$303 Avg/night
Rate and special offer based on Check-in: Aug 27, 2015 Check-out: Aug 30, 2015

Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

4 stars
View map of SM 11 MZ9 Lote10, Puerto Morelos, 77580

Hotel Overview

Reviewer score
4.1
out of 5
139 reviews
cool trip

It was a very nice, cool, pleasant trip. The food was great, the stay was great, the place was,... See full review

  • Albert E.
  • Jan 14, 2015
Fantastic Family Getaway

Went to Cancun to look at wedding venues. Stayed here (about 30 minutes south of Cancun). *Wedding... See full review

  • BizTraveler101
  • Nov 18, 2014
The Now Sapphire Riviera Cancun is located just 15 minutes from the Cancun International Airport. The resort boasts six international restaurants, seven bars, three oceanfront pools, a children's pool, spa and fitness center. Suites are situated in a mangrove preserve. Guests can plan an excursion to nearby Playa del Carmen or take a further trip to the archeological site at Tulum or the freshwater lagoons at Xel-Ha. The resort offers unique classes such as cooking, sushi making, wine tasting, candle making, painting and dance.
Rooms

Expect traditional Mayan architecture in the suites at Now Sapphire Riviera Cancun. Cool marble floors and exaggerated crown molding combine with bright accent furnishings to create a comfortable space that still feels regal and special. Guests choose from one of 496 suites including junior and preferred club suites. All rooms include one king-sized or two double beds, Jacuzzi for two, cable TV, daily refreshed mini-bar, electronic safe and 24-hour room service and Wi-Fi Internet (fees may apply). Preferred Club guests receive VIP amenities, a living room, two flat-screen TVs, private beach and free Internet, among other perks. Cribs are available upon request.

Property features

Guests at Now Sapphire Riviera Cancun enjoy Hobie cats, kayaks, sailing, windsurfing, tennis, waterfall swimming pool and shopping. The fitness center, open daily, caters to health-conscious guests with a stair climber, elliptical machines, stationary bikes, treadmills and free weights. For a relaxing visit, book a visit in the beautiful spa or practice your backswing on the golf course (fees may apply). At night, watch a movie on the beach or participate in Now Sapphire's exciting theme night parties.

Highlights
  • Six restaurants, seven bars, three pools at Now Sapphire Riviera Cancun
  • Unique classes such as sushi making, wine tasting and dance
  • Conveniently located between Cancun and Playa del Carmen
Nearby attractions
  • Playa del Carmen (12 mi/19 km)
  • Xel-Ha (22 mi/35 km)
  • Tulum (28 mi/45 km)
Business
  • High-speed wireless Internet (fees may apply)
Transportation
  • Cancun International Airport (15 minutes)

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Now Sapphire Riviera Cancun Resort and Spa - All Inclusive Rooms

Deluxe Junior Suite Tropical View
The Deluxe Junior Suite Tropical View features amazing views of the lush tropical gardens that surround the resort from a private balcony or terrace. This suite is elegantly decorated in the tones of the Caribbean with dark mahogany furniture and marble floors accentuating classic details. Step inside your very own private sanctuary of elegance and tranquility and sleep on one of the most relaxing beds in the Caribbean. These rooms are conditioned with one king or two double beds (on request on arrival at the hotel), and feature deluxe amenities.
Deluxe Junior Suite Ocean Front View
The Deluxe Junior Suite Ocean Front also features amazing views of the Caribbean Sea from a private balcony with whirlpool and is elegantly decorated with dark mahogany furniture and marble floors accentuating classic details. Step inside your very own private sanctuary of elegance and tranquility and sleep on one of the most relaxing beds in the Caribbean. These rooms are conditioned with one king or two double beds (on request on arrival at the hotel), and feature deluxe amenities.
Preferred Club Junior Suite Tropical View
The oversized Preferred Club Junior Suite Tropical View overlooks the lush tropical gardens that surround the resort and is elegantly decorated in the tones of the Caribbean with dark mahogany furniture and marble floors accentuating classic details. Step inside your very own private sanctuary of elegance and tranquilly and relish in the exclusivity of Preferred Club. The Preferred Club Junior Suites features a seating area conditioned with a sofa for added comfort. These rooms are equipped with one king or two double beds (on request on arrival at the hotel) and feature upgraded amenities.
Preferred Club Junior Suite Ocean Front View
The Preferred Club Junior Suite Ocean Front features spectacular views of the Caribbean Sea from a private balcony with whirlpool and is elegantly decorated with dark mahogany furniture and marble floors accentuating classic details. This oversized Preferred Club Junior Suite Ocean Front features spectacular views of the Caribbean Sea from a private balcony with Jacuzzi and is elegantly decorated with dark mahogany furniture and marble floors accentuating classic details.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Dining

