Now Jade Riviera Cancun Resort and Spa All Inclusive

4 stars
View map of Unidad 19, Mz. 20, Lote 1-1, SM 3, Puerto Morelos, 77580

Hotel Overview

Reviewer score
3.9
out of 5
269 reviews
Great Family Vacation

Great vacation. Stayed in Preferred Club which I highly recommended. Private lounge with free wifi... See full review

  • JUDY S.
  • May 7, 2015
Upgrade to VIP Room!

Internet wasn't included with the standard room when I visited so I upgraded to the VIP rooms. The... See full review

  • Karter315
  • Apr 27, 2015
A private beach of pure white sand, endless ocean views, sun-kissed landscapes and decadent spa treatments make Now Jade Riviera Cancun Resort and Spa an absolutely incredible accommodation. This all-inclusive property boasts a lush garden setting and provides relaxation in the form of jetted baths, balconied guest rooms and full bar service on the shore. From casual buffet grazing to delicious fine dining at internationally-themed restaurants like French Mercure and Spice Asian, this luxurious resort also takes pride in serving up the best of Mexico's famed cuisine. Indulge in world-class desserts, but save room for local favorite, coconut ice cream.
Location
Collect seashells at sunset along the resort beach, or have family fun and wild adventures just down the road at the Crococun Zoo. Take a plunge at the Marina Dive Center, or witness brilliant colors and exotic fragrances with a visit to the Barrera Marin Botanical Garden. Even shopping sprees take on a delightful native accent when you browse the markets and chat with vendors at Puerto Morelos Town Square. From tennis and golfing, to fishing and wind surfing, the Now Jade Riviera Cancun Resort and Spa is perfectly midway between Cancun and Playa del Carmen.
Highlights
  • 550 guestrooms
  • 4 floors
  • 2 pools
  • Restaurants: Capers, Carnival, Castaways, Cin Cin, Mercure, Spice, Tamarindo
  • 6 bars and lounges
  • Coffee shop
  • Gift shop
  • Tennis courts
  • Full-service health spa
  • Ballroom and banquet facilities
  • Business center
  • 24-hour room service
  • 24-hour front desk
Policies
Adults are greeted with a complimentary cocktail at the resort, and the kids will love their own Children's Club, with plenty of pool activities designed exclusively for little ones.Grownups shouldn't miss the weekly Pool Foam Party or Casino Night.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Now Jade Riviera Cancun Resort and Spa All Inclusive Rooms

Preferred Club Ocean View Suite
The spacious Preferred Club Suite offers:
-Stunning ocean views
-One king size bed or two double beds
-Balcony with Jacuzzi for 2 overlooking the ocean
-Separate Living room with a 32 LCD TV and sofa
-32LCD TV
-Balcony
-Air conditioning and ceiling fan
-Bathroom with separate rain shower
-double sink
-Bidet
-Luxurious bathroom amenities
-Comfortable bed with a wider mattress
-Two closets
-Two phones
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Access to private lounge and exclusive adult only pool for our Preferred Club guests
Junior Suite Tropical View
The spacious Junior Suite offers:
-One king size bed or two double beds
-Living Area
-32LCD TV
-Balcony
-Jacuzzi in bathroom and separate rain shower
-double sink
-Bidet
-comfortable bed with a wider mattress
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Wireless internet access available (surcharge may apply)
Junior Suite Ocean View
The spacious Junior Suite offers:
-Stunning ocean views
-One king size bed or two double beds
-Spacious living Area
-32LCD TV
-Balcony
-Jacuzzi in bathroom and separate rain shower
-double sink
-Bidet
-comfortable bed with a wider mattress
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Wireless internet access available (surcharge may apply)
Preferred Club Ocean Front Suite
The spacious Preferred Club Suite offers:
-Stunning ocean front views
-One king size bed or two double beds
-Balcony with Jacuzzi for 2 overlooking the ocean
-Separate Living room with a 32 LCD TV and sofa
-32LCD TV
-Balcony
-Air conditioning and ceiling fan
-Bathroom with separate rain shower
-double sink
-Bidet
-Luxurious bathroom amenities
-Comfortable bed with a wider mattress
-Two closets
-Two phones
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Access to private lounge and exclusive adult only pool for our Preferred Club guests
Junior Suite Oceanfront
The spacious Junior Suite offers:
-Stunning ocean front views
-One king size bed or two double beds
-Living Area
-32LCD TV
-Balcony
-Air conditioning and ceiling fan
-Jacuzzi in bathroom and separate rain shower
-double sink
-Bidet
-Comfortable bed with a wider mattress
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Wireless internet access available (surcharge may apply)

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Hotel Map

20.8414 -86.8831
Area served
Puerto Morelos.
Nearby airports
Cancun International Airport.
Area description
NOW Riviera Cancun is located next to the charming town of Puerto Morelos, Quintana Roo, on the north side of the area known as Riviera Maya, only 12 miles south from the Cancun International Airport and 22 miles north of Playa del Carmen.

