Hotel details


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Secrets Capri Riviera Cancun - Adults Only All Inclusive

User score 4.5 out of 5 See all reviews
Carretera Federal 387 Chetumal-Cancun Km 299,Riviera Maya, Mexico 77710
special offer

$200 USD Resort Credit

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Book this hotel
from 274 USD
/ night*
Price Assurance

Terms and conditions

*rate found for check-in Jan 23, check-out Jan 25

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

Designed to reflect the charm of a Mexican hacienda with a splash of Mediterranean flavor, this concierge-style resort offers a host of amenities and services for the most discerning traveler. Secrets Capri boasts 290 finely appointed non-smoking luxury suites and guest rooms offering superior amenities that include four-poster canopy king or double beds, private and furnished patio or balcony, full Italian marble bathrooms with a jetted whirlpool Jacuzzi, 24-hour room service and a daily refreshed mini-bar. Guests will receive extra attention from their own private concierges, performing in-room check in, to a pool concierge, attending to guests every desire.
Secrets Capri Riviera Cancun, a proud member of Preferred Hotels & Resorts Worldwide, has received special recognition from the esteemed readers of Conde Nast Traveler Magazine as the #2 resort in Mexico and AAA as a Four Diamond Award resort. Situated 5 minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury®, adults-only oasis truly embraces beauty and splendor.
Splash in the dual-temperature pool; scuba, snorkel or sail on one of the world's most pristine seas. When staying at Secrets Capri, guests receive complimentary green fees at El Camaleon Golf Club, Mayakoba
The Secrets Capri Preferred Club, Unlimited-Luxury vacation includes breakfast, lunch and dinner provided by 6 distinctly different gourmet restaurants, 5 are full service a la carte and one is buffet style. Explore the exotic flavors of the Mediterranean at Portofino or enjoy fresh seafood in a romantic seaside setting at Oceana. Himitsu specializes in a fusion of Pan-Asian and Hibachi delicacies, La Riviera features a variety of international specialty items & classics and Seaside Grill provides an amazing ocean front view to go along with a delectable steak dinner.
New Secrets Spa by Pevonia
For those guests seeking a sanctuary for the senses, stretches over 13,835 sq. ft. the Spa by Pevonia offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Jacuzzi baths and treatment rooms, a relaxation lounge, sauna, steam room and private showers are available, as well as pedicures, manicures, facials and a full-service beauty salon.

Unlimited Spa PackageWe are celebrating the opening of our brand new spa, Secrets Spa by Pevonia, by offering guests a special introductory Unlimited Spa Package. Spa-goers traveling to Secrets Capri through December 23, 2009 can take advantage of Daily Spa Experience during their stay from massages to hydrotherapy.
Our unique Daily Spa Experience includes:
Spa Day Pass including lounge areas, Hydrothermal circuit , Spa body treatments (25 min.), up to 4 treatments per day per person (health restrictions apply), treatments cannot be redeemed consecutively, Non refundable-accumulative or transferable, does not include beauty salon services, all services must be taken at the Spa.
Reservations for Daily Spa Experience:
Clients must contact the Spa Concierge upon arrival to make their Daily Spa Experience package reservations, Not combinable with any other promotions, packages or resort credits. Clients can book and buy additional services not included, all services must be listed at the Unlimited Spa Package Menu at the resort. . Cancellations made within 4 hours (spa hrs) of scheduled appointment time will be charged at 50% or made within 2 hours (spa hrs) of scheduled appointment time will be charged at 100%. No shows will be charged.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Jan 23, check-out Jan 25

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.5 out of 5

(228 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Carretera Federal 387 Chetumal-Cancun Km 299, Riviera Maya, Mexico  77710  

 
 

Area served

Ideally located between Cancun and Playa del Carmen and just a short 35-minute drive south of Cancun Intl. Airport.

Area airports

CUN - Cancun International - 22 MILES

Description

Secrets Capri Riviera Cancun is situated along a stretch of magnificent white sandy beach in the Riviera Maya. Local points of interest include the world's second largest barrier reef, nearby underground rivers, caves and jungles for the adventure seekers, eco-adventure attractions at Xel-Ha, Tulum, Coba, Chichen-Itza, Kohunlich, Xcaret Eco-Archeological Park and Cozumel.

