Best Western Blue Tower Hotel Amsterdam

The double room was 2 single beds pushed together. The hotel needs refurbishment. There is a hidden addidtional tax requested on check-in, the staff said was compulsory in all amsterdam hotels, even though I pointed out that on my prepaid reservation notice the amount shown was inclusive of all fees and taxes.I was still made to pay the extra. The internet in the foyer did not work. The night receptionist ignored me standing for 15 min and then shrugged his shoulders about the internet and walked off. As a customer I have never had such rude and unhelpful treatment. The hotel is definately the worst 4 star I have stayed in, and I have travelled the world for work regularly. I would describe this hotel as terrible. Other staff at the desk gave the impression of not being bothered. The location was out of the way and tickets in and out of the city soon became an added expense.

Hotel is located approximately 45 to 50 min walk from Amsterdam Center, i used this to walk around instead of using the public transport. The Staff was very friendly and caring and tried to help in anything they could and accommodate special needs of a guest. Only downside i found, was the lack of breakfast which was also rather expensive, considering that just a walk outside could get you very satisfying breakfast for a third of the cost.