$240 Avg/night
Rate and special offer based on Check-in: Oct 26, 2014 Check-out: Oct 27, 2014

Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

4 stars
SM 11 MZ9 Lote10, Puerto Morelos, 77580
Hotel Overview
Reviewer score
4.1
out of 5
150 reviews
Amazing!

I came here to relax and unwind on a solo vacation. What a perfect choice! The resort is absolutely... See full review

  • ATLsolotraveler
  • Apr 23, 2014
Honeymoon 2.5 years later

It was our first trip to Mexico and we waited 2.5 years to go on our honeymoon and it was amazing.... See full review

  • Hughes1008
  • Aug 9, 2013
Mayan-inspired Caribbean resort with watersports, unique classes
The Now Sapphire Riviera Cancun is located just 15 minutes from the Cancun International Airport. The resort boasts six international restaurants, seven bars, three oceanfront pools, a children's pool, spa and fitness center. Suites are situated in a mangrove preserve. Guests can plan an excursion to nearby Playa del Carmen or take a further trip to the archeological site at Tulum or the freshwater lagoons at Xel-Ha. The resort offers unique classes such as cooking, sushi making, wine tasting, candle making, painting and dance.
Highlights:
  • Six restaurants, seven bars, three pools at Now Sapphire Riviera Cancun
  • Unique classes such as sushi making, wine tasting and dance
  • Conveniently located between Cancun and Playa del Carmen
Rooms:

Expect traditional Mayan architecture in the suites at Now Sapphire Riviera Cancun. Cool marble floors and exaggerated crown molding combine with bright accent furnishings to create a comfortable space that still feels regal and special. Guests choose from one of 496 suites including junior and preferred club suites. All rooms include one king-sized or two double beds, Jacuzzi for two, cable TV, daily refreshed mini-bar, electronic safe and 24-hour room service and Wi-Fi Internet (fees may apply). Preferred Club guests receive VIP amenities, a living room, two flat-screen TVs, private beach and free Internet, among other perks. Cribs are available upon request.

Features:

Guests at Now Sapphire Riviera Cancun enjoy Hobie cats, kayaks, sailing, windsurfing, tennis, waterfall swimming pool and shopping. The fitness center, open daily, caters to health-conscious guests with a stair climber, elliptical machines, stationary bikes, treadmills and free weights. For a relaxing visit, book a visit in the beautiful spa or practice your backswing on the golf course (fees may apply). At night, watch a movie on the beach or participate in Now Sapphire's exciting theme night parties.

Transportation
  • Cancun International Airport (15 minutes)
Attractions
  • Playa del Carmen (12 mi/19 km)
  • Xel-Ha (22 mi/35 km)
  • Tulum (28 mi/45 km)
Business­
  • High-speed wireless Internet (fees may apply)

Hotel Map

20.8788 -86.8659
Area served
Cancun, Playa del Carmen, Xcaret, Akumal, Xel-ha
Nearby airports
Cancun International Airport
Area description
Half an hour south of Cancun lies this wondrous slice of paradise, 15 minutes from the Cancun International Airport, nearby Playa del Carmen, Xcaret, Akumal and Xel-ha. Also close to the world-famous Mayan archeological zones such as Tulum, Coba, and Chichen Itza.

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Now Sapphire Riviera Cancun Resort and Spa - All Inclusive Rooms

