$188 Avg/night
Rate and special offer based on Check-in: Oct 10, 2014 Check-out: Oct 13, 2014

Occidental Grand Xcaret - All Inclusive

4 stars
Ctra. Fed. Puerto Juarez, Chetumal Km. 282 # 307, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
231 reviews
Heaven

It is really comfortable. You feel so relaxed. The staff is really nice and attentive. I would... See full review

  • Monkey10
  • Jun 30, 2014
The best spot for my family

We decided to try this hotel to visit Xcaret during our stay. We tried the Royal Club and it was... See full review

  • Afebres
  • Jun 12, 2014
Family-friendly Caribbean resort adjacent to Xcaret ecological park
The Occidental Grand Xcaret offers direct access to the ecological park, Xcaret. The resort boasts stretches of white sand beaches, 11 international restaurants and 10 bars. There are 769 spacious suites, five winding pools and 10 public whirlpools at the all-inclusive, family-friendly resort. Because of the resort's close proximity to so many Yucatan treasures, you can venture out on day trips and be back by evening for dinner at one of the resort's spectacular eateries.
Highlights:
  • Exclusive direct access to Xcaret ecological park
  • Provides Unlimited Xcaret Xperience
  • Family-friendly with available cribs and a Kids Club program
Rooms:

Expect soothing, tropical colors and Mexican decor with dark wood accents and tiled floors. Rooms include a king-sized or two double-sized beds, stocked mini-bar, cable TV, hair dryer and alarm clock. Rooms range from deluxe to the royal club master suite, which features hydromassage bathtubs, luxurious linens, nightly turndown service and plush robes. Also included are private concierge services, in-room Internet access, private pool and whirlpool, balcony and DVD player. Cribs and extra beds are available to any guest upon request.

Features:

Guests can relax by one of the resort's five pools, hit the man-made beach and cove, play mini-golf, try their hand at archery, tennis or yoga, or spend some time snorkeling in the clear, blue waters. The spa features complementary access to the sauna, steam room and whirlpool for guests looking to relax. If kiddies are tagging along, drop them off at the Kids Club where they'll meet other children and build lasting memories in a supervised environment. For a fee, guests can partake in day excursions to nearby Chichen Itza, Tulum, Xel Ha, or hit the greens for a round of 18. Internet access is also available for a charge. 

Transportation
  • Cancun International Airport (46 mi/75 km)
Attractions
  • Playa del Carmen (5 mi/8.4 km)
  • Tulum pyramids (35 mi/57 km)
  • Chichen Itza (129 mi/208 km)
Business­
  • State-of-the-art business center
  • 7 meeting rooms accommodate up to 1,200 people
  • Business center and concierge services (copying, faxing, computer use) are available for a fee
Policies and fees
The experience of Unlimited Xcaret Xperience offers exclusive benefits for guests of Occidental Grand Xcaret:
  • Unlimited access and multi-entrance all day long to Xcaret park facilities
  • Private tour, where a Xcaret expert guide will take them to discover the park’s unique nature, culture and archaeology.
  • Reserved area at the Gran Tlachco Theater during the greatest presentation in Mexico: “Xcaret México Espectacular,” a celebration of culture and history featuring more than 300 artists
  • During their stay at the hotel’s Kids Club, infants can participate in a guided visit to Xcaret, where they’ll experience Mexico’s most representative traditions in the Main Plaza, always cared for by the hotel’s expert staff
  • VIP check-in
  • Unlimited reservations during the whole stay in all specialty restaurants (subject to availability)
  • Free room delivery of purchases made in any of Xcaret park’s stores
  • 10% off on meals, beverages at Xcaret park
  • 30% off on a 90-minute Special Mayan Massage “WAYAKA”
  • In-room robes and slippers during the whole stay

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.5848 -87.1219
Area served
Riviera Maya, Mexico.
Nearby airports
Cancun Internaional Airport (CUN).
Area description
Area attractions include the town of Playa del Carmen, Cozumel via ferry Golf nearby, shopping, Cancun nightlife (45 min), Xcaret Park, and water sports.

