The hotel was tastefully decorated and modern. The staff was friendly and always assisted us with any questions we had about traveling and maneuvering our way throughout the city. The complimentary breakfast was delicious and always a great start
to our day. The fact that the pool and hot tub was available for us at any time was also wonderful.
The hotel itself was clean, quiet, accomodating. The bed is great, and everything was fairly new and spotless.
It was difficult to arrange the (included) tours however, because the staff was unfamiliar with their own promotion. We missed our
much-anticipated rainforest tour entirely when it never showed up to get us. It basically wiped out an entire day of our trip.
The location bordered on iffy neighborhoods, while more of the activity in Condado is about 4 blocks west.
Walked the Condado area. Went to the beaches and did VERY well at the Condado Plaza Casino. Great restaurants within walking distance of the hotel. Recommend Silk and Cafe de Paris Bistro. Bebos, around the corner, great for "local" food and
breakfast served all day.
The hotel was excellent when compare to my last stay there as Hotel Pierre. I like what they have done with the hotel. It has been definitely stepped up a notch or two. I would visit over and over again. The Front Desk Clerk "[...]" is awesome
and really nice. She knows what good customer service is all about. Keep up the good work "Double Tree"
Great deal- while I was only there for one night on personal business, it was a great experience. This hotel was recently remodeled- the room was spotless and very quiet and extremely comfortable. I slept like a dead man. Awesome bed and flat
screen TV. The staff was professional and very friendly- I couldn't ask for a better experience. I would stay here again without any hesitation whatsoever. The only thing that would have made it better would be a shuttle to and from the airport. Other than that, aces across the board.
This was a first visit to Puerto Rico for my boyfriend and I. We chose the Doubletree after having read many positive reviews. We were not disappointed. The rooms were spacious, clean and up to date. I loved the open bathroom and walk in
shower! Our check in experience was fast and friendly. We had several questions about local activities and were assisted by knowledgeable and friendly staff. Their pool and hot tub are open to guests 24 hours and that was a plus for us! After a full day of shopping and sightseeing we could return to a nice dip under the stars.
This hotel offers not only WiFi but there are PCs in the business center for use at no cost to guests. Laptops are also available for guest use and are situated along a bar area in their comfortable lobby. I felt this was a nice option for guests who might want to sip a drink or have lunch and surf the web in a more relaxed and comfortable setting instead of sitting in a stuffy business center.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
There are some great dining options within a few blocks of the hotel (we visited Bepos twice and loved it!) However, you might also try some of the venues available in Old San Juan. We found a wonderful place that served a full menu until past midnight. Sadly I cannot recall the name of this restaurant but they have wonderful grilled scallops and shrimp on a skewer with an orange sauce that is excellent!
We ate at Bebos cafe which is the closest and best place to eat around there. Also a French Bistro near the Ocean Park Beach. That was ok. We visited old san juan and el castillo de san cristobal. Also we went to Plaza las Americas and the Bacardi
Factory. Everything at the hotel was clean, cozy, and perfect.