Deluxe Junior Suite Tropical View
The Deluxe Junior Suite Tropical View features amazing views of the lush tropical gardens that surround the resort from a private balcony or terrace. This suite is elegantly decorated in the tones of the Caribbean with dark mahogany furniture and marble floors accentuating classic details. Step inside your very own private sanctuary of elegance and tranquility and sleep on one of the most relaxing beds in the Caribbean. These rooms are conditioned with one king or two double beds (on request on arrival at the hotel), and feature deluxe amenities.
Deluxe Junior Suite Ocean Front View
The Deluxe Junior Suite Ocean Front also features amazing views of the Caribbean Sea from a private balcony with whirlpool and is elegantly decorated with dark mahogany furniture and marble floors accentuating classic details. Step inside your very own private sanctuary of elegance and tranquility and sleep on one of the most relaxing beds in the Caribbean. These rooms are conditioned with one king or two double beds (on request on arrival at the hotel), and feature deluxe amenities.
Preferred Club Junior Suite Tropical View
The oversized Preferred Club Junior Suite Tropical View overlooks the lush tropical gardens that surround the resort and is elegantly decorated in the tones of the Caribbean with dark mahogany furniture and marble floors accentuating classic details. Step inside your very own private sanctuary of elegance and tranquilly and relish in the exclusivity of Preferred Club. The Preferred Club Junior Suites features a seating area conditioned with a sofa for added comfort. These rooms are equipped with one king or two double beds (on request on arrival at the hotel) and feature upgraded amenities.
Preferred Club Junior Suite Ocean Front View
The Preferred Club Junior Suite Ocean Front features spectacular views of the Caribbean Sea from a private balcony with whirlpool and is elegantly decorated with dark mahogany furniture and marble floors accentuating classic details. This oversized Preferred Club Junior Suite Ocean Front features spectacular views of the Caribbean Sea from a private balcony with Jacuzzi and is elegantly decorated with dark mahogany furniture and marble floors accentuating classic details.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Paramour
Creation of L'Hermitage Restaurant was inspired by the prestigious French wine "Hermitage" considered since always, as a Lordly and exceptional wine. At the beginning of the 19th century, Hermitage was quoted as the most expensive wine of France, overcoming even the Bordeaux "Premier Crus"; and with a great reputation and acceptance among the Royalty of the epoch; Produced in the small village of Tain L'Hermitage zone of vineyards in the south of Lyon France, near to the Rhne river; its denomination was created in 1937. Enjoy the French Cuisine of L'Hermitage Restaurant, where every single creation is a piece of art. (reservation required, for adults only)
TBD
honors the "Tequila", authentic and representative Mexican drink, whose origin and production dates back from the pre-Hispanic epoch, where native Indians, the "Tecuilas", invented the method for its elaboration, which prevails to the present days, and is still used by most of the current producers. In these indigenous societies, the consumption of Tequila was exclusively for Priests, Warriors and wise old People, since according to their beliefs, the plants of "Agave" was a divine creation, represented by Goddess Mayhuel. Enjoy Tequila Grill Restaurant, the very best of the traditional Mexican Cuisine. (reservations required)
Moments
Lobby Bar
Splash
Pool / Swim-up Bar in Main Pool
Cibu
The beautiful Capri Island located in the Mediterranean Sea, in the south side of the gulf of Napoli, Italy, Capri Island, due to its beauty and captivation, has been considered as a perfect destination for leisure travelers since the epoch of the former Roman Republic to date. Enjoy Capri Restaurant; Contemporary Mediterranean Cuisine (reservations required)
Eclipse
Disco (Fun Pub) Eclipse Night Club.
Market Cafe
Our delicious buffet restaurant, please enjoy your stay and do not miss the opportunity to have a breakfast, lunch or dinner in this restaurant.
Lemongrass
in the Japanese language is represented by the Violet flower, and recognized as a symbol of modesty; Kyushu is the biggest island considered as the origin of the Japanese civilization; and Shikoku is the smallest island with the lowest population. Sumir Restaurant; Flavors... Texture... Colours... Japanese Cuisine (reservation required)
Bluewater Grill
Right in front of our beach and all the way through Cabo Catoche north of the state of Quintana Roo Mxico, Belize, Guatemala and Honduras, is the "Great Mayan Reef" called Mesoamerican Reef as well; Considered as the world's second biggest, just after the Great Australian Reef. Only in the Mexican coast, its length is over three hundred kilometers, and its total length is over one thousand kilometers. Diverse species of flora and fauna develops and grows in it; in addition, the Great Mayan Reef is a natural barrier of protection, that keep the coasts from battering storms and hurricanes. Enjoy Reef Grill by the sea. House of the very finest cuts and seafood
Night Out Dine Around Package
The Night Out Dine Around Package is now available for guests of the following neighboring resort Now Jade Riviera Cancun and Now Sapphire Riviera Cancun

To take advantage of this wonderful opportunity, guests will need to speak to their resort's concierge, who will make all of the necessary arrangements in advance, including arrival and return times and restaurant selection. While dinner and entertainment are complimentary, guests will be responsible for the roundtrip taxi fare and all gratuities. Important to note is that this program is good for one evening in the same brand of resorts that the guest is staying at and the visit is not to be considered a day pass.

