service
In-Room Safe
Meeting/Banquet facilities
Conference facilities
Doctor on call
Internet
Free internet
Parking
Parking
Accessibility
Handicapped rooms/facilities
Wheel chair access
Service dogs allowed
Service animals allowed
Handicapped parking
Audible emergency alarm for sight impaired guest
Wheelchair accessible elevators
Visual emergency alarm for hearing impaired guest
Ramp access to buildings

Hotel Map

18.4659 -66.1184
Area served
Old San Juan, Condado, Hato Rey, Rio Piedras, Guaynabo, Bayamon, Isla Verde.
Nearby airports
Luis Munoz Marin International Airport (SJU): Approximate driving time is 20 minutes and distance is 9 miles.
Area description
The hotel's location in historic Old San Juan makes walking the best way around to the numerous shops, restaurants, and historic sites. Hopping on and off the district's open-air trolleys is free. Nearby attractions: San Juan Cathedral - across street / San Juan Gate - 1 block / Puerto Rico Indian Museum - 1 block / La Fortaleza (governor's mansion) - 2 blocks / Casa Blanca museum & garden - 2 blocks / African Heritage Museum - 3 blocks / Pablo Casals Museum - 3 blocks / San Felipe del Morro fortress - 0.5 mile / San Cristobal Castle - 0.5 mile / Plaza Las Americas (shopping, dining) - 7 miles / Pinones forest (bicycling, hiking, surfing) - 12 miles / El Yunque Rainforest - 31 miles.

Nearby points of interest

  • Museo del Nino: 0 mi
  • Calle del Cristo: 0 mi
  • Bacardi Rum Factory: 0 mi
  • El Viejo San Juan (Old San Juan): 0.1 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.1 mi
  • Plaza de Armas: 0.1 mi
  • Parque de las Palomas: 0.1 mi
  • Paseo de la Princesa: 0.1 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.5 mi
  • Castillo de San Cristobal: 0.6 mi
  • Port of San Juan: 0.6 mi
  • Puerto Rico Convention Center: 1.8 mi
  • San Juan Cathedral (Catedral de San Juan): 2.2 mi
  • Fine Arts Cinema: 2.3 mi
  • Museo del Nino: 0 mi
  • Calle del Cristo: 0 mi
  • Bacardi Rum Factory: 0 mi
  • El Viejo San Juan (Old San Juan): 0.1 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.1 mi
  • Plaza de Armas: 0.1 mi
  • Parque de las Palomas: 0.1 mi
  • Paseo de la Princesa: 0.1 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.5 mi
  • Castillo de San Cristobal: 0.6 mi
  • Port of San Juan: 0.6 mi
  • Puerto Rico Convention Center: 1.8 mi
  • San Juan Cathedral (Catedral de San Juan): 2.2 mi
  • Fine Arts Cinema: 2.3 mi
  • Museo de Las Americas: 2.6 mi
  • San Juan Gate: 2.9 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 3.1 mi
  • Bellas Artes: 3.4 mi
  • Museo de Arte de Puerto Rico: 3.5 mi
  • Ocean Park: 4.6 mi
  • Jardin Botanico: 6.1 mi
  • Arecibo Observatory: 42.5 mi

Dining

Pizza E Birra
Pizza e Birra offers a taste of classic Italian and American-Italian dishes, but the main attraction is definitely Pizza perfection. For the perfect combination Pizza e Birra features over 20 different craft beers from all over the world. The Pizzeria embodies all the eclectic elements that characterize the cobblestone city, with a cool modern spark
Patio del Nispero
Shaded by Hotel El Convento's famous 300-year old nispero fruit tree, Patio del Nispero is located on the ground floor of the stately open-air courtyard in the hotel. Open for breakfast, lunch and dinner daily, Patio del Nispero is a welcome culinary treat serving international gourmet fare in casual yet elegant surroundings. From the best banana nut pancakes,to creative and hearty sandwiches and salads, with even traditional Puerto Rican dishes, alfresco dining has never been more tasteful!
El Picoteo
There's something cooking in Old San Juan where the food is inventive, the service never misses a beat, and the wine list is exceptional. The atmosphere at El Picoteo is all about food and mood. Hot or cold, tapas warm you up for mas tapas de picotear. El Picoteo offers a cornucopia of choice without parallel on the island. After a sampling of delectable tapas, try the paella - voted best on the island! The gazpacho, tortillas, empanadillas, croquetas, specialty pizzas are all fantastico. The wine list fills classic bistro slots with imaginative producers and delectable desserts round out the eclectic menu. This is the place that defines the tapas and paella experience.

