Now Jade Riviera Cancun Resort and Spa All Inclusive

4 stars
Unidad 19, Mz. 20, Lote 1-1, SM 3, Puerto Morelos, 77580
Hotel Overview
Reviewer score
4.0
out of 5
453 reviews
Great Resort, Great Price!

This hotel has everything you could possibly look for in an all-inclusive resort. The Preferred... See full review

  • Aprilshowers
  • Jun 9, 2014
Great family vacation

Staff was amazing. Food was great! We would go back again. See full review

  • Sadieroth
  • Jun 2, 2014
A private beach of pure white sand, endless ocean views, sun-kissed landscapes and decadent spa treatments make Now Jade Riviera Cancun Resort and Spa an absolutely incredible accommodation. This all-inclusive property boasts a lush garden setting and provides relaxation in the form of jetted baths, balconied guest rooms and full bar service on the shore. From casual buffet grazing to delicious fine dining at internationally-themed restaurants like French Mercure and Spice Asian, this luxurious resort also takes pride in serving up the best of Mexico's famed cuisine. Indulge in world-class desserts, but save room for local favorite, coconut ice cream.
Key facts
  • 550 guestrooms
  • 4 floors
  • 2 pools
  • Restaurants: Capers, Carnival, Castaways, Cin Cin, Mercure, Spice, Tamarindo
  • 6 bars and lounges
  • Coffee shop
  • Gift shop
  • Tennis courts
  • Full-service health spa
  • Ballroom and banquet facilities
  • Business center
  • 24-hour room service
  • 24-hour front desk
Neighborhood
Collect seashells at sunset along the resort beach, or have family fun and wild adventures just down the road at the Crococun Zoo. Take a plunge at the Marina Dive Center, or witness brilliant colors and exotic fragrances with a visit to the Barrera Marin Botanical Garden. Even shopping sprees take on a delightful native accent when you browse the markets and chat with vendors at Puerto Morelos Town Square. From tennis and golfing, to fishing and wind surfing, the Now Jade Riviera Cancun Resort and Spa is perfectly midway between Cancun and Playa del Carmen.
Hints and tips
Adults are greeted with a complimentary cocktail at the resort, and the kids will love their own Children's Club, with plenty of pool activities designed exclusively for little ones.Grownups shouldn't miss the weekly Pool Foam Party or Casino Night.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Now Jade Riviera Cancun Resort and Spa All Inclusive Rooms

Junior Suite Tropical View
The spacious Junior Suite offers:
-One king size bed or two double beds
-Living Area
-32LCD TV
-Balcony
-Jacuzzi in bathroom and separate rain shower
-double sink
-Bidet
-comfortable bed with a wider mattress
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Wireless internet access available (surcharge may apply)
Junior Suite Ocean View
The spacious Junior Suite offers:
-Stunning ocean views
-One king size bed or two double beds
-Spacious living Area
-32LCD TV
-Balcony
-Jacuzzi in bathroom and separate rain shower
-double sink
-Bidet
-comfortable bed with a wider mattress
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Wireless internet access available (surcharge may apply)
Junior Suite Oceanfront
The spacious Junior Suite offers:
-Stunning ocean front views
-One king size bed or two double beds
-Living Area
-32LCD TV
-Balcony
-Air conditioning and ceiling fan
-Jacuzzi in bathroom and separate rain shower
-double sink
-Bidet
-Comfortable bed with a wider mattress
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
-Wireless internet access available (surcharge may apply)
Preferred Club Ocean View Suite
The spacious Preferred Club Suite offers:
-Stunning ocean views
-One king size bed or two double beds
-Balcony with Jacuzzi for 2 overlooking the ocean
-Separate Living room with a 32 LCD TV and sofa
-32LCD TV
-Balcony
-Air conditioning and ceiling fan
-Bathroom with separate rain shower
-double sink
-Bidet
-Luxurious bathroom amenities
-Comfortable bed with a wider mattress
-Two closets
-Two phones
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection
Preferred Club Ocean Front Suite
The spacious Preferred Club Suite offers:
-Stunning ocean front views
-One king size bed or two double beds
-Balcony with Jacuzzi for 2 overlooking the ocean
-Separate Living room with a 32 LCD TV and sofa
-32LCD TV
-Balcony
-Air conditioning and ceiling fan
-Bathroom with separate rain shower
-double sink
-Bidet
-Luxurious bathroom amenities
-Comfortable bed with a wider mattress
-Two closets
-Two phones
-Daily restocked mini bar with water, sodas and beers
-Alarm clock with iPod connection

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.8414 -86.8831
Area served
Puerto Morelos.
Nearby airports
Cancun International Airport.
Area description
NOW Riviera Cancun is located next to the charming town of Puerto Morelos, Quintana Roo, on the north side of the area known as Riviera Maya, only 12 miles south from the Cancun International Airport and 22 miles north of Playa del Carmen.