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Health Club
  • Fitness room
  • High Speed Internet
  • Internet Access
  • Handicapped rooms/facilities
  • Concierge
  • Spa services
  • Business center
  • Room service
  • Conference Facilities
  • Free Breakfast
  • Pool
  • Restaurant

Dining

Desires Music Lounge

Dance the night away and sip premium cocktails.

Rendezvous

Located in the lobby, this lounge is the perfect place to meet friends.

Seaside Grill

Located on the beach, offering continental and Mexican snacks during the day and an a la carte steak house in the evening.

Oceana

A la carte, fresh gourmet seafood presented in a quiet and romantic seaside setting.

La Riviera

Continental cuisine with a variety of specialty items and classics.
Approximate seating capacity- 200. Casual attire. Open daily for breakfast, lunch and dinner.
Breakfast open daily from 7:00 a.m. to 11:00 a.m.(casual attire)
Lunch open daily from 12:30 p.m. to 3:00 p.m. (casual attire)
Dinner open from 6:00 p.m. to 11 p.m. (casual - no shorts)

Portofino

Explore the flavors of the Mediterranean and Italian a la carte cuisine.

Manatees Bar

Guests can relax in the sun or shade at the pool and swim-up bar while enjoying cool cocktails, natural fruit juice and soft drinks.

Cactus Club Taco & Ceviche

Located beachside, the Cactus Club Taco & Ceviche Bar offers up various types of Ceviche and famous shrimp and fish tacos. Cactus Club is open during the day with a beach/pool dress code.

The Lounge

Relax and spend an intimate evening in this ultra-luxurious setting.

Sugar Reef

Located on the beach, our beach bar offers tropical drinks with waiter service.

Himitsu

Savor the a la carte, Pan-Asian and Oriental delicacies at Himitsu.
Casual Elegant attire -no shorts.
Approximate seating capacity is 110.

Meeting facilities

The 6,714 square feet of full service and multiple use meeting space is complete with a ballroom, three executive meeting rooms, terrace and break-out areas, as well as a full service business center.

Please enter check-in and check-out dates to the right to select a room

Unlimited SPA Package

Garden or Ocean View, subject to availability at check in. Daily Spa Treatments maximum of 25 minutes per treatment, applies for body treatments, no facials, manicure or pedicure, previous reservation is required with Spa Concierge upon arrival and subject to availability, Health restrictions apply.

Junior Suite Ocean View with Private Balcony, 603 Sq.Ft

Spacious Jr suites of 603 Sq ft in size and offer superior amenities including four-poster king-size bed, full view of the Caribbean Sea, sitting area, private and furnished patio or balcony, full marble bathrooms with a jetted whirlpool bathtub, a separate shower, water closet and double vanities, equipped with phone and sound speaker, bathrobes and slippers, 27" satellite television, air-conditioning with in-room climate control, sound system with in-house music channels, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, coffee/tea maker, a mini-bar refreshed with beer, soft drinks, juices and bottled water.

Junior Suite Garden View with Private Balcony, 570 Sq.Ft

Spacious Jr suites of 570 Sq ft in size offering superior amenities that include a four-poster king-size or two double beds, magnificent scenery in the Yucatan Peninsula, sitting area, private and furnished patio or balcony, full marble bathrooms with a jetted whirlpool bathtub, a separate shower, water closet and double vanities, equipped with phone and sound speaker, bathrobes and slippers, 27" satellite television, air-conditioning with in-room climate control, sound system with in-house music channels, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, coffee/tea maker, a mini-bar refreshed with beer, soft drinks, juices and bottled water.

Junior Suite Ocean View with Private Balcony, 603 Sq.Ft

Spacious Jr suites of 679 Sq ft in size and offer superior amenities including a four-poster king-size bed, full view of the Caribbean Sea, sitting area, private and furnished terrace or balcony, full marble bathrooms with a jetted whirlpool bathtub, a separate shower, water closet and double vanities, equipped with phone and sound speaker, bathrobes and slippers, 27" satellite television, air-conditioning with in-room climate control, sound system with in-house music channels, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, coffee/tea maker, a mini-bar refreshed with beer, soft drinks, juices and bottled water.

One Bedroom Honeymoon Suite Oceanfront with Terrace

One Bedroom Honeymoon Suite Oceanfront with Terrace

Deluxe Ocean View with Private Balcony, 506 Sq.Ft

All Deluxe ocean view rooms are 506 sq ft in size and offer superior amenities including four poster king-size bed, magnificent view of the Caribbean Sea, private and furnished patio or balcony, full marble bathrooms with a jetted whirlpool bathtub, a separate shower, water closet and double vanities, equipped with phone and sound speaker, bathrobes and slippers, 27" satellite television, air-conditioning with in-room climate control, sound system with in-house music channels, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, coffee/tea maker, a mini-bar refreshed daily with beer, soft drinks, juices and bottled water.

