Royal Hideaway Playacar - All Inclusive Adults Only Resort ★★★★★

Best price guarantee!

Find a lower price somewhere else and we'll pay 100% of the difference in Orbucks, plus up to $100 in additional Orbucks for Orbitz Rewards members Learn more

$574
avg/night
Rate and special offer based on
Check-in: Mar 8, 2016 Check-out: Mar 9, 2016
4.6 /5
Overall score
94%
Would recommend
Amenities:
4.6
Cleanliness:
4.8
Hotel staff:
4.8
Comfort:
4.6
Location:
4.6
Value:
4.4
1 2 3 4 5

Select your room

Room types

Show Prices Luxury Room with Jetted Tub
  • Size: 527 sqft
  • Occupancy: 3
Show Prices Luxury Room - Garden View
  • Size: 527 sqft
  • Occupancy: 3

Overview

The Royal Hideaway Playa del Carmen Resort is one of Occidental s two locations along the sun-kissed shores of Mexico s vibrant Playa del Carmen region. Honeymooners, couples and friends can enjoy elegant rooms with marble bathrooms, king or queen sized beds and a custom climate control system in this adults-only resort. Taste Mexico s exotic flavors with the complimentary fruit basket before plugging your iPod into the docking station to listen to your vacation playlist. Six swimming pools ensure you can take a dip without feeling crowded, while all-inclusive dining comes in the form of Japanese, Italian, Mexican and Caribbean restaurants at this Leading Hotel of the World.

Highlights

Key facts

  • 24-hour room service
  • Complimentary fruit basket on arrival
  • Two tennis courts
  • Six swimming pools
  • Six restaurants/snack bars: Las Ventanas, Spices, Palazzo, Club Royale, Azia, The Grill, The Deck
  • Three bars: Bar Allegria, Las Ventanas Lounge Bar, Bar Deck
  • Live entertainment
  • All-inclusive water sports and organized activities including bocce ball, windsurfing, canoeing and sailing
  • Optional services include scuba diving, beauty-salon treatments, laundry, car rentals, tennis lessons and golfing

Hints and tips

Ever wanted to see your meal prepared from scratch, from the chopping of vegetables to the perfectly timed cooking of meat or fish For the ultimate indulgence try the gourmet tasting menu of 12 courses plus wines at the Chef s Table Experience and watch each dish exquisitely prepared right before your eyes (surcharge applies).

Nearby attractions

Neighborhood

Situated on the Caribbean Sea, the Occidental Royal Hideaway Playacar Resort is set on a quiet stretch of waterfront with direct beach access and multiple on-site activities like water sports, golf and deep sea fishing. The celebrity-studded city of Playa del Carmen is a short stroll or cycle ride away where lively nightlife, cultural attractions, stores and more sandy beaches greet guests visiting the Yucatan Peninsula.

Dining

Beach Club
The beach club features an array of finger foods, sandwiches and local favorites.
Allegria
Come to enjoy casual elegance and relaxed atmosphere. This is the ideal place to engage in great conversation while listening to soothing sounds. Let it be the perfect ending to a perfect day.
Beach Club
You don't have to go very far from the pool area to get a quick bite to eat. The beach club features an array of finger foods, sandwiches and local favorites. This will definitely hold you over until the dinner hours.
Bar Allegria
Come and enjoy the casual elegance and relaxed atmosphere. This is the ideal place to engage in great conversation while listening to soothing sounds. Let it be the perfect ending to a perfect day.
Club Royale
Enjoy an evening of dazzling entertainment in a stylish setting. Especially designed four course dinner and shows weekly. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).
Las Ventanas by Sergi Arola
Dine in grand style at the magnificent main dining room. Savor excellent a la carte continental cuisine served indoors or al fresco. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and collar shirt for gentlemen).
Spices
Majestically overlooking the Caribbean, this restaurant combines your favorite island dishes and authentic Mexican cuisine. Fresh fish, seafood and local fare are the specialties from this a la carte menu. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).
Palazzo
Enjoy fine a la carte Italian dishes and tempting regional delicacies at this specialty restaurant. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).
Azia
Gourmet specialties from the Far East with an emphasis on Thai cuisine. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).
The Grill
Romantic setting for dining "Al Fresco" with a chef's selection of a la carte grilled cuisine specialties.
Piano Bar
After a hard day of relaxing by the pool or at the spa, take a moment to enjoy live piano music.

