Good for the value, and excellent location in Fajardo!
We actually liked this hotel very much. The staff was friendly, the rooms were comfortable, and the pools were awesome! But what we most liked about it was its location. Literally 5 minute drive to the port to catch the ferries to all the islands
in the northeast of Puerto Rico. So that alone made it worth it! It was also the best value if you are on a budget. However, because of the value you will have to deal with some little issues that to us were insignificant. To start, our comforter had a big hole in it that was in plain view, and through our 5 day stay, they kept putting the same comforter with that big hole in it. It made me wonder if they even care that the hole was there, and that they even care to at least switch the comforter at least once. That, however, did not really made us feel uncomfortable. The second thing was the cleanliness of the room. It was very well cleaned to the naked eye, but unfortunately we had little friends inside the room. We killed at least 4 roaches during our stay, and that was a little disgusting to us. Nonetheless, we spent so little time inside the room that we didn't really care. We never went to complain to the front desk, because we don't like doing that type of stuff unless it is something major. But I hope they do read these reviews so they can make changes to improve those small things. If they do, they would definitely get GREAT reviews across the board.
Hotel features (5 = best, 1 = worst):
I would avoid eating at the hotel if at all possible. Not that the food was bad, but the service was not good. It took them about an hour to get us a grilled cheese and a bowl of fruits. There are a lot of options to eat around the area, that are way better than the two hotel options.
From the time I stepped into the lobby, I felt at ease. Every one was warm and friendly. Erica and Manuel are the best. Erica helped me with my reservation and Manuel helped me when I arrived.
I only have one negative thing to say: Coffee maker
in room, but they do not supply coffee. So I went to the nearest wal mart and bought my own.
We only stayed there one night and didn't have time to try the restaurant or the pool. However, bed was comfortable, and the room was very clean and had all that you need for a good rest after a beach day.