Meeting facilities

Meeting Info
We are committed to providing the perfect experience for all types of groups and conventions. We specialize in operating complex meetings and incentive programs

Dining

Senses Restaurant
Senses evoke an old Flamenco Cabaret, where white threaded curtains form waves in the center of the restaurant creating an elegant, romantic atmosphere.
-Dinner 6:00 pm to 10:30 pm
-Adults only
-Mediterranean gourmet cuisine
-Dress code: casual elegance
Festival Buffet
Specializing in International cuisine, Festival Buffet has an exciting decor and offers an international menu in a casual atmosphere.
-An air-conditioned dining area with ocean view terrace is available.
-Breakfast 7 am to 11 am
-Lunch 12:30 pm to 4:00 pm
-Dinner 6:00 pm to 11:00 pm
-Dress code: Casual
Cinque Terre
Italian Restaurant. Open for dinner from 18 to 23 hrs. Serving Italian/Fusion food. Reservation Required.
Bars
Olas
-Take a quick break from the pool or beach and replenish your forces with a fresh, delicious sandwich or an energetic meal. Olas also serves small bites and invigorating drinks at the poolside area with a spectacular ocean view.
-Lunch 11:30-17 hrs

Blue Pool Bar
-Swim up bar open daily from 10-18 hrs

Sports and Fun Bar
-Located in the upper level of the shopping area, the Sports & Fun Bar features a casual ambience with three LCD flat panel TVs and two pool tables. -Opening hours from 6 pm to 1 am

Alisios Lobby Bar
-Conveniently located in the main lobby area, serves domestic and select, international drinks, as well as your favorite cocktails.
-Open daily from 10 am to Midnight.

Blue Beach Bar
-Beach Bar located on our main beach.
Open daily from 10 am to Midnight
Asian Restaurant
Taste the best in Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda.
-Dinner 6:00 pm to 10:30 pm
-Dress code: Casual elegance
Night Out Dine Around Package
The Night Out Dine Around Package is now available for guests of the following neighboring resort Now Jade Riviera Cancun and Now Sapphire Riviera Cancun

To take advantage of this wonderful opportunity, guests will need to speak to their resort's concierge, who will make all of the necessary arrangements in advance, including arrival and return times and restaurant selection. While dinner and entertainment are complimentary, guests will be responsible for the roundtrip taxi fare and all gratuities. Important to note is that this program is good for one evening in the same brand of resorts that the guest is staying at and the visit is not to be considered a day pass.
VIP Lounge
This VIP lounge is located inside the Preferred Club section, offering Premium Bar service and snacks in a relaxed, private atmosphere for Preferred Club guests only. The Preferred Club Lounge is the ideal place to read a book, watch TV and relax.
-Open from 7 am to 11 pm
El Mortero
El Mortero is an invitation to set off on a Mexican journey to delectable delights. The restaurant features a contemporary Mexican decor with silver, white and Mexican pink colors.
-Dinner 6:00 pm to 10:30 pm
-Dress code: Casual elegance
Cirque Terre
Explore the rich flavors of Italian Cuisine in a contemporary Tuscan setting.
-Dinner 6:00 pm to 10:30 pm
-Dress code: Casual elegance
Pure
Tranquility embraces you once entering this serene garden and ocean view Elegant French Cuisine restaurant.
-Dinner 6:00 pm to 10:30 pm
-Dress code: Casual elegance

Hotel Policies

Check-in:
0300
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (453)

Ratings and reviews for Now Jade Riviera Cancun Resort and Spa All Inclusive

Overall score

4 / 5
5.01.0
453 out of 453
Amenities:
4.2
Room cleanliness:
4.5
Hotel staff:
4.3
Room comfort:
4.5
Location:
4
Value:
4.2

83% would recommend to a friend.

Sort by:
Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

1
5.01.0
Disappointed travel or
Portland, OR
Jul 17, 2014

Great location, TERRIBLE service and food!