Paramour
Creation of L'Hermitage Restaurant was inspired by the prestigious French wine "Hermitage" considered since always, as a Lordly and exceptional wine. At the beginning of the 19th century, Hermitage was quoted as the most expensive wine of France, overcoming even the Bordeaux "Premier Crus"; and with a great reputation and acceptance among the Royalty of the epoch; Produced in the small village of Tain L'Hermitage zone of vineyards in the south of Lyon France, near to the Rhne river; its denomination was created in 1937. Enjoy the French Cuisine of L'Hermitage Restaurant, where every single creation is a piece of art. (reservation required, for adults only)
TBD
honors the "Tequila", authentic and representative Mexican drink, whose origin and production dates back from the pre-Hispanic epoch, where native Indians, the "Tecuilas", invented the method for its elaboration, which prevails to the present days, and is still used by most of the current producers. In these indigenous societies, the consumption of Tequila was exclusively for Priests, Warriors and wise old People, since according to their beliefs, the plants of "Agave" was a divine creation, represented by Goddess Mayhuel. Enjoy Tequila Grill Restaurant, the very best of the traditional Mexican Cuisine. (reservations required)
Cibu
The beautiful Capri Island located in the Mediterranean Sea, in the south side of the gulf of Napoli, Italy, Capri Island, due to its beauty and captivation, has been considered as a perfect destination for leisure travelers since the epoch of the former Roman Republic to date. Enjoy Capri Restaurant; Contemporary Mediterranean Cuisine (reservations required)
Moments
Lobby Bar
Splash
Pool / Swim-up Bar in Main Pool
Eclipse
Disco (Fun Pub) Eclipse Night Club.
Market Cafe
Our delicious buffet restaurant, please enjoy your stay and do not miss the opportunity to have a breakfast, lunch or dinner in this restaurant.
Lemongrass
in the Japanese language is represented by the Violet flower, and recognized as a symbol of modesty; Kyushu is the biggest island considered as the origin of the Japanese civilization; and Shikoku is the smallest island with the lowest population. Sumir Restaurant; Flavors... Texture... Colours... Japanese Cuisine (reservation required)
Bluewater Grill
Right in front of our beach and all the way through Cabo Catoche north of the state of Quintana Roo Mxico, Belize, Guatemala and Honduras, is the "Great Mayan Reef" called Mesoamerican Reef as well; Considered as the world's second biggest, just after the Great Australian Reef. Only in the Mexican coast, its length is over three hundred kilometers, and its total length is over one thousand kilometers. Diverse species of flora and fauna develops and grows in it; in addition, the Great Mayan Reef is a natural barrier of protection, that keep the coasts from battering storms and hurricanes. Enjoy Reef Grill by the sea. House of the very finest cuts and seafood
Night Out Dine Around Package
The Night Out Dine Around Package is now available for guests of the following neighboring resort Now Jade Riviera Cancun and Now Sapphire Riviera Cancun

To take advantage of this wonderful opportunity, guests will need to speak to their resort's concierge, who will make all of the necessary arrangements in advance, including arrival and return times and restaurant selection. While dinner and entertainment are complimentary, guests will be responsible for the roundtrip taxi fare and all gratuities. Important to note is that this program is good for one evening in the same brand of resorts that the guest is staying at and the visit is not to be considered a day pass.

Meeting facilities

Meeting Info
We make occasions extraordinary Make one of the most beautiful and fascinating corners of the world the setting for your next meeting or event. We have the expertise, capacity and equipment to facilitate all of your meeting needs Meetings at Now Sapphire Riviera Cancun offer: 8,295 sq. ft. of flexible meeting space that can accommodate up to 860 guests Four individual climate-controlled ballrooms Infinite possibilities for themed events in unique locations throughout the property State-of-the-art audio-visual equipment Bilingual and experienced meetings and incentive staff to coordinate on-site meetings activities Full-service business center with highspeed Internet access

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Overall score

3.8 / 5
5.01.0
35 out of 139
Amenities:
3.7
Cleanliness:
4.4
Hotel staff:
3.9
Comfort:
4.1
Location:
3.9
Value:
3.7

74% would recommend to a friend.

