Hotel details


 to  1/18/2010 - 1/20/2010

 

Secrets Silversands Riviera Cancun - Adults Only All Inclusive

Bahia de Petempich SM12 MZ 31, Riviera Maya, 77580

of Austin-Bergstrom Int'l

5 stars out of 5

Check in:
Check out:

Guests:
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Rooms:

 
 


Room Availability

There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.

Terms and conditions

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

Beachfront, chic and contemporary design and ambience, unique concept in Riviera Maya, adults only, all-suite, Unlimited-Luxury resort located 15 minutes from Cancun International airport, 20 minutes south of Cancun hotel zone and 30 minutes north from Playa del Carmen.

The Hotel is surrounded by warm crystal waters, tranquile and shallow beach protected by coral reef barrier, perfect for snorkeling, 1247 ft/380mt of linear beach, unlimited resort features over 43,000 sq ft pool areas including an elegant infinity pool with breathtaking views stretching to the horizon and expansive manicured gardens.

Secrets Silversands Riviera Cancun has spacious suites, smallest is 688 sq.ft in size, all ground floor suites with swim-out accessseven restaurants a la carte and a sumptuous buffet, eight bars ranging from elegant to swim-up. World class expansive spa and spa garden, total 12,000 sq. Ft area, complete with a calming relaxation area offering outdoor and indoor treatments, a fitness center and two jacuzzis ensure that guests are pampered and indulged.

There is enough entertainment, sightseeing, sports and recreational opportunities to fill every waking hour. The hotel also provides Ballroom, Banquet facilities, bar, beauty salon/hairdresser, billiards, currency exchange, doctor, dry cleaning, gift shop, laundry service, lift/elevator, lobby, night club, reception, safe deposit box, table tennis, tour desk, archery, water trampoline, currency exchange, fully equipped business center, shopping on site, laundry services, travel agency, car rental.

One of the exclusive members of Preferred Hotel Group.

COMPLIMENTARY WEDDING PACKAGE
** When booking a Preferred Club Junior Suite Pool View category or higher for a minimum of 7 nights stay or if 5 rooms are reserved for a minimum of 3 nights at any room category. This package also applies for renewal of vows ceremony. Package includes:
* Service of justice of peace or minister
* Wedding Organization and personalization of our Wedding coordinator
* Preferential location of the room in the category reserved
* Preparation and ironing of the wedding dress and grooms tuxedo/suit
* Complimentary room for the groom the night before the wedding (based on availability)
* Bride's Bouquet
* Boutonniere for the groom
* Wedding cake and sparkling wine for 10 guests
* Special turn down service at night
* 15% discount on all Spa treatments (product purchases not included)
* Honeymoon Package
* Wedgwood Love Knots Champagne Toasting Flutes from the Vera Wang Love Knots Collection.
* Late check-out for Bride and Groom (based on availability)
* Use of the wedding gazebo or beach front casita
* Complimentary anniversary nights (2 free nights when staying a minimum of 5 nights over first anniversary date or 1 night free when staying a minimum of 4 nights over first anniversary date)*Other restrictions may apply.

HONEYMOONS & ANNIVERSARIES
Welcome letter, Fresh fruit, 1 Bottle of Sparkling wine, Slippers and bathrobes, Fresh flowers in the room on the arrival day, Rose Petals in the room on day of arrival, Special turn down service, Champagne breakfast in bed (Reservations must be made in advance with guest service), 15% discount on all treatments at the SPA. Please request your honeymoon or anniversary package at check in time, you will be required to present a copy of your wedding invitation or marriage certificate.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.3 out of 5

(175 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Bahia de Petempich SM12 MZ 31, Riviera Maya, Mexico  77580  

 
 

Area served

Puerto Morelos/Cancun/ Playa del Carmen/ Riviera Maya /

Area airports

Cancun International Airport.

