$242 Avg/night
Rate and special offer based on Check-in: Oct 27, 2014 Check-out: Oct 30, 2014

Now Jade Riviera Cancun Resort and Spa All Inclusive

4 stars
Unidad 19, Mz. 20, Lote 1-1, SM 3, Puerto Morelos, 77580
Hotel Overview
Reviewer score
4.0
out of 5
292 reviews
Fantastic place to be with the family and friends for a vacation .

First of all I must say that this is a beautiful hotel to be in for a wonderful family or friends... See full review

  • Azi7
  • Aug 30, 2014
Great Resort, Great Price!

This hotel has everything you could possibly look for in an all-inclusive resort. The Preferred... See full review

  • Aprilshowers
  • Jun 9, 2014
A private beach of pure white sand, endless ocean views, sun-kissed landscapes and decadent spa treatments make Now Jade Riviera Cancun Resort and Spa an absolutely incredible accommodation. This all-inclusive property boasts a lush garden setting and provides relaxation in the form of jetted baths, balconied guest rooms and full bar service on the shore. From casual buffet grazing to delicious fine dining at internationally-themed restaurants like French Mercure and Spice Asian, this luxurious resort also takes pride in serving up the best of Mexico's famed cuisine. Indulge in world-class desserts, but save room for local favorite, coconut ice cream.
Key facts
  • 550 guestrooms
  • 4 floors
  • 2 pools
  • Restaurants: Capers, Carnival, Castaways, Cin Cin, Mercure, Spice, Tamarindo
  • 6 bars and lounges
  • Coffee shop
  • Gift shop
  • Tennis courts
  • Full-service health spa
  • Ballroom and banquet facilities
  • Business center
  • 24-hour room service
  • 24-hour front desk
Neighborhood
Collect seashells at sunset along the resort beach, or have family fun and wild adventures just down the road at the Crococun Zoo. Take a plunge at the Marina Dive Center, or witness brilliant colors and exotic fragrances with a visit to the Barrera Marin Botanical Garden. Even shopping sprees take on a delightful native accent when you browse the markets and chat with vendors at Puerto Morelos Town Square. From tennis and golfing, to fishing and wind surfing, the Now Jade Riviera Cancun Resort and Spa is perfectly midway between Cancun and Playa del Carmen.
Hints and tips
Adults are greeted with a complimentary cocktail at the resort, and the kids will love their own Children's Club, with plenty of pool activities designed exclusively for little ones.Grownups shouldn't miss the weekly Pool Foam Party or Casino Night.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.8414 -86.8831
Area served
Puerto Morelos.
Nearby airports
Cancun International Airport.
Area description
NOW Riviera Cancun is located next to the charming town of Puerto Morelos, Quintana Roo, on the north side of the area known as Riviera Maya, only 12 miles south from the Cancun International Airport and 22 miles north of Playa del Carmen.

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Now Jade Riviera Cancun Resort and Spa All Inclusive Rooms

