$257 Avg/night
Rate and special offer based on Check-in: Apr 26, 2014 Check-out: Apr 29, 2014

Iberostar Paraiso All Inclusive Complex

4 stars
Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Puerto Juarez, Km. 309, Playa Paraiso, Riviera Maya, 77710
Hotel Overview
Reviewer score
4.1
out of 5
146 reviews
Great vacation time in Paraiso Beach

We spent 8 days at this Iberostar Paraiso resort at the beginning of December 2014 and can’t be... See full review

  • Lou55
  • Dec 17, 2013
Honeymoon Paradise

My husband and I chose this hotel based on the online pictures, and what we saw it's what we got.... See full review

  • Mrs. Chavez
  • Sep 7, 2013
Large Caribbean complex with four resorts for relaxation and adventure
The Iberostar Paraiso is located on the beach between the lively fishing town of Puerto del Carmen and the relaxed, lesser-known Puerto Morelos. The resort is just 15 minutes from Cancun International Airport and is comprised of four different resorts that boast a collection of international restaurants and bars, a fitness center, kids club, unique salt water wave pool (only at Paraiso Lindo and Paraiso Maya), spa and banquet hall. An on-premises train shuttles guests from one corner of the complex to the other every 15 minutes.
Highlights:
  • Four resorts in one
  • Family-friendly
  • Shuttle train on-premises
Rooms:

Suites at Iberostar are fun and comfortable with bright, patterned fabrics, colonial Mexican accents and cool, tiled floors. Guests choose from double rooms, junior suites or king suites. All suites include private terrace, telephone, cable TV, air conditioning, coffee maker, mini-bar and hair dryer. Two presidential suites are also available and include stunning sea views, sitting area and full range of facilities. Room service is available from 11 a.m. to 11 p.m. at Paraiso Beach and Paraiso del Mar and 24 hours a day at Paraiso Lindo and Paraiso Maya. For a fee, Wi-Fi Internet is available in the lobby.

Features:

Guests at all hotels enjoy the 32,000 square foot spa while kids ages 4 to 12 participate in fun and games at Lucy's Club. The supervised club allows kids to draw, read, play, watch films and interact with all the kids from the resort. Children ages 13 to 17 can visit the Teenie Club. Guests can also opt for adventure by choosing from a long list of sports including aerobics, archery, basketball, cycling, volleyball, kayaking, snorkeling and windsurfing. For a fee, golf and tennis lessons are available. Water sports including diving, jet skiing, parasailing or organized tours are also available (fees apply).

Transportation
  • Cancun International Airport (39 mi/64 km)
Attractions
  • Playa del Carmen (5 mi/9.5 km)
  • Tulum ruins (37 mi/60 km)
  • Chichen Itza (128 mi/207 km)
Business­
  • A variety of meeting rooms for up to 1,200 guests
  • Business center including all audiovisual equipment and standard secretarial functions (fees may apply)

 

Iberostar Paraiso All Inclusive Complex Rooms

Paraiso Maya -Suites
Iberostar Paraiso Maya takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From Suites & Superior Suites you surely won't be homesick. Amenities range from indoor jacuzzis, a dining and an outside sitting area complete with comfortable sitting area and a swing. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock,cd & dvd player tea and coffee making facilities, telephone handrail shower, bathtub. And don't forget, room service is available 24 hours a day. Elevators available in buildings. One Concierge desk per building.
Paraiso Beach & Del Mar- Rooms
Iberostar Paraiso Beach takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From standard rooms and Junior Suites, you surely won't be homesick. Amenities range from a dining and an outside sitting area. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every other day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock, tea and coffee making facilities, telephone handrail shower or bathtub . And don't forget, room service is available from 11am to 11pm.
Paraiso Lindo - Rooms
Iberostar Paraiso Lindo takes care of having everything you're used to like plush pillows, comfortable sheets, a cozy atmosphere, even a balcony or a terrace. From standard rooms to Junior suites, you surely won't be homesick. Amenities range from indoor Jacuzzis, balcony, a dining and an outside sitting area complete with comfortable couch or a hammock, there is bathtub in every room. Plus, of course, the comforts of home like an iron board, a safe deposit box, a mini-bar (refilled every day), a hair dryer, satellite TV, ceiling fan, air conditioning, alarm clock, tea and coffee making facilities, telephone handrail shower, bathtub. And don't forget, room service is available 24 hours a day. One Concierge desk per building.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.7552 -86.9612
Area served
Playa Paraiso
Nearby airports
Cancun International Airport
Area description
Directly on the fine-sand beach of Playa Paraiso in Mexico’s Riviera Maya. Less than 30 minutes away from Cancun International Airport and about 20 minutes from Playa del Carmen.

