Mercure Auckland

4 stars
8 Customs Street East, AUCKLAND, 1010
Hotel Overview
Reviewer score
3.7
out of 5
18 reviews
great hotel

Got an amazing deal from [...] with free breakfast. The breakfast is at the top floor with great... See full review

  • World_traveler
  • Nov 30, 2009
Great location in city centre

Nice clean hotel,perfect location in the centre,but still not too noisy See full review

  • katarina22
  • Dec 9, 2012
Waterfront hotel with international restaurant and 10 meeting rooms
The Mercure Auckland has a soothing and seductive location right on the waterfront. The calming breezes seem to flow through the lobby with sea-glass green and crisp white colors. All rooms have high-speed Wi-Fi (fees may apply) and many have waterfront views. The Mercure Auckland has 10 conference rooms that can accommodate up to 300 people and a restaurant, The Vue Restaurant and Attica Bar, which features international cuisine for breakfast and dinner. The hotel has a gym and undercover valet parking.
Highlights
  • Auckland waterfront location
  • Spacious rooms with views of the harbor or city
  • Vue Restaurant and Attica Bar featuring international cuisine
  • On-site gym
  • High-speed Wi-Fi in all rooms (fees may apply)
Rooms
The 189 spacious rooms and suites at the Mercure Auckland feature a soothing color palate of gray, purple and green set alongside crisp white reflected through luxe linens on queen- and king-sized beds with thicker mattresses. All rooms feature a flat-panel LCD satellite television. Some rooms feature a separate sitting area with couch, table and television, while all rooms have air conditioning, a minibar and high-speed Wi-Fi (fees may apply). Two kids can stay for free with parents. Bathrooms feature a bathtub and hair-dryers. The hotel provides 24-hour room service.
Features
With its breezy, minimalist lobby with sea-glass colored front desk, the Mercure Auckland adapts to its waterfront setting. The hotel gives guests easy access to a variety of attractions, including Vector Arena, Viaduct Harbour and Queen Street shopping. The glass-enclosed Vue Restaurant and Attica Bar, serving breakfast, dinner and evening cocktails, features internationally inspired cuisine in a spectacular rooftop setting with views of the city and harbor. The Mercure Auckland has a gym, undercover valet parking and a dedicated floor for conferences for up to 300 people.
Transportation
  • Nearest train: Britomart Transport Center (0.1 mi/0.3 km)
  • Auckland Airport (11.2 mi/18.1 km)
Attractions
  • Queen Street (0.4 mi/0.7 km)
  • Viaduct Harbour (0.4 mi/0.8 km)
  • Aotea Conference Center (0.5 mi/0.9 km)
  • Auckland Town Hall (0.5 mi/0.9 km)
Business
  • Ten meeting rooms that accommodate up to 300 people
  • High-speed Wi-Fi
  • Audiovisual equipment available

Mercure Auckland Rooms

1 Qn bed Std Harbour V
Standard 1 Queen Bed Harbour View. Upgrade to enjoy sensational harbour views from this standard room. It is equipped with broadband internet and Sky TV. Up to 2 adults and 1 child.
1 Qn bed Std
Standard one Queen-size bed. After a busy day exploring or working, relax in a cosy Standard Room. It is equipped with broadband internet and Sky TV and offers views of the city. Up to 2 adults and 1 child.
2 Db beds Sup
Superior Room with 2 double beds. Spread out and relax in the more spacious Superior Room. It is equipped with broadband internet and Sky TV and offers sensational views of the city or harbour (additional surcharge). Up to 2 adults and 1 child.
2 Sg beds Std
Standard 2 Single Beds. After a busy day exploring or working, relax in a cosy Standard Room. It is equipped with broadband internet and Sky TV and offers views of the city. Up to 2 adults and 1 child.
2 Db beds Sup Harbour V
Superior 2 Double Beds Harbour View. Combine space and views with this Superior Harbour view room. Also equipped with broadband internet and Sky TV, you will enjoy sensational views of the harbour. Up to 2 adults and 1 child.
JrSuite
Junior Suite with 1 Queen Bed. Make yourself at home in a stylish and spacious Junior Suite. With a separate lounge, the suite offers the perfect ingredients for relaxation, with broadband internet, Sky TV and city views. Harbour views at additional cos

