$526 Avg/night
Rate and special offer based on Check-in: Dec 21, 2014 Check-out: Dec 22, 2014

Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

5 stars
Lote Hotelero No. 1, Manzana No. Desarrollo Playacar, Riviera Maya, 77710
Best In Stay
Hotel Overview
Reviewer score
4.6
out of 5
91 reviews
relaxing vacation

Great staff, good food, very upscale experience. Relaxed and quiet resort (except noise from the... See full review

  • AlainaR
  • Dec 5, 2014
Perfect vacation

Everything was perfect, the food, the service, the friendliness of the staff. The only thing was... See full review

  • Xalvarez
  • Sep 17, 2014
The Royal Hideaway Playa del Carmen Resort is one of Occidental's two locations along the sun-kissed shores of Mexico's vibrant Playa del Carmen region. Honeymooners, couples and friends can enjoy elegant rooms with marble bathrooms, king- or queen-sized beds, and a custom climate control system in this adults-only resort. Taste Mexico's exotic flavors with the complimentary fruit basket, before plugging your iPod into the docking station to listen to your vacation playlist. Six swimming pools ensure that guests can take a dip without feeling crowded, while all-inclusive dining comes in the form of Japanese, Italian, Mexican and Caribbean restaurants at this Leading Hotel of the World.
Key facts
  • 24-hour room service
  • Complimentary fruit basket on arrival
  • 2 tennis courts
  • 6 swimming pools
  • 6 restaurants/snack bars: Las Ventanas, Spices, Palazzo, Club Royale, Azia, The Grill, The Deck
  • 3 bars: Bar Allegria, Las Ventanas Lounge Bar, Bar Deck
  • Live entertainment
  • All-inclusive water sports and organized activities including bocce ball, windsurfing, canoeing and sailing
  • Optional services include scuba diving, beauty-salon treatments, laundry, car rentals, tennis lessons and golfing
Neighborhood
Situated on the Caribbean Sea, the Occidental Royal Hideaway Playacar Resort is set on a quiet stretch of waterfront with direct beach access and multiple on-site activities like water sports, golf and deep sea fishing. The celebrity-studded city of Playa del Carmen is a short stroll or cycle ride away, where lively nightlife, cultural attractions, stores and more sandy beaches greet guests visiting the Yucatan Peninsula.
Hints and tips
Ever wanted to see your meal prepared from scratch, from the chopping of vegetables to the perfectly timed cooking of meat or fish?
For the ultimate indulgence, try the gourmet tasting menu of 12 courses plus wines at the Chef's Table Experience, and watch each dish exquisitely prepared right before your eyes (surcharge applies).

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive Rooms

Luxury Room
This guest room has one king size bed or two double beds. This room also features air conditioning, ceiling fan, marble bathrooms with hydro massage tubs, satellite TV and pool/garden view. Fresh fruit basket upon arrival and concierge service within each villa building is also included. Free wireless service is available in the public & central villa areas.
Royal Luxurious-Luxury Room
This guest room has one king size bed or two double beds. This room also features air conditioning, ceiling fan, marble bathrooms with hydro massage tubs, satellite TV and pool/garden view. Fresh fruit basket upon arrival and concierge service within each villa building is also included. Free wireless service is available in the public & central villa areas.
-A bottle of Moet Champagne
-Terry Towel Bathrobe embroidered with the RH insignia
-A specially prepared lobster dinner
-Bulgari amenities
Royal Romance-Luxury Room
This guest room has one king size bed or two double beds. This room also features air conditioning, ceiling fan, marble bathrooms with hydro massage tubs, satellite TV and pool/garden view. Fresh fruit basket upon arrival and concierge service within each villa building is also included. Free wireless service is available in the public & central villa areas.
-Chocolate Strawberry Tuxedos
-Bottle of Moet Champagne
-Bulgari amenities
-Terry Towel Bathrobe embroidered with the RH insignia
-A Royal dinner on the beach.

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
General
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Business center
In-Room Safe
Tour desk
Barber/Beauty shop
Conference facilities
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
The conference room is available for groups, conventions, incentives and meetings.

Dining

Beach Club
The beach club features an array of finger foods, sandwiches and local favorites.
Allegria
Come to enjoy casual elegance and relaxed atmosphere. This is the ideal place to engage in great conversation while listening to soothing sounds. Let it be the perfect ending to a perfect day.
Beach Club
You don't have to go very far from the pool area to get a quick bite to eat. The beach club features an array of finger foods, sandwiches and local favorites. This will definitely hold you over until the dinner hours.
Bar Allegria
Come and enjoy the casual elegance and relaxed atmosphere. This is the ideal place to engage in great conversation while listening to soothing sounds. Let it be the perfect ending to a perfect day.
Cigar Bar
After a hard day of relaxing by the pool or at the spa, take a moment to enjoy a cigar in a lounge dedicated exclusively to this acquired hobby. A selection of Cuban, Dominican, Mexican and other high-quality cigars can be found at the cigar shop.
Club Royale
Enjoy an evening of dazzling entertainment in a stylish setting. Especially designed four course dinner and shows weekly. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).
Las Ventanas by Sergi Arola
Dine in grand style at the magnificent main dining room. Savor excellent a la carte continental cuisine served indoors or al fresco. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and collar shirt for gentlemen).
Spices
Majestically overlooking the Caribbean, this restaurant combines your favorite island dishes and authentic Mexican cuisine. Fresh fish, seafood and local fare are the specialties from this a la carte menu. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).
Palazzo
Enjoy fine a la carte Italian dishes and tempting regional delicacies at this specialty restaurant. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).
Azia
Gourmet specialties from the Far East with an emphasis on Thai cuisine. * Casual elegance dress code is required at all restaurants for dinner (Long pants, jeans not permitted, dress shoes and a collar shirt for gentlemen).

