$388 Avg/night
Rate and special offer based on Check-in: Jan 17, 2015 Check-out: Jan 19, 2015

Occidental Grand Xcaret - All Inclusive

4 stars
Ctra. Fed. Puerto Juarez, Chetumal Km. 282 # 307, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
236 reviews
ALAWAYS GO BACK

I have stayed here 4 times and I plan on going back a 5th. time. I Love the Hotel the people the... See full review

  • Tommy COOTS
  • Nov 20, 2014
Heaven

It is really comfortable. You feel so relaxed. The staff is really nice and attentive. I would... See full review

  • Monkey10
  • Jun 30, 2014
Tucked within an ecological and historical preserve, the all-inclusive Occidental Grand Xcaret captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. Located less than an hour south of Cancun International Airport and 10 minutes from renowned Playa del Carmen, this glorious resort boasts winding river channels, free-form pools and a private beach with powder-soft white sand on a quiet cove. The Occidental Grand Xcaret features 11 international restaurants and 10 bars to fit every mood and occasion, from a romantic dinner to a lively family meal.

The Occidental Grand Xcaret offers direct access to the breathtaking natural wonder of the eco-archeological Xcaret Park. With an exclusive private entrance from the resort, travelers with a taste for eco-touring and adventure can explore the remains of a Mayan village, snorkel through ancient caves and underwater gardens, swim with dolphins, or observe jaguars, butterflies, tropical birds and other indigenous species in their natural habitat. For guests who wish to explore for three nights or more, can experience the newly released Unlimited Xcaret Experience, which provides unlimited access to and from the park, and many other exclusive VIP benefits. Explore these one of a king room types below for additional details on this special offer.

An all-inclusive escape from the everyday begins at any of the Occidental Grand Xcaret's five inviting pool areas and its 10 public whirlpools. Plus, the resort features a man-made beach on a cove with crystal clear water and sparkling white sand - perfect for an afternoon playing with the kids or for floating your cares away.

Also included in the all-inclusive plan are sports and activities, such as archery, mini-golf, tennis, a gym, snorkeling, Kids Club as well as spa services such as sauna, steam room and whirlpool. Daily entertainment and activities programs for children and adults are also part of the package as well as nightly shows and entertainment. All-inclusive include:

Unlimited meals, snacks & beverages
Full open bar with premium brands
11 restaurants, 9 bars & 1 Disco with bar
5 swimming pools
Beach Club
Beach bar with butler service
Chaise lounges & towel service at pool & beach areas
Daily activities program by the pool & beach areas
Nightly entertainment
Fitness room
Solarium
Sports: 2 paddle & 2 tennis courts, shuffleboard, mini-golf & archery
Kids Club with supervised activities (ages 412)
Taxes & gratuities

OPTIONAL FEATURES (not included in all-inclusive plan)

Spa services (beauty salon, massages, treatments)
Car and scooter rental
Excursions to: Tulum, Xel Ha, Chichen Itza and nearby attractions
Golf course nearby
Business and meeting center
Wedding and honeymoon programs
24 hour medical attention
Babysitting
Laundry service
Currency exchange
Telephone calls

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Occidental Grand Xcaret - All Inclusive Rooms

