$188 Avg/night
Rate and special offer based on Check-in: Aug 18, 2014 Check-out: Aug 20, 2014

Occidental Grand Xcaret - All Inclusive

4 stars
Ctra. Fed. Puerto Juarez, Chetumal Km. 282 # 307, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
371 reviews
Heaven

It is really comfortable. You feel so relaxed. The staff is really nice and attentive. I would... See full review

  • Monkey10
  • Jun 30, 2014
The best spot for my family

We decided to try this hotel to visit Xcaret during our stay. We tried the Royal Club and it was... See full review

  • Afebres
  • Jun 12, 2014
Family-friendly Caribbean resort adjacent to Xcaret ecological park
The Occidental Grand Xcaret offers direct access to the ecological park, Xcaret. The resort boasts stretches of white sand beaches, 11 international restaurants and 10 bars. There are 769 spacious suites, five winding pools and 10 public whirlpools at the all-inclusive, family-friendly resort. Because of the resort's close proximity to so many Yucatan treasures, you can venture out on day trips and be back by evening for dinner at one of the resort's spectacular eateries.
Highlights:
  • Exclusive direct access to Xcaret ecological park
  • Provides Unlimited Xcaret Xperience
  • Family-friendly with available cribs and a Kids Club program
Rooms:

Expect soothing, tropical colors and Mexican decor with dark wood accents and tiled floors. Rooms include a king-sized or two double-sized beds, stocked mini-bar, cable TV, hair dryer and alarm clock. Rooms range from deluxe to the royal club master suite, which features hydromassage bathtubs, luxurious linens, nightly turndown service and plush robes. Also included are private concierge services, in-room Internet access, private pool and whirlpool, balcony and DVD player. Cribs and extra beds are available to any guest upon request.

Features:

Guests can relax by one of the resort's five pools, hit the man-made beach and cove, play mini-golf, try their hand at archery, tennis or yoga, or spend some time snorkeling in the clear, blue waters. The spa features complementary access to the sauna, steam room and whirlpool for guests looking to relax. If kiddies are tagging along, drop them off at the Kids Club where they'll meet other children and build lasting memories in a supervised environment. For a fee, guests can partake in day excursions to nearby Chichen Itza, Tulum, Xel Ha, or hit the greens for a round of 18. Internet access is also available for a charge. 

Transportation
  • Cancun International Airport (46 mi/75 km)
Attractions
  • Playa del Carmen (5 mi/8.4 km)
  • Tulum pyramids (35 mi/57 km)
  • Chichen Itza (129 mi/208 km)
Business­
  • State-of-the-art business center
  • 7 meeting rooms accommodate up to 1,200 people
  • Business center and concierge services (copying, faxing, computer use) are available for a fee
Policies and fees
The experience of Unlimited Xcaret Xperience offers exclusive benefits for guests of Occidental Grand Xcaret:
  • Unlimited access and multi-entrance all day long to Xcaret park facilities
  • Private tour, where a Xcaret expert guide will take them to discover the park’s unique nature, culture and archaeology.
  • Reserved area at the Gran Tlachco Theater during the greatest presentation in Mexico: “Xcaret México Espectacular,” a celebration of culture and history featuring more than 300 artists
  • During their stay at the hotel’s Kids Club, infants can participate in a guided visit to Xcaret, where they’ll experience Mexico’s most representative traditions in the Main Plaza, always cared for by the hotel’s expert staff
  • VIP check-in
  • Unlimited reservations during the whole stay in all specialty restaurants (subject to availability)
  • Free room delivery of purchases made in any of Xcaret park’s stores
  • 10% off on meals, beverages at Xcaret park
  • 30% off on a 90-minute Special Mayan Massage “WAYAKA”
  • In-room robes and slippers during the whole stay

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.5848 -87.1219
Area served
Riviera Maya, Mexico.
Nearby airports
Cancun Internaional Airport (CUN).
Area description
Area attractions include the town of Playa del Carmen, Cozumel via ferry Golf nearby, shopping, Cancun nightlife (45 min), Xcaret Park, and water sports.

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Occidental Grand Xcaret - All Inclusive Rooms