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Occidental Grand Xcaret - All Inclusive Rooms

Unlimited Xcaret Experience
Along with accommodations selected, this room type includes the following: Room type of your choice, Unlimited and multi-entrance access to Xcaret Park, private guided tour of Xcaret Park facilities, reserved area at the Gran Tlachco Theater during Xcaret Mxico Espectacular, a celebration of Mexican culture and history featuring more than 300 performers, guided, supervised visit to Xcaret for children enrolled in the hotel's Kids Club, VIP check-in, unlimited reservations at specialty restaurants (subject to availability), complimentary delivery of purchases made in any stores at Xcaret Park (to guestroom), 10% off meals and beverages at Xcaret Park, 30% off a 90-minute Special Mayan massage, In-room bathrobes and slippers, US$920 in resort credits coupons per stay, valid towards selected activities and amenities. Full details at check-in. Restrictions may apply.
Deluxe Room
Deluxe rooms include the all inclusive features of the resort, and have 2 double beds or 1 king bed, a min-fridge, safety deposit box, hair dryer, satellite TV, and telephone with data port. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.
Grand Romance Deluxe
The Grand Romance Deluxe category features Deluxe room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples, breakfast in bed the first morning, romantic dinner, 10 percent spa discount, turn down service, and a surprise gift with special romantic amenities.
Grand Romance Junior Suite
This category features Jr Suite room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples massage, breakfast in bed the first morning, romantic dinner, 10 percent spa discount, turn down service, and a surprise gift with special romantic amenities.
Grand Concierge Junior Suite
This category features Jr Suite room inclusions, as well as concierge service, Internet cafe access, turn down service, a fruit basket, and a bottle of wine. A 10 percent spa discount is also included, as well as superior room amenities, bathrobes to wear during your stay.
Royal Club
Guests of the Royal Club will enjoy spacious rooms and suites with luxury accommodations including hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service, fruit basket and plush bath robes. From private check-in and check-out receptions to special access to additional at a la carte dining options exclusive to The Royal Club members, guests are sure to have a uniquely royal experience. The Royal Club offers three private buildings with 45 rooms and suites, personal concierge service, stocked mini-fridge, DVD Player, in-room dining during certain times, private pool & whirlpool areas, preferred seating at a la carte restaurants & complimentary high speed internet at the Royal Club Lobby.
Royal Club Luxury
The Royal Club Luxury rooms include all of the resort's all-inclusive features and guests will enjoy spacious accommodations, including hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes. The Royal Club accommodations begin with private check-in and reception, and concierge services, in-room Internet access, in-room dining, a private pool and whirlpool, private restaurant and bar. The Royal Club Luxury rooms have 2 double beds, stocked mini-fridge and include safety deposit box, hair dryer, and telephone with data port, air conditioning, ceiling fans, cable TV, coffeemaker, iron and ironing board, complimentary wireless Internet access, daily news delivery upon request, private balcony and DVD player. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.
Royal Club Junior Suite
The Royal Club Jr. Suite rooms include all of the resort's all-inclusive features and guests will enjoy spacious accommodations where you enter a spacious living room and separate bedroom with private balcony. Royal Club Jr. Suite rooms also include hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes. The Royal Club accommodations begin with private check-in and reception, and concierge services, in-room Internet access, in-room dining, a private pool and whirlpool, private restaurant and bar. The Royal Club Jr. Suites rooms have 1 king bed, stocked mini-fridge and include safety deposit box, hair dryer, and telephone with data port, air conditioning, ceiling fans, cable TV, coffeemaker, iron and ironing board, complimentary wireless Internet access, daily news delivery upon request, private balcony and DVD player. Each mini-fridge has water, beer, and soft drinks that are replenished every other day.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Concierge
Activities
Outdoor pool
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Business center
Meeting/Banquet facilities
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Wheel chair access

Dining

Le Buffet
Is located at the center of the resort featuring gourmet International buffet-style dining for breakfast, lunch and dinner. Breakfast 7:00 AM - 10:30 AM, Lunch 1:00 PM - 3:00 PM, Dinner 6:30 PM - 10:00 PM.
El Pescador
Offers market-fresh a la carte seafood selections served in an open-air, beachside atmosphere. Seafood restaurant "a la carte". Located in the Beach Club. Dinner 7:00 PM - 11:00 PM.
Royal Club Restaurant
Exclusive for Royal Club guests, serves a selection international cuisine for breakfast, lunch and dinner. Breakfast 7:00 AM - 10:30 AM, Lunch 11 AM - 4:00 PM, Tea Time 5:00 PM - 7 PM, Dinner 7:00 PM - 11:00 PM, and Room Service 7:00 AM -11:00 PM.
Sonora Grill
Offers delicious a la carte steak house delights hot off the grill, buffet salad and dessert service for dinner onlySteak House serving dinner from 6:00 PM - 10:00 PM.
El Lago
Is conveniently situated by the main pool in the Flamenco lodging section and offers snacks and light meals throughout the daySnack service available from 10:30 AM - 6:30 PM.
Club de Playa
Or Beach Club, offers an International buffet and for lighter fare in a casual setting International and seafood buffet. Located in the Beach Club. Lunch 12:00 PM - 4:00 PM.
La Hacienda
Is a festively decorated, colorful dinner house offering gourmet a la carte Mexican specialties for dinner only. Mexican restaurant serving dinner from 6:00 PM - 10:00 PM.
D'Oriental
Features a stylish, Asian ambience masterfully created with red walls, a wooden ceiling, hanging paper lamps and a parasol that is befitting of the delightful Chinese, Japanese, Thai and Indian cuisine. Dinner 7:00 PM - 11:00 PM.
Kids Club
Kids will enjoy the special kid's menu at the Kids Club buffet, as well. Lunch 12:00 PM - 2:00 PM.
Paco's Tacos
With a refreshing open-air terrace setting, dinner only, Tacos and Mexican appetizers. Snack service 6:00 PM - 10:00 PM.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (231)

