$221 Avg/night
Rate and special offer based on Check-in: Oct 24, 2014 Check-out: Oct 25, 2014

Platinum Yucatan Princess All Suites All Inclusive - Adults Only

4 stars
Prolongacion Quinta Avenida, Mz 20, LOte 006, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
5 reviews
Best resort experience ever!

Amazing place to vacation! Words can't describe the high quality of the decor, comfort, class,... See full review

  • Cisco911
  • Oct 16, 2014
Incredible

This new resort is incredible! The staff was super friendly and did everything they could to make... See full review

  • LovesaBeachVacation
  • Oct 11, 2014
The Platinum Yucatan Princess is located just 45 minutes south of Cancun, and only 10 minutes from the electric and vibrant downtown of Playa del Carmen.

This is an Adults Only Resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters and access to our Grand Riviera & Grand Sunset Princess Hotels.

Rooms
The Platinum Yucatan Princess boasts 472 luxurious suites.

Features
  • 24-hour room service.
  • Fine onsite dining.
  • Access to 13 pools.
  • Full service spa and fitness centre.
  • Activities (multiuse court, tennis, table tennis, baseball practice field, open trail for walking/running).
  • Entertainment.
  • Complimentary Wi-Fi.
  • Nightclub.
  • Business services including audio/visual equipment.

  • In addition to the onsite restaurants (buffet, italian, international, tex-mex and asian), the resort also offers 8 bars (including swim-up bars), an snack bar and a grill on the beach.

    Hotel Map

    20.6717 -87.033
    Area served
    Located in Riviera Maya, 45 minutes from Cancun Airport and 10 minutes to Playa Del Carmen

    Platinum Yucatan Princess All Suites All Inclusive - Adults Only Rooms

    Junior Suite Deluxe Swimout
    108 suites with either 1 king or 2 double beds and sofa bed, full bathroom with double shower, free safety deposit box, air conditioning, coffee maker, 42 inch plasma TV, satellite system, docking station for Ipod, iron and board, use of bathrobes and slippers, minibar, in room premium bar, telephone and balcony/terrace.
    Platinum Deluxe
    103 with either 1 king or 2 double beds and sofa bed, full bathroom with double shower, free safety deposit box, air conditioning, coffee maker, 42 inch plasma TV, satellite system, docking station for Ipod, iron and board, use of bathrobes and slippers, minibar, in room premium bar, telephone and balcony/terrace. It also offers 24 hours concierge service, a la carte breakfast and lunch in the buffet restaurant, 1 water circuit at the spa (per adult, per week), discount in all spa treatments (single services only) and 1 special dinner.
    Platinum Deluxe Swimout
    23 with either 1 king or 2 double beds and sofa bed, full bathroom with double shower, free safety deposit box, air conditioning, coffee maker, 42 inch plasma TV, satellite system, docking station for Ipod, iron and board, use of bathrobes and slippers, minibar, in room premium bar, telephone and balcony/terrace. It also offers 24 hours concierge service, a la carte breakfast and lunch in the buffet restaurant, 1 water circuit at the spa (per adult, per week), discount in all spa treatments (single services only) and 1 special dinner.
    Junior Siuite Deluxe
    218 suites with either 1 king or 2 double beds and sofa bed, full bathroom with double shower, free safety deposit box, air conditioning, coffee maker, 42 inch plasma TV, satellite system, docking station for Ipod, iron and board, use of bathrobes and slippers, minibar, in room premium bar, telephone and balcony/terrace.