Meeting facilities

Meeting Info
The conference room is available for groups, conventions, incentives and meetings.

Recommendations for you

Amenities

Featured

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool

General

  • Concierge

Activities

  • Outdoor pool
  • Fitness center or spa
  • Fitness Center
  • Spa
  • Tennis

Dining

  • All inclusive
  • Bar/Lounge
  • Restaurant
  • Room service

Services

  • Business center
  • In-Room Safe
  • Tour desk
  • Barber/Beauty shop
  • Conference facilities
  • Currency exchange

Internet

  • WiFi

Transportation

  • Airport shuttle

Parking

  • Free parking

Accessibility

  • Accessible Rooms/Facilities

Reviews

4.6 /5 Overall score

94% Would recommend

  • Amenities: 4.6/5
  • Cleanliness: 4.8/5
  • Hotel staff: 4.8/5
  • Comfort: 4.6/5
  • Location: 4.6/5
  • Value: 4.4/5

Very relaxing, very nice rooms

Would recommend Wed, Nov 18, 2015
Front lobby staff were very helpful from the time of check in throughout stay. The villa concierge was very helpful for the things that we needed, and routinely greeted us as we entered or exited the villa to ensure that we didn't need anything else. Unfortunately, the day of our arrival, and the day following our excursion to Myan ruins, my wife and I (respectively) were not feeling well and left dinner early without eating. Restaurant staff demonstrated genuine concern for our health and comfort, offering to send room service, or medical service to the room if needed. The beach was not nearly as crowded as other resorts along the beach, which was nice, although the resort is fairly small so the less crowded portion of the beach is fairly narrow. Although we did not participate, other couples that we spoke with stated that the water aerobics and yoga instructors were good. The food was fairly good, however portion sizes are small. A couple of days in my wife and I found ourselves ordering multiple items for each meal, which did lead to more variety in the food, so not bad. Hotel location was nice as it was about a 20 min walk down the beach to town for local shopping options and restaurants. We opted to take a taxi back to the hotel from town, and it cost us $8 USD (we were told it would be about $10) at the hotel, which may have been the conservative estimate from the far end of 5th street. We did decide to book an excursion after speaking with one of the beach front vendors. We did not book through the beach vendor and instead booked via the hotel tourism office, which ended up being less expensive, and we were in a small tour group. The tour group was comprised of all English speaking tourists, with a guide very fluent in English (originally from LA). The tour company provided a buffet style lunch at a local restaurant which tasted very good, however my wife and I may have gotten food poisoning from this meal as we both became ill within an hour of each other ~30 hours later. I would recommend the tour, however also recommend avoiding the provided drinks and raw food items. Things that could have used improvement are the restaurant options. The grill was listed as providing a buffet style breakfast and lunch, however for the first 4 days, breakfast buffet option was not available, with al a carte ordering available instead. Lunch buffet was not available until the last day of our 8 day stay, and food options on the buffet were essentially available as al a carte options. Meal service for al a carte food service varied anywhere from 45-90 min for breakfast or lunch, and 1-2 hours for dinner. Buffet service affords a 15-30 min lunch or breakfast. The hotel listing details also had an airport shuttle available. While technically I suppose this is correct, it is not included in the hotel reservation and must either be booked at the airport, or via a call to the hotel to arrange airport transfer unless added to the booking. We opted for a taxi from the airport arranged at the airport, which cost us $100 USD. For our return to the airport, it cost us $60 USD arranged through the hotel. The hotel/resort is ~45-60 min from the airport. The resort also was limited on entertainment options. The dinner theater was closed for re-modeling for the duration of our stay. Evening entertainment that we saw were at the Allegra bar, and started at 9:30 PM (2130) and went to 11-11:30 (2300-2330). The Allegra bar (shared with Azia restaurant) did smell strongly of mildew. Pool side entertainment was provided ~1600 to 1700-1730 which was noted to generally be the evening entertainment from the prior day. The piano lounge was nice with ample seating and a very well stocked, air conditioned bar. Overall, there were lots of sea-food options, with 2-5 steak and chicken options and 1 lamb or pork option available at most all dinner locations. Vegetarian options were available.

| N/A Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Great Hotel!