Dining

Capers
Dinner 6 p.m. " 11 p.m.
Rich Italian flavors in a Tuscan setting
Approximate seating capacity: 96
Dress Code: Casual Elegance
Castaways
Lunch 12 p.m. " 5:30 p.m.
Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
Approximate seating capacity: 250
Dress Code: Casual
Mercure
Breakfast 7 a.m. " 10 a.m. (Preferred Club Only), Dinner 6 p.m. " 11 p.m.
Elegant French cuisine in a serene garden
Approximate seating capacity: 52
Dress Code: Casual Elegance
Spice
Dinner 6 p.m. " 11 p.m.
Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
Approximate seating capacity: 78
Dress Code: Casual Elegance
Tamarindo
Dinner 6 p.m. " 11 p.m.
Delectable Mexican cuisine
Approximate seating capacity: 80
Dress Code: Casual Elegance
VIP Lounge
This VIP lounge is located inside the Preferred Club section, offering Premium Bar service and snacks in a relaxed, private atmosphere for Preferred Club guests only. The Preferred Club Lounge is the ideal place to read a book, watch TV and relax.
-Open from 7 am to 11 pm
Carnival International Buffet
Breakfast 7 a.m. " 11:30 a.m., Lunch 12:30 p.m. " 4 p.m. and Dinner 6 p.m. " 10 p.m.
Featuring an international menu with a casual atmosphere
Air-conditioned restaurant dining area with an outdoor terrace
Approximate seating capacity: 550
Dress Code: Casual
Coco Caf
Open 6 a.m. " 10 p.m.
Premium coffee and deli snacks in a casual atmosphere
Dress Code: Casual
Sip, Savor & See Dining Experience
As part of the privileges of Unlimited-Luxury, were offering guests of Now Jade Riviera Cancun the chance to Sip, Savor & See Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Sapphire Riviera Cancun and Sunscape Sabor Cozumel*.
The Sip, Savor & See Dining Experience is only good for dinner. This is not a day pass. Guests must make arrangements through the resort concierge by 3pm. Guests may choose to dine at any of the restaurants that are serving dinner. Guests are responsible for cost of transportation to and from the resort. A maximum of 4 people are allowed per seating. Special restrictions may apply for Christmas and New Years Eve dinners and special events. Guests can utilize the facilities at the resort they are visiting from 6 pm to 1 am, including bars and theater.
Bars
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Moments
Open 10 a.m. " 1 a.m. Main lobby bar serving domestic and international drinks
Scores
Open 5 p.m. " 1 a.m. A casual ambience with flat panel TVs, pool tables, and a DJ
Splash
Open 10 a.m. " 6 p.m. Swim-up and pool bar located at the main pool
The Lounge
Open 7 a.m. " 11 p.m. A relaxed, private atmosphere serving top-shelf brand cocktails Preferred club guests only
The Mix
Open 10 a.m. " 6 p.m. Grab a refreshing drink at this bar on the beach
The Reef
Open 10 a.m. " 6 p.m. Swim-up bar.

Meeting facilities

Meeting Info
We are committed to providing the perfect experience for all types of groups and conventions. We specialize in operating complex meetings and incentive programs

Hotel Policies

Check-in:
3:00 AM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (269)

Ratings and reviews for Now Jade Riviera Cancun Resort and Spa All Inclusive

Overall score

3.9 / 5
5.01.0
269 out of 269
Amenities:
4.1
Cleanliness:
4.4
Hotel staff:
4.2
Comfort:
4.4
Location:
4
Value:
4.1

81% would recommend to a friend.

Sort by:
Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
AngelaMia
Couples
Northern Michigan
Dec 13, 2011

Great Relaxing Vacation

It was so wonderful last year that we decided to go back for a second visit. The second time around was just as wonderful! and more relaxing! Multiple restaurants allow for any pallet. clean beach, wonderful staff... Pools are on the cold side but in the hot weather I guess understandable. Ocean was beautiful and warm! I would recommend this Resort to friends and family any day!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Couples

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Leanners
Family
Oregon, USA
Nov 25, 2011

Great peaceful location

NIce beach for snorkeling or boggie boarding. Ability to walk to small town or just hang at the hotel. Great food choices and entertainment! Friendly helpful staff and excellent service. Would go again in heart beat!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

Sightseeing tip: Short drive from hotel

Rent a car and visit Tulum, cenotes and Akumal.

