$314 Avg/night
Rate and special offer based on Check-in: Jan 14, 2015 Check-out: Jan 17, 2015

Iberostar Paraiso All Inclusive Complex

4 stars
Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Puerto Juarez, Km. 309, Playa Paraiso, Riviera Maya, 77710
Hotel Overview
Reviewer score
4.1
out of 5
154 reviews
Recommended!!

Rooms clean, really nice staff, loved the buffet. Food is really good. See full review

  • AdalbertoResende
  • Nov 25, 2014
Great experience, delicious food!

Great experience, delicious food! Great experience, delicious food! See full review

  • Super Dad 101414
  • Oct 26, 2014
A replica Mayan temple soaring up into the brilliant blue sky marks your entrance into Iberostar Paraiso Riviera Maya, a luxury complex of four family-oriented resorts. Clouds of flamingos and swans greet your arrival, while traditional thatched roofs reveal colonial-style colonnades. Dine between gold Corinthian pillars at Don Alfredo for a taste of Italy, or try La Hacienda for an authentic taste of Mexico. Relax European-style at Spa Sensations - a whole network of Finnish saunas, Turkish baths, saltwater pools and Jacuzzis - or get active at the beach with scuba diving lessons for guests, along with on-site sports ranging from billiards to beach volleyball. If you're not exhausted by nightfall, check out the evening shows of Caribbean dance, music and acrobatic feats that come with the all-inclusive package a margarita chilled firmly in hand.
Key facts
  • 432 guestrooms
  • 5 pools
  • 9 restaurants, including La Dorada, La Hacienda, Don Alfredo
  • Snack bars throughout, including El Puente Ice Cream Shop
  • Nightclub
  • Multiple bars/lounges
  • Banquet facilities
  • Full-service spa facilities
  • Tennis courts
  • Sports facilities for billiards, bocce ball, target shooting, archery and more
  • Golf course
  • Business center
  • Free Wi-Fi
  • 24-hour room service
  • Currency exchange
Neighborhood

Situated on a slice of paradise, Playa Paraiso, the Iberostar Paraiso Hotel is a 30-minute ride from Cancun International Airport (CUN), and lies roughly 13 miles north of Playa del Carmen on the Mayan Riviera. Visitors can indulge in souvenir shopping and dining along Avenida 5, Playa del Carmen's sub-tropical version of Fifth Avenue. Check out the eco-parks, mangrove forests, and waterscapes of this bustling coastline using Playa del Carmen bus transport or hotel pick-up - you could find yourself soaring through the nearby Xplor Park on two miles of zip line.

Hints and tips

Complimentary tram services make it easy for families with little ones to navigate the resort.

Children ages 4 through 12 will enjoy the supervised play at Lucy's Club, while their parents take on the manicured golf course just across the road.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Iberostar Paraiso All Inclusive Complex Rooms