Junior Suite Tropical View
The spacious Junior Suite offers:
-One king size bed or two double beds
-Living Area
-32LCD TV
-Balcony
-Jacuzzi in bathroom and separate rain shower
-double sink
-Bidet
-comfortable bed with a wider mattress
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Wireless internet access available (surcharge may apply)
Junior Suite Ocean View
The spacious Junior Suite offers:
-Stunning ocean views
-One king size bed or two double beds
-Spacious living Area
-32LCD TV
-Balcony
-Jacuzzi in bathroom and separate rain shower
-double sink
-Bidet
-comfortable bed with a wider mattress
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Wireless internet access available (surcharge may apply)
Junior Suite Oceanfront
The spacious Junior Suite offers:
-Stunning ocean front views
-One king size bed or two double beds
-Living Area
-32LCD TV
-Balcony
-Air conditioning and ceiling fan
-Jacuzzi in bathroom and separate rain shower
-double sink
-Bidet
-Comfortable bed with a wider mattress
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Wireless internet access available (surcharge may apply)
Preferred Club Ocean View Suite
The spacious Preferred Club Suite offers:
-Stunning ocean views
-One king size bed or two double beds
-Balcony with Jacuzzi for 2 overlooking the ocean
-Separate Living room with a 32 LCD TV and sofa
-32LCD TV
-Balcony
-Air conditioning and ceiling fan
-Bathroom with separate rain shower
-double sink
-Bidet
-Luxurious bathroom amenities
-Comfortable bed with a wider mattress
-Two closets
-Two phones
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
Preferred Club Ocean Front Suite
The spacious Preferred Club Suite offers:
-Stunning ocean front views
-One king size bed or two double beds
-Balcony with Jacuzzi for 2 overlooking the ocean
-Separate Living room with a 32 LCD TV and sofa
-32LCD TV
-Balcony
-Air conditioning and ceiling fan
-Bathroom with separate rain shower
-double sink
-Bidet
-Luxurious bathroom amenities
-Comfortable bed with a wider mattress
-Two closets
-Two phones
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Senses Restaurant
Senses evoke an old Flamenco Cabaret, where white threaded curtains form waves in the center of the restaurant creating an elegant, romantic atmosphere.
-Dinner 6:00 pm to 10:30 pm
-Adults only
-Mediterranean gourmet cuisine
-Dress code: casual elegance
Festival Buffet
Specializing in International cuisine, Festival Buffet has an exciting decor and offers an international menu in a casual atmosphere.
-An air-conditioned dining area with ocean view terrace is available.
-Breakfast 7 am to 11 am
-Lunch 12:30 pm to 4:00 pm
-Dinner 6:00 pm to 11:00 pm
-Dress code: Casual
Cinque Terre
Italian Restaurant. Open for dinner from 18 to 23 hrs. Serving Italian/Fusion food. Reservation Required.
Bars
Olas
-Take a quick break from the pool or beach and replenish your forces with a fresh, delicious sandwich or an energetic meal. Olas also serves small bites and invigorating drinks at the poolside area with a spectacular ocean view.
-Lunch 11:30-17 hrs

Blue Pool Bar
-Swim up bar open daily from 10-18 hrs

Sports and Fun Bar
-Located in the upper level of the shopping area, the Sports & Fun Bar features a casual ambience with three LCD flat panel TVs and two pool tables. -Opening hours from 6 pm to 1 am

Alisios Lobby Bar
-Conveniently located in the main lobby area, serves domestic and select, international drinks, as well as your favorite cocktails.
-Open daily from 10 am to Midnight.

Blue Beach Bar
-Beach Bar located on our main beach.
Open daily from 10 am to Midnight
Asian Restaurant
Taste the best in Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda.
-Dinner 6:00 pm to 10:30 pm
-Dress code: Casual elegance
Night Out Dine Around Package
The Night Out Dine Around Package is now available for guests of the following neighboring resort Now Jade Riviera Cancun and Now Sapphire Riviera Cancun

To take advantage of this wonderful opportunity, guests will need to speak to their resort's concierge, who will make all of the necessary arrangements in advance, including arrival and return times and restaurant selection. While dinner and entertainment are complimentary, guests will be responsible for the roundtrip taxi fare and all gratuities. Important to note is that this program is good for one evening in the same brand of resorts that the guest is staying at and the visit is not to be considered a day pass.
VIP Lounge
This VIP lounge is located inside the Preferred Club section, offering Premium Bar service and snacks in a relaxed, private atmosphere for Preferred Club guests only. The Preferred Club Lounge is the ideal place to read a book, watch TV and relax.
-Open from 7 am to 11 pm
El Mortero
El Mortero is an invitation to set off on a Mexican journey to delectable delights. The restaurant features a contemporary Mexican decor with silver, white and Mexican pink colors.
-Dinner 6:00 pm to 10:30 pm
-Dress code: Casual elegance
Cirque Terre
Explore the rich flavors of Italian Cuisine in a contemporary Tuscan setting.
-Dinner 6:00 pm to 10:30 pm
-Dress code: Casual elegance
Pure
Tranquility embraces you once entering this serene garden and ocean view Elegant French Cuisine restaurant.
-Dinner 6:00 pm to 10:30 pm
-Dress code: Casual elegance

Meeting facilities

Meeting Info
We are committed to providing the perfect experience for all types of groups and conventions. We specialize in operating complex meetings and incentive programs

Hotel Policies

Check-in:
0300
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (292)

Ratings and reviews for Now Jade Riviera Cancun Resort and Spa All Inclusive

Overall score

4 / 5
5.01.0
167 out of 292
Amenities:
4.1
Room cleanliness:
4.4
Hotel staff:
4.3
Room comfort:
4.5
Location:
4
Value:
4.2

81% would recommend to a friend.

