Renaissance Hotel Amsterdam

we had booked three rooms , we were given one room on time and were told that other two rooms will be ready by 30clock, and hey would give us a ring when they were available and all three rooms would be on the same floor. Not only they didnt have the rooms ready at 8 0clock in rthe evening but also all the rooms were on differnt floors. when questioned they said it was a training issue.

Our stay at Renaissance was good. The staff are extremely nice and friendly. The service that they provide compensates all the little disadvantages that the hotel has. Internet 7 euro for 24 hrs - its a rip off. As well as 7.50 for an orange juice in the bar(not even fresh one!!!). Otherwise, the location, breakfast and room service were great.

Karem was the best guest services woman I have ever dealt with.... friendly, knowledgable, etc..

Very bad service, incopetent receptionist, no smile, cold room!

This was my second stay at this hotel in the last seven-week period, arriving early morning both times. The first time, they let me check in early, but this time, they did not - an inconvenience i did not expect. However, they did call my cell phone when a room was ready. Although the staff at the concierge desk was friendly, when answering questions or giving directions, some of them assumed too much about the "dumb tourist's" ability to follow their quick directions.

I was happy with my stay at the hotel. It was walking distance from the train station and nearby all the attraction locations. The staff was very polite and nice. The room was clean, the balcony had a great view and it was in a nice venue. Overall i couldn't have asked for anything else.

Staff was incompetent - "complimentary" breakfast may cost you 25 euro per person. We were told by three employees including one at official hotel information desk, where to go for complimentary breakfast, than we were charged 25 euro per person. Charges were finally dropped at the checkout after we dispute them. It was not easy we were told there was no manager and that nothing could be done. Staff at the hospitality lounge were almost hostile making you feel guilty if you take one peanut to many. Fitness room was equipped rather poorly and view from it was at the back ally behind the hotel, where people were smoking crack and doing other things - all in proximity of (25 yards ) from main entrance with attendants on duty.

Excellent location - less than 3 blocks from train station and in heart of city. We had one room with a king bed and the other with 2 doubles. Rooms were good size, baths were very adequate with wash clothes and hair dryers and ther was a large flat screen TV. Comparable to nice hotel in large US city. Conceige services were very helpful. Since we are rewards member we had free internet plus access to member lounge with free drinks and breakfast as well. Would definitely recommend.

Enjoyed my stay at this hotel, nice rooms (a bit small but that's par for the course in Europe). Staff were professional and very helpful. Hotel is expensive though with no free wifi or breakfast, that I had at a different hotel of equal standard. But the location is great and there are plenty of food options outside the hotel

Our stay at this hotel was GREAT. The location was perfect, only a short walk to the train station and to all the shopping. The rooms were larger than expected after having stayed in Paris for 4 days prior to our arrival in Amsterdam. I would highly recommend this hotel.