Dining

Paraiso Maya Restaurants
Go ahead, indulge a little. Celebrate at the numerous dining tables at Iberostar Paraiso Maya. Explore hundreds of food combinations, with different flavors, textures and tastes. With 5 a la carte restaurants plus one international buffet and one grill snack bar, you're really in for a gastronomic treat, Clients can also dine in Lindo/Mar/Beach. The salads are fresh and crispy, the entrees are savory to the last bite and the deserts are beyond your sweetest dreams. Try the Tepanyaki, the Iberostar Jambalaya or the seafood pappardelle. Whatever you try, it'll be a mouth-watering pleasure. Exclusive French and Japanese restaurants available for guests.
Paraiso Beach & Paraiso del Mar Restaurants
Let your imagination run wild when you're envisioning all the great dishes you can try at Iberostar Paraiso Del Mar. Holds seven a la carte restaurants plus two international buffets and two grill snack bars. Yes, that's 11 selections for dinnertime and making up your mind is challenging to say the least. When staying from 2-4 nights make sure you reserve a table at some of the specialty restaurants including Brazilian, Gourmet, Mexican and more; if staying more than 5 to 6 nights you can reserve a table in 2 of our specialty restaurants; if staying 7 or more nights you can reserve a table in 3 of our specialty restaurants. The buffets you can enjoy at breakfast and the snack bars when you're at the beach. And by snack bars we mean giant buffets with salads, cheeses, meat carving stations, fish and deserts galore.
Paraiso Lindo Restaurants
Eat to your heart's content, you're on vacation after all. This all-inclusive resort features irresistible dishes one after the other. It's almost impossible not to indulge. With three a la carte restaurants plus one international buffet and one grill snack bar, you'll never eat the same dish twice. Clients can also dine at the restaurants in Paraiso mar/beach Enjoy vol-au-vent stuffed with shrimp and river crab bisque or better yet beef steak medallions and almond chicken roll. Or sample a little bit of everything at the buffet, from cheeses, to salads, to fish and deserts, there's plenty to go around.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (146)

Ratings and reviews for Iberostar Paraiso All Inclusive Complex

Overall score

4.1 / 5
146 out of 146
Amenities:
4.3
Room cleanliness:
4.4
Hotel staff:
4.4
Room comfort:
4
Location:
4.3
Value:
4.2

87% would recommend to a friend.

Sort by:
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
Bracey82
Syracuse, NY
Oct 17, 2012

Great couples retreat

The resort was beautiful and they had the best and friendliest staff at any of the resorts we've ever been too...def recommend this resort to everyone! And the food at the mediterranean restaurant was fabulous !!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Sightseeing tip: Short drive from hotel

Captain Hook Dinner Cruise is a blast!

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
Terezinha
Nashua, NH
Sep 6, 2012

Enjoyable All Inclusive Hotel

We have a great time, the Weather was excellent, the room was comfortable, and clean. All staff was very helpful and all the entertainment staff made us feel happy and at home, the pool was enjoyable for us and the baby, we did a lot of games and activities, the beach water was very warm and beautiful. The qualities of the food was good, but could used more variety in choices of mean course meat. I will definitely return in a future.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short walk from hotel

Make sure visit the Steak House for dinner, was excellent.