Would recommend Fri, Oct 9, 2015
Hotel grounds are beautiful! Staff is very attentive. Spa was great.

| Chicago Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Awesome Romantic Getaway

Would recommend Thu, Sep 10, 2015
Do not stay ANYWHERE else in Mexico. This is THE place to stay as a couple. Very romantic, clean, great food, great customer service. Gorgeous beach!

| Tujunga Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Summer getaway

Would not recommend Mon, Aug 3, 2015
This resort is nice but not above average in any way. Paid $1700 with direct flight from Boston which is usually $400 above average. The location is good, the beach is great! The resort is smaller than most I've been in, but was fine and knew this ahead of time. The railings on each rooms verandas were all rotting, but overall the rooms themselves were great. The staff always accommodating and pleasant. The down side were the restaurants and wifi. Wifi really was only reliable in your suite, elsewhere in the resort was rarely existent. Even with wifi in your room, something was off because I couldn't text message via wifi iPhone to iPhone, this was a first for me and I travel to Mexico 2 to 3 times yearly. The restaurant service was good, but good luck in getting a seat. You have one restaurant that doesn't need reservations, but the others you do, and you will need a two to three day advance to get in. For a resort of such a small scale it makes no sense. Also whenever you do get a reservation, or if there is a wait outside, once you go in you find half the tables empty. Not sure who is managing this system but it is horrible. The food however was always good. Also, there is no dinner buffet, so if you didn't reserve, you may find yourself without a meal or having to order room service. I give it a 3 star.

| New Bedford Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Couldn't have asked for a better experience!

Would recommend Mon, Jul 27, 2015
My friend and I were looking for a relaxing getaway. Royal hideaway was perfect! The food was great, the staff was friendly and super attentive!!! The rooms were great, too! We had our own Villas with our own concierge that took care of us anytime we needed anything. We highly recommend this hotel and would definitely return. Only complaint was too much seaweed at the beach.

| MONMOUTH JUNCTION Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Excellent Anniversary Trip

Would recommend Sun, Jul 19, 2015
RH was a perfect getaway! We had a wonderful experience which was only made more perfect by our concierge Joanna. She was so helpful and extremely patient with all our questions. The food was awesome, as well as the staff. Claudia and Benito at Spices every morning were so kind. This place is a true paradise and we hated to leave. We will definitely be going back!

| N/A Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Oceanside Get-Away

Would recommend Wed, Jul 8, 2015
Went to the Royal Hideaway with a girlfriend for a 5-night get-way. The hotel is beautiful and staff superb. The rooms are within two-story villas that are quiet and elegant with excellent beds. The couple disappointments were that the entire Cancun coast is coated in seaweed due to weather patterns and tide issues, so you really can't go into the ocean as we planned. Right now, the hotel next door is undergoing construction, so you might want to wait until that's complete. Other than those two things: great food, stunning beauty, great service and gorgeous white sand beach.

| N/A Friends

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Traveling on a whim!

Would recommend Sat, Jun 20, 2015
My husband and I decided to travel for our 36th anniversary in Oct of 2014! I picked this place on a whim off a travel site because it was not too big and had mostly good reviews....We absolutely loved it!!! The food was 5 star , the staff fabulous and very accommodating and the rooms, restaurants and beach were clean and beautiful. Our concierge William, went above and beyond to make us feel welcomed and at home. He even made sure that the reservation for our anniversary dinner was made special with a bottle of champagne and a special dessert!!! We met wonderful people from all over and had a great time, so great, in fact, that we just booked another trip there with 3 other people! You will get the Royal treatment at The Royal Hideaway!!!!!

| Johnston Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Amazing vaction spot!!

Would recommend Mon, Jun 1, 2015
Our first experience with an all-inclusive. We will for sure be back!!

| N/A Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Trip

Would recommend Thu, May 28, 2015
Royal Hideaway is a beautiful facility and the staff was wonderful.

| N/A Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Top hotels

Hotel Policies

  • Check-in: 3:00 PM
  • Check-out: 12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

$574
avg/night
Choose dates
Rate and special offer based on Check-in: Mar 8, 2016 Check-out: Mar 9, 2016