    Amenities

    • All inclusive
    • Free internet
    • Free parking
    • Outdoor pool
    General
    Concierge
    Activities
    Outdoor pool
    Fitness center or spa
    Fitness Center
    Spa
    Night club
    Tennis
    Dining
    All inclusive
    Bar/Lounge
    Restaurant
    24 hour room service
    Services
    Business center
    Laundry service
    In-Room Safe
    Tour desk
    Meeting/Banquet facilities
    Barber/Beauty shop
    Conference facilities
    Doctor on call
    Gift shop
    Currency exchange
    Internet
    Free internet
    Parking
    Free parking
    Accessibility
    Accessible parking

    Hotel Policies

    Check-in:
    1500
    Check-out:
    1200

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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    Guest Reviews (5)

    Ratings and reviews for Platinum Yucatan Princess All Suites All Inclusive - Adults Only

    Overall score

    3.8 / 5
    5.01.0
    5 out of 5
    Amenities:
    3.4
    Room cleanliness:
    4.6
    Hotel staff:
    4.2
    Room comfort:
    4.2
    Location:
    3.8
    Value:
    3.6

    60% would recommend to a friend.

    Sort by:
    Review of Platinum Yucatan Princess All Suites All Inclusive - Adults Only

    Reviewer score

    5
    5.01.0
    Cisco911
    Business
    Miami
    Oct 16, 2014

    Best resort experience ever!

    Amazing place to vacation! Words can't describe the high quality of the decor, comfort, class, cleanliness, and amazing food and drinks, but specially the staff. This was the best overall service I have ever experienced with the most friendly, caring, professional team I have ever encountered. They are ready and willing to please your every request and always with a smile. Shoutout to Cesar, Valentin, Gaspar, Miguel, Edwin, Justin, Victor, Jorge, Diana, and so many others.The buffets are great and the dinner restaurants are truly impressive, we had 7 course meals every night! The portions in most of the dishes are small enough to try a few. Also, the sushi bar at Tao was great, sat there for a couple of hours devouring dish after dish. Highly recommend the Platinum Suite for extra comfort and close location to beach, restaurants, and bars. The toilet paper could be softer, the shower leaked a little, and the beach is a little rocky, other than that I wouldn't change anything. I can't wait to come back. Thank you for an unforgettable vacation Platinum Princess.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Dining tip: In Hotel

    At the dinner restaurants feel free to order several appetizers. They are all delicious and rather small portions.

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    Review of Platinum Yucatan Princess All Suites All Inclusive - Adults Only

    Reviewer score

    5
    5.01.0
    LovesaBeachVacation
    Business
    United States
    Oct 11, 2014

    Incredible

    This new resort is incredible! The staff was super friendly and did everything they could to make sure our stay was perfect. The resort is pristine. The food is really good in the four restaurants, buffet, and room service.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    4
    Location:
    4
    Value:
    5
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of Platinum Yucatan Princess All Suites All Inclusive - Adults Only

    Reviewer score

    2
    5.01.0
    Frequent Traveler LB
    Business
    Florida
    Oct 2, 2014

    NEEDS HELP

    an average hotel rated as excellent; room service offers decent food but is always delivered cold (if you get the right order at all), room service staff some very unfriendly, rooms are lovely, hotel needs to offer more entertainment options onsite, entertainment staff excellent other than one female who is VERY friendly with the males within a couple but if you are the female in the couple she is very rude, condescending, unfriendly; construction still going on should have been completed all ready because we were woken up early every morning from staff yelling in hallways and construction noise; hotel needs to offer food at main pool and beach, it's a long walk to sister property beach to get a snack at their beach club; restaurants are freezing and we both ended up sick; staff were concerned about the problems but nothing was done about it, their response was it was a soft opening, my response was on a soft opening things should be above and beyond; overall it's a great place for unseasoned travelers but if you've travelled at all you will be disappointed

    Hotel features (5 = best, 1 = worst):
    Amenities:
    2
    Room cleanliness:
    3
    Hotel staff:
    3
    Room comfort:
    4
    Location:
    2
    Value:
    2
    Trip purpose:

    Business

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    Review of Platinum Yucatan Princess All Suites All Inclusive - Adults Only

    Reviewer score

    3
    5.01.0
    Jota and Pri Voyages
    Business
    Dallas, TX
    Sep 27, 2014

