$76 Avg/night
Rate and special offer based on Check-in: Sep 27, 2015 Check-out: Sep 30, 2015

Mercure Auckland

4 stars
View map of 8 Customs Street East, AUCKLAND, 1010

Hotel Overview

Reviewer score
3.6
out of 5
15 reviews
great hotel

Got an amazing deal from [...] with free breakfast. The breakfast is at the top floor with great... See full review

  • World_traveler
  • Nov 30, 2009
Great location in city centre

Nice clean hotel,perfect location in the centre,but still not too noisy See full review

  • katarina22
  • Dec 9, 2012
The Mercure Auckland has a soothing and seductive location right on the waterfront. The calming breezes seem to flow through the lobby with sea-glass green and crisp white colors. All rooms have high-speed Wi-Fi (fees may apply) and many have waterfront views. The Mercure Auckland has 10 conference rooms that can accommodate up to 300 people and a restaurant, The Vue Restaurant and Attica Bar, which features international cuisine for breakfast and dinner. The hotel has a gym and undercover valet parking.
Rooms
The 189 spacious rooms and suites at the Mercure Auckland feature a soothing color palate of gray, purple and green set alongside crisp white reflected through luxe linens on queen- and king-sized beds with thicker mattresses. All rooms feature a flat-panel LCD satellite television. Some rooms feature a separate sitting area with couch, table and television, while all rooms have air conditioning, a minibar and high-speed Wi-Fi (fees may apply). Two kids can stay for free with parents. Bathrooms feature a bathtub and hair-dryers. The hotel provides 24-hour room service.
Property features
With its breezy, minimalist lobby with sea-glass colored front desk, the Mercure Auckland adapts to its waterfront setting. The hotel gives guests easy access to a variety of attractions, including Vector Arena, Viaduct Harbour and Queen Street shopping. The glass-enclosed Vue Restaurant and Attica Bar, serving breakfast, dinner and evening cocktails, features internationally inspired cuisine in a spectacular rooftop setting with views of the city and harbor. The Mercure Auckland has a gym, undercover valet parking and a dedicated floor for conferences for up to 300 people.
Highlights
  • Auckland waterfront location
  • Spacious rooms with views of the harbor or city
  • Vue Restaurant and Attica Bar featuring international cuisine
  • On-site gym
  • High-speed Wi-Fi in all rooms (fees may apply)
Nearby attractions
  • Queen Street (0.4 mi/0.7 km)
  • Viaduct Harbour (0.4 mi/0.8 km)
  • Aotea Conference Center (0.5 mi/0.9 km)
  • Auckland Town Hall (0.5 mi/0.9 km)
Business
  • Ten meeting rooms that accommodate up to 300 people
  • High-speed Wi-Fi
  • Audiovisual equipment available
Transportation
  • Nearest train: Britomart Transport Center (0.1 mi/0.3 km)
  • Auckland Airport (11.2 mi/18.1 km)

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Mercure Auckland Rooms

1 Kg bed Sup City S
Superior Room with 1 kingsize bed, City side . Spread out and relax in our Superior Room with one King sized bed. It is equipped with wifi internet and Sky TV and offers sensational views of the city. Up to 2 adults and 1 child.
1 Qn bed Sup City S
Superior Room with 1 queensize bed, City side . Spread out and relax in our Superior Room with one Queen sized bed. It is equipped with wifi internet and Sky TV and offers sensational views of the city. Up to 2 adults and 1 child.
JrSuite
Junior Suite with 1 Queen Bed. Make yourself at home in a stylish and spacious Junior Suite. With a separate lounge, the suite offers the perfect ingredients for relaxation, with broadband internet, Sky TV and city views. Harbour views at additional cost.
2 Sg beds Std
Standard 2 Single Beds. After a busy day exploring or working, relax in a cosy Standard Room. It is equipped with broadband internet and Sky TV and offers views of the city. Up to 2 adults and 1 child.
2 Qn beds Sup
Superior Room with 2 queen beds. Spread out and relax in our Superior Twin Room with two Queen beds. It is equipped with wifi internet and Sky TV and offers sensational views of the city. Up to 4 adults and 1 child.
2 Db beds Sup
Superior Room with 2 double beds. Spread out and relax in the more spacious Superior Room. It is equipped with broadband internet and Sky TV and offers sensational views of the city or harbour (additional surcharge). Up to 2 adults and 1 child.
1 Qn bed Std
Standard one Queen-size bed. After a busy day exploring or working, relax in a cosy Standard Room. It is equipped with wifi internet and Sky TV and offers views of the city. Up to 2 adults and 1 child.
1 Kg bed Sup Ocean V
Superior Room with 1 kingsize bed Ocean view. Upgrade to enjoy sensational harbour views from Superior King Room. It is equipped with wifi internet and Sky TV. Up to 2 adults and 1 child.
2 Qn beds Sup Ocean V
Superior Room with 2 queen-size beds, Ocean view. Upgrade to enjoy sensational harbour views from Superior Twin Room. It is equipped with wifi internet and Sky TV. Up to 4 adults and 1 child.
2 Db beds Sup Harbour V
Superior 2 Double Beds Harbour View. Combine space and views with this Superior Harbour view room. Also equipped with broadband internet and Sky TV, you will enjoy sensational views of the harbour. Up to 2 adults and 1 child.
1 Qn bed Std Harbour V
Standard 1 Queen Bed Harbour View. Upgrade to enjoy sensational harbour views from this standard room. It is equipped with broadband internet and Sky TV. Up to 2 adults and 1 child.