Meeting facilities

Meeting Info
Hotel El Convento offers superb meeting and banquet facilities. With close proximity to the financial center in San Juan, and 7 multi-use meeting rooms of varying sizes, the hotel is the perfect venue for banquets, charity events, and high-level corporate affairs. The 2700 sq. ft. Salon Campeche is a spectacular ballroom and can accommodate from 250 - 300 people for classroom/banquet seating. For smaller gatherings and corporate functions, choose from Salon Oller which accommodates 75 people for a seated event; Salon Paoli, perfect for a group of 50; Salon Zafiro, for a group of 35, the Executive Boardroom which seats 12. Two additional rooms are available for up to 40 people. The hotel has every amenity the business traveler needs to assure a successful trip from audiovisual facilities, computer ports, dual-line data port phones in each guest and banquet room, Internet access, and valet parking. Restaurants are located within the hotel and we also provide expert catering services.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (185)

Ratings and reviews for Hotel El Convento

Overall score

4.5 / 5
5.01.0
185 out of 185
Amenities:
4.4
Cleanliness:
4.7
Hotel staff:
4.7
Comfort:
4.5
Location:
4.8
Value:
4.3

96% would recommend to a friend.

Sort by:
Review of Hotel El Convento

Reviewer score

5
5.01.0
Steve & Sue C.
Business
N/A
Dec 16, 2014

One of our favorite vacations and hotel!

Hotel El Convento was outstanding! This historic luxury building offered a wonderful experience. We just loved everything about it! The friendly staff made our stay something special...from the moment we walked through the front entrance we were treated as though we were the only guests in the hotel. Everyone went out of their way to make us feel special. Our room was a great size and beautifully appointed, with period furniture and, oh yes, a private terrace! We couldn't ask for more. We can't wait to go back to Puerto Rico...and Guess Where We're Staying?? Hotel El Convento ! Steve and Sue

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hotel El Convento

Reviewer score

5
5.01.0
Sir Lumpsalot
Business
Boulder City, NV
Nov 19, 2014

Nice Getaway

This is our 3rd time staying at this location. It has never fell short from my expectations. The staff is always friendly, helpful, and great with my kids.it's location has numerous places to shop, dine, and sight see. Also, it's close enough to more modern areas. Definitely a beautiful hotel that won't disappoint.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hotel El Convento

Reviewer score

4
5.01.0
Nydia
Business
Bury St Edmonds, United Kingdom
Oct 14, 2014

Great getaway

The staff was very friendly and accommodating. Rooms were beautifully decorated, clean and comfortable. Tour attractions were in walking distance, ( shopping, museum, restaurants, and historical buildings ) I would stay here again and again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Everything close to the Hotel.

Review of Hotel El Convento

Reviewer score

5
5.01.0
sunnydayjuly62
Business
Indianapolis, IN
Oct 9, 2014

Romantic Silver Anniversary

My husband and I loved Hotel El Convento! Our daughters surprised us with a San Juan getaway for our 25th Anniversary. We didn't know what to expect and we honestly thought we would probably have preferred to stay on the beach. But now that we've been there, we wouldn't have wanted it any other way. We loved staying in Old San Juan. It was just so beautiful and so easy to walk everywhere. The hotel was the perfect location. It was peaceful and romantic . . . everything an anniversary trip should be. We wish we could have stayed longer. We ate breakfast there every morning. It was a little pricey, but we enjoyed the food and ambience so much that it was worth the indulgence! The staff was friendly and very helpful with directions and recommendations. In our opinion, it would not be the best choice for a family with young kids. The beach would be the better family option, although El Convento has two sister properties on beautiful beaches and guests at El Convento can use the pools and beaches at the sister properties free of charge. We took advantage of that and it was wonderful! We will remember our stay always with the fondest of memories.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: In Hotel