Description

Secrets Silversands is located on the cost of the Yucatan Peninsula and lies a mere 15 miles south of cancun and about twenty minutes from the Cancun International Airport, 20 minutes south of Cancun hotel zone and 30 minutes north from Playa del Carmen. This all suite heaven is surrounded by vibrant coral reefs, soft white sand and adventurous attractions.

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Health Club
  • Fitness room
  • High Speed Internet
  • Internet Access
  • Handicapped rooms/facilities
  • Concierge
  • Spa services
  • Business center
  • Room service
  • Conference Facilities
  • Free Breakfast
  • Pool
  • Restaurant

Dining

Restaurants- World Cafe

Dedicated to international cuisine with a variety of specialty items and classics, open for buffet and a la carte breakfast and lunch, capacity-312, dress code:casual.

Seaside Grill

Located in the main pool area with a stunning ocean view, serving a la carte American food and grilled specialties. Outdoor seating available capacity:162.Dress code: casual.

Oceana

Situated in the main pool area with a beautiful ocean view, serving a la carte seafood specialities in a quiet romantic and seaside seating, outdoor seating available capacity:146, dress code:casual.

Portofino

Enjoy delectable italian a la carte cuisine in a fresh and modern ambiance, open for dinner only, capacity:138, dress code: casual elegance.

Bordeaux

A la carte fine french cuisine, wine cellar available, private area for special dinners, open for dinner only, capacity:126,dress code: casual elegance.

Ratatouille

A la carte mediterranean cuisine, open for dinner only, capacity:174, dress code: casual elegance.

Bars/lounges: Rendezvous

Lobby bar, chic and trendy furniture for lounging with a cocktail, capacity:100

Manatees

Swim up pool bar surrounded by water- a perfect place to cool off and sip a cocktail.

Sugar Reef

Pool bar located next to the main pool area offering fresh cocktails and drinks in a relaxed ambiance.

Barracuda

Located on the beach area. Spectacular and modern palapa, with sexy furniture and ambiance.

El Patio

Savor Mexican a la carte cuisine in an artistic authentic ambience, open for dinner only, capacity:150, dress code: casual elegance.

Himitsu

Specializing in a fusion of Pan-Asian and oriental a la carte specialities, open for dinner only, featuring teppankaky tables, a unique sushi belt among others, capacity:160,dress code: casual elegance.

Meeting facilities

Secrets Silversands has over 5,000 sq ft.of dedicated meeting and function space with the capacity up to 320 people in a banquet setting, additionally offers 2 conference rooms and a private boardroom, storage and Foyer.

Please enter check-in and check-out dates to the right to select a room

Junior Suite Pool View 688 Sq.Ft

The room offers a King size bed with beautiful Pool view. It consist of suspended king or two queen beds, closet, desk, sofa, full bathroom with jacuzzi for two, separate shower, water closet and double vanities and private furnished terrace or balcony. Superior amenities include bathrobes & slippers, TV with MP3 player docking station, A/C with in- room climate control, ceiling fan, CD/ DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks,Non smoking rooms, laundry service, valet service, voicemail, radio, bottled water and secrets box for private room service delivery.

Sterling - Junior Suite - Pool View 753 Sq.Ft

The room offers a king bed or queen beds with beautiful Spa/Pool view. It consist of suspended king or two queen beds, closet, desk, sofa, full bathroom with jacuzzi for two, separate shower, water closet and double vanities and private furnished terrace or balcony. Superior amenities include bathrobes & slippers, TV with MP3 player docking station, A/C with in- room climate control, ceiling fan, CD/ DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks, non smoking rooms, laundry service, valet service, voicemail, radio, bottled water and secrets box for private room service delivery.

Junior Suite Ocean View 668 Sq.Ft

The room offers a king bed with ocean view.It consist of suspended king bed closet, desk, sofa, full bathroom with jacuzzi for two, separate shower, water closet and double vanities and private furnished terrace or balcony. Superior amenities include bathrobes & slippers, TV with MP3 player docking station, A/C with in- room climate control, ceiling fan, CD/ DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks,Non smoking rooms, laundry service, valet service, voicemail, radio, bottled water and secrets box for private room service delivery.