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Love Da Beach
Family
Philadelphia, PA, USA
Nov 20, 2011

Room Cleanliness & Staff

Room cleanliness was average, room missing some items such as shampoo, enough towels. Coffee machine is filthy. Sliding door to balcony doesn't have a screen door. fridge is not always filled with drinks. We had to call daily to ask for stuff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Family

Sightseeing tip: Not Applicable

Abount an hour ride in the bus is "XCARET", great place for family fun. It has historical site, some wild animals, aquarium, beach and dolphin show, snorkling through a river or take a ride in the boat......too many activities to list or see in one day.

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Girl in the 'Lou
Friends
St Louis MO
Nov 15, 2011

Didn't WOW me

Now Jade was a good hotel, I was expecting better. The food was good but not great. The rooms were nice but not exceptional. My freinds said they had ants in their rooms. We had trouble getting enough towels everyday. We spent the extra money to upgrade to the "primere" area and that was a waste. We had a hottub on our balcony, that filled with nasty yellow water. The hotel always had plenty of towels for the pools and the waitstaff at the pools and beach was excellent.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
4
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Friends

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Carla1022
Green Bay, WI, USA
Nov 11, 2011

Beautiful property

After a bumpy check-in and a few room changes, we really did enjoy the property. Highlights: Beauftiful rooms, gorgeous infinity pools, nice beach, decent food, wonderful coffee shop with lattes and desserts, no towel cards, no dinner reservations, no bracelets. Low lights: Service was slow at times. Dirty dishes left laying around at pool/beach. Would recommend if you get a good deal.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Latina
Couples
Portland, TX, USA
Nov 5, 2011

Great get away vacation

Great hotel, great staff, great food!! Our stay at the Now Jade Riviera Cancun was EXCELLENT!!. Our special thanks to the entire staff of the hotel for making our stay a memorable one. Will return again!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Dining tip: In Hotel

Bring enough $ in change for tips and please do tip well. These people don't earn much and depend on tips to supplement income. Buy pesos if you can get the exchange at a fair rate.

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Latina
Couples
Portland, TX, USA
Nov 5, 2011

Great destination

The resort is absolutely fantastic. Room service, the waiters and waitresses, bartenders and the food service team do a wonderful job. Live music every night in addition to live performances which are thematic according to the day really round out the experience. There are plenty options during the daylight hours as well, including water activities, tours to the ruins, lessons in scuba etc. Anything you want just ask. Our special friends at the bar and restaurants include Cesar, Fernando, Monserratt, and Calipto and others too numerous to mention made our stay at the Now Jade Riviera the best!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Dining tip: In Hotel

Be sure to bring enough $ for tips! and be sure to tip well. These people don't earn much and supplement their income in tips. Bring enough $1 and $5, otherwise you'll have to buy pesos which is not a bad idea if the you can get it for $12 pesos per $.

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

5
5.01.0
bluejay274
Couples
Minneapolis, MN
Oct 24, 2011

Great Anniversary Trip!

Great room, pools, bars, restaurants and staff! We really enjoyed both the beach and the pool. Beach was a bit rocky in some areas(maybe 10% of the beach total), otherwise fantastic!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Dining tip: In Hotel

Buffet is good for breakfast, but skip it for other meals.

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Papa R
Friends
Indiana
Oct 23, 2011

Now Jade

Had ants in the room and air did not work, but got problems fixed quickly. Was not prepared for casual elegance for dinner but that was my fault. More cosmopolitan than rMexican. Food was very good. Be sure to try all the restaurants. Overall positive experience.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Cari K
Friends
Port Washington, WI, USA
Oct 23, 2011

Paradise found

This is an incredible resort. It has large rooms, wonderful suites for the larger family. I was there with several other families and all our rooms wer great. The staff were accomodating when our reservations were not right. The food was above average at the buffet and excellent at the sit down restaurants. The staff were friendly, courteous, accomodatng and made you feel special. The only negative is the location. It is quite remote and requires a 40 min cab ride to either Cancun or Playa del Carmen. The night life at the resort was not great but we really were not there for that

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
3
Value:
5
Trip purpose:

Friends

Shopping tip: Long walk from hotel

Puerto Morelos had the best bargains and the people didnt harrass the heck out of you to buy stuff. Short cab ride, $6, or a long walk of 30 min.

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