Mar Sereno Hotel and Suites ★★★

1.5 /5
Overall score
Amenities:
1
Cleanliness:
1.5
Hotel staff:
2.5
Comfort:
1.5
Location:
2
Value:
1.5
1 2 3 4 5

Select your room

Overview

Travel away from the hustle and bustle of city life and have a tranquil Puerto Vallarta holiday by opting to stay at the conveniently set Mar Sereno Hotel and Suites. This comfortable retreat offers vast ocean views, cosy accommodations and strategic location close to the city center, the airport, pristine beaches and local attractions that include The Malecon and Church of Our Lady of Guadalupe.

 

Guests at this inviting hotel take a splash in the outdoor pool on site and savour traditional Mexican specialties at the in-house Bahia Bonita. For a more convenient stay, tour assistance, car rental, taxi service, free parking, fax services, Internet access and childcare services are also available

Rooms

Guests at Mar Sereno Hotel and Suites have restful sleep in any of the 30 well-maintained rooms and suites that come equipped with modern comforts that include TV with remote control, kitchenette, air conditioning, closet, balcony/terrace and en suite bathroom.

Highlights

  • Free parking
  • Soothing ocean views and convenient access to beaches and local attractions
  • On-site pool and in-house restaurant

Nearby attractions

  • Augustin Flores Contreras Municipal Sports Stadium (1.8 km/1.1 mi)
  • Plaza de Armas (2.3 km/1.4 mi)
  • Saucedo Theatre Building (2.3 km/1.4 mi)
  • Church of Our Lady of Guadalupe (3.2 km/2.0 mi)
  • The Malecon (3.4 km/2.1 mi)
  • Los Muertos Beach (4.3 km/2.6 mi)
  • Muelle de Cruceros Puerto Vallarta (4.3 km/2.7 mi)
  • Playa Conchas Chinas (5.6 km/3.5 mi)
  • Vista Vallarta Golf Club (6.9 km/4.3 mi)
  • Vallarta Botanical Gardens (20.0 km/12.4 mi)

Recommendations for you

Guest score 3.8 / 5
$105
Guest score 4.1 / 5
$280
Guest score 4.6 / 5
$425
Guest score 4.5 / 5
$246
Guest score 5.0 / 5
$424

Amenities

Featured

  • WiFi
  • Outdoor pool

General

  • Concierge
  • Elevators

Activities

  • Outdoor pool

Dining

  • Bar/Lounge
  • Restaurant
  • Room service

Services

  • Laundry service
  • In-Room Safe
  • Tour desk

Internet

  • WiFi

Parking

  • Parking

Reviews

1.5 /5 Overall score

  • Amenities: 1/5
  • Cleanliness: 1.5/5
  • Hotel staff: 2.5/5
  • Comfort: 1.5/5
  • Location: 2/5
  • Value: 1.5/5

Would not Recommend

Would not recommend Thu, Apr 9, 2015
First time stayed at this hotel and my experience was not at all great. Read some reviews that were negative but wanted to give it a chance since the pictures made the hotel look okay. The price was $80.00 per night. Stayed 5 nights. Let me start off by saying that the staff were great i think they were the best thing of the hotel besides the view. That is the only thing this hotel has going for it. It does have an amazing view of the ocean. The room i got was a good size. It was large, it had a small kitchen, sofa and large windows. Now let me go into details. First, when I arrived the room seemed like it was not swept, there was dust, dog hair and small pieces of trash on the floor. I looked at the bed and lifted the blanket and it showed white dog hair. I wondered if they even changed my sheets from the last person that was there. I had a hard time sleeping thinking about this. Second, when I called the place a few weeks before I arrived I asked if there was internet and a tv i can watch. They said yes. When I arrived they told me the tv did not work, and apologized. The tv was ancient, it was a box forget a flat screen tv. The internet service did not work. My cell phone bill went up to $400.00 because I used my carriers international data plan which is expensive. They are up in the mountains so their reception is bad . Not having wifi makes it horrible. Couldn't watch anything because i had no internet and no tv. Third, the kitchen dishes and pans were old and the fridge was old. Some of the lights did not have light bulbs. The bathroom was not in great condition. The toilet had a very funky smell, i think it was from the old pipes so I had to close the restroom door to not smell it because it would make me very nauseous. One of the nights when I arrive in the evening i went to go take a shower and there was no water. It took an hour and a half for it to come back, 11pm that was. I couldn't go to bed without a shower. There were bugs, mosquitos that somehow got in and bit me at night. There were spider webs everywhere in the corners and small spiders.. do they clean this place? For some reason bees were in my room i like bees but I had to get rid of them because I was afraid they would sting me at night. They were attracted to the light. Didn't get much sleep for the first 4 nights let me tell you. It's funny how they have an envelope for tips but they don't maintain the room. Lastly, this place does not have a restaurant! There is one 5 minutes away on the bus which i went to but didn't want to go there all five days! No other hotels around that area serve breakfast. I don't think they even have a restaurant. I asked. You have to travel 25 minutes to get to puerto vallarta. I did this for 5 days. Didn't have dinner for two nights because i didn't want to go back and forth and spend almost an hour on a bus. Some of those bus drivers are crazy driving around those curves coming down the mountain at night, no thank you. This was the worse thing to not have a restaurant around. Depressing if you ask me. The view is what got me through the days just hearing the sound of the waves made it okay to live through but no one should go through this. The owner of this place seems to have forgotten about it's customers and about the hotel completely. He is not interested in customer satisfaction whatsoever otherwise he would perform some upgrades to this place. I feel bad for the workers that have to put up with customer complaints all the time and work with this dumpy place. How can you perform great customer satisfaction with no amenities! Pool looked like it hadn't been clean in days. Water was foggy. Did not use the pool or jacuzzi. I took a walk down to the bottom of the hotel and there were areas that were completely deserted, full of leaves, dirt and bugs. I will not recommend this place and will never stay here again. I hope those employees find somewhere better to work. They deserve better.

| N/A Singles

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 2 /5
  • Hotel staff: 4 /5
  • Comfort: 2 /5
  • Location: 2 /5
  • Value: 2 /5

Very bad experience

Would not recommend Thu, Jan 2, 2014
We could not sleep the first night as the place was not clean. There was not hot water. There was no TV nor cable. There was no internet access nor phone service to reach you guys. We checked out the next day 12/12/13 at around 11AM highly dissapointed. This was a highly negative experience.

| Puerto Vallarta Couples

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 2 /5
  • Value: 1 /5

Top hotels

Nearby points of interest

Bahia de Banderas 11.6 mi

Hotel Policies

  • Check-in: 3:00 PM
  • Check-out: 12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.