$126 Avg/night
Rate and special offer based on Check-in: Aug 13, 2015 Check-out: Aug 14, 2015

Chateau Cervantes

3 stars
View map of 329 Calle Recinto Sur., San Juan, 00901

Hotel Overview

Reviewer score
4.2
out of 5
18 reviews
Perfect for cruise layover

A true charmer of a hotel. Perfect location in Old San Juan. The review requires a comment on... See full review

  • Kenneth C.
  • May 22, 2015
The Staff is Wonderful

We were very well cared for from the moment we arrived. Tiffany handled our check-in easily and... See full review

  • Like2Travel2
  • Apr 29, 2014
This European-style hotel is located in Old San Juan, a 5-minute walk from the historic Castillo de San Cristbal. It features an on-site restaurant and contemporary rooms with a flat-screen TV. Free Wi-Fi and an iPod docking station are included in each guest room at Chateau Cervantes. They are decorated with artwork by Puerto Rican artist Carlos Davila. A continental breakfast is served in the mornings at this San Juan hotel. The elegant Panza Restaurant boasts a full-service bar and wine list. Situated amid the city's best restaurants and nightlife and only a few blocks from the cruise piers, the small hotel is ideal for clients who want to spend a few days in San Juan before or after their cruise, as well as anyone with a keen interest in history and architecture. It's also convenient for lawyers and others who need to be at the nearby courts or clients visiting for work with any of the myriad businesses in the area. The front desk of The Cervantes is open 24 hours a day. Bicycle rentals and shuttle services are available. Fernando Luis Ribas Dominicci Airport and the Puerto Rico Convention Center are a 10-minute drive from Chateau Cervantes. Cruise ship docks 1, 2, 3 and 4 are each a 3-minute walk away. The hotel also offers free breakfast to its guest.

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Chateau Cervantes Rooms

King MSR Suite
The room offers one king bed and one sofa bed. The 'signature suites' offer the sophisticated traveler spacious accommodations that feature elegant luxury, fine art and designer style by Nono Maldonado. Arched colonial doors open onto traditional narrow 'Spanish balconies' overlooking Recinto Sur. Separate bedroom area has king bed with fine Egyptian cotton sheets, designer headboard, custom mattress, flat panel TV, telephone & nightly turndown service. Spacious bathroom features marble tiles, shower (no tub), twin sinks, hair dryer, signature amenities and bath robe. Living area has sofa-bed, second flat-panel TV, free wi-fi internet access, telephone, in-room safe, cedar closet, iron/board, bar area with stools. Continental Breakfast in PANZA Restaurant.
Presidential 5 Star
The room offers one king bed and one sofa bed. Presidential 5 Star is the largest and most luxurious suite which occupies the entire top floor of The Cervantes. This unique suite features a private terrace, living room, bedroom and oversized bathroom designed by designer NoNo Maldonado. Raised bedroom with dramatic glass wall and king bed with fine Egyption cotton sheets, custom mattress, designer headboard, sofa, flat-panel TV & nightly turndown service. Split-level living room with designer sofa, dining table, bar, free Wi-Fi internet access, telephone. Luxurious bathroom features marble tiles, spa tub, spa shower, separate water closet, double vanities, large closet, hair dryer, signature amenities and bath robes. Artwork by Carlos Davila. In-room safe, iron/board. Large private terrace with umbrella, chaise and bathroom/changing room. Private keyed elevator access. Nightly turn-down service. Continental Breakfast in PANZA Restaurant.
Standard Queen
The room offers one queen bed. Modern comfort and compact design (200 sq ft) with the best location in Old San Juan. Queen bed with fine Egyptian cotton sheets, custom mattress & nightly turndown service. Flat-panel TV, free wi-fi internet access, telephone, in-room safe, iron/board. Small bathroom with shower (no tub), hair dryer, signature amenities and robes. Continental Breakfast in PANZA restaurant.
Superior Suite
The room offers one queen bed and one sofa bed. Spacious suites elevate comfort and hospitality with a separate seating area with sofa-bed. Signature design by Nono Maldonado with artwork by Carlos Davila provide an oasis within Old San Juan. Queen bed with fine Egyptian cotton sheets, custom mattress, designer headboard & nightly turndown service. Flat-panel TV in bedroom, free wi-fi internet access, telephone, in-room safe, iron/board. Small bathroom features marble tiles, shower (no tub), hair dryer, signature amenities & bath robes. Continental Breakfast in PANZA Restaurant.