Ratings and reviews for Occidental Grand Xcaret - All Inclusive

Overall score

3.8 / 5
5.01.0
231 out of 231
Amenities:
3.9
Room cleanliness:
4.3
Hotel staff:
4.1
Room comfort:
3.9
Location:
4.1
Value:
4

77% would recommend to a friend.

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
MattyB
St Cloud MN
Mar 31, 2012

Royal Club junior suite

We stayed in the Royal Club and it was 100% worth the upcharge. The Royal Club offered a sense of community. All the guests were nice and wanted to get to know one another. Met a lot of great people. There was always a lounge chair available for us by the pool or by the ocean. And the food at the Royal Club was awesome. We did go into the common areas of the resort. Yes, they were nice but not nearly as nice as the Royal Club.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
lovestotravel8611
New Orleans, LA, USA
Mar 21, 2012

Amazing trip!

Just returned from a week trip and everything was wonderful! Friendly/helpful staff, clean rooms, beautiful resort, great drinks, and good food. The beach is man made, but it was still amazing. You aren't able to take long walks on the beach, but the long walks along the rocky edge made up for it. The pools are big enough to accommodate everyone. When we went the resort was completely booked, but did not feel over crowded. There is something for every age group at this resort. There is a lot of walking, but if you are unable to walk there is a shuttle that comes by every 15 minutes or so. All of the a la carte restaurants had pretty good food. Some were not a five star restaurant, but for this not being a 5 star resort the food was way above average. I would definitely recommend this resort!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

If you want to be closer to the restaurants request a room in the lobby or a room by the "quiet pool"

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
Canadian sick of Winter
London, ON, Canada
Mar 18, 2012

Badly Needed get a way!

From the check in (upgraded to VIP!), to the meals, the facility, the A La Carte dinners, and the entertainment, the Occidental was amazing. The staff is very friendly, encourage you to learn and use Spanish and make you feel welcome. The wait staff is incredible, the food and drinks were good. The beach is a little small, but we had done our homework so we knew to expect that. The snorkelling was great. Saw more fish in the bay then on a snorkelling tour! Would definitely go back to this resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Entertainment tip: In Hotel

The evening shows were top notch. Do not miss the "fire night" show. The best A La Carte is the Oriental, by far!

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
Albert Sr
Pleasant Mount, Pennsylvania
Mar 16, 2012

Stress Free Annual Leave

People extremely friendly they would go out of their wat to serve you. Concierge service top notch. Execellent food at all restaurants. The pool area was awesome; my wife loved the jacuzzi. Can't beat the drinks and wacamoli. Rooms were cleaned promptly daily and frig was well replenished with libations. Snacks were placed in our rooms every eve. Walks around the grounds were pleasant, however if you didn't want to walk, a shuttle was available only minutes wait. The shopping on the grounds was bit expensive, however there were a few isolated bargains. Overall a nice place and we would visit once again!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
3
Dining tip: In Hotel

El Pescador fantastic mussles and shrimp

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
Jimmy Jay
Butler NJ
Mar 8, 2012

Paradise on Earth

Do yourself a favor and ignore any unfavorable review about this hotel and particularly the man-made beach. Make your reservations and enjoy your trip. We have just returned from a seven-day stay and are thinking about when we can return. From the moment we arrived until the moment we boarded the shuttle for our return ride to Cancun Airport, we felt like a king and a queen. We know we have discovered Paradise on Earth at the Occidental Grand Xcaret. All members of the staff were exceedingly helpful. The hotel is set in the middle of very lush gardens and is constantly being maintained. Cleanliness is exceptional. Food is delicious. Amenities and activities were plentiful. The man-made beach is beautiful and there were always plenty of lounge chairs. The fact that it is man-made was a plus for us as you could experience the ocean waters without wrestling with strong currents and waves. There was not one thing about our trip that could be improved.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Entertainment tip: Short walk from hotel

Make sure you spend at least one day (preferably two) at the Xcaret Ecological Park which is a 5 minute walk from the hotel lobby. The show at night is incredible. You'll be standing and cheering by the end.