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (91)

Ratings and reviews for Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Overall score

4.6 / 5
5.01.0
91 out of 91
Amenities:
4.6
Room cleanliness:
4.9
Hotel staff:
4.8
Room comfort:
4.6
Location:
4.6
Value:
4.4

93% would recommend to a friend.

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Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
AlainaR
Business
Richmond, VA
Dec 5, 2014

relaxing vacation

Great staff, good food, very upscale experience. Relaxed and quiet resort (except noise from the next door hotels). The rooms are beautiful. Beautiful beach. My only reservations to going back is there is no fast, casual option for dinner, and the towel chair saving.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

4
5.01.0
PaulZ46033
Business
Carmel, IN
Oct 13, 2014

Nice Romantic Getaway

Second time to the hotel and loved it. Got a little busy late in the week and service suffered just a little. Will go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
Xalvarez
Business
Detroit
Sep 17, 2014

Perfect vacation

Everything was perfect, the food, the service, the friendliness of the staff. The only thing was that the Tennis lessons were way too expensive, 70 USD per hour seem a lot for a beach spot.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Entertainment tip: Short drive from hotel

Go to Xcaret. It is an amazing amusement park with animals, shows, water activities. We had lots of fun there.

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Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

3
5.01.0
Honeymooner999
Business
New York, NY
Sep 15, 2014

Good all inclusive value

good location. it's convenient to walk to downtown. There are six restaurants open as rotation for low season

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
1
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Yal Ku Lagoon for snorkeling.

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Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
8080
Business
Washington DC
Aug 18, 2014

Excellent!

everything was perfect! the service is excellent, great atmosphere!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

4
5.01.0
Bleek Gilliam
Business
Los Angeles, CA
Aug 6, 2014

Nice couples destination in Playacar

This was my second stay at the Royal Hideaway in Playa del Carmen. I'd gone with a friend in 2011 and took my girlfriend this time. While the hotel is still one of the very best in the region and offers a high-end experience, I thought the overall service and food quality had slightly decreased since my first stay three years earlier. The hotel remains a great vacation spot, especially for couples (mostly American but also Italian, Russian, and Mexican#, who account for 90% of the guests. Out of the five restaurants, Las Ventanas and Azia are the best. The rest remain above average, but it's not quite the culinary experience it once was. In addition, our concierge failed to make good on a couple of simple requests (e.g. change the timer on the indoor fountain that switches on at 8 am and can be a slight noise nuisance for light sleepers, especially those in rooms on the ground level, or ask the maid to provide more shower gel bottles#, and dinner reservations were hard to make unless we agreed to eat at 6 or 10:30 pm, neither being very convenient when you're on vacation. But the staff is still very friendly and attentive at this ideally-located, all-inclusive resort. An improvement over 2011, wi-fi is now available in every room and all parts of the hotel. Connection/download speeds are decent, but a new connection must be established every time you turn on your devices again. Also, rooms are now equipped with a decent quality portable speaker system compatible with iPhone 4 (but not 5) and USB devices, so make sure you bring a USB key or cable to play your music. The pristine beach and perfect weather all year round contribute to making the Royal Hideaway a premiere vacation spot for elite travelers. Not quite perfection as it once was, but still close enough to guarantee you a very pleasurable experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Make sure you make your dinner reservations asap, as spots in each of the hotel's five restaurants are limited every night. Long pants, button shirt, and closed shoes are required for men at the three best restaurants, and the staff does enforce this rule.

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Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
Gallegos
Business
New Mexico
Jul 7, 2014

Grate Vacations

This place is nice love it grate vacations my wife and I will come back to this place

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

4
5.01.0
SMB Fan
Business
New Hampshire
Jul 2, 2014

10 nights in paradise

Smaller, quiet and well appointed resort. Location was in a gated community with a 30 minute beach walk from Playa Del Carmen's 5th Ave. The beach and ocean water were outstanding. The food was exceptional. Low key entertainment at night, not for the hard core party crowd.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Reserve ahead and do not be in a hurry to eat. The meals are fantastic, but take some time.

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Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

4
5.01.0
Me me time
Business
New york, N.Y.
Jun 4, 2014

Relaxation

Totally Relaxation.... not overcrowded... The food was great... for couples only... not a party resort..

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Men need to wear slacks for some restaurants

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Review of Royal Hideaway Playa del Carmen by Occidental - Adults Only All Inclusive

Reviewer score

5
5.01.0
Playa Travelers
Business
California
May 31, 2014

Wonderful

We spent 4 fantastic days at the Royal Hideaway! This resort is fantastic and the beach - best in all of Riviera Maya. The food was excellent - the wait staff polite, and rooms nice. Yes, they can use some updating, but they are working on that daily. Had our balcony railing replaced, as all the others also in bldg. 23. We liked the chaise loungers with the canopy. We had one day of rain and we did not need to "run for cover". We each had 2 towels so we used one to cover up, and we were very nice and comfy in our "little coccoon" Of course, if it rained hard for hours, we would have moved into the bar! The drinks were really good, and you can get most major brands, and they make they as strong or weak as you want. We are already planning our return trip!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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