Sort by:
Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Linda Ron9
Business
West Hempstead, MY
May 12, 2012

Great trip

The only problem with this trip is that it ended to soon.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Trisha V
Business
Erie, Colorado
Aug 13, 2012

A Must: Now Sapphire!

A fun, comfortable and enjoyable vacation. A must!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
urivillalba
Business
Utah
Jan 31, 2013

Awesome Family vacation!

The hotel is very nice and super clean. The check-in took like half hour bc the room wasnt ready but that was it. The Staff is very kind and welcoming, the food is amazing and the chefs very kind also. The rooms look great although you can hear everything that is going on on the halls, I think this is do to the Marble type of flooring throughout. The daily shows at night in their teather are entertaining and family friendly. We loved the kid's club, they have multiple activities every hour, it goes from 9am-10pm. Great experience overall.!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The food is delicious! The staff is great. Our room was in the third floor and had jacuzzi, if you want a suite and privacy, pick third floor rooms only, if you are in the first and second floors with jacuzzi in the balcony, everyone from the beach will be able to see you, so you won't have privacy.

Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Charlotte, NC
Apr 11, 2008

Very friendly and accomodating staff. Beautiful resort!

Very friendly and accomodating staff. They do appreciate tips - any amount seemed to be appreciated. Beautiful, clean rooms. Beautiful oceanview and beautiful gardens and grounds. The food was fresh and very good.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

The jet ski tour was very enjoyable.

Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Boston Ma
May 3, 2011

Great Resort

Wife and I have taken 7 AI trips in the past three years and this was one of the best. Very clean resort...beautiful pool where everyone meets. Food was very good and the ocean was great.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

You can walk the beach and contract to go on excursions for quite a bit less than the hotel charges.

Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
El Charro Carlos
Business
USA
Jul 23, 2007

A wonderful space with wonderful people.

This is a very nice hotel. The rooms are large and very confortable. The hotel staff is very kind and ready to help at any time. There are many restaurants that serve delicious meals. So, I strongly recommend this hotel for a very relaxing family vacations.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

In fact, you don?t need to look for something outside the hotel. You have everything you need in site.

Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
st louis
Apr 2, 2011

very nice hotel

It was nice resort and everyone was so kind.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
BizTraveler101
Business
Los Angeles, CA
Nov 18, 2014

Fantastic Family Getaway

Went to Cancun to look at wedding venues. Stayed here (about 30 minutes south of Cancun). *Wedding coordinators are excellent *Staff is super friendly and helpful *Clean rooms and clean resort *Food is excellent

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

4
5.01.0
JaredDad
Business
Pittsburgh, PA, USA
Nov 1, 2011

Perfect Family Vacation

We visited the Now Sapphire with our 11 month old son, being our first vacation with a child we were a little worried about how it would go. In the end we have no regrerts choosing the Now Sapphire for our first family vacation. Everyone at the resort was fabulous with our son and the room was clean enough we had no worries with him playing in the floor. The food was for the most part all very good, like other experiences I have had at AI's in Mexico I didn't care much for the steak house. This is something I come to expect and doesn't really bother me, but the quality of the meat they use just doesn't seem up to par in this area. On the contrary the beef at the Teppanyaki tables at Lemongrass was outstanding. The mexican restaurant was also delicious. Buffets for breakfast and lunch were fabulous, you can eat at the Bluewater Grill for lunch but we stuck to the buffet after waiting 30 min for drinks our first day there at Bluewater. One other time the AC was being worked on in the buffet and our awesome waiter (Carlos) from the Market Cafe offered up something from the Bluewater menu until the buffet opened. We chose the wings, which had a good sauce, but were still frozen and raw in the midde. So, needless to say our only two bad experiences at this resort stemmed from the Bluewater for lunch so we wouldn't recommend it. The buffet was pretty good mixing it up though and we had no problems or never got tired of eating there every day. Overall we had a great time despite Hurricane Rina also visiting the Yucatan the week we were there. We would definitely recommend this resort and look forward to returning sometime in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Ask for Carlos at the Market Cafe during breakfast and lunch.

Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

4
5.01.0
Lauren Boston
Business
Boston, MA
Jul 25, 2012

Now Sapphire

I was there for my sister's wedding. It is a beautiful place with a very helpful staff. My only real complaints are the lack of cold air conditioning and the restaurants were too small. The buffet was really nice but the waiting time for the other specialty restaurants was way too long for any party more than four.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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