Crowne Plaza MEXICO CITY NORTH-TLALNEPANTLA

toilets apparent;y use recycled water for flush and the smell in the room was not pleasant at all. Breakfast buffet was good and fast service

We made our reservations through [...]and they were confirmed. When we got to the hotel we were told we would be moved to another hotel because they were full. We insisted that we did not want the other other hotel because for one, it was a lower rated one, and two, the distance was a huge inconvenience for us. We spend more than 2 hours trying to solve this problem, we called [...]and the rep talk to the hotel staff but after hanging up the phone they again told us they did not have any rooms. The [...]rep called again and later on they told us they will move us only 1 night to a hotel 2 blocks away and again a lower rated hotel. We kept saying our reservations were confirmed at this hotel but the managers did nothing and left the front clerk by himself to handle this issue when he did not have any authority nor responsibility to solve this mistake of theirs. They came up with excuses like they had a group from Brazil that was having problems with their visas to go back and they had stayed 1 month with them, or that there were some companies workshops, etc, etc.At the end they told us that the [...]rep told them to offer us "something extra". Due to time constrains and after hours of standing at the front desk; we had no choice but to go to the other hotel which by the way was not comfortable at all, and they "upgraded" our room and gave us 2 free breakfasts the following days when we came back.We were not interested in the upgrade at all nor the meals because we already had a schedule set up! We only needed our standard room for the days we booked it!

For three years here, we had great response, food and service for our large family reunions. The waiters and bartenders are always attentive, and accomodating. All our families look forward to having our reunion here. There exercise room is small, but nice and enjoyable, and made use of outside track. All our morning breakfast room service were plenty and delicious. We look forward to going back each year. Location is away from busy area, and practical to travel. There are some nice eat in areas. They did a wonderful job in banquet hall while we were there and rolled out the red carpet. Staff are very couteous and treat us with first class hospitality.