$455 Avg/night
Rate and special offer based on Check-in: Aug 7, 2014 Check-out: Aug 10, 2014

Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

5 stars
Lote Hotelero No. 1, Manzana No. Desarrollo Playacar, Riviera Maya, 77710
Hotel Overview
Reviewer score
4.6
out of 5
122 reviews
Grate Vacations

This place is nice love it grate vacations my wife and I will come back to this place See full review

  • Gallegos
  • Jul 7, 2014
Wonderful

We spent 4 fantastic days at the Royal Hideaway! This resort is fantastic and the beach - best in... See full review

  • Playa Travelers
  • May 31, 2014
The Royal Hideaway Playa del Carmen Resort is one of Occidental's two locations along the sun-kissed shores of Mexico's vibrant Playa del Carmen region. Honeymooners, couples and friends can enjoy elegant rooms with marble bathrooms, king- or queen-sized beds, and a custom climate control system in this adults-only resort. Taste Mexico's exotic flavors with the complimentary fruit basket, before plugging your iPod into the docking station to listen to your vacation playlist. Six swimming pools ensure that guests can take a dip without feeling crowded, while all-inclusive dining comes in the form of Japanese, Italian, Mexican and Caribbean restaurants at this Leading Hotel of the World.
Key facts
  • 24-hour room service
  • Complimentary fruit basket on arrival
  • 2 tennis courts
  • 6 swimming pools
  • 6 restaurants/snack bars: Las Ventanas, Spices, Palazzo, Club Royale, Azia, The Grill, The Deck
  • 3 bars: Bar Allegria, Las Ventanas Lounge Bar, Bar Deck
  • Live entertainment
  • All-inclusive water sports and organized activities including bocce ball, windsurfing, canoeing and sailing
  • Optional services include scuba diving, beauty-salon treatments, laundry, car rentals, tennis lessons and golfing
Neighborhood
Situated on the Caribbean Sea, the Occidental Royal Hideaway Playacar Resort is set on a quiet stretch of waterfront with direct beach access and multiple on-site activities like water sports, golf and deep sea fishing. The celebrity-studded city of Playa del Carmen is a short stroll or cycle ride away, where lively nightlife, cultural attractions, stores and more sandy beaches greet guests visiting the Yucatan Peninsula.
Hints and tips
Ever wanted to see your meal prepared from scratch, from the chopping of vegetables to the perfectly timed cooking of meat or fish?
For the ultimate indulgence, try the gourmet tasting menu of 12 courses plus wines at the Chef's Table Experience, and watch each dish exquisitely prepared right before your eyes (surcharge applies).

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.6114 -87.0832
Area served
Playa del Carmen, Cancun, Riviera Maya, Yucatan Peninsula, Mexico.
Nearby airports
Cancun International Airport (CUN).
Area description
Ideally located on the most beautiful beach in the Riviera Maya, just 45 minutes south of Cancun International Airport and five minutes from Playa del Carmen.

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Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive Rooms

Luxury Room
This guest room has one king size bed or two double beds. This room also features air conditioning, ceiling fan, marble bathrooms with hydro massage tubs, satellite TV and pool/garden view. Fresh fruit basket upon arrival and concierge service within each villa building is also included. Free wireless service is available in the public & central villa areas.
Royal Luxurious-Luxury Room
This guest room has one king size bed or two double beds. This room also features air conditioning, ceiling fan, marble bathrooms with hydro massage tubs, satellite TV and pool/garden view. Fresh fruit basket upon arrival and concierge service within each villa building is also included. Free wireless service is available in the public & central villa areas.
-A bottle of Moet Champagne
-Terry Towel Bathrobe embroidered with the RH insignia
-A specially prepared lobster dinner
-Bulgari amenities
Royal Romance-Luxury Room
This guest room has one king size bed or two double beds. This room also features air conditioning, ceiling fan, marble bathrooms with hydro massage tubs, satellite TV and pool/garden view. Fresh fruit basket upon arrival and concierge service within each villa building is also included. Free wireless service is available in the public & central villa areas.
-Chocolate Strawberry Tuxedos
-Bottle of Moet Champagne
-Bulgari amenities
-Terry Towel Bathrobe embroidered with the RH insignia
-A Royal dinner on the beach.