Unlimited Xcaret Experience
Along with accommodations selected, this room type includes the following: Room type of your choice, Unlimited and multi-entrance access to Xcaret Park, private guided tour of Xcaret Park facilities, reserved area at the Gran Tlachco Theater during Xcaret Mxico Espectacular, a celebration of Mexican culture and history featuring more than 300 performers, guided, supervised visit to Xcaret for children enrolled in the hotel's Kids Club, VIP check-in, unlimited reservations at specialty restaurants (subject to availability), complimentary delivery of purchases made in any stores at Xcaret Park (to guestroom), 10% off meals and beverages at Xcaret Park, 30% off a 90-minute Special Mayan massage, In-room bathrobes and slippers, US$920 in resort credits coupons per stay, valid towards selected activities and amenities. Full details at check-in. Restrictions may apply.
Deluxe Room
Deluxe rooms include the all inclusive features of the resort, and have 2 double beds or 1 king bed, a min-fridge, safety deposit box, hair dryer, satellite TV, and telephone with data port. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.
Grand Romance Deluxe
The Grand Romance Deluxe category features Deluxe room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples, breakfast in bed the first morning, romantic dinner, 10 percent spa discount, turn down service, and a surprise gift with special romantic amenities.
Grand Romance Junior Suite
This category features Jr Suite room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples massage, breakfast in bed the first morning, romantic dinner, 10 percent spa discount, turn down service, and a surprise gift with special romantic amenities.
Grand Concierge Junior Suite
This category features Jr Suite room inclusions, as well as concierge service, Internet cafe access, turn down service, a fruit basket, and a bottle of wine. A 10 percent spa discount is also included, as well as superior room amenities, bathrobes to wear during your stay.
Royal Club
Guests of the Royal Club will enjoy spacious rooms and suites with luxury accommodations including hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service, fruit basket and plush bath robes. From private check-in and check-out receptions to special access to additional at a la carte dining options exclusive to The Royal Club members, guests are sure to have a uniquely royal experience. The Royal Club offers three private buildings with 45 rooms and suites, personal concierge service, stocked mini-fridge, DVD Player, in-room dining during certain times, private pool & whirlpool areas, preferred seating at a la carte restaurants & complimentary high speed internet at the Royal Club Lobby.
Royal Club Luxury
The Royal Club Luxury rooms include all of the resort's all-inclusive features and guests will enjoy spacious accommodations, including hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes. The Royal Club accommodations begin with private check-in and reception, and concierge services, in-room Internet access, in-room dining, a private pool and whirlpool, private restaurant and bar. The Royal Club Luxury rooms have 2 double beds, stocked mini-fridge and include safety deposit box, hair dryer, and telephone with data port, air conditioning, ceiling fans, cable TV, coffeemaker, iron and ironing board, complimentary wireless Internet access, daily news delivery upon request, private balcony and DVD player. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.
Royal Club Junior Suite
The Royal Club Jr. Suite rooms include all of the resort's all-inclusive features and guests will enjoy spacious accommodations where you enter a spacious living room and separate bedroom with private balcony. Royal Club Jr. Suite rooms also include hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes. The Royal Club accommodations begin with private check-in and reception, and concierge services, in-room Internet access, in-room dining, a private pool and whirlpool, private restaurant and bar. The Royal Club Jr. Suites rooms have 1 king bed, stocked mini-fridge and include safety deposit box, hair dryer, and telephone with data port, air conditioning, ceiling fans, cable TV, coffeemaker, iron and ironing board, complimentary wireless Internet access, daily news delivery upon request, private balcony and DVD player. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Concierge
Activities
Outdoor pool
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Business center
Meeting/Banquet facilities
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Wheel chair access

Dining

Le Buffet
Is located at the center of the resort featuring gourmet International buffet-style dining for breakfast, lunch and dinner. Breakfast 7:00 AM - 10:30 AM, Lunch 1:00 PM - 3:00 PM, Dinner 6:30 PM - 10:00 PM.
El Pescador
Offers market-fresh a la carte seafood selections served in an open-air, beachside atmosphere. Seafood restaurant "a la carte". Located in the Beach Club. Dinner 7:00 PM - 11:00 PM.
Royal Club Restaurant
Exclusive for Royal Club guests, serves a selection international cuisine for breakfast, lunch and dinner. Breakfast 7:00 AM - 10:30 AM, Lunch 11 AM - 4:00 PM, Tea Time 5:00 PM - 7 PM, Dinner 7:00 PM - 11:00 PM, and Room Service 7:00 AM -11:00 PM.
Sonora Grill
Offers delicious a la carte steak house delights hot off the grill, buffet salad and dessert service for dinner onlySteak House serving dinner from 6:00 PM - 10:00 PM.
El Lago
Is conveniently situated by the main pool in the Flamenco lodging section and offers snacks and light meals throughout the daySnack service available from 10:30 AM - 6:30 PM.
Club de Playa
Or Beach Club, offers an International buffet and for lighter fare in a casual setting International and seafood buffet. Located in the Beach Club. Lunch 12:00 PM - 4:00 PM.
La Hacienda
Is a festively decorated, colorful dinner house offering gourmet a la carte Mexican specialties for dinner only. Mexican restaurant serving dinner from 6:00 PM - 10:00 PM.
D'Oriental
Features a stylish, Asian ambience masterfully created with red walls, a wooden ceiling, hanging paper lamps and a parasol that is befitting of the delightful Chinese, Japanese, Thai and Indian cuisine. Dinner 7:00 PM - 11:00 PM.
Kids Club
Kids will enjoy the special kid's menu at the Kids Club buffet, as well. Lunch 12:00 PM - 2:00 PM.
Paco's Tacos
With a refreshing open-air terrace setting, dinner only, Tacos and Mexican appetizers. Snack service 6:00 PM - 10:00 PM.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (236)