Paraiso Maya -Suites
Iberostar Paraiso Maya takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From Suites & Superior Suites you surely won't be homesick. Amenities range from indoor jacuzzis, a dining and an outside sitting area complete with comfortable sitting area and a swing. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock,cd & dvd player tea and coffee making facilities, telephone handrail shower, bathtub. And don't forget, room service is available 24 hours a day. Elevators available in buildings. One Concierge desk per building.
Paraiso Beach & Del Mar- Rooms
Iberostar Paraiso Beach takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From standard rooms and Junior Suites, you surely won't be homesick. Amenities range from a dining and an outside sitting area. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every other day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock, tea and coffee making facilities, telephone handrail shower or bathtub . And don't forget, room service is available from 11am to 11pm.
Paraiso Lindo - Rooms
Iberostar Paraiso Lindo takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From standard rooms to Junior suites, you surely won't be homesick. Amenities range from indoor Jacuzzis, balcony, a dining and an outside sitting area complete with comfortable couch or a hammock, there is bathtub in every room. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock, tea and coffee making facilities, telephone handrail shower, bathtub. And don't forget, room service is available 24 hours a day. One Concierge desk per building.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Paraiso Maya Restaurants
Go ahead, indulge a little. Celebrate at the numerous dining tables at Iberostar Paraiso Maya. Explore hundreds of food combinations, with different flavors, textures and tastes. With 5 a la carte restaurants plus one international buffet and one grill snack bar, you're really in for a gastronomic treat, Clients can also dine in Lindo/Mar/Beach. The salads are fresh and crispy, the entrees are savory to the last bite and the deserts are beyond your sweetest dreams. Try the Tepanyaki, the Iberostar Jambalaya or the seafood pappardelle. Whatever you try, it'll be a mouth-watering pleasure. Exclusive French and Japanese restaurants available for guests.
Paraiso Beach & Paraiso del Mar Restaurants
Let your imagination run wild when you're envisioning all the great dishes you can try at Iberostar Paraiso Del Mar. Holds seven a la carte restaurants plus two international buffets and two grill snack bars. Yes, that's 11 selections for dinnertime and making up your mind is challenging to say the least. When staying from 2-4 nights make sure you reserve a table at some of the specialty restaurants including Brazilian, Gourmet, Mexican and more; if staying more than 5 to 6 nights you can reserve a table in 2 of our specialty restaurants; if staying 7 or more nights you can reserve a table in 3 of our specialty restaurants. The buffets you can enjoy at breakfast and the snack bars when you're at the beach. And by snack bars we mean giant buffets with salads, cheeses, meat carving stations, fish and deserts galore.
Paraiso Lindo Restaurants
Eat to your heart's content, you're on vacation after all. This all-inclusive resort features irresistible dishes one after the other. It's almost impossible not to indulge. With three a la carte restaurants plus one international buffet and one grill snack bar, you'll never eat the same dish twice. Clients can also dine at the restaurants in Paraiso mar/beach Enjoy vol-au-vent stuffed with shrimp and river crab bisque or better yet beef steak medallions and almond chicken roll. Or sample a little bit of everything at the buffet, from cheeses, to salads, to fish and deserts, there's plenty to go around.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (154)

Ratings and reviews for Iberostar Paraiso All Inclusive Complex

Overall score

4.1 / 5
5.01.0
154 out of 154
Amenities:
4.3
Room cleanliness:
4.4
Hotel staff:
4.4
Room comfort:
4
Location:
4.3
Value:
4.3

87% would recommend to a friend.

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Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
SETandMIT
Business
Falls Church, VA, USA
Dec 1, 2011

It was a good vacation.

We enjoyed staying at this hotel. We would recommend that they used more modern music for their programs and more activities for kids.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Good food.

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Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
mrikrn98
Business
Chicago, IL
Nov 27, 2011

Beautiful Hotel

The Hotel was just beautiful. Have never been to a more awesome pool - large and winding through the complex so there was enough space for loud and lively and enough space for quiet. Activities for children/teens seem to be plentiful and lots of play areaqs for kids (though we did not have any). tThe ohly complaint is got sick the second evening after eating at the Jambalaya. Sick for days - so ruined a lot of the vacation. The shows put on were well above the standard and very enjoyable. The beach was also beautiful - with a bar on the beach and a snack shop with hot dogs, hamburgers, chips, fries, nacho cheese guac and salsa. This was our second stay here and will probably staqy again, just won't eat anything creamy.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

wasn't aware had a bus shuttle to Playa del Carmen a cute town south like 20 minutes. It left at certain times 5 pesos a person - good deal : )

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Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
yeli
Business
El Paso, TX, USA
Nov 27, 2011

Fantastic family vacation

This hotel is great for a family vacation, it has everything you need, especially if traveling with little ones. The food is absolutely awesome, great variety, clean and there is something always available at any time. The service is great, staff is always friendly, especially the spa ladies at the pool, they were awesome. My only complaint is that we could not get a reservation to any of the ala carte restaurants we wanted, we were told they were all booked, so that was a great disappointment especially because we were celebrating my mom's birthday. Overall, it's a good hotel, with great food, good service and great location.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Insist on the ala carte restaurants you want.

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Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
5.01.0
Mimi B and family
Business
Manheim, PA
Nov 16, 2011

Perfect family getaway

Perfect in every way. So much to do for adults and children. The food was wonderful and the staff was very friendly and helpful. We would definitely return

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Make sure to book reservations in the fine dining establishments upon arrival; limited seating.

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Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
5.01.0
Apinkcountrygal
Business
Virginia, USA
Nov 7, 2011

Always Amazing!

