$82 Avg/night
Rate and special offer based on Check-in: Jul 31, 2014 Check-out: Aug 1, 2014

Mercure Auckland

4 stars
8 Customs Street East, AUCKLAND, 1010
Hotel Overview
Reviewer score
3.7
out of 5
29 reviews
great hotel

Got an amazing deal from [...] with free breakfast. The breakfast is at the top floor with great... See full review

  • World_traveler
  • Nov 30, 2009
great hotel

Got an amazing deal from [...] with free breakfast. The breakfast is at the top floor with great... See full review

  • World_traveler
  • Nov 30, 2009
Waterfront hotel with international restaurant and 10 meeting rooms
The Mercure Auckland has a soothing and seductive location right on the waterfront. The calming breezes seem to flow through the lobby with sea-glass green and crisp white colors. All rooms have high-speed Wi-Fi (fees may apply) and many have waterfront views. The Mercure Auckland has 10 conference rooms that can accommodate up to 300 people and a restaurant, The Vue Restaurant and Attica Bar, which features international cuisine for breakfast and dinner. The hotel has a gym and undercover valet parking.
Highlights
  • Auckland waterfront location
  • Spacious rooms with views of the harbor or city
  • Vue Restaurant and Attica Bar featuring international cuisine
  • On-site gym
  • High-speed Wi-Fi in all rooms (fees may apply)
Rooms
The 189 spacious rooms and suites at the Mercure Auckland feature a soothing color palate of gray, purple and green set alongside crisp white reflected through luxe linens on queen- and king-sized beds with thicker mattresses. All rooms feature a flat-panel LCD satellite television. Some rooms feature a separate sitting area with couch, table and television, while all rooms have air conditioning, a minibar and high-speed Wi-Fi (fees may apply). Two kids can stay for free with parents. Bathrooms feature a bathtub and hair-dryers. The hotel provides 24-hour room service.
Features
With its breezy, minimalist lobby with sea-glass colored front desk, the Mercure Auckland adapts to its waterfront setting. The hotel gives guests easy access to a variety of attractions, including Vector Arena, Viaduct Harbour and Queen Street shopping. The glass-enclosed Vue Restaurant and Attica Bar, serving breakfast, dinner and evening cocktails, features internationally inspired cuisine in a spectacular rooftop setting with views of the city and harbor. The Mercure Auckland has a gym, undercover valet parking and a dedicated floor for conferences for up to 300 people.
Transportation
  • Nearest train: Britomart Transport Center (0.1 mi/0.3 km)
  • Auckland Airport (11.2 mi/18.1 km)
Attractions
  • Queen Street (0.4 mi/0.7 km)
  • Viaduct Harbour (0.4 mi/0.8 km)
  • Aotea Conference Center (0.5 mi/0.9 km)
  • Auckland Town Hall (0.5 mi/0.9 km)
Business
  • Ten meeting rooms that accommodate up to 300 people
  • High-speed Wi-Fi
  • Audiovisual equipment available

Hotel Map

-36.845 174.7679
Nearby airports
AKL, (AKL), 20.00, KM, N;
Area description
Downtown

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Mercure Auckland Rooms

1 Qn bed Std Harbour V
Standard 1 Queen Bed Harbour View. Upgrade to enjoy sensational harbour views from this standard room. It is equipped with broadband internet and Sky TV. Up to 2 adults and 1 child.
1 Qn bed Std
Standard one Queen-size bed. After a busy day exploring or working, relax in a cosy Standard Room. It is equipped with broadband internet and Sky TV and offers views of the city. Up to 2 adults and 1 child.
2 Db beds Sup
Superior Room with 2 double beds. Spread out and relax in the more spacious Superior Room. It is equipped with broadband internet and Sky TV and offers sensational views of the city or harbour (additional surcharge). Up to 2 adults and 1 child.
2 Sg beds Std
Standard 2 Single Beds. After a busy day exploring or working, relax in a cosy Standard Room. It is equipped with broadband internet and Sky TV and offers views of the city. Up to 2 adults and 1 child.
2 Db beds Sup Harbour V
Superior 2 Double Beds Harbour View. Combine space and views with this Superior Harbour view room. Also equipped with broadband internet and Sky TV, you will enjoy sensational views of the harbour. Up to 2 adults and 1 child.
JrSuite
Junior Suite with 1 Queen Bed. Make yourself at home in a stylish and spacious Junior Suite. With a separate lounge, the suite offers the perfect ingredients for relaxation, with broadband internet, Sky TV and city views. Harbour views at additional cos