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
General
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Business center
In-Room Safe
Tour desk
Barber/Beauty shop
Conference facilities
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
The conference room is available for groups, conventions, incentives and meetings.

Dining

Beach Club
The beach club features an array of finger foods, sandwiches and local favorites.
Allegria
Come to enjoy casual elegance and relaxed atmosphere. This is the ideal place to engage in great conversation while listening to soothing sounds. Let it be the perfect ending to a perfect day.
Beach Club
You don't have to go very far from the pool area to get a quick bite to eat. The beach club features an array of finger foods, sandwiches and local favorites. This will definitely hold you over until the dinner hours.
Bar Allegria
Come and enjoy the casual elegance and relaxed atmosphere. This is the ideal place to engage in great conversation while listening to soothing sounds. Let it be the perfect ending to a perfect day.
Cigar Bar
After a hard day of relaxing by the pool or at the spa, take a moment to enjoy a cigar in a lounge dedicated exclusively to this acquired hobby. A selection of Cuban, Dominican, Mexican and other high-quality cigars can be found at the cigar shop.
Club Royale
Enjoy an evening of dazzling entertainment in a stylish setting. Especially designed four course dinner and shows weekly. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).
Las Ventanas by Sergi Arola
Dine in grand style at the magnificent main dining room. Savor excellent a la carte continental cuisine served indoors or al fresco. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and collar shirt for gentlemen).
Spices
Majestically overlooking the Caribbean, this restaurant combines your favorite island dishes and authentic Mexican cuisine. Fresh fish, seafood and local fare are the specialties from this a la carte menu. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).
Palazzo
Enjoy fine a la carte Italian dishes and tempting regional delicacies at this specialty restaurant. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).
Azia
Gourmet specialties from the Far East with an emphasis on Thai cuisine. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (122)

Ratings and reviews for Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Overall score

4.6 / 5
5.01.0
122 out of 122
Amenities:
4.6
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.6
Location:
4.6
Value:
4.4

93% would recommend to a friend.

Sort by:
Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
Gallegos
New Mexico
Jul 7, 2014

Grate Vacations

This place is nice love it grate vacations my wife and I will come back to this place

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

4
5.01.0
SMB Fan
New Hampshire
Jul 2, 2014

10 nights in paradise

Smaller, quiet and well appointed resort. Location was in a gated community with a 30 minute beach walk from Playa Del Carmen's 5th Ave. The beach and ocean water were outstanding. The food was exceptional. Low key entertainment at night, not for the hard core party crowd.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Dining tip: In Hotel

Reserve ahead and do not be in a hurry to eat. The meals are fantastic, but take some time.

Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

4
5.01.0
Me me time
New york, N.Y.
Jun 4, 2014

Relaxation

Totally Relaxation.... not overcrowded... The food was great... for couples only... not a party resort..

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Dining tip: In Hotel

Men need to wear slacks for some restaurants

Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
Playa Travelers
California
May 31, 2014

Wonderful

We spent 4 fantastic days at the Royal Hideaway! This resort is fantastic and the beach - best in all of Riviera Maya. The food was excellent - the wait staff polite, and rooms nice. Yes, they can use some updating, but they are working on that daily. Had our balcony railing replaced, as all the others also in bldg. 23. We liked the chaise loungers with the canopy. We had one day of rain and we did not need to "run for cover". We each had 2 towels so we used one to cover up, and we were very nice and comfy in our "little coccoon" Of course, if it rained hard for hours, we would have moved into the bar! The drinks were really good, and you can get most major brands, and they make they as strong or weak as you want. We are already planning our return trip!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
Chicago Doc
Chicago, IL
May 3, 2014

A week of paradise

My wife & I recently spent a week at the Royal Hideaway & loved every moment of it. From being greeted with champagne and a cool towel at check-in to having bellhops and a concierge help streamline a 4am check-out so we could catch an early return flight, the week was one of pure pampering, amazing food, and a beautiful setting. There's much adventure to be had on the Yucatan Peninsula, but it pained my wife & I to leave the comfort of the resort so much that we gave up midweek on even making plans to leave the resort & do the whole tourist thing. Only con that my wife & I experienced was some moldiness/muskiness in the room closet that left some odor on our clothing (which seems hard not to find in a humid tropical setting), and an incident of some missing prescription pills.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
GiGi Best Grandma
Kansas City, MO
Apr 28, 2014

Perfect,Relaxing Adult Getaway!