Every stay at Iberostar is wonderful! Can't find a better place in Riviera Maya! :)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
Pugdad
Business
Denver, CO, USA
Oct 14, 2011

Solo vacation

i traveled solo to this resort and was very pleased with accommodations, service, food and overall resort amenities. Will definitely return to this resort. The beach was amazing. Great restaurants. Buffet was very good also. The shows were good and the staff was very friendly and hard working.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

3
5.01.0
DonnaL
Business
Wappingers falls NY
Oct 14, 2011

mexican malaise

I went to the Iberostar beach resort in the Mayan riviera, First of all, the check in process was easy and quick. The grounds were beautifully kept and large, Waiking great distances is a must. Resturants at one end, the beach at another, And with 5 resorts in one you can get lost. For me the dissapointment was the food; buffet was a small selection and poor quality. I was sick all 10 days I was there. Only the reserv. resturants were good. The service was wonderful and they were always trying to improve the stay if you had complaints. I went during low season so part of the pool where the whirlpool and waterfall was closed for repairs; except for that I pretty much had the place to myself. 40% capacity they said. chairs by the pool and beach were no problem. Beach is beautiful, the waves were small enough to enjoy the warm clear blue-green of the carribean, and fish were plentiful. You could feed them and get good pics. Coati-mundis are members of the raccoon family, they are pleinitful and friendly, don't feed them or you will have a mob frenzy. They had swans, flamingos, peacocks, parrots and a few cats on the resort also. The animals were plentiful as were the misquitos. bring bug spray the resort is built on swampland; stagnant water everywhere. Even at the end of september by 9am it was so hot you were covered in sweat. The sun is very strong, With 30spf and staying in the shade burning was still a problem. The Yucatan seemed a safe place for tourist, federali's check- points between state borders; getting out of the resort for excursions is a must. The Mayan sites and Cenotes were great. Very hot to the point 1 women in her 60's almost passed out; bring an umbrella for shade and extra water. Overall a nice trip, but I wont be going back. Puerta Vallharta and Ixtapa are not as hot and were better.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

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Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
Anonymous
Business
Milwaukee, WI, USA
Sep 5, 2011

Great getaway for alone time.

For anyone that says this hotel is bad do not know what they are talking about. From the moment we checked in we were treated wonderfully. We ate at the Japanese which is fantastic as well as the Steakhouse which was wonderful as well. Brasillian not that good. Luis and Lionel and also Demitre were the best bartenders. No matter where you ate you were catered to. Buffets had a lot to choose from. Pools were not overly crowded we could aleays find a seat. Room was cleaned every day and she changed the towel figure every day. The only complaint would be we stayed at Paraiso and you can only go to del mar hotel. Which if you are staying at the lindo,maya, or beach adults only you can go to any one of them.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Not Applicable

Book your reservations for dinner right awa y so you can get the day and time you want.

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Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
Iggy
Business
Baltimore, MD, USA
Aug 21, 2011

A good place to be

Third time at this hotel with my family. Nine years ago I rated it at 4.5, this time, I'd say it's around 3.5. The food was OK for us, we were never hungry and were always able to find something good. Most of the food was the same in the buffet. Reservation restaurants were all good. Service was OK. Many activities to enjoy: pool, beach, ocean, air gun shooting, games, snorkling, sailing, etc. If you're going for more than a week, I strongly suggest to get an excursion. We went to XCARET park and had lots of fun there. Swimming in the underground river, snorkling on the beach, swimming with dolphins and sharks was lots of fun as well.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
5.01.0
Habs Fan
Business
Montreal, Quebec, Canada
Aug 21, 2011

Iberostar Paraiso Beach, Riviera Maya Mexico

Stayed between 08-06-2011 and 08-20-2011. Good value for your money. Family oriented resort. Food: In general, good enough not to get tired of it after two weeks...there was a varity. A la carte restaurants were quite good. Resort: Exterior, pools, lobby, grounds...etc...beautiful Transportation: Grayline...did not meet expectations. Orbitz should consider breaking ties with this transport company in Cancun. More reliable transportation is available at the Cancun airport...hop into a cab for less than half the price Grayline charges...the following was gauranteed by Grayline prior to arrival but not made available: cold bottle of water for every passenger, free phone call anywhere in North America. Would use Orbitz once again in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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