$123 Avg/night
Rate and special offer based on Check-in: May 26, 2015 Check-out: May 27, 2015

Wyndham Garden at Palmas del Mar

3 stars
View map of 170 Candelero Drive, Humacao, 00791

Hotel Overview

Reviewer score
3.2
out of 5
26 reviews
Awesome!

We stay here since they open.. is a little expensive but nice and worthy... Going again next year... See full review

  • Maria G.
  • Apr 20, 2015
affordable family get away

Hotel was nice. Very clean. Customer service could have been better. The check in process was long... See full review

  • tony vega's wife
  • Jul 29, 2014
***Reservations between Dec 26, 2014 to Jan 1, 2015 will be subject to a one time Entertainment fee*****. Perfectly located just steps away from the beach, our picturesque tropical haven is surrounded by breathtaking views and easy access to great dining and shopping areas and a variety of resort activities. Grab your flip flops, sunglasses and your swimsuit and come enjoy our property and Puerto Rico.

Top hotels

Recommendations for you

Customers who viewed Wyndham Garden at Palmas del Mar also booked these hotels.

Reviewer score 3.3 out of 5
Reviewer score 3.5 out of 5

Amenities

  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Activities
Outdoor pool
Exercise gym
Jacuzzi
Tennis
Dining
Continental breakfast
Restaurant
Services
Business center
Guest laundromat
Express checkout
Concierge desk
ATM/Cash machine
Security
Wake-up service
In-Room Safe
Porters
FAX
Conference facilities
Copy service
Audio visual equipment
Parking
Valet parking

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Wyndham Garden at Palmas del Mar

Overall score

3.2 / 5
5.01.0
26 out of 26
Amenities:
3.3
Cleanliness:
3.6
Hotel staff:
3.7
Comfort:
3.5
Location:
3.9
Value:
3.2

69% would recommend to a friend.

Sort by:
Review of Wyndham Garden at Palmas del Mar

Reviewer score

5
5.01.0
Maria G.
Business
Houtson
Apr 20, 2015

Awesome!

We stay here since they open.. is a little expensive but nice and worthy... Going again next year and we are planning on staying there again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Wyndham Garden at Palmas del Mar

Reviewer score

4
5.01.0
tony vega's wife
Business
san juan puerto rico
Jul 29, 2014

affordable family get away

Hotel was nice. Very clean. Customer service could have been better. The check in process was long and time cussuming. I enjoyed the golf cart rental and beach was close. Overall trip was great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Wyndham Garden at Palmas del Mar

Reviewer score

3
5.01.0
Shelly2123
Business
Bronx, NY
Jul 24, 2014

Hotel could be so much better

The hotel grounds are beautiful and the beach location is beautiful. I was not wowed by the hotel amenities or the staff. Upon our arrival my fiance and I were given our hotel key card and accompanied to our room by a hotel employee who assisted us with our bags. Once we got into the room we soon realized that the room had no balcony and no garden view (which is what I paid for). I proceeded to call the front desk and was told that I would have to print out my reservation in order to resolve the problem. I was frustrated that I was asked to print out my reservation when I could just show them the email I had on my phone so I decided to go down to the front desk and speak to a manager. Once I got down to the front desk the manager came out and I explained the situation. He was able to switch my room and the problem was solved. The hotel pool was very small for such a large establishment and it is only four feet deep. The actual room was very basic comparable to a room at a days inn or any other low cost hotel in the states so don't expect to be wowed. There is a David's cookies adjacent to the lobby however the food is horrible and extremely overpriced as is the laundry service (a dollar and change to wash a pair of panties, really?!). The worst part is the person who provides information and pricing on attractions for tourists. The prices that are charged are ridiculous such as $65 per person for the bacardi tour when the tour is provided by bacardi for free with a tour guide who is an actual employee of bacardi and two free drinks per person. The staff at the bar was wonderful and the gentleman who works the front desk during the night was amazingly accomodating. Overall the stay was nice but it could have been much better.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short drive from hotel

Eat at La Zona Fresca! It is located in the Palma Nova plaza and the food and service is amazing! You won't be disappointed!