Amenities

  • High-speed internet
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Elevators
Activities
Fitness center or spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Concierge desk
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Porters
FAX
Currency exchange
Overhead projector
Audio visual equipment
Internet
High-speed internet
Parking
Parking
Indoor parking
Valet parking
Outdoor parking
Accessibility
Accessible facilities
Room
Satellite TV
Safe
AM/FM alarm clock
Free newspaper
Hairdryer in room
Cribs available
Iron
Sprinklers in rooms
Bath tub

Nearby points of interest

  • Dilworth Building: 0.1 mi
  • Vulcan Lane: 0.2 mi
  • Flight Experience: 0.2 mi
  • New Zealand Maritime Museum: 0.3 mi
  • Albert Park: 0.4 mi
  • Sky Tower: 0.4 mi
  • SKYCITY Auckland: 0.4 mi
  • Viaduct Harbour: 0.4 mi
  • Auckland University: 0.4 mi
  • Auckland Art Gallery: 0.5 mi
  • Town Hall: 0.6 mi
  • Aotea Centre: 0.6 mi
  • Auckland Domain: 1.1 mi
  • Saint Mary's Bay: 1.2 mi
  • War Memorial Museum: 1.2 mi
  • Dilworth Building: 0.1 mi
  • Vulcan Lane: 0.2 mi
  • Flight Experience: 0.2 mi
  • New Zealand Maritime Museum: 0.3 mi
  • Albert Park: 0.4 mi
  • Sky Tower: 0.4 mi
  • SKYCITY Auckland: 0.4 mi
  • Viaduct Harbour: 0.4 mi
  • Auckland University: 0.4 mi
  • Auckland Art Gallery: 0.5 mi
  • Town Hall: 0.6 mi
  • Aotea Centre: 0.6 mi
  • Auckland Domain: 1.1 mi
  • Saint Mary's Bay: 1.2 mi
  • War Memorial Museum: 1.2 mi
  • St Stephen's Chapel: 1.3 mi
  • St Mary's Cathedral: 1.3 mi
  • Newton: 1.3 mi
  • Kinder House: 1.4 mi
  • City Towers: 1.5 mi
  • Auckland Harbour Bridge: 1.6 mi
  • Rialto Cinemas: 1.7 mi
  • Ponsonby: 1.7 mi
  • Waitemata Harbour: 2 mi
  • Devonport: 2.1 mi
  • Mount Eden Domain: 2.2 mi
  • Northcote: 2.6 mi
  • Birkenhead: 2.6 mi
  • Museum of Transport and Technology: 2.7 mi
  • Kelly Tarlton's Underwater World: 2.7 mi
  • Epsom: 2.8 mi
  • Western Springs: 2.8 mi
  • Auckland Zoo: 3 mi
  • Remuera: 3.1 mi
  • Westfield St Lukes: 3.3 mi
  • Greenlane: 3.5 mi
  • Takapuna: 4 mi
  • One Tree Hill: 4.1 mi
  • Stardome Observatory: 4.2 mi
  • Ellerslie: 4.5 mi
  • Pah Homestead: 4.8 mi
  • Avondale: 5.4 mi
  • Mount Wellington: 5.5 mi
  • Westfield Mall: 8.9 mi
  • Papatoetoe: 10.1 mi

Dining

VUE RESTAURANT
Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.
ATTICA BAR
Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (29)

Ratings and reviews for Mercure Auckland

Overall score

3.7 / 5
5.01.0
29 out of 29
Amenities:
3.2
Room cleanliness:
4
Hotel staff:
3.5
Room comfort:
3.6
Location:
4.6
Value:
3.9

83% would recommend to a friend.

Sort by:
Review of Mercure Auckland

Reviewer score

3
5.01.0
Anonymous
brisbane, australia
Jan 4, 2011

Great location, a bit dated

We needed a hotel for one night while in transit, arrived late and left early. Room sufficed, although I was disappointed that there was no conditioner, only conditioning shampoo. The rooms are ok but dated and a bit dingy. Great location for the price if you are staying in town as it's in the heart of things. Would not recommend late night room service. Friendly but food was awful.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Shopping tip: Short walk from hotel

great location!