Meeting facilities

Meeting Info
We make occasions extraordinary Make one of the most beautiful and fascinating corners of the world the setting for your next meeting or event. We have the expertise, capacity and equipment to facilitate all of your meeting needs Meetings at Now Sapphire Riviera Cancun offer: 8,295 sq. ft. of flexible meeting space that can accommodate up to 860 guests Four individual climate-controlled ballrooms Infinite possibilities for themed events in unique locations throughout the property State-of-the-art audio-visual equipment Bilingual and experienced meetings and incentive staff to coordinate on-site meetings activities Full-service business center with highspeed Internet access

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (150)

Ratings and reviews for Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Overall score

4.1 / 5
5.01.0
150 out of 150
Amenities:
4.1
Room cleanliness:
4.6
Hotel staff:
4.3
Room comfort:
4.4
Location:
4.2
Value:
4.2

88% would recommend to a friend.

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Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
BrianEgan
Business
Brooklyn, NY
Jun 20, 2012

Close to Perfection

We stayed here for 7 nights in early June 2012. Everything was amazing; the staff was attentive & kept the drinks flowing, the beach was beautiful white sand, the two pools where never too crowded (this goes double for the Adult Pool) and our room was wonderful. Definitely pay the extra cost to be upgraded to 'Preferred Club'. This gives you a host of new amenities; more attentive concierge service, an oceanfront room with personal JACUZZI on your balcony, access to the adults-only pool, access to a nicer (outdoor) breakfast service, the ability to reserve pool & beach chairs in advance, etc.. We didn't end up using the ability to reserve chairs because neither the adult pool nor the beach was ever too crowded (which surprised me), but the upgrade is more than worth it if only for the personal jacuzzi & access to the adult pool. The main pool is fun, and has the only swim up bar, but is also noisy & crowded. Compared to this the Adults Only pool was a quiet oasis with never more than a handful of swimmers! If you stay here & do upgrade to Preferred Club, I would highly recommend asking the Club concierge if they can put you in a third floor room. You'll get a LOT more privacy for that private jacuzzi (first floor balconies are right on the beach) plus 3rd floor rooms have much higher ceilings which give a more palatial feel. We asked to be moved from the 1st to the 3rd the morning of our second day there and, despite the hotel being near capacity, within 45 minutes a bellhop was moving our bags. As for off-hotel stuff, I'd recommend the 3 mile walk down the beach to Puerto Moreles as a nice way to spend a morning. There are dozens of excursions to choose from and the hotel's two Amstar reps - Miguel & Erick - where amazing in their friendliness, breadth & depth of knowledge about the various trips on offer. I'd recommend emailing the hotel before you arrive and asking to be put in touch with one of them. We did the half-day trip to Coba (worth it for the Indiana Jones feel!) and full-day trip to Chichen Itza. Highly recommend both. The only slight drawback to the hotel is that the food is thoroughly mediocre. But as long as the drinks are tasty and the food is *free*, what does it matter? We'll definitely go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Time-saving tip: In Hotel

Email the hotel a week or two before you arrive. Ask to be placed in a third floor room, and to be put in touch with the hotel's Amstar rep(s) about excursions. This way you'll be able to piece together your itinerary and maximize beach time in advance!

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Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Trisha V
Business
Erie, Colorado
Aug 13, 2012

A Must: Now Sapphire!

A fun, comfortable and enjoyable vacation. A must!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Super Pichy
Business
New York City
Oct 23, 2012

FANTASTIC TRIP

This is a great hotel , the rooms are really but really nice and big . The staff is unreal , and dont be cheap, this people work for MONEY like you and me so dont forget ( TIPS) and you will get the service in your life ... we ll go back again in december....

