Courtyard by Marriott San Juan Isla Verde Beach Resort

The Hotel is nice, but I was disappointed with the Parking charges and rooms with doors to the other room.

It was a very good choice for a relaxing weekend,I recomend for weekend pleasure

Bombarded with $400 in extra room charges upon check in. Our reservation clearly stated 4 guests for 4 nights. Apparently, there is tiny print somewhere (which we never found) that states prices are based on only 2 guests per room. Reservation also states $10 resort credit per day, the staff and manager all stated they had no idea what that was and would not honor it. The suite we had wasn't any nicer than a Motel 6 and it smells terribly of mold. We had to ask every day for 4 towels and 4 wash cloths. The beach area is beautiful and the buffet breakfast was good (not $16/pp good). No one in our group would return here.

It was good. Was not aware of all the extra charges that come with the hotel fees. Did not say anywhere when we booked our flight.

our trip was everything we had hoped for. everyone was very nice and helpful. the grounds were beautiful.

This was my honeymoon trip. It was excellent, staff was friendly, room was clean. I don' t know what was expected but the hotel was more than I expected.

The staff are fantastic -- plenty of them and all very friendly and helpful and native English speakers. The pool, beach, and restaurant facilities were terrific and felt more luxurious than the price would suggest (e.g. getting drinks and snacks delivered to the beach, having beach chairs and umbrellas available at no cost and strong staff to pull them out to the sand). They even had inflatable float toys and boogie boards for a modest daily fee so the kids were thrilled. We had lots of fun and were able to fully relax. The room was pretty typical configuration (2 queen-size beds, at our request) and a bit on the shabby side, but we really didn't spend much time there. The only down side was that there was a fire from a malfunctioning A/C unit on the roof in the middle of the night, which caused a wholesale evacuation. The staff were nice, passing out bottles of water, but I think it would have been appropriate for the hotel to give us some sort of compensation the following day -- even a free smoothie or boogie board rental would have been adequate!

From the moment we arrived at the hotel we were met by their wonderful staff. From the baggage people at the front door , the check in staff, the restaurant wait staff, the beach staff, maid, room service... etc.. They are warm and gentile people. I will recommend this hotel to everyone.

This hotel is in need of serious upgrades. The bathrooms were old and very unappealing. The maid service was nonexistent. We had to ask for cleaning services and towels. At 3:00 pm room was not touched. This also applied to my daughter's adjoining room. This was the first time in 30 years that I have not left a gratuity to the maid for services. On the plus side, all other staff were fantastic. We were treated well, and they could not do enough to accommodate our needs. The restraunts and amenities were very good. Had the rooms been at the level of the rest of the services I would have rated this experience at 4 to 5 stars. I would not reccommend this hotel to a friend.

Hotel was on a very nice stretch of beach. Beach front. Very nice upscale outdoor dining area with great food. Jet skis were available outside our hotel on beach area. Very convenient. Beds were comfortable. Pool area was nice and clean. Sala band was nice bonus on Fri, Sat, Sun. at hotel. Drink service & snacks available for purchase off the beach & pool area. Pool has swim up bar. Not walking distance to San Juan but bus route takes you to San Juan a few blocks from hotel. Most tours offer transportation from this hotel. Defintely go to Old San Juan & Rainforest! 5 min from Airport and a short taxi ride of $12 + $1 per luggage per person.