Amenities

  • High-speed internet
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Elevators
Activities
Fitness center or spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Concierge desk
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Porters
FAX
Currency exchange
Overhead projector
Audio visual equipment
Internet
High-speed internet
Parking
Parking
Indoor parking
Valet parking
Outdoor parking
Accessibility
Accessible facilities
Room
Satellite TV
Safe
AM/FM alarm clock
Free newspaper
Hairdryer in room
Cribs available
Iron
Sprinklers in rooms
Bath tub

Hotel Map

-36.845 174.7679
Nearby airports
AKL, (AKL), 20.00, KM, N;
Area description
Downtown

Nearby points of interest

  • Dilworth Building: 0.1 mi
  • Vulcan Lane: 0.2 mi
  • Flight Experience: 0.2 mi
  • New Zealand Maritime Museum: 0.3 mi
  • Albert Park: 0.4 mi
  • Sky Tower: 0.4 mi
  • SKYCITY Auckland: 0.4 mi
  • Viaduct Harbour: 0.4 mi
  • Auckland University: 0.4 mi
  • Auckland Art Gallery: 0.5 mi
  • Town Hall: 0.6 mi
  • Aotea Centre: 0.6 mi
  • Auckland Domain: 1.1 mi
  • Saint Mary's Bay: 1.2 mi
  • War Memorial Museum: 1.2 mi
  • Dilworth Building: 0.1 mi
  • Vulcan Lane: 0.2 mi
  • Flight Experience: 0.2 mi
  • New Zealand Maritime Museum: 0.3 mi
  • Albert Park: 0.4 mi
  • Sky Tower: 0.4 mi
  • SKYCITY Auckland: 0.4 mi
  • Viaduct Harbour: 0.4 mi
  • Auckland University: 0.4 mi
  • Auckland Art Gallery: 0.5 mi
  • Town Hall: 0.6 mi
  • Aotea Centre: 0.6 mi
  • Auckland Domain: 1.1 mi
  • Saint Mary's Bay: 1.2 mi
  • War Memorial Museum: 1.2 mi
  • St Stephen's Chapel: 1.3 mi
  • St Mary's Cathedral: 1.3 mi
  • Newton: 1.3 mi
  • Kinder House: 1.4 mi
  • City Towers: 1.5 mi
  • Auckland Harbour Bridge: 1.6 mi
  • Rialto Cinemas: 1.7 mi
  • Ponsonby: 1.7 mi
  • Waitemata Harbour: 2 mi
  • Devonport: 2.1 mi
  • Mount Eden Domain: 2.2 mi
  • Northcote: 2.6 mi
  • Birkenhead: 2.6 mi
  • Museum of Transport and Technology: 2.7 mi
  • Kelly Tarlton's Underwater World: 2.7 mi
  • Epsom: 2.8 mi
  • Western Springs: 2.8 mi
  • Auckland Zoo: 3 mi
  • Remuera: 3.1 mi
  • Westfield St Lukes: 3.3 mi
  • Greenlane: 3.5 mi
  • Takapuna: 4 mi
  • One Tree Hill: 4.1 mi
  • Stardome Observatory: 4.2 mi
  • Ellerslie: 4.5 mi
  • Pah Homestead: 4.8 mi
  • Avondale: 5.4 mi
  • Mount Wellington: 5.5 mi
  • Westfield Mall: 8.9 mi
  • Papatoetoe: 10.1 mi

Dining

VUE RESTAURANT
Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.
ATTICA BAR
Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (18)

Ratings and reviews for Mercure Auckland

Overall score

3.7 / 5
5.01.0
18 out of 18
Amenities:
3.2
Room cleanliness:
4.1
Hotel staff:
3.5
Room comfort:
3.5
Location:
4.7
Value:
3.9

83% would recommend to a friend.

Sort by:
Review of Mercure Auckland

Reviewer score

4
5.01.0
katarina22
prague
Dec 9, 2012

Great location in city centre

Nice clean hotel,perfect location in the centre,but still not too noisy

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
5
Review of Mercure Auckland

Reviewer score

4
5.01.0
Judy Casey
Ireland
Nov 3, 2012

Over Fifties Club

More a business hotel. My hair dryer didn't work but discovered this too late to contact staff.would have liked a safe in the room.all staff very helpfullyþ

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
3
Dining tip: In Hotel

Local eateries just as expEnsive and not as good.View from restaurant incredible.