Ratings and reviews for Occidental Grand Xcaret - All Inclusive

Overall score

3.8 / 5
5.01.0
236 out of 236
Amenities:
3.9
Room cleanliness:
4.3
Hotel staff:
4.1
Room comfort:
3.9
Location:
4.1
Value:
4

77% would recommend to a friend.

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
JNS3
Business
Columbus, OH, USA
Mar 5, 2012

Friendly staff, beautiful grounds.

This is a nice hotel were the staff were all very pleasant and helpful. The grounds were well maintained. There are a number of buildings the rooms are located in, each with their own separate balcony, and I don't believe any were above 3 story's which gives you a more intimate feel to the surroundings. The buffet was very good for any meal. The speciality restaurants were just ok. Sonora grill was disappointing. El Pescador (Sea food was decent as was the Mediterranean place. If you have lots of plans for the day, I'd avoid the commitment of a reservation in one of the specialty restaurants, and go with the more expansive hours, and just show up at the buffet. The beach club was excellent for lunch. Drinks were plentiful in this all inclusive, and as I found out after being there a few days you could request premium drinks at no extra charge. The pools are nice, but finding a lounge chair was a little difficult b/c people would leave their towels overnight on the chairs to hold them for the next day. Perseverance pays, and we secured 3 chairs after about 45 minutes of scoping things out. The beach is nice, but no waves. Although it is a short 10 minute taxi ride to waves and a larger beach in Playa. Staff was helpful in informing you just how many pesos your taxi should cost for a given distance. Show up at the entrance, and they will have one there for you in 5 minutes or less.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Entertainment tip: Short walk from hotel

The park next door is very nice. Takes all day to see, but you can hang out in a hammock near the beach if you need a break. The show at night was good, and gives you a sense of the cultural history of the people and area. The underwater river was really only good for cooling off. There's no marine life to see in the water except a little at the end, and just limestone walls to look up at. The other exhibits were pretty nice, watching the dolphins was especially entertaining for about 20 minutes. Not sure paying the extra 100. to "swim" with them is worth it, but the good thing is you can observe it all before deciding.

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
smr traveler
Business
falmouth, mass
Mar 5, 2012

will return

We had a wonderful time. The staff was friendly and helpful to the point where the language barrior was not a problem. The room was spotless, the food good, and the grounds beautiful. It was so affordable that I would have expected less. I will definatly return. Pleasantly surprised

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Xel Ha is a must. Amazing

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
BJaye
Business
Toledo, OH, USA
Mar 2, 2012

Family Vacation w/Friends

Absolutely love this resort. This is the 2nd time back and last year we went to Blue Bay Grand Esmerelda - not near as nice as Grand Occidental and no sewer smell from recycled water like @ Blue Bay. The service @ Grand Occidental was outstanding; Olga was very helpful and professional as well as Magdiel, massage therapist. Our lovely housekeeper was so sweet and kind. The hotel manager was especially nice and professional and we ALL look forward to going back again next year. Have recommended Grand Occidental to many friends and family members!! Muey Bueno!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short drive from hotel

Playa del Carmen has excellent shopping. One of my favorite jewelers there is Gemini Jewelers. The owner/manager Ismael is a lovely gentleman that has a clean shop and doesn't try to "over" sell you. I won't buy from anyone else!