Deluxe Garden View with Private Balcony, 474 Sq.Ft

All Deluxe rooms are 474 sq ft in size and offer superior amenities including four poster king-size or two double beds, magnificent scenery in the Yucatan Peninsula, private and furnished patio or balcony, full marble bathrooms with a jetted whirlpool bathtub, a separate shower, water closet and double vanities, equipped with phone and sound speaker, bathrobes and slippers, 27" satellite television, air-conditioning with in-room climate control, sound system with in-house music channels, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock, electronic in-room safe, coffee/tea maker, a mini-bar refreshed daily with beer, soft drinks, juices and bottled water.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Jan 23, check-out Jan 25

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.5 out of 5

(228 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Quick tip

Exceeded our expectations

Jasperboy Dec 26, 2009

Would recommend to a friend!

Service was outstanding. Food was terrific. Clean and beautiful. Did I mention the service... We enjoyed being served ... food and drinks at the beach and pool all day, heading back to our beautiful spotless room to get cleaned up before heading out for a wonderful dinner, show and again more drinks!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

Order Appetizer, Soup, Salad , Entree and one extra to share. Portions are small, but the food is so good you'll want to try EVERYTHING!


Expand full review

Score

4 out of 5

Quick tip

Secrets Capri - Wendy and Jean

Jean Dec 26, 2009

Would recommend to a friend!

We had a great time! When the weather was grey, it met ... "Spa time". The food was the best we had when compared to all the ... other inclusive resorts we visited. The rooms are spotless and each day we had surprising extras (champage, fruits, flowers, towel art, etc) This is our second visit there and we will be going back.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples

Dining tip, In Hotel

Italian restaurant portions are small...order an extra plate


Expand full review

Score

5 out of 5

Quick tip

Extraordinary - stupendous Getaway

dalmom97 Dec 22, 2009

Would recommend to a friend!

Wonderful relaxing, partying, dining with friends. First time I was at an all exclusive and it was most definitely worth it. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Friends

Time savers tip

No need to leave the resort or spend an extra dime at this all exclusive.


Expand full review


See all 228 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Dining tip, In Hotel

Order Appetizer, Soup, Salad , Entree and one extra to share. Portions are small, but the food is so good you'll want to try EVERYTHING!

--Jasperboy, Wadsworth, OH Dec 26, 2009

Dining tip, In Hotel

Italian restaurant portions are small...order an extra plate

--Jean, Baton Rouge Dec 26, 2009

Time savers tip

No need to leave the resort or spend an extra dime at this all exclusive.

--dalmom97, st. louis, MO Dec 22, 2009

See all quick tips

Reviews from our customers

Overall score

4.5 out of 5

(228 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Quick tip

Exceeded our expectations

Jasperboy Dec 26, 2009

Would recommend to a friend!

Service was outstanding. Food was terrific. Clean and beautiful. Did I mention the service... We enjoyed being served ... food and drinks at the beach and pool all day, heading back to our beautiful spotless room to get cleaned up before heading out for a wonderful dinner, show and again more drinks!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

Order Appetizer, Soup, Salad , Entree and one extra to share. Portions are small, but the food is so good you'll want to try EVERYTHING!


Expand full review

Score

4 out of 5

Quick tip

Secrets Capri - Wendy and Jean

Jean Dec 26, 2009

Would recommend to a friend!

We had a great time! When the weather was grey, it met ... "Spa time". The food was the best we had when compared to all the ... other inclusive resorts we visited. The rooms are spotless and each day we had surprising extras (champage, fruits, flowers, towel art, etc) This is our second visit there and we will be going back.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples

Dining tip, In Hotel

Italian restaurant portions are small...order an extra plate


Expand full review

Score

5 out of 5

Quick tip

Extraordinary - stupendous Getaway

dalmom97 Dec 22, 2009

Would recommend to a friend!

Wonderful relaxing, partying, dining with friends. First time I was at an all exclusive and it was most definitely worth it. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Friends

Time savers tip

No need to leave the resort or spend an extra dime at this all exclusive.


