Zalagh Kasbah Hotel and Spa

As soon as we arrived we were made to feel like an inconvenience to the reception staff who didn't give us any information about our stay and simply pointed us in the direction of a room. The room, although nice enough, boasted stained bedding, towels with holes in and hairs in the dirty bathtub. At dinner we were made to feel like second class citizens as we hadn't originally booked an evening meal. We were given conflicting information about the price by reception and the restaurant and faced a barrage of abuse from the aggressive restaurant manager when we raised the issue that the price was incorrect and the chicken was undercooked. He later tried to resolve this by plying us with free drinks when we complained about the service at reception. The food in general is mass produced, badly cooked and horrendously overpriced, along with the drinks. On a positive note, the ladies at the spa are wonderful and we had an amazing hammam to finish our visit. In summary, I would not recommend this hotel unless you like being ripped off and paying for terrible customer service. Believe me, you will get better service at a £15 a night riad in the medina and get to see the real Morocco.

So, I booked this for one night because I arrived so late in Marrakech and I wanted to make sure I was in a safe location. This hotel is very beautiful and clean! The staff are friendly, but be careful as EVERYONE wants money - pretty much anyone who helps you in Marrakech expects money from you - except women and shopkeepers. I had asked the Zalagh to arrange for a car to pick me up at the airport - and instead of a taxi which should have cost about $18, I was stuck with a sedan which cost me about $60. I told the driver that it was too much and we settled on $40. ALWAYS NEGOTIATE YOUR PRICES. Be specific about which car you want. This hotel is the kind where people wait on you and expect tips, so be prepared for this. If you have money then go ahead and stay. It has a beautiful pool and the grounds are lovely. The negative thing about this is that it is not in walking distance of the medina. It is tucked away by the new area where it is a mesh of new hotels, residences, and streets leading to the palace. The room was nice though and it is the only "Western" style bathroom I saw during my entire trip in Morocco. There is also a TV and a nice balcony in each room.

En téléphonant le 2 et 4 Mai après midi, pour exposer au directeur un de mes futurs projets, je me suis heurtée à un mur. La réception a refusé toute demande de ma part sans motif. Dans cet hôtel, chacun joue un rôle qui n'est pas le sien: j'ai eu droit à des (faux) directeurs, à des (faux) responsables ains qu'à une standardiste qui m'a dit qu'elle était malade et qu'elle avait mal a la tête juste avant de me raccrocher au nez. Ce genre de comportement est intolérable dans un établissement aussi prestigieux que celui-ci. Les employés ne méritent aucunement leur poste pour lesquels les services rendus aux clients, la courtoisie et la politesse représentent la base même de leur travail. J'espère pouvoir un jour réussir à contacter le directeur pour lui faire par de mon mécontentement et de ce qui se passe dans son hôtel. Je rappelle que la réputation d'un hôtel se mesure à la qualité de ses employés.

Hôtel bien entretenu, propre, personnel aimable et poli. Chambre spacieuse et agréable, superbe piscine. Petit bémol mais petit concernant le petit-déj, peu de choix. Bonne prestation