Review of Mercure Auckland

Reviewer score

2
5.01.0
new mexico
NY
Oct 9, 2012

Mercure auckland review

This hotel has many problems with it. first they put 2 adults in a room meant for one person and lied telling me that it was the correct room. After I insisted they then moved me to a room with the door lock not completely on. Because they were very slow, I corrected it with a plastic knife. The air from the smoking section of the hotel circulates to the non smoking rooms so you wake up with that nice tickle in your throat. i would not stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
1
Room comfort:
1
Location:
5
Value:
2
Dining tip: Short walk from hotel

lots of restaurants a short walk away but the best is the fish and chips(grilled salmon) and chips at the end of the fish market

Review of Mercure Auckland

Reviewer score

4
5.01.0
TravelingBeth
Healdsburg, CA 95448, USA
Mar 23, 2012

Location Location...Views Views

I chose the Mercure on Custom for its location and It was fantastic. There are more luxurious hotels in the area, but not at this price. If you have a budget, but want a view this is definitely the place to stay. I looked out on the water and the Ferry Building. In less than two blocks walk I was at the water, the maritime museum, the ferry, Westfield Mall and the numerous restaurants. In the other directions shops and worth a stop at the New Zealand Trade center.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

Snap Dragon on the Viaduct was marvelous. The hotel bar has a great view and worth stopping for a night cap.

Review of Mercure Auckland

Reviewer score

4
5.01.0
New Zealander for a day
San Juan, PR
Nov 27, 2011

Great Location!

Easy to find. Close to everything. No practical internet access. Room was small but great view of the city.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Money-saving tip: Not Applicable

Make online arrangements for airport transfers. Do not let the hotel staff trick you into taking taxi and bargain for the fare. It's a hassle!

Review of Mercure Auckland

Reviewer score

4
5.01.0
Gr8t_Person
Auckland City, Auckland, New Zealand
Jun 6, 2011

Great Location

Catch up with friends. This hotel is at the Downtown of Auckland CBD and is very near all major transports.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Time-saving tip: Short walk from hotel

Very accessible to all major transportations. It is beside the Britomart Train Transport, bus and ferries.

Review of Mercure Auckland

Reviewer score

3
5.01.0
Anonymous
Honolulu, Hawaii, USA
Jun 5, 2011

Good downtown location

The gym facility is kind of a joke. The "free" wi-fi is even a bigger joke. You have to stay in the lobby to use it and you only get about 30 minutes access, then it cuts you off unless you start paying. Great views. It is an older hotel with new elevators installed in the middle of each floor surrounded by all the rooms. I could constantly here the elevators going up and down in my room so if I asked if another room was available that didn't get the noise. They said that all the rooms had the same elevator noise!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
4
Review of Mercure Auckland

Reviewer score

3
5.01.0
Anonymous
Seattle, WA
Mar 4, 2011

It was okay

Perfect location and the room was clean. Staff was friendly. My only complaint was that I had asked for a room away from the elevator and was put directly across from the bank of guest elevators and next to the staff elevator. I was awake all night long to the "whir" of elevators going up and down. It was VERY noisy. I had asked earlier in the day (2:00 pm) to be moved and they said there was no other room available. I found that hard to believe so early in the day. Would only recommend this hotel is able to be away from elevators. I was able to walk one block to most anything- food, ferry, shopping.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
3
Sightseeing tip: Short walk from hotel

Check out all the boat tours offered. Plenty to do for full day or half day.

Review of Mercure Auckland

Reviewer score

3
5.01.0
Anonymous
brisbane, australia
Jan 4, 2011

Great location, a bit dated

We needed a hotel for one night while in transit, arrived late and left early. Room sufficed, although I was disappointed that there was no conditioner, only conditioning shampoo. The rooms are ok but dated and a bit dingy. Great location for the price if you are staying in town as it's in the heart of things. Would not recommend late night room service. Friendly but food was awful.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Shopping tip: Short walk from hotel

great location!

Review of Mercure Auckland

Reviewer score

3
5.01.0
Anonymous
Los Angeles, CA
Nov 29, 2010

Great Location Hotel

Friendly staff. Hotel room was decent. The location was perfect. Close to the ferry and close to Queen street where all the food places and action is. Great location.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
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