Expand full review

Score

4 out of 5

Sunny Secrets Capri

Two Dollar George Dec 17, 2009

Would recommend to a friend!

Enjoyed the restaurants and hobie craft. Beach needed major attention with roots and rocks protruding out. Not sure what ... was beyond them in the water. Most of the staff were kind and friendly. A few were rude at times. The entertainment staff keeps the place going within their suggested limits. Evening entertainment is fine for the first time visitor to Mexico. However, it is the same old same old after many visits to that area. Food was quite good. However, Palace Resorts have a jump over Secrets Capri when it comes to hospitality and friendliness by everyone. Pool floor was terrible with people cutting their feet on the tiled bottom. Needs major work. Our garden view was terrible. Would not return since they would not budge on a room change. Also, ants and tiny insects in the bathroom sink area.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Fantasic Experience

G-Mo Dec 15, 2009

Would recommend to a friend!

From the moment we entered the resort, the staff were friendly and attentive. Our favorite experience was the Secrets Spa ... that included a hydrotherapy circut and couples massage in one of the most relaxing atmospheres imaginable.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

Dine early or late to avoid the possibility of a wait to be seated.


Expand full review

Score

5 out of 5

Quick tip

Excellent experience

Boris The Spider Dec 14, 2009

Would recommend to a friend!

We stayed there Dec. 6-13. Gorgeous resort - relatively small, quiet, very relaxing. Very friendly and helpful staff. Some ... remember your name and eating habits, like me who does not like to get coffee in the beginning of breakfast because it gets cold fast. The beach is great, but sometimes you can step on a piece of wood or a rock on the edge of the water. I found water shoes helpful in this situation. There is plenty of space at the beach, but next to pool the space is more crowded and too open to the sun. You can get the best spot if you come early. Pouring rain in morning of our departure brought a terrible sewer smell from the woods nearby (we had a room on the first floor facing south). Otherwise the resort is the best and me and my wife will definitely visit it again. Italian and Japanese restaurants are the best, I also liked the Seaside Grill. Two nights we had a buffet dinner served by the pool followed by shows. The fire show is very impressive, the Mexican dances are OK.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

Make reservations for hibachi in the Japanese restaurant, regular tables don't require reservations. Take dinner at 7:00pm to avoid waiting with a pager if you come after 8:00pm


Expand full review

Score

4 out of 5

loved it

Chadwick Dec 13, 2009

Would recommend to a friend!

Excellent small hotel with attentive and fun staff. Dinners were good and breakfast and lunches great. Nice wine list for ... upcharge but free wine was ok too. Pool and beach service was excellent. Anyone will bring you drinks, food, umbrellas... around pool or beach whenever you want. ocean swimming was poor, but that would be the only negative of this resort. I did see plenty of people swimming, but with stumps and roots in shallow water it looked a little dangerous. Just down maybe 20 yds from resort ocean looked safer. Great time and we will be back.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Great, relaxing vacation

Hoppy Dec 13, 2009

Would recommend to a friend!

Very relaxing atmosphere. First-class service. Thoroughly enjoyed the trip. Beach was poor, but that was not an important ... factor for me.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Dining tip, In Hotel

Room service was fantastic. A great alternative to the buffet breakfast.


Expand full review

Score

5 out of 5

Beautiful resort with outstanding servic

Horse rider Dec 5, 2009

Would recommend to a friend!

My husband played golf at a championship course located close to the resort and it was great! The pool was beautiful as was ... the beach. The food was outstanding and best of all, the service was first class.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

excellent value

frugal but willing to spend for value Dec 2, 2009

Would recommend to a friend!

This was our third visit to Secret's Capri. We have been to other all inclusive resorts in the Cancun area and can say that ... for the price, there is no better value. For my wife and I, our main interest is to just walk on the beach, lay at the pool, read, and enjoy the food. Service was excellent. The staff recognized that we had returned after being away for two years and our room was upgraded. They presented us with a beautiful flower arrangement, and a bottle of chanpage with assorted chocolates. People may feel service is a bit slow compared to the states, but your on vacation, enjoy the meal! I would recommend Secrets for the value that you recieve.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Perfect

Barb Dec 1, 2009

Would recommend to a friend!

We were married there and I wouldn't change anything. The food was great and the staff was excellent. We felt pampered the ... whole time. It was close to a town so that was convenient as well. Loved it!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Shopping tip

The shopping was expensive due to being in a tourist area but if you travel to smaller towns things were better in price. Also going into town a few nights for some night life is a good idea.