Review of Mercure Auckland

Reviewer score

3
5.01.0
Anonymous
brisbane, australia
Jan 4, 2011

Great location, a bit dated

We needed a hotel for one night while in transit, arrived late and left early. Room sufficed, although I was disappointed that there was no conditioner, only conditioning shampoo. The rooms are ok but dated and a bit dingy. Great location for the price if you are staying in town as it's in the heart of things. Would not recommend late night room service. Friendly but food was awful.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Shopping tip: Short walk from hotel

great location!

Review of Mercure Auckland

Reviewer score

3
5.01.0
Anonymous
Los Angeles, CA
Nov 29, 2010

Great Location Hotel

Friendly staff. Hotel room was decent. The location was perfect. Close to the ferry and close to Queen street where all the food places and action is. Great location.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Review of Mercure Auckland

Reviewer score

3
5.01.0
Anonymous
Los Angeles, CA
Nov 29, 2010

Great Location Hotel

Friendly staff. Hotel room was decent. The location was perfect. Close to the ferry and close to Queen street where all the food places and action is. Great location.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
USA, TX
Nov 15, 2010

good location in CBD Auckland

Overall I am satisfied with my stay. This place offer reasonable pricing staying with kids. For us we were 2 adults and 2 kids. The location is great just by the train station at Queens Road. Everything is just a walking distance like Restaurants, Mall, Shopping, etc. Taxis is almost available 24 hours next to the hotel. Lobby area is nice, but rooms are not as trendy but still fairly good compare to the price. One big complain I have with them is they charge for internet where most of the hotels gives it for free these days. Also there is a limit of 30 mins/day on wifi that really sucks. I hope they improve on this soon.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
4
Shopping tip: Short walk from hotel

Westfield Mall

Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
USA, TX
Nov 15, 2010

good location in CBD Auckland

Overall I am satisfied with my stay. This place offer reasonable pricing staying with kids. For us we were 2 adults and 2 kids. The location is great just by the train station at Queens Road. Everything is just a walking distance like Restaurants, Mall, Shopping, etc. Taxis is almost available 24 hours next to the hotel. Lobby area is nice, but rooms are not as trendy but still fairly good compare to the price. One big complain I have with them is they charge for internet where most of the hotels gives it for free these days. Also there is a limit of 30 mins/day on wifi that really sucks. I hope they improve on this soon.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
4
Shopping tip: Short walk from hotel

Westfield Mall

Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
Rotorua, New Zealand
Oct 28, 2010

great central location

valet parking was very good, and very informative regarding access, as one way streets all around. room a little tired, needs painting. no maps, or things to do booklets in room. beds very comfortable, and slept well, even though in city centre.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Time-saving tip: Not Applicable

get sat nav, save time being stuck in one way system;get you to hotel entrance quicker.

Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
Rotorua, New Zealand
Oct 28, 2010

great central location

valet parking was very good, and very informative regarding access, as one way streets all around. room a little tired, needs painting. no maps, or things to do booklets in room. beds very comfortable, and slept well, even though in city centre.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Time-saving tip: Not Applicable

get sat nav, save time being stuck in one way system;get you to hotel entrance quicker.

Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
San Jose, CA
May 31, 2010

Great location for tourist

This hotel was in a ideal location walking distance to the ferries, transportation and shopping complex. The front desk was sometimes friendly and sometimes not. Being that it's my first day in Auckland, I tend to ask lots of questions. They did accept most of my requests, especially about having a room higher up to get away from the noise. All in all, this hotel has a good review where it is a backpackers room.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
3
Time-saving tip: Short walk from hotel

There's a coffee place down the street that offers one hour wifi if you buy something.

Review of Mercure Auckland

Reviewer score

4
5.01.0
Anonymous
San Jose, CA
May 31, 2010

Great location for tourist

This hotel was in a ideal location walking distance to the ferries, transportation and shopping complex. The front desk was sometimes friendly and sometimes not. Being that it's my first day in Auckland, I tend to ask lots of questions. They did accept most of my requests, especially about having a room higher up to get away from the noise. All in all, this hotel has a good review where it is a backpackers room.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
3
Time-saving tip: Short walk from hotel

There's a coffee place down the street that offers one hour wifi if you buy something.

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