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Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
MelEPB
Business
NY
Oct 20, 2014

Nice

Lovely location quiet great view calm beach beautiful sunrise rains in evening

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

Shopping tip: Not Applicable

No nearby shopping

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Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Samsdimples123
Business
Maryland
Sep 19, 2014

Reasonable value for money

The hotel property is lovely and the amenties (beach, pool, etc.) are very nice. There are good dining options - the specialty restaurants served delicious food. We had the preferred option and the room was really wonderful. There is however only limited access to top-shelf alochol which is served only in the preferred lounge and this preferred lounge is just ok. It should be more like the executive lounges at the Hilton and Sheraton serving breakfast, snacks, etc. Internet access is also restricted. All in all I've had better all-inclusive experiences

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Eat at the specialty restaurants in the evening. Not the main dining room.

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Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Ping pong champion
Business
Tarzana california
Aug 24, 2014

Fantastic summer vacation

Not a good experience, as soon as we see the guy who transport us from the cancun air port to the hotel take a different route, that was not the cancun hotel strip we new we where in trouble.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
1
Value:
2
Trip purpose:

Business

Entertainment tip: Long walk from hotel

All depend on what part of the hotel you staying

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Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

1
5.01.0
Disappointed travel or
Business
Portland, OR
Jul 17, 2014

Great location, TERRIBLE service and food!

Could write a book but I'll highlight the important things...staff were often rude, we called 4 times to have room service dishes removed (which we finally ended up bussing ourselves), and food was awful! The French restaurant (one of the nicest ones) for instance, serves the same frozen triangular hash browns that McDonalds does. No joke! Also, had preordered something special for an anniversary...we got a Happy Birthday banner on the door instead. Desperately wish we had booked elsewhere, as this is NOT what they advertise!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
2
Room comfort:
4
Location:
5
Value:
2
Trip purpose:

Business

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Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
mattmcc
Business
new jersey
Jun 30, 2014

Great time!!

Nothing negative to say about this vacation. From the time of check-in to check-out everything went perfect. Room was perfect, beach was perfect, pool was perfect, and staff was perfect. Food at the Italian place was my favorite. The beef was amazing. Ate at the Mexican place and it was ok. Buffet everyday for breakfast was great! Had a wonderful vacation and hop to return!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Eat at Italian restaurant and get the beef!!

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Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

2
5.01.0
CJ from NYC
Business
New York, New York
Jun 9, 2014

Ugly Dyckling

The resort was described as the "ugly duckling" of their hotel group during a long and uncomfortable presentation aimed at having us join a travelers club that we were compelled to be a part of upon arrival. Scenic but rocky beaches, unsanitary glassware at the outdoor bars, high-priced/low-quality wi-fi, and a swarm of aggressive birds were the low points. Lovely, comfortable rooms and hibachi were the high points. Definitely a significant step below other Cancun all-inclusives. Easily worth a bit more money to enjoy yourself elsewhere.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
1
Room comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Time-saving tip: In Hotel

Avoid the travelers club presentation.

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Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Love to travel to Mexico
Business
SLC, Utah
May 20, 2014

Great Stay at the Now Jade

The staff at the Now Jade was great, and all willing to assist in requests. Amenities were spread well throughout the resort. The food was great (except room service) and the bar accommodations were also well done. The SPA was fantastic, and all services were awesome. During the stay we went to Chitizin Itza ruins, and I highly recommend the tour.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

All restaurants were great. Check them all out!

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Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Jolio
Business
Escanaba, Michigan
May 14, 2014

Let down by staff

Staff did nothing to help enhance the experience. Service by bar tenders was poor.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Very good food.

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Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Happy vacationer in May
Business
Bloomfield, MI
Apr 20, 2014

Nice quiet vacation

The location of the hotel is close to the Cancun airport, the size is not too big, and there is a nice beach around. The hotel is also in a walking distance to the fishing village. Great sailing and kayaking. Many other activities, good food.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Nice French and Italian restaurants

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Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
murdog78
Business
Norfolk, Virginia
Mar 10, 2014

Birthday Trip

My fiance brought me to Now Jade for a wonderful birthday trip. We are also considering having our wedding at this resort next Spring. We enjoyed the feeling of being in our own private resort without hoards of people in the lobby, buffet lines, and restaurants. Never had an issue getting a lounge chair by the pool which has been an issue for us at other larger resorts. Staff was friendly and courteous. The spa is very nice. Food and beverage wonderful. We upgraded to the Preferred Club once we arrived and we felt it was well worth the extra money.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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