Expand full review

Score

4 out of 5

Quick tip

Thanksgiving Fun

Good Friends Visit Cancun Nov 29, 2009

Would recommend to a friend!

The stay was wonderful, would highly recommend. For consideration... if you want to upgrade liquor or go to the spa expect ... to pay. Spa 50min - USD$120, 80min. USD$160 and service is average. Sake USD$40. Although free Chardonnay, Cab, Merlot - acceptable. Taxi into Playa del Carmen USD$14 one-way.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Friends

Dining tip, In Hotel

If you want to eat Hibachi at Japanese restaurant, make reservations early.


Expand full review

Score

4 out of 5

Quick tip

not as good as expected

travelin sue Nov 25, 2009

Would recommend to a friend!

this all-inclusive should have included all tips, however the staff did not perform as well without a tip and some were rude ... if not tipped. the hotel is on 71 acres, however most of the property is hidden in front of the building, and not available to guests. the beach was not very wide, and the water was not clear as expected in the carribean. the worst was finding not one but glass on the beach every time we went for a walk. the food was absolutely incredible if you did not pass out waiting for a table and someone to serve you. the hotel did not offer a buffet meal option except at breakfast. the dinner was without reservations, which meant you waited sometimes over an hour, while there were empty tables. when you did sit down at a table the experience was like mickey d's not a 4 or 5 star resort. the waiter took your order,filled your water glass removed your plates, that's it! never offered if everything was ok and some did not offer desert!! the website listed newspaper delievered daily -did not happen. also listed were alcohol refilled in room - did not happen. NEEDS IMPROVEMENT!! NEEDS IMPROVEMENT!!

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Couples

Recreation/Attractions tip, Short Drive

akamal bay for snorkeling. beautiful clear water, many interesing sealife. not as commercialized. cuie reasonable little bar.


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Score

5 out of 5

Amazing place!

nate Nov 24, 2009

Would recommend to a friend!

The staff was as friendly and helpful as could be. I think if I asked them to tie my shoe they would have done it. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Secrets Capri Riviera Cancun

EVILTAZEWELL Nov 23, 2009

Would recommend to a friend!

ENJOYED AN UNLIMITED SPA PACKAGE. IT WAS FANTASTIC, CLEAN,FRIENDLY, WILL DEFINITLY GO BACK. IT WAS A PROBLEM GETTING FROM ... THE AIRPORT TO HOTEL ALL TRANSPORTATION AT CANCUN AIRPORT WAS GROSSLY OVERPRICED. COST 90 US TO TRAVEL FROM AIRPORT TO HOTEL BUT ONLY 33 US BACK. I HAVE NEVER STAYED AT A BETTER HOTEL.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Awesome

Mo Glow Nov 23, 2009

Would recommend to a friend!

Very relaxing and amazing resort. Not too big or crowded... beautiful beach... water can be a little murky and water shoes ... may be a good idea. Awesome food and drinks. Best service I've had in Mexico. Rooms are clean and well kept.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

All restaurants were amazing... the Italian and Steak were the best... Have the Short Ribs or Bacon Wrapped Filet at the Steak House and the Lamb Chops at the Italian Place. Eat at the Cactus Taco bar and enjoy each of the Ceviche's on the menu as well as the awesome Fish Tacos.


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Score

4 out of 5

Beautiful Hotel, We Loved It!

Loved this hotel Nov 18, 2009

Would recommend to a friend!

All inclusive is the way to go! ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Quick tip

Fantastic getaway with our friends

GB Traveller Nov 18, 2009

Would recommend to a friend!

We loved the hotel. The staff was wonderful. The buffet breakfast got old by the end of the week because the menu doesn't ... really change much. The other restaurants were wonderful. The food and drinks were very good. The nighttime entertainment was kind of cheezy although the house band was very good. We would definitely go back.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Friends

Shopping tip, Short Drive

The shopping in Playa Del Carmen on 5th Avenue is very good. You can get anything. They are really willing to deal.


Expand full review

Score

5 out of 5

best wedding adventure

newly wed Nov 17, 2009

Would recommend to a friend!

This trip was the best trip of my life. The beach was awesome, the service outstanding and I will be returning in the future. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Great place!!

Jenn G. Nov 16, 2009

Would recommend to a friend!