Could write a book but I'll highlight the important things...staff were often rude, we called 4 times to have room service dishes removed (which we finally ended up bussing ourselves), and food was awful! The French restaurant (one of the nicest ones) for instance, serves the same frozen triangular hash browns that McDonalds does. No joke! Also, had preordered something special for an anniversary...we got a Happy Birthday banner on the door instead. Desperately wish we had booked elsewhere, as this is NOT what they advertise!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
2
Room comfort:
4
Location:
5
Value:
2
Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
mattmcc
new jersey
Jun 30, 2014

Great time!!

Nothing negative to say about this vacation. From the time of check-in to check-out everything went perfect. Room was perfect, beach was perfect, pool was perfect, and staff was perfect. Food at the Italian place was my favorite. The beef was amazing. Ate at the Mexican place and it was ok. Buffet everyday for breakfast was great! Had a wonderful vacation and hop to return!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
3
Dining tip: In Hotel

Eat at Italian restaurant and get the beef!!

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Vacationaholic
California
Jun 18, 2014

June Vacation

I stayed at Now Jade from 06/10-06/17 with a group of 5 friends. The hotel grounds, pools, and location were absolutely beautiful- but bring bug spray, the mosquitoes are visicious! We all got bit over 10 times:( The weather was perfect, with an occasional light rain that would last only a couple of minutes- which was actually very refreshing. The beach is a little rocky in front of the hotel, but if you go to the right a little, it's clear white sand. The entertainment team was fun and there was always music playing by the main pool. The food was overall good with a lot of different dinner options. Our favorite was the Asian inspired Spice restaurant and the room service French toast is to die for, although room service did take FOREVER to come. They quote 35 minutes, but it would usually take an hour and a half to arrive. Overall it was a really great resort, with lots to see and do.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

2
5.01.0
CJ from NYC
New York, New York
Jun 9, 2014

Ugly Dyckling

The resort was described as the "ugly duckling" of their hotel group during a long and uncomfortable presentation aimed at having us join a travelers club that we were compelled to be a part of upon arrival. Scenic but rocky beaches, unsanitary glassware at the outdoor bars, high-priced/low-quality wi-fi, and a swarm of aggressive birds were the low points. Lovely, comfortable rooms and hibachi were the high points. Definitely a significant step below other Cancun all-inclusives. Easily worth a bit more money to enjoy yourself elsewhere.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
1
Room comfort:
5
Location:
3
Value:
4
Time-saving tip: In Hotel

Avoid the travelers club presentation.

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Aprilshowers
New York, NY
Jun 9, 2014

Great Resort, Great Price!

This hotel has everything you could possibly look for in an all-inclusive resort. The Preferred Club is the way to go, as the additional cost is minimal, and the private lounge is terrific. There is a quiet pool, with no music, and minimal roudiness (which can definitely be toned down when requested). The restaurants are all excellent, as is the food, and the wait staff is really personable. The beach is nice, although a little rocky in areas. This was our second trip to this resort, and it was even better than the first time. I can't wait to return!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Sadieroth
Now jade Mexico
Jun 2, 2014

Great family vacation

Staff was amazing. Food was great! We would go back again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Love to travel to Mexico
SLC, Utah
May 20, 2014

Great Stay at the Now Jade

The staff at the Now Jade was great, and all willing to assist in requests. Amenities were spread well throughout the resort. The food was great (except room service) and the bar accommodations were also well done. The SPA was fantastic, and all services were awesome. During the stay we went to Chitizin Itza ruins, and I highly recommend the tour.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Dining tip: In Hotel

All restaurants were great. Check them all out!

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
BLHP
Houston, TX
May 16, 2014

Awesome Family Vacay

We just returned from a week at Now Jade. Loved it, great for families. Beautiful swimmable beach. Stay in the preffered club --so you get super close to the beach and incredible views, and awesome longe with treats all day long. We went with our baby and loved the fact room service was available 24/7. This allowed us to always have fresh food for her, and was a blessing to wake up every morning with my food waiitng for me. Fabulous staff, great restaurants. This resort isnt as fancy as Secrets Maroma but we really liked it for a vacay with baby. Kids 3+ can go to camp each day for free. Easy ride form the airport.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Time-saving tip: In Hotel

If traveliing with a baby bring a bath mat to make play in the huge jaccuzi safe. We had a blast.

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Jolio
Escanaba, Michigan
May 14, 2014

Let down by staff

Staff did nothing to help enhance the experience. Service by bar tenders was poor.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
3
Dining tip: In Hotel

Very good food.

Review of Now Jade Riviera Cancun Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Nancy123
Chicago
Apr 22, 2014

Beautiful resort

Great staff, very clean. I would have given a five star if the food was better. But overall great place

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
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