Junior Suite Swim Up 688 Sq.Ft

The room offers a king bed with garden or pool view. It consist of suspended king bed closet, desk, sofa, full bathroom with jacuzzi for two, separate shower, water closet and double vanities and private furnished terrace or balcony. Superior amenities include bathrobes & slippers, TV with MP3 player docking station, A/C with in- room climate control, ceiling fan, CD/ DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks,Non smoking rooms, laundry service, valet service, voicemail, radio, bottled water and secrets box for private room service delivery.

Sterling Preferred Junior Suite Ocean View 753 Sq.Ft

The room offers a King bed or 2 queen beds.It consist of suspended king or two queen beds, closet, desk, sofa, full bathroom with jacuzzi for two, separate shower, water closet and double vanities and private furnished terrace or balcony.Superior amenities include bathrobes & slippers, TV with MP3 player docking station, A/C with in- room climate control, ceiling fan, CD/ DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks,Non smoking rooms, laundry service, valet service, voicemail, radio, bottled water and secrets box for private room service delivery.

Sterling Preferred SwimUp Junior Suite 753 Sq.Ft

The room offers a King bed.It consist of suspended king or two queen beds, closet, desk, sofa, full bathroom with jacuzzi for two, separate shower, water closet and double vanities and private furnished terrace or balcony. Superior amenities include bathrobes & slippers, TV with MP3 player docking station, A/C with in- room climate control, ceiling fan, CD/ DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks,Non smoking rooms, laundry service, valet service, voicemail, radio, bottled water and secrets box for private room service delivery.

Honeymoon Suite - 1097 Sq.Ft

The room offers a King bed, closet, desk, sofa, full bathroom with jacuzzi for two, seprate shower, water closet and double vanities. Superior amenities including bathrobes & slippers, 32" satellite-TV with MP3 player docking station, AC with in-room climate control, ceiling fan, CD/ DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks,Non smoking rooms, laundry service, valet service, voicemail, radio, bottled water and secrets box for private room service delivery.

Junior Suite Garden View 688 Sq.Ft

The room offers 2 Queen beds.It consist of suspended king or two queen beds, closet, desk, sofa, full bathroom with jacuzzi for two, separate shower, water closet and double vanities and private furnished terrace or balcony.Superior amenities include bathrobes & slippers, TV with MP3 player docking station, A/C with in- room climate control, ceiling fan, CD/ DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks,Non smoking rooms, laundry service, valet service, voicemail, radio, bottled water and secrets box for private room service delivery.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.3 out of 5

(175 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

4 out of 5

Secrets Silversands Riviera Cancun

J Dec 10, 2009

Would recommend to a friend!

very clean and comfortable, staff friendly and helpful. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
3
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Single


Expand full review

Score

5 out of 5

Quick tip

Relaxing and beautiful...

Adam and Heather Dec 9, 2009

Would recommend to a friend!

My husband and I stayed at SSS for one week and it was wonderful. The staff was very nice and helpful. The resort was very ... modern, which we both love. The drinks were amazing and plentiful. The food was good. This was a great place to go and relax. The only downfall at this resort is the beach which is a bit rocky, however that did not bother us as they have several pools to swim in. We would definately go back to SSS.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Recreation/Attractions tip

We took a daytrip to Tulum and Tankah which was amazing...you see some Mayan Ruins, drive jeeps and zip-line. We originally just wanted to relax but figured that we would go explore somewhere else for a day and it was so worth it. I would suggest looking into the nearby tours that are offered at the hotel and by the avis desk. Well worth it...


Expand full review

Score

4 out of 5

Quick tip

Great getaway

Jess Dec 7, 2009

Would recommend to a friend!

