Now Sapphire Riviera Cancun Resort and Spa - All Inclusive ★★★★

Best price guarantee!

Find a lower price somewhere else and we'll pay 100% of the difference in Orbucks, plus up to $100 in additional Orbucks for Orbitz Rewards members Learn more

$538
avg/night
Rate and special offer based on
Check-in: Feb 10, 2016 Check-out: Feb 11, 2016

Perfect Family Vacation

Would recommend Tue, Nov 1, 2011
We visited the Now Sapphire with our 11 month old son, being our first vacation with a child we were a little worried about how it would go. In the end we have no regrerts choosing the Now Sapphire for our first family vacation. Everyone at the resort was fabulous with our son and the room was clean enough we had no worries with him playing in the floor. The food was for the most part all very good, like other experiences I have had at AI's in Mexico I didn't care much for the steak house. This is something I come to expect and doesn't really bother me, but the quality of the meat they use just doesn't seem up to par in this area. On the contrary the beef at the Teppanyaki tables at Lemongrass was outstanding. The mexican restaurant was also delicious. Buffets for breakfast and lunch were fabulous, you can eat at the Bluewater Grill for lunch but we stuck to the buffet after waiting 30 min for drinks our first day there at Bluewater. One other time the AC was being worked on in the buffet and our awesome waiter (Carlos) from the Market Cafe offered up something from the Bluewater menu until the buffet opened. We chose the wings, which had a good sauce, but were still frozen and raw in the midde. So, needless to say our only two bad experiences at this resort stemmed from the Bluewater for lunch so we wouldn't recommend it. The buffet was pretty good mixing it up though and we had no problems or never got tired of eating there every day. Overall we had a great time despite Hurricane Rina also visiting the Yucatan the week we were there. We would definitely recommend this resort and look forward to returning sometime in the future.

Dining

Ask for Carlos at the Market Cafe during breakfast and lunch.

| Pittsburgh, PA, USA Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Wisconsin Girls

Would recommend Mon, Oct 24, 2011
The resort was nice, staff friendly, food very good. The Mexician res. was only open on weekends, very disappointing, never got eat there. The beach was wonderful, you can walk the beach to Puerto Morles 3 miles, then take a taxi back $10.00

Dining

Mexican Resturant only open on weekends !

| Wisconsin, USA Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Anniversary

Would recommend Mon, Oct 10, 2011
Very nice resort, the staff, accomodations and food was amazing. This was our first trip to Cancun, but we talked to other couples that had been before and stayed at other resorts. They all said that this resort was much better than they had stayed at.

Dining

Try the Paramour restraunt

| Lawrenceburg, KY 40342, USA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Romantic Relaxation

Would recommend Tue, Sep 27, 2011
Beautiful resort with most friendly staff. Have been to different resorts in Jamaica, Aruba, and Bahamas but this had the best staff, rooms, and location (only 20 minutes from airport). Upgraded to preferred club and was worth every penny. WIFI included in the room and had our own pool with beds around the edge. Concierge service at the pool was also the best. Thanks Antonio and Ivan!!! No wristbands. Food was delicious. Couples - do the romantic dinner. Was a wonderful evening. Only a couple cons: No food service at the pool. Only 2 restaurants open each night so needed a strategy planned out ahead of time. Needed to crank up the air conditioning in the restaurants.

Shopping hint

If you do the bus trip to Playa Del Carmen, just buy your souvenirs in the shops at the places who have set prices. Trying to negotiate with the locals doesn't get you anything cheaper.

| Pittsburgh, Pennsylvania Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Mixed Reviews

Would recommend Sun, Aug 21, 2011
I guess I will start with the negatives, from my understanding the reason why you make a reservation is to "reserve" a certian item in this case a type of room so that when you actually arrive thats what you receive. So having said that, I recieved 2 double beds instead of the reserved king. The Quality of the food needs to be upgraded. I understand its mexico along with being all inclusive but that should not be used as an excuse to have sub-standard meals. Along with the meals, the service was hit or miss. One meal the service was great, the next the waiter couldn't even remember the drinks. This hotel should also keep on hand american money. This way when guests arrive and they need change or pay for extra services such as internet they can be given pesos to spend in Mexico. But upon check out the hotel should have american money to makchange for any extra services. Having said that, the hotel is absoutely gorgeous. The room although not wht I reserved was gorgeous as well. The room service is a good service although the menu should be expanded. The min bar service is excellent, although snacks should be added, maybe a bag of chips and a candy bar.. I would definately reccoment this hotel to friends as well stay here again.

| Morris County, NJ Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

great time!

Would recommend Sat, Aug 20, 2011
The resort was beautiful and the service was wonderful. It is a little tricky to leave the resort unless you book a trip through them which can be pricey, but if you plan is to enjoy your stay at the resort then it really couldn't have been better. We had never stayed at an all inclusive before and it was really cool to have everything and I mean everything already paid for. The food was not the best. It was fine, but we had high expectations and never had anything that was great.

Attractions

We went to Xel-sha because it was recommended and it was fun but expensive and not quite what we were thinking. It is kind of like an amusement park instead of an authentic experiance. We enjoyed other excursions much more.

| Michigan, USA Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Great Family Getaway

Would recommend Wed, Aug 17, 2011
I went with my family to this resort and had a good time. We were able to drop the kids off for a few hours and have adult time. Love it and would stay here again.

Attractions

Book Tulum and Xel-Ha together. We had such a good time at Xel-Ha and the kids loved it as well.

| Morris County, NJ Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Fabulous 25th Wedding Anniversary Trip!

Would recommend Sun, Aug 7, 2011
The resort and grounds were absolutely wonderful. The beach was fabulous, the pool was exceptional being warm and large enough to accommodate many people without being crowded, the buildings were beautiful including the lobby and the rooms. The size of the resort was perfect, not too big to be overwhelmed with people, but people there to make it fun. The food was delicious, better than I thought it would be especially the cafe market buffet. I am ready to go back soon!

| Madison, WI Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Wouldn't go back

Would not recommend Tue, Jul 19, 2011
Beautiful place, nice beach and pool. Very clean place including the rooms. Good entertainment during the day and evening. However, there were lots of kids hanging around the swim up bar making it hard for adults to get a drink. There was an Explorers Club for the kids, but apparently parents didn't take advantage of this. The reason we probably won't go back is the food -not very good. Only had a couple of good meals during our 5 night stay. Oh, by the way-bring your own shampoo, theirs is terrible.

| San Antonio, TX Couples

3 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 3 /5

Calm and relaxing experience!

Would recommend Mon, Jul 11, 2011
Now Sapphire is amazing! The resort is beautiful, airy, open, and breathtaking. It has a very relaxed vibe. It's not a party resort, or a family resort, in my opinion. There isn't much to do for children. But they have a few games and activities during the day and have a kid zone. Most of the people there were couples over 30. All restaurants close at 11pm, the bars are open until 12am, and only one small lounge is open until 1am. There isn't much to do around there after that. The pool closes at 6pm which was a disappointment. But the food in all the restaurants, including the room service was DELICIOUS! The staff was superb, every single one of them make you feel special. My best traveling experience yet! Everything is included and you cannot beat the experience.

| New York Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5