Beware when the rainforest tours tell you the hikes are"moderate". We found our hike back up from the falls to be pretty strenuous. It depends on your physical condition, of course, but if you're not used to that sort if trek, particularly in the heat, you might be in for an unpleasant surprise.

Review of Hotel El Convento

Reviewer score

5
5.01.0
Mrs.Teacher
Business
Park Ridge, Illinois
Oct 3, 2014

A Little Gem

This hotel is quaint, well kept, extremely clean and is managed by a staff that is efficient, friendly, caring and determined to make your stay relaxing and memorable. The location is perfect, right in the middle. When you leave, all you think about is your return. Love this place!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Try the small restaurants even the vendors have great food.

Review of Hotel El Convento

Reviewer score

5
5.01.0
franmaryann
Business
Detroit, MI
Sep 16, 2014

Incredible experience!!!

Had high expectations for this hotel based on other reviews, but it surpassed them by a mile!! The most comfortable hotel stay I have ever experienced. ---From the bell staff, front desk , restaurant and bar personnel, right down to the cleaning staff- everyone made you feel that you were the only and most important guest! Charming and old world with every amenity imaginable available. --- courtyard welcomed you every time you left your room and the free water, coffee, tea and fruit available at any time was a welcomed treat. Even when you were done with your day, a great cup of coffee in the evening on the 3rd floor courtyard, under the stars, was a wonderful way to end each day, and don't forget the wine and cheese reception every evening!!! Even when a problem arose, management went above and beyond to accommodate you and solve the problem. ----Food in the restaurants and courtyard was usually good, but sometimes inconsistent but staff made up for any shortcomings---and were right on the mark with their restaurant and sightseeing recommendations. All in all, our party of four could not have asked for a better hotel stay. I only hope that I can return to paradise sometime soon.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hotel El Convento

Reviewer score

5
5.01.0
Semova
Business
New York, NY
Sep 10, 2014

amazing hotel, location, stuff...everything

I loved this hotel! I felt like I'm back into 16th century in Europe...so much history, so much art, beauty! There was free wine and cheese on a beautiful terrace and the best coffee in Puerto Rico:) I would highly recommend it!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hotel El Convento

Reviewer score

3
5.01.0
Bronco C
Business
Montclair, NJ, USA
Sep 9, 2014

Unimpressed with room and accommodations

Room was not ready when I arrived. Fan did not work. Mosquitoes in the room. Floor tile worn out and seemed dirty. Will not stay again until conditions improve. Was very disappointed since I'd been a guest of this hotel several times before and always had a very pleasant stay.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
4
Value:
2
Trip purpose:

Business

Review of Hotel El Convento

Reviewer score

5
5.01.0
Pattyandgabe123
Business
Fort myers Florida
Aug 31, 2014

Best hotel in San Juan!

This hotel is gorgeous! Every floor has something beautiful to look at. The location is perfect for shopping, site seeing and dining. I can't wait to go back and I couldn't imagine staying anywhere else in Puerto Rico.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Time-saving tip: Not Applicable

If you rent a car you better be well prepared for traveling anywhere because Puerto Rico does not believe in road signs of any sort. Thank god hotel el convento had valet parking because driving around San Juan is impossible let alone parking anywhere. We got lost every time we traveled outside of old San Juan. The next time I go we are taking a taxi not renting a car.

Review of Hotel El Convento

Reviewer score

3
5.01.0
CTFL
Business
Florida
Aug 26, 2014

Location great, rooms clean, parking annoying

Location great, rooms clean, parking annoying Daily free happy hour nice. Parking is $20 per day, street parking limited. Use of sister for beach is nice.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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