Marriott Hotel Amsterdam

I reserved a room for 3 adults on the Club Level via Orbitz and the room description on Orbitz indicated the room would be either "1 king, 1 queen or 2 doubles". Since we reserved for 3 adults it seemed reasonable to assume we would receive 2 doubles. When we checked in, we were told we would receive a room with a queen bed only. When asked how this could be, since we had reserved for 3 adults, the reply was that that we had not reserved for 3 adults. When I provided the front desk staff with a copy of the confirmation indicating 3 adults, they blamed it on orbitz not sending through the correct information. I asked to see the hotel internal registration documents and noticed that the documents indicated 3 adults also. When pointing this out to the staff they played dumb. After much complaining and demanding to speak to the hotel manager, then only were we able to obtain a room with a king bed and room for a roll away bed to be brought in. We were told by the front desk staff that we could avoid these problems if we reserved directly with the Marriott site instead of going through Orbitz. A very poor customer service experience, indeed. During our 2 night stay on the Club Level, the lounge never once opened at the opening times indicated on the room brochures or the Club entrance signage. When they did open the food items were quickly exhausted. A very poor customer service experience, indeed. On Sunday morning we requested information from the Concierge on attending a local church service. We were provided a fact sheet with times and directions for an 11:45 service and took a cab to the service. When we arrived the service was just finishing and the officials at the church told us that they had discontinued the 11:45 service more than 2 years ago. A very poor customer service experience, indeed. I would recommend avoiding this Marriott when staying in Amsterdam at all costs.

The hotel was not as nice as I expected based on the star rating and the amount of money I paid. My stay wasn't awful, but neither would I go there again. My room was very small and the furnishings were dated. The bed was very, very uncomfortable, very hard. The room was not very clean, but this seems to be a widespread problem throughout the hospitality industry lately. Not a bad hotel, but I wouldn't recommend it either.

bad odor in the bathroom, real bad! old bed

We stayed here for two nights. Overall the place was nice, and convenient. But we had a few issues. First, they knew we were arriving EARLY in am from an overseas flight. We were told our room would not be ready for several hours. BUT, if we agreed to upgrade at a cost of 60 Euros per day, we could get a room right away. We did this, as we needed sleep after a 10 hour flight and essentially being awake for 24 hours at that point. Second, yes the place had internet, at a cost of 20 Euros per day, via SwissCom!!!!!!!! A little steep I think.

Friendly courteous and helpful staff.very close to fashion district,museums,public transportation and bars

Great overall. Funny smell in lobby and hallways, like the exhalation of a bong hit.

For the price, I expected quite a bit more. It was convenient to the Rijksmuseum--which is virtually closed until 2013--but otherwise the local restaurants are all tourist traps. Our 'view' was of a busy street, and the rooms aren't soundproof. If you're looking for a large, American-style hotel, this is it; it had no character or style. I wish I'd saved £100/night and stayed someplace more interesting. (Maybe someplace that included tea/coffee in the room, instead of making you pay 3 euros down in the bar.)

The service desk personnel were pleasant and friendly, the food in the hotel restaurant was very good. The location was excellent and basically everything about my trip was outstanding with the exception of my room. I preferred a non-smoking room and I was warned of a service charge if I smoked in the room. The room and linen wreaked of smoke, the balcony area was loaded with cigarette butts and the bed was in need of a mattress change. I was disappointed with the comfort of the room, after all it was a Marriott and I expected more from that chain of hotel.

The hotel was great in all respects except I had booked an executive suite and it does not have separate living room and is small for an executive suite. It was a corner room which made it freezing cold with no other advantage since it has windows on one side only like regular rooms. Corner rooms are to be avoided in this hotel since they have no "corner" windows.

Last night in Europe and needed easy to get to hotel to fly home next morning. Comfortable hotel walking distance to downtown. Nothing special