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
Janie the Cutie
Philly, PA
Aug 28, 2012

Great place to vacation

My husband and I really liked the place. It is family oriented as well as very nice and fun for all ages. The food was excellent! The only thing that we didn't like was that there is no free Wi-Fi... you have to buy it and use it all at once... ex. if you buy 15 minutes of internet, you have to use them all the first time you log in... other then that, everything was absolutely awesome!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Sightseeing tip: Short drive from hotel

ask for the snorkeling in the natural cenotes! it was so much fun and you know for sure it's all real and not made up. You'd really feel connected with nature :) and it's cheaper too!

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

3
NY traveler18
New York, New York
Aug 27, 2012

Average All - Inclusive, nothing too special

I stayed at this hotel with 13 friends for a week vacation. Hotel was nice and well kept. After a few days was completely over the food, buffet served the same items every day, not much variety. Expect to walk, A LOT! Complex is huge - would suggest requesting a room in the middle of the complex. No real complaints, hotel had everything to expect within this price range.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Sightseeing tip: Not Applicable

The walk from the beach is very far from the main lobby - would suggest requesting a room in the middle of the complex so that you are midpoint from all the attractions.

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
ben42
boston
Aug 22, 2012

5 star hotel

Excellent hotel, everything was great. Only disappointment was the beach, lots of weed in the water and on the beach. Be prepare to walk, the resort is way too big, i just got tired walking back and forth to the lobby.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

4
Paradisetraveler
Chicago, Illinois
Aug 9, 2012

Dining Reservations

The food at the hotel was great! However, once we checked in, we learned that due to the fact the hotel was overbooked that we would only be allowed to make 2 dining reservations for our 4 night stay. When researching the hotel I did not find anything on the website that stated the amount of reservations you can make would be dependent on the number of days you are staying. Nor have I had this experience at any other all inclusive. So two of the nights we had to eat at the buffet-where the food is decent, but thought that we would be able to book all four nights at the different restaurants. The two reservation restaurants we went to- The Mediterranean restaurant and the steakhouse were excellent. All the staff was proficient in both English and Spanish. The pool area is gorgeous and huge- no problem getting chairs. Only other negative, is that everything is very much spread out, so you will have a walk from your room to the resturants and pool/beach

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
4
Dining tip: In Hotel

The hotel may inform you once you arrive, that the number of dining reservations you can make is limited. For example, I was only able to make two reservations for a four night stay.

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

5
NorthwestCouple
Spokane WA
Jul 11, 2012

Fantastic vavacion

Best trip ever. This is a beautiful hotel, that has everything imaginable. The best part is the beach, it is gorgeous. Hotel is a bit understaffed, sometimes have to wait for service that you need. overall good, will come back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

2
Nick Wisco
Wisconsin
Jun 25, 2012

Not even close to a 5 star resort

Will never return to this resort. I have stayed at nicer 3 star resorts. Nothing like getting sick off the food the night before a long flight home.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
2
Location:
3
Value:
1
Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

3
jerzbeachgrl
new jersey
Jun 25, 2012

couple vaca

nice hotel, gross buffet food, upgrade to maya or lindo if possible

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Dining tip: In Hotel

try to get a dinner reservation each night, buffet food is gross, steakhouse is the best

Review of Iberostar Paraiso All Inclusive Complex

Reviewer score

3
tush tush
brooklyn
Jun 19, 2012

definitely not a 5 star hotel

The hotel is very nice, staff was decent and shows were okay. However the info is very deceiving. First off WI-FI is NOT free, and for the price you pay WI-FI should def be included. On top of getting charged for wi-fi , it only works in the lobby. You cannot share all the facilities with the other resorts and you can only book specialty restaurants according to how many days you are staying, me and my husband stayed 6 days and were only allowed 2 reservations for the restaurants, which it does not specify that till you actually make reservations. There are no indoor activities at all , and the food was not very tasteful, and was pretty much the same food through out the 6 days . If you are not a person who likes to walk a lot this resort is not for you. Walking distance from your room, to lobby, to buffet, was pretty far. I would recommend for anyone going to mexico, to book a regular hotel at playa de carmen and save there money for the many activities you can do out there as opposed to paying for this all inclusive resort which is not completely all inclusive.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
3
Room comfort:
3
Location:
2
Value:
1
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