Royal Hideaway Playa del Carmen by Occidental-Adults Only All Inclusive

Beyond expectations in every way. Beach, pool, rooms, food, drinks, overall feel - all superb. Service was impeccable. Best resort experience ever.

for the price and reviews I thought it was going to be 10 times better. The gym wasn{t big enough. The spa prices were very high. Dinner was spectacular, but breakfast and lunch wasn´t very good.

Probably one of the best I've had. A little unaccomadating considering the large group we had, but can also understand that they probably didn't make any money off our group-we ate and drank them out of everything! :) Great experience for the first time out of country!

As soon as you walk into the hotel you know it is first class. There is no desk where you check in. You are greeted by the person checking you in, asking if you'd like a glass of champange. She asks you to take a seat on the sofa in the beautiful lobby while she takes your papers and begins your check-in process. Then someone comes and offers you a cool wet face cloth. After getting the keys to your room, you go to your individual 2 level complex of about 12 rooms with your personal conscierge. He is the person you to to with all your needs, questions etc. THIS IS PROBABLY THE BIGGEST COMPLAINT WE HAD. WE WERE ONLY ABLE TO GET 9PM RESERVATIONS FOR EVERY NIGHT WE WERE THERE. THERE REALLY IS NO EXCUSE FOR THAT. THEY SHOULD BE ABLE TO SET UP THEIR RESERVATION SCHEDULE SO THAT PEOPLE COULD EAT AT DIFFERENT TIMES. After two days we got a different conscierge who tried very hard and got us an earlier reservation on our last night there. The service was very good and we tipped at all meals, less at the buffet breakfast and most at dinner. Our room was nice and I especially liked that when they came in for turn down service they cleaned the bathroom and replenished the towels. Unfortunately, because of the hurricane 3 years ago, they lost most of their beach and they have huge sand bags sitting in the ocean pretty much preventing you from going in to swim unless you climb over them. I usually like to just go in to get wet, so it wasn't a huge problem for me, but for others it might be. The best part was that their were no children running around and we were able to just sit and relax and really get away from it all. The Royale Hideaway is quite expensive, but you are paying for a first class hotel, premium drinks, service and an adults only atmosphere.