We did a lot of laying by the pool enjoying cocktails. Food was good, drinks were good, music was good, rooms were nice and ... clean. I really enjoyed the resort. One complaint I have is that the coupons for $200 that we received for staying 3 nights or longer were not useful. There were A LOT of restrictions on them so we didn't end up using them. I wish we had a choice what to use them on.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

If you have a big group, call ahead so you can all sit together.


Expand full review


See all 175 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Recreation/Attractions tip

We took a daytrip to Tulum and Tankah which was amazing...you see some Mayan Ruins, drive jeeps and zip-line. We originally just wanted to relax but figured that we would go explore somewhere else for a day and it was so worth it. I would suggest looking into the nearby tours that are offered at the hotel and by the avis desk. Well worth it...

--Adam and Heather, Milwaukee, WI Dec 9, 2009

Dining tip, In Hotel

If you have a big group, call ahead so you can all sit together.

--Jess, Des Moines Iowa Dec 7, 2009

Nightlife tip

they tok us to Coco Bongo in playa del carmen. not as good as the one in cancun.

--Tony, Valparaiso, IN Dec 6, 2009

See all quick tips

Reviews from our customers

Overall score

4.3 out of 5

(175 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

4 out of 5

Secrets Silversands Riviera Cancun

J Dec 10, 2009

Would recommend to a friend!

very clean and comfortable, staff friendly and helpful. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
3
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Single


Expand full review

Score

5 out of 5

Quick tip

Relaxing and beautiful...

Adam and Heather Dec 9, 2009

Would recommend to a friend!

My husband and I stayed at SSS for one week and it was wonderful. The staff was very nice and helpful. The resort was very ... modern, which we both love. The drinks were amazing and plentiful. The food was good. This was a great place to go and relax. The only downfall at this resort is the beach which is a bit rocky, however that did not bother us as they have several pools to swim in. We would definately go back to SSS.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Recreation/Attractions tip

We took a daytrip to Tulum and Tankah which was amazing...you see some Mayan Ruins, drive jeeps and zip-line. We originally just wanted to relax but figured that we would go explore somewhere else for a day and it was so worth it. I would suggest looking into the nearby tours that are offered at the hotel and by the avis desk. Well worth it...


Expand full review

Score

4 out of 5

Quick tip

Great getaway

Jess Dec 7, 2009

Would recommend to a friend!

We did a lot of laying by the pool enjoying cocktails. Food was good, drinks were good, music was good, rooms were nice and ... clean. I really enjoyed the resort. One complaint I have is that the coupons for $200 that we received for staying 3 nights or longer were not useful. There were A LOT of restrictions on them so we didn't end up using them. I wish we had a choice what to use them on.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

If you have a big group, call ahead so you can all sit together.


Expand full review

Score

4 out of 5

Quick tip

so so

Tony Dec 6, 2009

Would recommend to a friend!

The overall experiece was nice, the only downfall to the hotel was the maid service that cleaned the rooms. We were there for ... 7 nights and had to call 3 of the days to get new towel and get the room cleaned. When they did clean the room it was good. Giving them the benefit of the matter, the hotels in mexico were only booked at 53% so there might have been lay-offs and maybe were under staffed. The rest of the hotel was great though.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
3
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Nightlife tip

they tok us to Coco Bongo in playa del carmen. not as good as the one in cancun.


Expand full review

Score

5 out of 5

Another Fun Time Had

ben Dec 3, 2009

Would recommend to a friend!

The grounds with multiple pools and the layout is top notch as well as the rooms. The food is excellent. And the nights shows ... were very good.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Quick tip

Relaxing

Honeymooners Dec 2, 2009

Would recommend to a friend!