Unlimited Xcaret Experience
Along with accommodations selected, this room type includes the following: Room type of your choice, Unlimited and multi-entrance access to Xcaret Park, private guided tour of Xcaret Park facilities, reserved area at the Gran Tlachco Theater during Xcaret Mxico Espectacular, a celebration of Mexican culture and history featuring more than 300 performers, guided, supervised visit to Xcaret for children enrolled in the hotel's Kids Club, VIP check-in, unlimited reservations at specialty restaurants (subject to availability), complimentary delivery of purchases made in any stores at Xcaret Park (to guestroom), 10% off meals and beverages at Xcaret Park, 30% off a 90-minute Special Mayan massage, In-room bathrobes and slippers, US$920 in resort credits coupons per stay, valid towards selected activities and amenities. Full details at check-in. Restrictions may apply.
Deluxe Room
Deluxe rooms include the all inclusive features of the resort, and have 2 double beds or 1 king bed, a min-fridge, safety deposit box, hair dryer, satellite TV, and telephone with data port. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.
Grand Romance Deluxe
The Grand Romance Deluxe category features Deluxe room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples, breakfast in bed the first morning, romantic dinner, 10 percent spa discount, turn down service, and a surprise gift with special romantic amenities.
Grand Romance Junior Suite
This category features Jr Suite room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples massage, breakfast in bed the first morning, romantic dinner, 10 percent spa discount, turn down service, and a surprise gift with special romantic amenities.
Grand Concierge Junior Suite
This category features Jr Suite room inclusions, as well as concierge service, Internet cafe access, turn down service, a fruit basket, and a bottle of wine. A 10 percent spa discount is also included, as well as superior room amenities, bathrobes to wear during your stay.
Royal Club
Guests of the Royal Club will enjoy spacious rooms and suites with luxury accommodations including hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service, fruit basket and plush bath robes. From private check-in and check-out receptions to special access to additional at a la carte dining options exclusive to The Royal Club members, guests are sure to have a uniquely royal experience. The Royal Club offers three private buildings with 45 rooms and suites, personal concierge service, stocked mini-fridge, DVD Player, in-room dining during certain times, private pool & whirlpool areas, preferred seating at a la carte restaurants & complimentary high speed internet at the Royal Club Lobby.
Royal Club Luxury
The Royal Club Luxury rooms include all of the resort's all-inclusive features and guests will enjoy spacious accommodations, including hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes. The Royal Club accommodations begin with private check-in and reception, and concierge services, in-room Internet access, in-room dining, a private pool and whirlpool, private restaurant and bar. The Royal Club Luxury rooms have 2 double beds, stocked mini-fridge and include safety deposit box, hair dryer, and telephone with data port, air conditioning, ceiling fans, cable TV, coffeemaker, iron and ironing board, complimentary wireless Internet access, daily news delivery upon request, private balcony and DVD player. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.
Royal Club Junior Suite
The Royal Club Jr. Suite rooms include all of the resort's all-inclusive features and guests will enjoy spacious accommodations where you enter a spacious living room and separate bedroom with private balcony. Royal Club Jr. Suite rooms also include hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes. The Royal Club accommodations begin with private check-in and reception, and concierge services, in-room Internet access, in-room dining, a private pool and whirlpool, private restaurant and bar. The Royal Club Jr. Suites rooms have 1 king bed, stocked mini-fridge and include safety deposit box, hair dryer, and telephone with data port, air conditioning, ceiling fans, cable TV, coffeemaker, iron and ironing board, complimentary wireless Internet access, daily news delivery upon request, private balcony and DVD player. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Concierge
Activities
Outdoor pool
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Business center
Meeting/Banquet facilities
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Wheel chair access

Dining

Le Buffet
Is located at the center of the resort featuring gourmet International buffet-style dining for breakfast, lunch and dinner. Breakfast 7:00 AM - 10:30 AM, Lunch 1:00 PM - 3:00 PM, Dinner 6:30 PM - 10:00 PM.
El Pescador
Offers market-fresh a la carte seafood selections served in an open-air, beachside atmosphere. Seafood restaurant "a la carte". Located in the Beach Club. Dinner 7:00 PM - 11:00 PM.
Royal Club Restaurant
Exclusive for Royal Club guests, serves a selection international cuisine for breakfast, lunch and dinner. Breakfast 7:00 AM - 10:30 AM, Lunch 11 AM - 4:00 PM, Tea Time 5:00 PM - 7 PM, Dinner 7:00 PM - 11:00 PM, and Room Service 7:00 AM -11:00 PM.
Sonora Grill
Offers delicious a la carte steak house delights hot off the grill, buffet salad and dessert service for dinner onlySteak House serving dinner from 6:00 PM - 10:00 PM.
El Lago
Is conveniently situated by the main pool in the Flamenco lodging section and offers snacks and light meals throughout the daySnack service available from 10:30 AM - 6:30 PM.
Club de Playa
Or Beach Club, offers an International buffet and for lighter fare in a casual setting International and seafood buffet. Located in the Beach Club. Lunch 12:00 PM - 4:00 PM.
La Hacienda
Is a festively decorated, colorful dinner house offering gourmet a la carte Mexican specialties for dinner only. Mexican restaurant serving dinner from 6:00 PM - 10:00 PM.
D'Oriental
Features a stylish, Asian ambience masterfully created with red walls, a wooden ceiling, hanging paper lamps and a parasol that is befitting of the delightful Chinese, Japanese, Thai and Indian cuisine. Dinner 7:00 PM - 11:00 PM.
Kids Club
Kids will enjoy the special kid's menu at the Kids Club buffet, as well. Lunch 12:00 PM - 2:00 PM.
Paco's Tacos
With a refreshing open-air terrace setting, dinner only, Tacos and Mexican appetizers. Snack service 6:00 PM - 10:00 PM.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (371)

Ratings and reviews for Occidental Grand Xcaret - All Inclusive

Overall score

3.8 / 5
5.01.0
371 out of 371
Amenities:
4
Room cleanliness:
4.3
Hotel staff:
4.1
Room comfort:
3.9
Location:
4.1
Value:
4

76% would recommend to a friend.