We just got home from this great resort! We loved it so much and would love to go back again! We would recommend it to ... anyone...the food, drinks, rooms and most of all...service were great!! The servers knew our names by the end of our stay and we felt like we were at home! :)

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Shopping tip, Short Drive

You were really close to Playa Del Carmen and the shopping was great there if you want to leave the resort and shop.


Expand full review


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Dining tip, In Hotel

Order Appetizer, Soup, Salad , Entree and one extra to share. Portions are small, but the food is so good you'll want to try EVERYTHING!

--Jasperboy, Wadsworth, OH Dec 26, 2009

Dining tip, In Hotel

Italian restaurant portions are small...order an extra plate

--Jean, Baton Rouge Dec 26, 2009

Time savers tip

No need to leave the resort or spend an extra dime at this all exclusive.

--dalmom97, st. louis, MO Dec 22, 2009

Dining tip, In Hotel

Dine early or late to avoid the possibility of a wait to be seated.

--G-Mo, New Jersey Dec 15, 2009

Dining tip, In Hotel

Make reservations for hibachi in the Japanese restaurant, regular tables don't require reservations. Take dinner at 7:00pm to avoid waiting with a pager if you come after 8:00pm

--Boris The Spider, Cleveland, Ohio Dec 14, 2009

Dining tip, In Hotel

Room service was fantastic. A great alternative to the buffet breakfast.

--Hoppy, Long Island, NY Dec 13, 2009

Shopping tip

The shopping was expensive due to being in a tourist area but if you travel to smaller towns things were better in price. Also going into town a few nights for some night life is a good idea.

--Barb, Canada Dec 1, 2009

Dining tip, In Hotel

If you want to eat Hibachi at Japanese restaurant, make reservations early.

--Good Friends Visit Cancun, PA Nov 29, 2009

Recreation/Attractions tip, Short Drive

akamal bay for snorkeling. beautiful clear water, many interesing sealife. not as commercialized. cuie reasonable little bar.

--travelin sue, wilm,de Nov 25, 2009

Dining tip, In Hotel

All restaurants were amazing... the Italian and Steak were the best... Have the Short Ribs or Bacon Wrapped Filet at the Steak House and the Lamb Chops at the Italian Place. Eat at the Cactus Taco bar and enjoy each of the Ceviche's on the menu as well as the awesome Fish Tacos.

--Mo Glow, New York, NY Nov 23, 2009

Shopping tip, Short Drive

The shopping in Playa Del Carmen on 5th Avenue is very good. You can get anything. They are really willing to deal.

--GB Traveller, Green Bay, WI Nov 18, 2009

Shopping tip, Short Drive

You were really close to Playa Del Carmen and the shopping was great there if you want to leave the resort and shop.

--Jenn G., Katy, TX Nov 16, 2009

Dining tip, In Hotel

Eat somewhere else

--Wanderlust, Lancaster, PA Nov 12, 2009

Shopping tip, Short Drive

Instead of paying the tour guides/excursions for a shopping trip, we got the bell boy to call for a taxi. Its cheaper instead of the excursion.

--Honeymooners, AL Oct 31, 2009

Dining tip, In Hotel

Most portions are very small. However, being all inclusive, you can order anything you want. So we always made sure to each order an appetizer before the meal. We usually also ordered desert.The best hint of all.Have room service bring you ice cream,it's to die for.Try all the flavors!

--Happy honeymooner, Gobles, MI Oct 19, 2009

Recreation/Attractions tip

Go to Tulum's south beach

--FlagAZ, Flagstaff, AZ Oct 14, 2009

Money savers tip, In Hotel

Use the resort discount copon for a spa treatment.We purchased a 25 min massage treatment for $80pp and applied the $40pp coupon. They include Hydro Therapy treatment with any service ,So you get a 2 hour experience for $40 a person. Outstanding deal.

--Vince from the frozen north., Ridgefield CT Oct 12, 2009

Money savers tip

The shuttle deal offered from airport while curteous and on-time, puts you at the airport 2 hours too early on the return, and isn't much of a value.

--tony, chicago il Oct 7, 2009

Dining tip, In Hotel

Avoid oceana restaurant.

--Savvy traveller, Alameda, ca Oct 6, 2009

Shopping tip, Short Drive

Be careful what you buy at the local shopping area. The shopkeepers harass you and are not always trustworthy about their products.

--Dustin Hunter, Warrenton, MO Oct 3, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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