This resort is absolutely gorgeous. I believe it's a 4 star resort. The concierge desk needs some serious customer service ... training, but other than that it was a great trip. Check in is extremly simple and the staff is friendly. The pictures do it justice and the rooms are very spacious. The bed is confortable and the room nicely decorated. There is also a small pillow menu. The rooms come with dvd players and they have dvdsavailable at the desk. The food was good. The filet mignon was great at Bordeux and portifino. The buffet has some good option and offers a variety, breakfast is the best. There is NO lobster uless you pay $140p/p for a dinner. The habachi is great, never tried sushi. I tried every restaurant and if you don't like it order something different, the staff in there really aim to please. You can tip as you see fit for those who go the extra mile. Bar service is great at the main bar ( [...], [...]) just a few names of wonderful staff members. The entertainment staff is greatbecause there is NOTHING to do at the hotel. [...], [...] and [...] are wonderful. Play the games its how you winn stuff. The spa is wonderful. We tried the couples hot stone message and it was just lovely. They have a very nice hydrotherapy circuit. ummmm The concierge desk needs some serious training in customer service they're just plain rude and they won't help with anything. All in all great honeymoon resort and couples vacation, it beautiful but extremely expensive but well worth the money. I believe the food has room to improve and the ammenities as far as activities too but overall its was a great trip. ****

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
2
Dining options:
5

Traveler type: Couples

Shopping tip

There is a free Cacun shopping trip on tuesday and friday the resort offers, it's well worth it!


Expand full review

Score

5 out of 5

Quick tip

Great Resort

napa610 Dec 1, 2009

Would recommend to a friend!

This was a great resort - great rooms, service and food. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Entertainment tip, Short Drive

Go to the Jungle Massage - what a great afternoon.


Expand full review

Score

5 out of 5

Quick tip

4.8/5.0 - Great Stay!

Still Newlyweds Nov 30, 2009

Would recommend to a friend!

Our stay here was fantastic. They were currently low on staff when we visited, but at the price we booked the trip, I would ... expect nothing less. It did not keep us from getting drinks or food at any point during our visit, just had to be slightly more patient or avoid the main bars (plenty of smaller ones with no lines). This was not a problem at all. I'm sure that will get better as tourism ramps back up as well. The staff was wonderfully gracious, helpful, and nice. The food was fantastic, the facilities are breathtaking. Seriously was just a wonderful resort for relaxation and time with wife/significant other. No kids allowed, so it is very peaceful. The only negative about this place was not an issue for my wife and I. The beach... The beach space was very limited and there just plain wasn't much of it. However, a short walk down away from the resort, you could have all the empty beach you wanted. There just isn't much in front of the hotel. Which with a pool as nice and as large as it is, who cares!?

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

Make sure to visit each of the resteraunts...Also, a small hint, the hibachi grill isn't all as great as you might think. Do the sit down dinner at the Japanese place, you'll have more options and I felt better food.


Expand full review

Score

4 out of 5

Relaxation at its best!

Vordal Nov 30, 2009

Would recommend to a friend!

The resort was a very relaxing place to spend a few days. With seven dining choices, there was not a need to venture out of ... the resort. Food was above average, service was a bit slow, but fit the pace of life at the Hotel. Entertainment, was so-so, but there was nightly music, and a few shows over the five nights we spent there. The staff was very friendly, and constantly patrolled the pool and beach to see if we needed anything to drink. This is the kind of place to go, if all you want, is some rest and relaxation.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Great Honeymoon Spot!!!! Loved it!

Honeymooners that GOT AWAY! Nov 15, 2009

Would recommend to a friend!

It was very clean. The staff was great. The overall atmosphere was great. The only thing we could complain about was the ... music selection it was like techno music or something like that and they played it until 1 am every night. It wasn't very loud but I would have liked to open the balcony doors and listen to the ocean but all you could hear was the music in the background. I would highly recomend this resort to someone. We will be back for our 1 year anniversary!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Recreation/Attractions tip, Short Drive

We went to Tulum and the Myan village. It was a beautiful site and well worth the money!