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
tkportell
Business
Park Hills, Missouri
Feb 27, 2012

Very Beautiful, Excellent for family

Started our check in with a very nice and helpful lady named Ruth. Everytime we saw her she took the time to ask how our stay was and offered her help if needed. Thanks to Fransisco the Consierge at Bldg 22, excellent service! The room was very nice, and really enjoyed the special snack, and chocolate covered strawberrys delivered daily to our room! Armondo at the buffet on the beach was very good. Also like talking with Juon while riding on the shuttle to the beach and back. The speciality resturants were a lacking in customer service. Would have liked a larger beach area, though the snorkeling was good. Overall the resort was magnificent! One of the most beautiful resorts that we have been too.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The buffetts were very good, The Mediteranian and China resturants were my favorites

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
Nettp
Business
Erie, MI, USA
Feb 24, 2012

Xcaret -- Wonderful Resort

This was our 2nd vacation at the Occidental Xcaret and it again met all our expectations. The food at the buffet is varied and there is food for everyone. Our favorite breakfast location is the Beach Club with a view of the ocean. Rooms are comfortable. Beach is man made on a cove and not very large but there is the ability to snorkle right at the beach. Great for beginning snorklers. Grounds are spectacular especially with the incorporation of the ruins. So much to do and see. Only area we had an issue with was the chairs at the pools. Had to put our towels out by 8am to snag a chair. Seemed like they were lacking chairs from the last time we vacationed there 2 years ago.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Seafood restaurant at the Beach Club is a must at least one time. It is fabulous to eat and listen to the waves crashing and see the lights of Cozumel in the distance. Food is great and wait staff caters to all your needs.

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
mdouc
Business
new brunswick , Canada
Feb 13, 2012

soso

First of all we booked our transfers through this site with gray line, i have only traveled for a couple of years , but i would have to say they are the best!! They sent a rep to come and meet us at the resort to give us a time they would pick us up to go back to the airport. They went above my expectations. Now for the resort, it's nice, very clean, staff is the best, the food averge, always the same things at the buffet. There is a couple of things that would make me not ever go back to this resort 1- the guy in the lobby ,hasseling , bugging, non stop every time you go by him, a discount for this a discount for that, only if you go listen to them try to sell you a timeshare. 2- they is NO BEACH 3- the maids never refilled the fridge or put ice in the bucket. Nothing major but it would of made things nicer if they would of had this things. And the best part was there was no BUGS!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
1
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

i would eat in the restaurants for meals not the buffet, the restaurant we went to was perfect!delicious!

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
bobloblaw
Business
regina sask. can.
Feb 4, 2012

An enjoyable holiday

the grounds at the hotel were very nice. The staff were friendly and helpfull. The food was to die for and lots of it. It wood be nice if they had elevators at each of the buildings,but like my wife says it helpd to keep the weight off.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

go to all the restaurants at the hotel as they as each one has something special to offer.

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
Shanesartini
Business
Cranston, RI, USA
Jan 30, 2012

Great Trip

Unbeleivable resort. Stayed at many nice all inclusive resorts. This one takes the cake. The entire staff was fantastic. The room was always perfect. We were treated like royalty/VIP's the entire time and beleive me we are not either of those nor famous or rich. Highly recommend this resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: In Hotel

If interested in any type of attraction, book ASAP as they get booked fast

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
Montanamarcie
Business
Montana, USA
Jan 25, 2012

Amazing honeymoon vacation

It was amazing!!!! Friendly staff, breathtaking facilities, clean pools, many choices of food and beverages!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short drive from hotel

Playa de carmen... Super fun

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
Senoir Thomas
Business
Milwaukee,wi
Jan 18, 2012

Great atmoshere

This was my third stay at this hotel and I have to say that the setting is beautiful ie. the property. I was a little let down with the quality of the buffet food and selection over the last two stays, but overall it still as good or better then most. The nightly entertaiment is exceptional. The pools fantastic. The staff was exceedingly friendly and accomidating. In Short for a relexing getaway at a reasonable cost you cant go wrong with the Occidental Grand in Xcarat.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

The underground swim thru the cenota Rio Secreto is amazing and is practically acroos the street.

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