Amenities

  • High-speed internet
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Elevators
Activities
Fitness center or spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Concierge desk
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Porters
FAX
Currency exchange
Overhead projector
Audio visual equipment
Internet
High-speed internet
Parking
Parking
Indoor parking
Valet parking
Outdoor parking
Accessibility
Accessible facilities
Room
Satellite TV
AM/FM alarm clock
Free newspaper
Hairdryer in room
Cribs available
Iron
Sprinklers in rooms
Bath tub

Nearby points of interest

  • Dilworth Building: 0.1 mi
  • Vulcan Lane: 0.2 mi
  • Flight Experience: 0.2 mi
  • New Zealand Maritime Museum: 0.3 mi
  • Albert Park: 0.4 mi
  • Sky Tower: 0.4 mi
  • SKYCITY Auckland: 0.4 mi
  • Viaduct Harbour: 0.4 mi
  • Auckland University: 0.4 mi
  • Auckland Art Gallery: 0.5 mi
  • Town Hall: 0.6 mi
  • Aotea Centre: 0.6 mi
  • Auckland Domain: 1.1 mi
  • Saint Mary's Bay: 1.2 mi
  • Auckland Museum: 1.2 mi
  • Dilworth Building: 0.1 mi
  • Vulcan Lane: 0.2 mi
  • Flight Experience: 0.2 mi
  • New Zealand Maritime Museum: 0.3 mi
  • Albert Park: 0.4 mi
  • Sky Tower: 0.4 mi
  • SKYCITY Auckland: 0.4 mi
  • Viaduct Harbour: 0.4 mi
  • Auckland University: 0.4 mi
  • Auckland Art Gallery: 0.5 mi
  • Town Hall: 0.6 mi
  • Aotea Centre: 0.6 mi
  • Auckland Domain: 1.1 mi
  • Saint Mary's Bay: 1.2 mi
  • Auckland Museum: 1.2 mi
  • St Stephen's Chapel: 1.3 mi
  • St Mary's Cathedral: 1.3 mi
  • Newton: 1.3 mi
  • Kinder House: 1.4 mi
  • City Towers: 1.5 mi
  • Auckland Harbour Bridge: 1.6 mi
  • Rialto Cinemas: 1.7 mi
  • Ponsonby: 1.7 mi
  • Waitemata Harbour: 2 mi
  • Devonport: 2.1 mi
  • Mount Eden Domain: 2.2 mi
  • Northcote: 2.6 mi
  • Birkenhead: 2.6 mi
  • Museum of Transport and Technology: 2.7 mi
  • Kelly Tarlton's Underwater World: 2.7 mi
  • Epsom: 2.8 mi
  • Western Springs: 2.8 mi
  • Auckland Zoo: 3 mi
  • Remuera: 3.1 mi
  • Westfield St Lukes: 3.3 mi
  • Takapuna: 4 mi
  • One Tree Hill: 4.1 mi
  • Stardome Observatory: 4.2 mi
  • Pah Homestead: 4.8 mi
  • Avondale: 5.4 mi
  • Mount Wellington: 5.5 mi
  • Westfield Mall: 8.9 mi
  • Papatoetoe: 10.1 mi
  • Rainbows End: 12.1 mi
  • Beachlands: 13 mi

Dining

VUE RESTAURANT
Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.
ATTICA BAR
Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Mercure Auckland

Overall score

3.6 / 5
5.01.0
15 out of 15
Amenities:
3.3
Cleanliness:
4.1
Hotel staff:
3.4
Comfort:
3.4
Location:
4.6
Value:
3.8

80% would recommend to a friend.