Expand full review

Score

4 out of 5

Mexico getaway for adults

Occasional Traveler Nov 13, 2009

Hotel is about 14 miles from the airport (about 20 min). It's literally surrounded by a swampy jungle. The hotel is lovely, ... the rooms are modern and luxurious. The restaurants (there are many of them) are all wonderful! The staff (especially the waitors/hostesses) is so friendly and really care about your experience. There are activities throughout the day and night, though the night entertainment is slightly lame. There are several pools which is great if you want a quieter poolside experience for reading, etc. Rooms are nice but could be cleaner, mainly because of the bugs. With the nearby jungle and the open air hallways, there are a lot of bugs around and they often got into the room.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
5
Maintenance:
3
Location:
5
Room cleanliness:
3
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

FUN FUN FUN

DAMMA Nov 6, 2009

Would recommend to a friend!

OUR ONLY GLITCH WAS THAT THE STAFF SEEMED UNPREPARED FOR OUR GROUPS ARRIVAL EVEN THOUGH OUR TRIP WAS BOOKED MONTHS IN ... ADVANCE;:WE WERE UNABLE TO BE PLACED IN CLOSE PROXIMITY WITH EACH OTHER,. (THERE WERE 16 OF US ALL SPREAD OUT IN DIFFERENT AREAS). OTHER THAN THAT IT WAS A WONDERFUL VACTAION WITH GREAT SERVICE, MORE THAN ENOUGH TO DO EVEN IF YOU NEVER LEFT THE RESORT GROUNDS, LOTS OF RESTAURANTS TO CHOOSE FROM. ALL GOOD AND ALL WITH WONDERFUL SERVICE. THE STAFF WAS GREAT AND ALL SEEMED TO TRULY ENJOY THEIR WORK.ID LOVE THE OPPORTUNITY TO RETURN

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
3
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends


Expand full review

Score

5 out of 5

Quick tip

SWEET RESORT FOR ROMANCE

ITALY 777 Nov 5, 2009

Would recommend to a friend!

IF YOU WANT TO RELAX AND ENJOY A ROMANTIC VACATION YOUR IN GOOD HANDS. SERVICE IS EXCEPTIONAL. ROOMS ARE SWEET, ALL LARGE ... ROOMS AND BATHS. STAFF IS VERY NICE AND PLACE IS SPOTLESS.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Nightlife tip, Short Drive

NIGHTLIFE IS ABOUT A 30 MINUTE RIDE IF YOU LIKE TO GO OUT, STAY IN CANCUN. IF YOU WANT TO RELAX AND ENJOY A ROMANTIC VACATION YOUR IN GOOD HANDS. RESORT HAS EVENING MUSIC, OUTDOOR BANDS AND NIGHTLY SHOWS TO KEEP YOU GOING TIL ABOUT 1AM. THAT IS ENOUGH. ANY MORE THAN THAT IF YOU WANT IT THEN STAY IN CANCUN.


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Score

4 out of 5

Quick tip

get away

bill Nov 4, 2009

Would recommend to a friend!

Nice hotel and friendly staff. The beach was not very nice, and the whole area, especially the beach was buggy. This hotel ... seemed to be a long travel to anywhere you wanted to go. Shopping, excursion, etc. The excursions seemed expensive. Taxi rates should be made available to compare taxi with tour travel. This hotel needs more night life for the 30-50 age group. Dancing, music, etc. instead of going to Cancun or Playa de Carmen. Overall, a very nice place and great staff.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
4
Maintenance:
5
Location:
3
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples

Recreation/Attractions tip, Short Drive

plan ahead. you may be better off getting a taxi, and saving time, rather than going with a group. To night clubs, go as a group.


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Score

4 out of 5

Quick tip

Outstanding resort and excellent service

Christine Nov 4, 2009

Would recommend to a friend!