    Nice Hotel

    This is a new hotel, when my husband and I arrived it had only been running for four days so the majority of rooms, restaurants, gym, spa, pool, etc were still under construction …literally! The hotel is very nice, the rooms are so pretty and modern, and the restaurants are also very nicely decorated and have a fancy feel to them. One of the biggest disappointments was that the beach was not cleaned as that was not one of the main priorities! It was filled with rocks so the water was not clear blue. We had to walk or take the shuttle to the next hotels every single day in order to enjoy the beach, night shows, and buffet/dinner. Back at Platinum the buffet food is good but not awesome same goes for the restaurants. The service was incredible the first few days (we stayed there for a week) but it when downhill overnight! Employees were never rude but as soon as more people started checking in for the weekend the service and attention went down significantly. We were not able to understand it as the place was not packed it was just a few more people but during dinner waiters would lose control so we were not served in a timely and efficient manner. It would take so long for us to get our drinks (even cold water), our order, and for our food to come out. Same issue during the breakfast buffet, some days we needed to literally hunt someone down for a coffee refill when the first days a waiter would always be alert as to when you needed one. We did notice that it was the new staff that sucked because the first waiters that we met were still very good and super nice. I guess for the price we paid it was a good stay and as we joked with other people, it was obvious that the hotel was kind of using us to “experiment” and see how things went with the new hotel. I have stayed at a RIU hotel in Cancun and would prefer it over this one 100%. As an all inclusive hotel you expect to be indulged and fascinated with the food and drinks (alcoholic and none) and Princess cannot be compared to RIU in regards to that and even though they will improve in many aspects I doubt they will be changing their entire menu. We had a nice stay but would not stay here again even for the price because there is better out there. As soon as all the construction is done and they do the grand opening the hotel will charge at least double, we personally still do not see it worth it. Overall nice experience but would not stay here again : )

    Hotel features (5 = best, 1 = worst):
    Amenities:
    2
    Room cleanliness:
    5
    Hotel staff:
    3
    Room comfort:
    4
    Location:
    3
    Value:
    2
    Trip purpose:

    Business

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    Review of Platinum Yucatan Princess All Suites All Inclusive - Adults Only

    Reviewer score

    5
    5.01.0
    Eneismekxkwkwks
    Business
    Mi
    Sep 14, 2014

    Great!

    Had a wonderful honeymoon in a swim up room!! Food was amazing! Must try the Japanese resturant TAO and Aroma! Room service was amazing! Lots of great choices! Helpful staff and all around wonderful time!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Review of Platinum Yucatan Princess All Suites All Inclusive - Adults Only

    Reviewer score

    4
    5.01.0
    Traveler12345678
    Business
    Planet Earth
    Sep 13, 2014

    Brand New Hotel. Very good, but room for improvement

    Potential to be a 5 star hotel. Improvements needed which are detailed below. This was only the grand opening so need for improvement is certainly understandable. Ice Machines needed - Service is good, but sometimes you just want to be able to do something by yourself. Getting ice is a perfect example of this. Shouldn't be necessary to have to call the concierge or go to a bar in person to fill your ice bucket. Restaurant options were limited. Needed to go next door to Grand Riviera Princess to eat dinner as you did not know what was going to be open until several hours before dinner. Main pool was also not open yet. In the morning, you will be awakened by doors slamming. The entire place has no carpeting, so there is a tremendous echo. Something needs to be done about the doors slamming. Guests will not have the consideration to close their doors softly, so some form of muting device or slam guard should be added to the doors. Regular shuttle service should be added to transport from this resort to the Grand Riviera and Sunset lobbies next door as most activities depart from those lobbies and there are more services. Other than that, rooms were immaculate. Loved the open shower concept. Pools around hotel were beautiful. This will be an excellent adults-only escape. Kinks should be ironed out by the time of the official opening which is 6 months from the grand opening.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    4
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Money-saving tip: In Hotel

    4 dollar one-way shuttle leaves from the lobby of the Grand Riviera Princess daily at times of 9 am, 12 pm & 4pm, with returns 3 hours later at 12 pm, 3 pm & 7 pm. This is a huge cost savings over taxis which will charge 20 USD one-way. Sometimes more. Taxi fares are inconsistent in Mexico.

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