Sort by:
Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
bobloblaw
regina sask. can.
Feb 4, 2012

An enjoyable holiday

the grounds at the hotel were very nice. The staff were friendly and helpfull. The food was to die for and lots of it. It wood be nice if they had elevators at each of the buildings,but like my wife says it helpd to keep the weight off.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Dining tip: Short walk from hotel

go to all the restaurants at the hotel as they as each one has something special to offer.

Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
Shanesartini
Cranston, RI, USA
Jan 30, 2012

Great Trip

Unbeleivable resort. Stayed at many nice all inclusive resorts. This one takes the cake. The entire staff was fantastic. The room was always perfect. We were treated like royalty/VIP's the entire time and beleive me we are not either of those nor famous or rich. Highly recommend this resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Sightseeing tip: In Hotel

If interested in any type of attraction, book ASAP as they get booked fast

Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
Montanamarcie
Montana, USA
Jan 25, 2012

Amazing honeymoon vacation

It was amazing!!!! Friendly staff, breathtaking facilities, clean pools, many choices of food and beverages!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Shopping tip: Short drive from hotel

Playa de carmen... Super fun

Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
Senoir Thomas
Milwaukee,wi
Jan 18, 2012

Great atmoshere

This was my third stay at this hotel and I have to say that the setting is beautiful ie. the property. I was a little let down with the quality of the buffet food and selection over the last two stays, but overall it still as good or better then most. The nightly entertaiment is exceptional. The pools fantastic. The staff was exceedingly friendly and accomidating. In Short for a relexing getaway at a reasonable cost you cant go wrong with the Occidental Grand in Xcarat.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Sightseeing tip: Short drive from hotel

The underground swim thru the cenota Rio Secreto is amazing and is practically acroos the street.

Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
Stefy
Saint-Eustache, QC, Canada
Jan 15, 2012

Great Vacation

It is a great resort, with lot's to do and a very friendly staff! The only complaint I have, no room service! Over all great Resort!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
4
Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

3
5.01.0
Los Angeles Guy
Los Angeles
Jan 14, 2012

somewhat misleading

Generally a nice place & of pretty good value, with good food & a comfortable room. However, there was no internet in the room as listed, nor did the Grayline transport allow any free calls to the USA as listed. Trying to use their long distance (phone card) phones was a pain & their internet cost $5.00 US for 30 minutes. The beach was very small & you had to be there before 8am to get a chair. Overall, I think that the beautiful beaches in Cancun would be a better option. Security was tight at the hotels & because they were each "all inclusive", you had to pay quite alot, if you wanted to go to any other hotel to visit....hence being stuck at your hotel...& having to take a Taxi wherever you wanted to go. I wouldn't go back again....that's for sure.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

3
5.01.0
fungirl
WA
Jan 3, 2012

Christmas in Maya Riviera

The hotel located in a great spot. Ideal for families with kids. While we were there at Christmas the total theme catered to the children. Understandable....it was Christmas!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Nightlife tip: Short drive from hotel

Coco Bongos! Great time.

Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
Flori
Naperville, IL
Jan 1, 2012

Best Christmas Vacation!

We had a fantastic time! This is the perfect resort for family with small children. Our children loved the resort! It is conveniently located, it is a ten minute walk to Xcarete.....a must see (awsome place)! Explore is next door (another exciting place to visit)! Make sure you visit 5th Avenue in Playa Del Carmen, it is a 15 minute cab drive. The staff was very friendly, and went out of their way to accomodate you with any type of service you need. We were overall very pleased, and we are already planning to got back next year!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

Must visit Xcarete, it is walking distance from the hotel, it is next door. Also, make sure you purchase your tickets at the hotel, you will get a 50% discount.

Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
Meeks
Albany,NY
Dec 11, 2011

Great vacation

Friendly staff service, except when we arived we had to wait 4 hours for our hotel tobe ready. We also had water leaking from our ceiling for a few days. We didn't make too big of a fuss considering we spent very little time in our room, except to sleep and shower.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
3
Dining tip: In Hotel

The seafood restaraunt, Pescador was amazing... the very best of all the Al a carte rservations we had. It was perfect from the location to the meal and the service we received.

Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
Mrs. Gutierrez
Dallas, TX, USA
Dec 3, 2011

Our honeymoon

It was the perfect place to get away to a enjoy a romantic honeymoon. We loved the place it is beautiful, wonderful place to spend a couple or family vacation. I would recommend it to all family and friends we had an amazing time. The best vacation with my now husband.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
5
Money-saving tip: Not Applicable

Don't rent a car, everything you could possible need the hotel offers.

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