Secret's Silversands stood up to it's rating. It was the nicest resort I have ever stayed. The resort was very clean, and the ... grounds and the hotel rooms were beautiful. Lots of restaurant choices to choose from each evening. The food was top notch and the wait staff never stopped. We were constantly told " It is my pleasure". The activities staff were all very friendly. They never pushed to have you do something if you didn't want to. The only drawback was that there is not much shade near the pool areas. And the beach was beautiful to look at, but there was too much seaweed and rocks to go in the water. That did not matter much to us, we just hung out by the pool every day.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Money savers tip, Short Drive

Go to the Jungle Spa. We went with another couple we met at the resort so we split the cab fare. The best massage you will ever get at a fraction of the cost the resort charges for a massage. It is a non-profit, and it is set up to help the local women. I found the website while looking up things to do in that area. While we were waiting for our appt., every person coming out of the Jungle Spa raved that it was the best massage they have ever had.


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Score

5 out of 5

PERFECT!!! Everything was amazing!

Drea Nov 2, 2009

Would recommend to a friend!

Everything was A+++. Food was great! Pictures dont do it justice. There are 8 pools but u dont see that from the pictures. ... The only complaint we had was that the towels were hard cause of air drying

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Perfect, everything was perfect!

CRSF&INA Oct 30, 2009

Would recommend to a friend!

It's was perfect for our honeymoon... we really engoy the food at restaurants and the 24hrs room service, for us it was ... perfect the pool, the staff is very frindly, we stay in Secrets Silver Sands for 10 days and every day was the best! if anytime we go back to riviera maya we want to stay there again.... thank you very much!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Absolutely Fantastic dream vacation

Brenda Oct 28, 2009

Would recommend to a friend!

We had a fantastic time. The food was great, the liquor was top notch, the service was ultimately great, the employees did ... what they could to make everyone happy. There were excursions and they had different events everyday. We will definitely return.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends


Expand full review

Score

5 out of 5

Great Resort for Honeymooners

Lace Oct 28, 2009

Would recommend to a friend!

My husband and I spent our honemoon here. It was everything we needed. We were able to relax and enjoy. The view of the ocean ... was beautiful. There are many pools, restuarants and bars on the resort for variety. It was all inclusive so we didn't have to worry about the hassel of money. Service was great. Staff was very nice. Every one of them said hello and always smiled at you. They have a great entertainment staff to keep you busy if you want. I would def go back.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Quick tip

SSS

Lisa Oct 26, 2009

Would recommend to a friend!

Loved our stay at SSS ,our first room had a bad odor inside and out , an odor of sewerage .The sewer plant turned to be ... located right outside our room . No problem getting a new room . While sprinkler system went off on the property in the mornings you could smell the same odor . Pools where great but pool service lacked due to understaffing both around the pool and at the swim-up bar . Only one bartender at swim-up bar . Only two choices of beer one dark and one lager and very little top shelf liquor . Good things- entertainment staff and entertainment was excellent . Pools were great . Restaraunts were great service and food above average. Rooms were always cleaned and are huge .

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Couples

Entertainment tip, In Hotel

Don't miss band on Tuesday's and Thursday's


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Recreation/Attractions tip

We took a daytrip to Tulum and Tankah which was amazing...you see some Mayan Ruins, drive jeeps and zip-line. We originally just wanted to relax but figured that we would go explore somewhere else for a day and it was so worth it. I would suggest looking into the nearby tours that are offered at the hotel and by the avis desk. Well worth it...

--Adam and Heather, Milwaukee, WI Dec 9, 2009

Dining tip, In Hotel

If you have a big group, call ahead so you can all sit together.

--Jess, Des Moines Iowa Dec 7, 2009

Nightlife tip

they tok us to Coco Bongo in playa del carmen. not as good as the one in cancun.

--Tony, Valparaiso, IN Dec 6, 2009

Shopping tip

There is a free Cacun shopping trip on tuesday and friday the resort offers, it's well worth it!

--Honeymooners, Jersey Dec 2, 2009

Entertainment tip, Short Drive

Go to the Jungle Massage - what a great afternoon.

--napa610, Decatur IL Dec 1, 2009

Dining tip, In Hotel

Make sure to visit each of the resteraunts...Also, a small hint, the hibachi grill isn't all as great as you might think. Do the sit down dinner at the Japanese place, you'll have more options and I felt better food.