Amenities

  • Free internet
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Services
In-Room Safe
Tour desk
Conference facilities
Doctor on call
Internet
Free internet
Parking
Parking
Accessibility
Americans with Disabilities Act (ADA) compliant
Wheel chair access
Service animals allowed
Wheelchair accessible elevators

Nearby points of interest

  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Port of San Juan: 0.3 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.3 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.4 mi
  • El Viejo San Juan (Old San Juan): 0.4 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.3 mi
  • Fortaleza Street: 0.2 mi
  • Castillo San Felipe del Morro: 0.2 mi
  • Port of San Juan: 0.3 mi
  • Castillo de San Cristobal: 0.3 mi
  • Plaza de Armas: 0.3 mi
  • Parque de las Palomas: 0.4 mi
  • Calle del Cristo: 0.4 mi
  • Museo del Nino: 0.4 mi
  • Bacardi Rum Factory: 0.4 mi
  • Paseo de la Princesa: 0.4 mi
  • La Fortaleza - Palacio de Santa Catalina: 0.4 mi
  • El Viejo San Juan (Old San Juan): 0.4 mi
  • Puerto Rico Convention Center: 1.4 mi
  • Fine Arts Cinema: 1.9 mi
  • San Juan Cathedral (Catedral de San Juan): 2.3 mi
  • San Juan Gate: 2.5 mi
  • Museo de Arte Contemporaneo de Puerto Rico: 2.7 mi
  • Museo de Las Americas: 2.8 mi
  • Bellas Artes: 3 mi
  • Museo de Arte de Puerto Rico: 3.1 mi
  • Ocean Park: 4.2 mi
  • Jardin Botanico: 5.8 mi
  • Arecibo Observatory: 42.8 mi

Dining

Panza Restaurant
Winner of the Coveted Silver Fork Award "Panza's creative International Cuisine, attentive and friendly service is an elegant ambiance"

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Chateau Cervantes

Overall score

4.2 / 5
5.01.0
18 out of 18
Amenities:
3.8
Cleanliness:
4.3
Hotel staff:
4.6
Comfort:
4.3
Location:
4.5
Value:
3.8

89% would recommend to a friend.

Sort by:
Review of Chateau Cervantes

Reviewer score

5
5.01.0
Kenneth C.
Business
Calabasas
May 22, 2015

Perfect for cruise layover

A true charmer of a hotel. Perfect location in Old San Juan. The review requires a comment on Internet, but I did not use it, so it may be better a worse than the 3. Also, don't look for a gym, but the sheer charm of the place, its location, the fine breakfast, over compensates. A wonderful view of street life from the balcony, a perfect spot for wine or breakfast.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Chateau Cervantes

Reviewer score

3
5.01.0
J Long
Business
Manheim, Pennsylvania
Jul 7, 2014

Great location, wonderful staff...but hotel has seen better days

We came to Hotel Cervantes as the first night of our honeymoon before departing on a cruise. We wanted a hotel near to the cruise terminal and reasonably priced, and the Cervantes seemed like the perfect fit. In terms of location, you can't get much better than this. Located blocks from the cruise terminal and steps from the free trolley in Old San Juan, we were delighted at how easy it was to explore the sights easily from our hotel. We were also very happy with the staff, who were helpful, friendly and even decorated our room especially for our honeymoon. The included breakfast was also a plus, as was the fact that they were happy to watch our bags after check out until our check in time for the cruise for no additional fee. Our dissapointment was in the upkeep of the room and parts of the hotel. The room clearly had been cleaned, but a moldy guest book in the drawer and a musty smell despite the plug in freshener hinted at the underlying issues. The comforter was clearly wearing as well. The bathroom did seem to be fairly clean. There was also a smell of gasoline lingering in the elevator that was a bit troubling. For those who are light sleepers, the noise from the loading and unloading of the dumpsters in the rear of the building might be a concern. All in all, we felt that the staff was doing a lot to make the most of a hotel that has seen better days.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
5
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

The free trolleys to Old San Juan attractions and parks departs just steps from the hotel's front door. You're also blocks away from nice dining, shopping and the cruise terminals.