Sort by:
Review of Mercure Auckland

Reviewer score

5
5.01.0
World_traveler
Couples
Colonia, NJ
Nov 30, 2009

great hotel

Got an amazing deal from [...] with free breakfast. The breakfast is at the top floor with great view of the city.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Money-saving tip: Short walk from hotel

There is a free city shuttle around the corner of the hotel.

Review of Mercure Auckland

Reviewer score

4
5.01.0
New Zealander for a day
Friends
San Juan, PR
Nov 27, 2011

Great Location!

Easy to find. Close to everything. No practical internet access. Room was small but great view of the city.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Friends

Money-saving tip: Not Applicable

Make online arrangements for airport transfers. Do not let the hotel staff trick you into taking taxi and bargain for the fare. It's a hassle!

Review of Mercure Auckland

Reviewer score

4
5.01.0
Judy Casey
Single
Ireland
Nov 3, 2012

Over Fifties Club

More a business hotel. My hair dryer didn't work but discovered this too late to contact staff.would have liked a safe in the room.all staff very helpfullyþ

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Single

Dining tip: In Hotel

Local eateries just as expEnsive and not as good.View from restaurant incredible.

Review of Mercure Auckland

Reviewer score

4
5.01.0
katarina22
Couples
prague
Dec 9, 2012

Great location in city centre

Nice clean hotel,perfect location in the centre,but still not too noisy

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Couples

Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
Couples
Chicago
Jan 2, 2010

Ideal location at good price

Hotel gave us a much appreciated early check-in with our Obitz booking and a room with a wonderful view. Perfect location for ferry and bus transit. Major dining areas within short walk. Hotel staff very helpful. Hotel in process of upgrading facilities. Only drawback--no in-room safe.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
Family
San Jose, CA
May 31, 2010

Great location for tourist

This hotel was in a ideal location walking distance to the ferries, transportation and shopping complex. The front desk was sometimes friendly and sometimes not. Being that it's my first day in Auckland, I tend to ask lots of questions. They did accept most of my requests, especially about having a room higher up to get away from the noise. All in all, this hotel has a good review where it is a backpackers room.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Family

Time-saving tip: Short walk from hotel

There's a coffee place down the street that offers one hour wifi if you buy something.

Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
Family
Rotorua, New Zealand
Oct 28, 2010

great central location

valet parking was very good, and very informative regarding access, as one way streets all around. room a little tired, needs painting. no maps, or things to do booklets in room. beds very comfortable, and slept well, even though in city centre.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Family

Time-saving tip: Not Applicable

get sat nav, save time being stuck in one way system;get you to hotel entrance quicker.

Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
Family
USA, TX
Nov 15, 2010

good location in CBD Auckland

Overall I am satisfied with my stay. This place offer reasonable pricing staying with kids. For us we were 2 adults and 2 kids. The location is great just by the train station at Queens Road. Everything is just a walking distance like Restaurants, Mall, Shopping, etc. Taxis is almost available 24 hours next to the hotel. Lobby area is nice, but rooms are not as trendy but still fairly good compare to the price. One big complain I have with them is they charge for internet where most of the hotels gives it for free these days. Also there is a limit of 30 mins/day on wifi that really sucks. I hope they improve on this soon.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Family

Shopping tip: Short walk from hotel

Westfield Mall

Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
Couples
So. Hadley
Sep 2, 2008

Good value and convenience

The Mercure was a very conveniently located hotel and our room accommodations adequate but nothing special. The dining facilites were first class. We did find the staff to be outstanding and most helpful in attending to our baggage needs (and storage) and making us feel very welcome. Since we were there just overnight, we took advantage of the city bus (stop located right outside the hotel door) that goes around the city. There is also a free bus whiose stop is also just outside the door.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Couples

Review of Mercure Auckland

Reviewer score

3
5.01.0
Anonymous
Couples
San Francisco, CA
May 30, 2010

Great location and room; aloof staff

Mercure was a great home base for exploring Auckland and beyond (though on a second trip we might stay a little farther outside of downtown as it's quite touristy). The hotel was generally fine: clean, central location, lovely view and good housekeeping. However, there wasn't a concierge (that we ever saw) and the desk staff seemed aloof and perhaps a bit slow. All fine if you know your way about or are there for business, but if you like to ask staff little things like the best place nearby to grab a drink or breakfast -- or expect any level of welcome when you walk in the lobby -- you may find the Mercure lacking.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Couples

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