--Still Newlyweds, Louisville, KY Nov 30, 2009

Recreation/Attractions tip, Short Drive

We went to Tulum and the Myan village. It was a beautiful site and well worth the money!

--Honeymooners that GOT AWAY!, Rhodelia, KY Nov 15, 2009

Nightlife tip, Short Drive

NIGHTLIFE IS ABOUT A 30 MINUTE RIDE IF YOU LIKE TO GO OUT, STAY IN CANCUN. IF YOU WANT TO RELAX AND ENJOY A ROMANTIC VACATION YOUR IN GOOD HANDS. RESORT HAS EVENING MUSIC, OUTDOOR BANDS AND NIGHTLY SHOWS TO KEEP YOU GOING TIL ABOUT 1AM. THAT IS ENOUGH. ANY MORE THAN THAT IF YOU WANT IT THEN STAY IN CANCUN.

--ITALY 777, NEW YORK Nov 5, 2009

Recreation/Attractions tip, Short Drive

plan ahead. you may be better off getting a taxi, and saving time, rather than going with a group. To night clubs, go as a group.

--bill, carbondale, pa Nov 4, 2009

Money savers tip, Short Drive

Go to the Jungle Spa. We went with another couple we met at the resort so we split the cab fare. The best massage you will ever get at a fraction of the cost the resort charges for a massage. It is a non-profit, and it is set up to help the local women. I found the website while looking up things to do in that area. While we were waiting for our appt., every person coming out of the Jungle Spa raved that it was the best massage they have ever had.

--Christine, Boston, MA Nov 4, 2009

Entertainment tip, In Hotel

Don't miss band on Tuesday's and Thursday's

--Lisa, Maine Oct 26, 2009

Recreation/Attractions tip, Short Walk

The snorkeling was wonderful.

--Chass, Jackson, MS Oct 23, 2009

Shopping tip

Hotel has "shopping" tours (and that is how you need to inquire about it) to Cancun on Thursdays and Play del Carmen twice on Wednesdays--maybe other days as well. These tours are FREE! Also Lapis will pick you up for FREE to go to the Cancun location show room.

--Buzymom11, Lee's Summit, MO Oct 19, 2009

Nightlife tip, Short Drive

It's a short drive to experience nightlife in Cancun, but costs around $40 each way. If you're looking for crazy Cancun nightlife, this is not the resort for you... and that's one of the things we loved about it! There is still plenty going on and the booze is free flowing.

--KCH, Philadelphia, PA Oct 14, 2009

Dining tip, In Hotel

Have the chocolate soufle at the Mexican resturant. WOW!

--Retired Old Farts, Ohio Oct 11, 2009

Shopping tip, Short Drive

20 minute drive to playa del carma for 5th street. great deals.

--sad to be back, southern nj Oct 11, 2009

Recreation/Attractions tip, Short Drive

Our group did the Jeep tour, which included the Tulum village, a little shopping, Jeep ride, swimming in a natural water hole, "authentic" Mexican dinner in a private village, ziplining :), and a few mosquitos. This tour was hot, but a lot of fun too!!!!

--Relaxing Couple, Kentucky Oct 11, 2009

Recreation/Attractions tip, Short Drive

Go to playa Mamitas in playa del Carmen; it's an excellent beach to relax. Also, rent a car for the whole week (about $200); it's woth it because you don't depend on anybody and driving is very safe from Cancun to Tulum, or Chichen Itza.

--Yinett & Mayito, Miami, FL Oct 5, 2009

Money savers tip

take LOTS of cash (either USD or pesos). Credit cards are difficult to use...and ATMs charge MEGA fees. Definitely need pesos to use outside of hotel. You will get ripped off with the conversion rate if you use USD in local areas.

--CHOMP!, dallas, tx Oct 3, 2009

Dining tip, In Hotel

Seaside Grill is the best for Steaks

--Moose, Youngstown, NY Oct 1, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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