Now Sapphire Riviera Cancun Resort and Spa - All Inclusive ★★★★

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$548
avg/night
Rate and special offer based on
Check-in: Feb 29, 2016 Check-out: Mar 3, 2016

GOOD BUT DEFFENETLY NOT A 6 *

Would not recommend Fri, Feb 15, 2013
Resort is located in a very beautiful place and very close to the airport, which reduces the time of arrival of almost 2 hours. This is one of the first stops and you do not have to waste time stopping at other hotels. The food is good, you don't need to make reservation to the restaurants but if there only 2 or 3 of you. If this is a group of 5 or more you will have to wait, for 2-3 hours, if you have the patience. We were the members of preferred club, and have advantage to have the same spot on the beach every day. AS a member you also can use a lot of specials: adult pool, breakfast and snack room, internet free, ocean view, concierge services . etc What was bad? Room cleaning- horrible!!! To have you room to be clean in time you have to bribe the mad. To have your place in restaurant to be ready: you have to bribe the waiter. To have your pre a sign spot in spa – you have to bribe them to,even if you already paid for it . The wait staff does not understand the difference between gratitude for good service and extorting money. Spa service – very bad. We went there to this resortcelebrate a new year, and despite the fact that resort was all inclusive they forced you to by for $140 bottle of champagne (value of the bottle $12.50 in regular store# per room PLUS you have to pay fee $20 for whatever, #nobody cannot explain to me what it was for). Otherwise you cannot celebrate New Year eve, because all other placed except a ball room was closed. We was very disappointed with this , you feel like somebody in this situation tried to make advantage of you. That why I will never go to this hotel again.

| chicago Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 2 /5
  • Hotel staff: 1 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

Relaxing vacation!

Would recommend Mon, Feb 11, 2013
This resort was beautiful!! Huge pool, daily entertainment, great food (dessert could have been better). The staff was very friendly! The bartenters didn't skimp on drinks, and seemed like all the staff was happy and having a good time as well. Kayaking and sailing was included as well! Beautiful beach and place for a wedding!

| Indianapolis, IN Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Awesome Family vacation!

Would recommend Thu, Jan 31, 2013
The hotel is very nice and super clean. The check-in took like half hour bc the room wasnt ready but that was it. The Staff is very kind and welcoming, the food is amazing and the chefs very kind also. The rooms look great although you can hear everything that is going on on the halls, I think this is do to the Marble type of flooring throughout. The daily shows at night in their teather are entertaining and family friendly. We loved the kid's club, they have multiple activities every hour, it goes from 9am-10pm. Great experience overall.!

Dining

The food is delicious! The staff is great. Our room was in the third floor and had jacuzzi, if you want a suite and privacy, pick third floor rooms only, if you are in the first and second floors with jacuzzi in the balcony, everyone from the beach will be able to see you, so you won't have privacy.

| Utah Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

RM in January

Would recommend Mon, Jan 21, 2013
This resort is absolutely beautiful! Water & water features everywhere. Large pool, fantastic beach. Great restaurants; French, "Asiatic", Mediterranian, Mexican, Surf & Turf, Italian (buffet) - all wonderful! What I love about the "Now" resorts is that you do not wear a wristband and you do not have to make reservations for dinner! I love that! What I didn't like a lot was that the staff didn't seem very humble about receiving tips, which you obviously shouldn't have to be doing; but everybody seems to be doing it, anyway. Why don't they just market it as food & drinks included, but tips NOT included? When checking in, we were offered an "up-sell" of beachfront rooms for an extra $80/night; fine, understandable. But I politely declined, stating that we just simply couldn't fit it in our budget. No lie, she was annoyed by that and acted irritated by our very presence after that. I've never had that happen before. A friend said maybe I should have allowed my husband to do the talking(?). Beautiful resort, clean rooms, mostly friendly staff. January is hit or miss. It was not warm enough for me, had some clouds, some wind, a few light sprinkles. But the nice part was it was definitely NOT crowded!

| Apple Valley, Minnesota Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 4 /5