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
JNS3
Columbus, OH, USA
Mar 5, 2012

Friendly staff, beautiful grounds.

This is a nice hotel were the staff were all very pleasant and helpful. The grounds were well maintained. There are a number of buildings the rooms are located in, each with their own separate balcony, and I don't believe any were above 3 story's which gives you a more intimate feel to the surroundings. The buffet was very good for any meal. The speciality restaurants were just ok. Sonora grill was disappointing. El Pescador (Sea food was decent as was the Mediterranean place. If you have lots of plans for the day, I'd avoid the commitment of a reservation in one of the specialty restaurants, and go with the more expansive hours, and just show up at the buffet. The beach club was excellent for lunch. Drinks were plentiful in this all inclusive, and as I found out after being there a few days you could request premium drinks at no extra charge. The pools are nice, but finding a lounge chair was a little difficult b/c people would leave their towels overnight on the chairs to hold them for the next day. Perseverance pays, and we secured 3 chairs after about 45 minutes of scoping things out. The beach is nice, but no waves. Although it is a short 10 minute taxi ride to waves and a larger beach in Playa. Staff was helpful in informing you just how many pesos your taxi should cost for a given distance. Show up at the entrance, and they will have one there for you in 5 minutes or less.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
4
Entertainment tip: Short walk from hotel

The park next door is very nice. Takes all day to see, but you can hang out in a hammock near the beach if you need a break. The show at night was good, and gives you a sense of the cultural history of the people and area. The underwater river was really only good for cooling off. There's no marine life to see in the water except a little at the end, and just limestone walls to look up at. The other exhibits were pretty nice, watching the dolphins was especially entertaining for about 20 minutes. Not sure paying the extra 100. to "swim" with them is worth it, but the good thing is you can observe it all before deciding.

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

5
5.01.0
smr traveler
falmouth, mass
Mar 5, 2012

will return

We had a wonderful time. The staff was friendly and helpful to the point where the language barrior was not a problem. The room was spotless, the food good, and the grounds beautiful. It was so affordable that I would have expected less. I will definatly return. Pleasantly surprised

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Sightseeing tip: Short drive from hotel

Xel Ha is a must. Amazing

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
BJaye
Toledo, OH, USA
Mar 2, 2012

Family Vacation w/Friends

Absolutely love this resort. This is the 2nd time back and last year we went to Blue Bay Grand Esmerelda - not near as nice as Grand Occidental and no sewer smell from recycled water like @ Blue Bay. The service @ Grand Occidental was outstanding; Olga was very helpful and professional as well as Magdiel, massage therapist. Our lovely housekeeper was so sweet and kind. The hotel manager was especially nice and professional and we ALL look forward to going back again next year. Have recommended Grand Occidental to many friends and family members!! Muey Bueno!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Shopping tip: Short drive from hotel

Playa del Carmen has excellent shopping. One of my favorite jewelers there is Gemini Jewelers. The owner/manager Ismael is a lovely gentleman that has a clean shop and doesn't try to "over" sell you. I won't buy from anyone else!

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
tkportell
Park Hills, Missouri
Feb 27, 2012

Very Beautiful, Excellent for family

Started our check in with a very nice and helpful lady named Ruth. Everytime we saw her she took the time to ask how our stay was and offered her help if needed. Thanks to Fransisco the Consierge at Bldg 22, excellent service! The room was very nice, and really enjoyed the special snack, and chocolate covered strawberrys delivered daily to our room! Armondo at the buffet on the beach was very good. Also like talking with Juon while riding on the shuttle to the beach and back. The speciality resturants were a lacking in customer service. Would have liked a larger beach area, though the snorkeling was good. Overall the resort was magnificent! One of the most beautiful resorts that we have been too.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

The buffetts were very good, The Mediteranian and China resturants were my favorites

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Review of Occidental Grand Xcaret - All Inclusive

Reviewer score

4
5.01.0
Nettp
Erie, MI, USA
Feb 24, 2012

Xcaret -- Wonderful Resort

This was our 2nd vacation at the Occidental Xcaret and it again met all our expectations. The food at the buffet is varied and there is food for everyone. Our favorite breakfast location is the Beach Club with a view of the ocean. Rooms are comfortable. Beach is man made on a cove and not very large but there is the ability to snorkle right at the beach. Great for beginning snorklers. Grounds are spectacular especially with the incorporation of the ruins. So much to do and see. Only area we had an issue with was the chairs at the pools. Had to put our towels out by 8am to snag a chair. Seemed like they were lacking chairs from the last time we vacationed there 2 years ago.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Seafood restaurant at the Beach Club is a must at least one time. It is fabulous to eat and listen to the waves crashing and see the lights of Cozumel in the distance. Food is great and wait staff caters to all your needs.

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