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Baloo
Business
Paris, France
Nov 2, 2012

Best service ever encountered!

We travel 3 to 4 times a year to various places worldwide. Not only the premises are beautiful and relaxing, but the employees, without exception, are at the same time extremely kind but also very efficient. The "all-inclusive" formula is great, but, especially, the "Preferred guest" option: private beach and pool, with reserved seats, special lounge, etc.. is worth it. They try very hard to please you, and...succeed! However, if you come for scuba diving on the reefs, there is a local spot, but going to the fabulous Cozumel sites is way too far: 12h journey altogether (riding unconfortable bus and ferry). Also, Spa tariffs are way too high.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

There are several "à la carte" restaurants where it is really nice to have dinner. Do not hesitate to sign up at the door, even if it is a 45' wait. They give you a pager and you can enjoy any bar, while waiting.

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Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Promise 52
Business
Burlington, Kansas
Dec 5, 2012

a week in paradise

Excellent service and food. I was disappointed in the check in processa as they tried to sell you tour packages before letting you go to your room. But that was the only negative. We had an ocean front room and upgraded to the preferred package which i would reccomend.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Make sure to get to the restaurant early to avoid a wiat. No revervations taken.

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Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
urivillalba
Business
Utah
Jan 31, 2013

Awesome Family vacation!

The hotel is very nice and super clean. The check-in took like half hour bc the room wasnt ready but that was it. The Staff is very kind and welcoming, the food is amazing and the chefs very kind also. The rooms look great although you can hear everything that is going on on the halls, I think this is do to the Marble type of flooring throughout. The daily shows at night in their teather are entertaining and family friendly. We loved the kid's club, they have multiple activities every hour, it goes from 9am-10pm. Great experience overall.!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The food is delicious! The staff is great. Our room was in the third floor and had jacuzzi, if you want a suite and privacy, pick third floor rooms only, if you are in the first and second floors with jacuzzi in the balcony, everyone from the beach will be able to see you, so you won't have privacy.

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Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
palmer220
Business
Indianapolis, IN
Feb 11, 2013

Relaxing vacation!

This resort was beautiful!! Huge pool, daily entertainment, great food (dessert could have been better). The staff was very friendly! The bartenters didn't skimp on drinks, and seemed like all the staff was happy and having a good time as well. Kayaking and sailing was included as well! Beautiful beach and place for a wedding!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Hughes1008
Business
Dallas, TX
Aug 9, 2013

Honeymoon 2.5 years later

It was our first trip to Mexico and we waited 2.5 years to go on our honeymoon and it was amazing. The hotel was beautiful and the ocean perfect! The staff was very helpful and was willing to do anything as well as having a clean room daily. The activities they provide is great for people not wanting to just lounge around all day. I would definitley recommend this place as well as stay there again. The service and food is second to none. Loved every minute!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: In Hotel

They provide entertainment daily and nightly.

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Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
cancun mexico
Dec 7, 2010

the first real vacation

the place was great went shopping the cab driver stayed with us to bring us back first one

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Battle Creek, MI
Oct 22, 2010

Beautifule Resort & Fantastic Service

Now Sapphire was a beautiful resort - very clean, perfectly landscaped, and some of the best service we've ever received. We spent a lot of time on the beach which was big and filled with very soft sand. The water was very clear and calm. We enjoyed some of the complimentary activities such as sailing and kayaking. Like most all inclusive resorts the food was average and some things were better than others. They did have a lot of delicious fish and chicken to choose from. The only thing that could have made this trip better would be more varieties of beer (they only had Corona). The rooms could also be more comfortable, but that's more of a preference (the beds were pretty hard which I didn't like). Overall I would definitely recommend this resort to anyone looking for a relaxing trip to Riviera Maya.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Not Applicable

If you travel to Now Sapphire in the off season (we went in mid-October), not all of the restaurants listed on the website are open daily. They had 3 open each night and it rotated each day. We didn't have an issue with having fewer options each night for dinner, but I heard some people make some comments about being disappointed that not all restaurants were open every night.

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