Was this review helpful to you?
Thank you for your feedback!
Review of Wyndham Garden at Palmas del Mar

Reviewer score

3
5.01.0
Luke Business traveler
Business
San Jose, Costa Rica
Jun 9, 2014

Average Stay Experience

I stay at this hotel for business trips. The location is convenient for me when traveling to the customer site. The hotel rooms are in generally good condition, but there always seems to be issues with hot water in the shower during the morning.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Wyndham Garden at Palmas del Mar

Reviewer score

1
5.01.0
Desiqueira
Business
New york
Apr 28, 2014

Hotel staff needs lots of improvement in customer service

Bad, got to hotel at 2:30 checking said 3:00 pm we only got the room at 5:00pm, they would clean the room and forget towels or don't come at all until a complain was made, I would love going back to the same location but not same hotel, and would not recommend to any of my friends.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Sightseeing tip: Not Applicable

Rent a car and do turn in your own, it is cheaper and you get too see other beaches like luquillo beach,

Was this review helpful to you?
Thank you for your feedback!
Review of Wyndham Garden at Palmas del Mar

Reviewer score

3
5.01.0
Sean the traveler
Business
San Juan Puerto Rico
Sep 1, 2013

Nice, but nothing special.

Over all everything was nice, but nothing was really special. We paid a little extra and got a room with a king bed and a small balcony. The room was nice and a comfortable size but the bed was extremely firm and the view from the balcony was of the roof of the restaurant. The pool is nice but during high season I could see it being a little small for a hotel that size. The gym looked nice but had a sign that said out of order (not sure why). The beach was very close and again nice, but as far as Puerto Rican beaches go no where near the best. The water was pretty rough so there were not too many people actually in the water. The price we paid for the room was very average and that was how I would characterize the experience (so a decent value), but everything else there was priced very much like a luxury resort and not worth it. $12.20 for one drink at the pool seems a little steep for what you got. The room we got did have a mini frig in it (I do not know if that was because of the upgraded room we got or if all rooms come with this). So you could bring your own drinks and avoid some of the price gouging which we did. There is also a small convenience store in the plaza near by that has reasonably priced items as well. The golf courses looked fantastic although we did not play (so I am unsure how pricey they are). So again overall nice for getting away from it all and relaxing, but not a luxury hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Money-saving tip: Short drive from hotel

Bring your own cooler. Go to the plaza and buy your drinks at the mini-mart.

Was this review helpful to you?
Thank you for your feedback!
Review of Wyndham Garden at Palmas del Mar

Reviewer score

3
5.01.0
Anonymous
Business
New Britain,CT
Sep 24, 2012

short stay

some employees very humble & helpful others were not didnt find professional etiquette in casino grounds were beautiful!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Wyndham Garden at Palmas del Mar

Reviewer score

3
5.01.0
Schatzi
Business
San Juan, PR
Sep 17, 2012

Palmas

Enjoyed the stay. Beach and pool were very nice. Staff was friendly and helpful. Hotel rooms need updating. Room size was big but beds were too small - full size beds, not comfortable. Rooms need to be cleaned better, room staff should have replaced used items like used coffee paper cups! The rooms could do with small refrigerators.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Wyndham Garden at Palmas del Mar

Reviewer score

1
5.01.0
Anonymous
Business
Puerto Rico
Jul 6, 2011

WORST EVER I want a refund

First the hotel was under renovation> I was never informed by [...] the Sheraton. The room (332)was full of ants and no ice available in the building. It took the staff three days to to tell the the ice machine was not plug in due to remodeling. They moved me to another room (120) which might as well served as the swimming pool. The room leaked water from the ceiling and patio door. when you turned on the shower it made a horrendous vibrating noise. No follow through or initiative from staff. I was finally moved to room 125 for the duration. On most the the stay it would be around 16 when housekeeping finally cleans the room. I was ready to return home at this point> The stay was non refundable. I was held hostage for three days by Sheraton [...]. Will NEVER use or reccomend Four Points at Sheraton [...].

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Wyndham Garden at Palmas del Mar

Reviewer score

4
5.01.0
Anonymous
Business
Temecula, CA
Jun 13, 2011

Very nice

All in all the hotel was very nice and the staff very friendly and helpful. Did have a problem with the toilet in my room sometimes it would not flush properly but maintenace responded to the problem. The restaurant there the food was overpriced for the quality of the food not impressed. The location couldn't have been any better right near the beach.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top