Review of Chateau Cervantes

Reviewer score

5
5.01.0
Like2Travel2
Business
near San Antonio, Texas
Apr 29, 2014

The Staff is Wonderful

We were very well cared for from the moment we arrived. Tiffany handled our check-in easily and took us up to our room, which was very nice with a sweet balcony and comfortable bed. The morning was greeted by Jennifer in the lobby/breakfast area, serving coffee and juice and providing us with a lovely continental breakfast. The service at breakfast was always quick and friendly (we were there 5 days). Michelle and Anna were both very helpful with directions or whatever we asked. Everyone (let us not forget Joann, who we met later in our stay)was very cheerful and helpful. One evening, we asked whether it would be ok (since they did not have a liquor license) to bring our wine into the lobby while we were sitting there checking email and writing cards. When we came downstairs, Anna had provided wine goblets, a bucket of ice, and even a corkscrew on a tray covered with a napkin (very exquisite)! We felt SO pampered! This hotel made us feel like family. We cannot forget how cheerful and friendly everyone was. It is clean and easy to get to and in a very nice area of Viejo (Old) San Juan. We highly recommend it and are happy to have been their guests.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

The little cafe just west of the hotel had the very best rice and beans! Another cafe two doors up had very good appetizers; we made a meal of pastalios with fish, tostones, rice and beans...

Review of Chateau Cervantes

Reviewer score

4
5.01.0
Luther12
Business
San Juan
Mar 29, 2014

Adaquate room - great breakfast

The room was small but clean. The bathroom was spacious and clean. Bed was comfortable. The breakfast was very good. It was difficult to find. Key left with the night security man as the desk was closed when we got there (midnight). It was near the Sheraton which had comparably priced rooms and a pool. I got hit with a $25 charge that I wasn't expecting.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

Review of Chateau Cervantes

Reviewer score

4
5.01.0
sandpata
Business
Largo, Fl
Feb 10, 2014

good location

Very friendly staff, unfortunately restaurant and bar were not open Room was very huge, but no view whatsoever Location of hotel is great for shopping, eating and browsing in Old San Juan

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Triana restaurant

Review of Chateau Cervantes

Reviewer score

5
5.01.0
Spunky Sue
Business
Detroit MI
Feb 9, 2014

A home away from home

Had the best customer service of any hotel I've ever been at. Staff not only served our needs with a smile but with efficiency and a genuine personal touch. Loved it. You need to change the nickname section. I finally just made up a crazy name to finish this thing.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Bus station two blocks away, free trolley right outside the hotel door, taxi right down the street - so easy and inexpensive to get around. Also parking lot across the street is $4/night 6 pm to 6 am.

Review of Chateau Cervantes

Reviewer score

4
5.01.0
Art and Susan
Business
Chevy Chase MD
Jan 29, 2014

Great stay

We enjoyed our stay at the Chateau Cervantes. The elegant room for the price was great; the staff were very helpful in addressing our requests, offering advice, etc. The continental breakfast was generous. The A/C was out in the lobby and breakfast area when we were there--I am sure that it will be fixed. And, while the room overlooked a side street, there was some street noise on Monday morning.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Trois Cent Onze Restaurant at 311 Fortaleza St was fabulous and French.

Review of Chateau Cervantes

Reviewer score

1
5.01.0
Crash77777
Business
Ohio
Jan 15, 2014

HOTEL IS CLOSED

When we arrived to check in 4 January, 2014, there was no power at the hotel. The clerk helped us get a room at another hotel and told us they would refund our money to our credit card. When we to San Juan from our 7 day cruise 12 January, the hotel was completely closed. Our money has not been refunded.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of Chateau Cervantes

Reviewer score

4
5.01.0
seta
Business
scarsdale,ny
Aug 20, 2013

Great location for fun lovers.

If you like variety of foods, drinks, shopping, and entertainment, this is the perfect location. The staff is very accommodating, and friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

Review of Chateau Cervantes

Reviewer score

5
5.01.0
saintslakerfan
Business
Katy, TX
Aug 20, 2013

Great Room & Location

The hotel manager was excellent! He went above and beyond to get information for me about a personal taxi driver he knew, who would get me to the places that he suggested, to have a great stay in Puerto Rico. I would definitely stay there again on my future visits. Paula Angelle Katy, Texas

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short drive from hotel

He gave me great tips on the nightlife that I was interested in.

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