New Years Family Vacation

Would recommend Mon, Jan 14, 2013
Our group had a great time at the Sapphire. The beach was very nice and the weather the best. We enjoyed the lobby bar and our server Irene took good care of us for the whole week. The food was good but the wait at the restaurants was long. The staff was very helpful. This resort was perfect for our group. The beach bar needed more help for the amount of guest on the beach.

| Michigan Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Great Wedding Destination

Would recommend Mon, Jan 14, 2013
My wife and I attended a wedding in early January at the NOW Sapphire. Unfortunately, we were only able to spend two days at the resort. We have been in the Riviera Maya about 10 times, and this was one of our best experiences! The resort was great and we cannot wait to make it back for more R & R. Great food variety, Good Bar service, Beautiful Beach, Spacious Pool, Clean Rooms, Overall 9 out of 10!

| Appleton, Wisconsin Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 4 /5

Good place

Would not recommend Sun, Jan 6, 2013
We liked hotel but sea water was dirty. Also hotels charged for the New Year dinner extra.

| New York Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 3 /5

Great family getaway

Would recommend Thu, Jan 3, 2013
We had a great time at this hotel. Close to Airport, nice rooms, good food. Need more beach chairs and shades for not prefer clients, need better drink selection for prefer club.

| Chicago, IL Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

a week in paradise

Would recommend Wed, Dec 5, 2012
Excellent service and food. I was disappointed in the check in processa as they tried to sell you tour packages before letting you go to your room. But that was the only negative. We had an ocean front room and upgraded to the preferred package which i would reccomend.

Dining

Make sure to get to the restaurant early to avoid a wiat. No revervations taken.

| Burlington, Kansas Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Nice Vacation - Service Needs Improvement

Would recommend Sun, Nov 4, 2012
My husband and I visited the Now Sapphire Oct 28 – Nov 3. Although we really enjoyed this much needed vacation, we also found room for improvement. There is a push to upgrade when you arrive. It costs an additional $80 per day for a beachfront room plus another $80 per day for preferred service. If we wanted to pay an extra $160 per day we would have picked a better resort to begin with, so this didn’t make good sense. Although, we did upgrade to a beachfront room but opted not to upgrade to preferred service. We liked that the resort is small and directly on the beach, and that the beach, pool and restaurants were all within close walking distance. We liked that the beds were soft, that the drive from the airport was so close, that we didn’t have to carry towel cards, make dinner reservations or wear bracelets. All of our meals were very good and the bars served some mid-range liquors. We always had good service in the restaurants, but we were only waited on twice in the lobby bar and were never waited on at the beach. Be prepared, if you don’t pay for preferred service you will not be waited on at the beach. They also reserve chairs for preferred guests, so if we had been there during peak season, I'm not sure we would have had a place to sit at the beach. We can’t comment on the pool service because anytime we were at the pool, we were in the water and went to the swim up bar for our drinks. On our last day the pool area was taped off so they could prepare for a private party. This was irritating to me because all the guests had paid for the same accommodations, then they collected money for a private party to use our accommodations and the resort didn’t allow us to sit at the pool on our last day. We had a situation with our room air conditioning. We paid for a beachfront upgrade and was put in room 205 and the A/C did not work. I’m not sure if they knew in advance that the A/C wasn’t working or not but we called the front desk 3 times our first night and slept in probably an 80 degree room. The next day I walked to the front desk 4 times to get an answer about the A/C. Mind you this is our first full day of vacation and I wanted to be enjoying myself instead of running around trying to get our A/C problem settled. Anyway, they finally said they were going to move us to another room so we were inconvenienced more to re-pack, move and un-pack again, but the manager assured us they would refund 2 nights of our upgrade. We went on to enjoy the rest of our vacation and the night before checking out, went to the front desk and they didn’t have a record of a credit their manager promised, so they had me running around back and forth to the front desk 3 times on my last night of vacation. The lack of customer service was so frustrating to us and the front desk employees were rude and acted like they could care less that we were unhappy. All of that long story over… we did have a nice stay, met lots of fun-loving people, the resort was beautiful, the food and drink was good but the service needs improvement.

Dining

We liked the Hibachi at Lemongrass the best. The best steak dinner was at the Bluewater Grill.

| Kansas City, MO Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 3 /5