This was the most wonderful hotel we have ever stayed at. The room was ALWAYS immaculate. We always had towels, beds made, warm water for showers. The food was superb. The staff was always friendly and helpful. The beach was gorgeous and the pools (all of them) were warm and inviting. I cant imagine any place that could possibly be any better. We will be going back for sure!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
2
Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
Savian1
Jacksonville, FL
Apr 28, 2014

How to Achieve Vacation Euphoria!

I will try to best convey the overall feeling that I had after spending seven days in this fabulous resort; and that is euphoria!! This resort goes WAY beyond 5 star - it has truly earned its place in my humble opinion as one of the Leading Resorts of the World. For me the main differentiator is the staff; they are dedicated to making your vacation experience not only pleasurable, but MEMORABLE! It's all about attitude, and ALL of the many staff members with whom I dealt demonstrated to me time after time without exception that they wanted to do whatever it took to make my vacation experience the best ever (and it truly was..#. In my experience this attitude cannot be taught - the Management Team has somehow managed to hire and train staff members who possess this attribute to the max, and who are committed to helping the guests achieve vacation delight. After enjoying this fabulous resort for seven heavenly days #and without rain and ideal temperatures to boot#, I believe that the staff have achieved a level of service excellence that is simply not available at ANY price anywhere else; and I've stayed at many high end resorts around the globe! My bottom line recommendation is for you to book a vacation at this exceptional resort and experience for yourself gourmet food, top notch beverages, paradise surroundings, ambience & elegance, meeting other nice guests from all over the world; and most of all incredible service. I will just about guarantee that like me after staying here for a week you will be planning a return trip! Royal Hideaway Playacar Staff Members Who Exceeded My Expectations: Pool Activities Coordinators #incl. Aqua Gym, which I really looked forward to every day): Sr. David, Sr. Carlos*, Sr. Sergio, Srta. Yvette, and the "Love is in the Air" dancers. Main Pool Bartenders #at The Deck & Grill#: All! They worked so incredibly hard to best serve discriminating guests and keep up with demand during peak hours at the main pool. Pool Servers: Sr. Jorge. Bellmen: Sr. Manuel*. Concierges: Srta. Delia*, Srta. Maarta, Sr. Luis. Bar Allegria: Srta. Fanny*. Spa: Massage Therapist Srta. Claudia. Managers' Cocktail Reception: The Resort Director and all Management Team members who greeted and addressed the invited guests #as a 1st time guest I felt truly privileged to have been invited to this event#. The Deck: Server Sr. Santiago. Spices: Maître D Sr. Jose*, Server Sr. Pedro, Bartender Sr. Elio. *These staff members went above and beyond the norm in my opinion.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: In Hotel

Suggest that you contact ProDivers at their main office which is located at the far left side of The Deck restaurant when you are standing on the beach facing the resort. This company offers diving and snorkeling adventures, and professional diver training and certification. I purchased the snorkeling adventure and was delighted with this tour. The tour operators and staff were very safety conscious. They provided a knowledgeable local guide who personally led the tour participants through the reef where their boat anchored for about an hour.

Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
Jeff from ATX
Austin, TX
Apr 27, 2014

Great place to relax

The staff was very impressive. From the moment you step out of taxi you are treated as royalty. An amazing place to go and spend an amazing time

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

There is a dress code for all dinner events. Make your reservations as soon as you get there for the entire stay.

Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

3
5.01.0
Nautical 5
New york
Apr 11, 2014

General

The royal hideway: there is only one bar servicing the beach , the pool area , the deck resturante and there are times you have to join a line of 7to 10 people you also have a very long time to get service on the beach ,no pool bar ,or swim up bar, worst entainment of all . No motivation at all , next door resort has loud DJ all night doors has to be shut to keep noise out .beautiful place but that's about it. One more thing older older crowd.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Dining tip: Short walk from hotel

Can't get reservation for dinner , that is the time you want .

Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
Relaxer214
New York, NY
Mar 2, 2014

Romantic and fun couples' vacation

Beautiful place, friendly and helpful staff, excellent food. For a relaxing beach vacation, this is the place to go.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Dining tip: In Hotel

Make reservations in advance for your dinners. All the restaurants are good, but Palazzo is the best followed by Azia.

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