$399 Avg/night
Rate and special offer based on Check-in: Jul 31, 2014 Check-out: Aug 3, 2014

Hard Rock Hotel Riviera Maya - All Inclusive

4 stars
Carretera Cancun-Chetumal KM 72, Riviera Maya, 77710
Hotel Overview
Reviewer score
4.2
out of 5
6 reviews
Best All-Inclusive Vacation Yet!

The resort is huge! Loved that there was an adult only side.Staff was friendly and kept the drinks... See full review

  • Chung Brosius
  • Jun 13, 2014
A good choice

From the moment we stepped out of the taxi we were treated like valued customers. The whole resort... See full review

  • mpientka
  • Jun 30, 2014
Deluxe paradise with six pools, salon, beach and full-service spa
Combing traditional design, excellent amenities, sophisticated units and Hard Rock hospitality, Hard Rock Hotel Riviera Maya - All Inclusive provides travelers with a unique luxury experience. This Riviera Maya hotel features a beauty salon, two expansive pools, four adults-only pools, splash park, water slide, tranquil sea cove and a private pristine white sand beach. Holidaymakers can unwind at the 75 treatment rooms of The Legendary Rock Spa, exclusive to adult guests.  

At Hard Rock Hotel, vacationers savor International delights at The Market, Italian specialties at Pizzeto, Mexican dishes at Frida, Brazilian cuisine at Ipanema and Asian delicacies at Zen. Adults-only restaurants, Toro, Le Petit Cochon, Cava Roja and Ciao offer International, French, Spanish and Italian fine dining experience. The hotel has six bars offering light snacks and drinks, three of which are adults-only. 
  
3 Reasons To Stay
  • Full-service spa exclusive to adult guests
  • Sea cove, private beach, six pools, hydro spa tubs
  • Gourmet restaurants and bars with nightly entertainment
Hard Rock Hotel Riviera Maya - All Inclusive Rooms
The 1,264 lavish rooms and suites at Hard Rock Hotel Riviera Maya - All Inclusive come with a private balcony overlooking the resort, garden, pool or ocean, flat-screen satellite TV, air conditioning and fully stocked mini bar and snacks. Select units have hydro spa tub, personal liquor dispenser, separate bedroom, living and dining area, Xbox, Kinect or sky terrace. 
Things To Do
  • Dolphinaris Park (3.4 mi/5.4 km)
  • Punta Venado Beach Club (13.5 mi/21.8 km)
  • Puerto Aventuras Marina ( 2.2 mi/3.5 km)
  • Cedam Museum (2.1 mi/3.4 km)
  • Ecopark Kantun Chi (3.5 mi/5.6 km)
  • Xpu-ha Beach (4.7 mi/7.6 km)
  • Xcaret Water Park (9.6 mi/15.4 km)
  • Xplor Park (9.4 mi/15.1 km)
  • Yal-ku Lagoon (13.2 mi/21.2 km)

Hard Rock Hotel Riviera Maya - All Inclusive Rooms

DELUXE FAMILY SUITE
Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras including:
Two connecting rooms with one king and two double beds
Private balcony, hammock, hot tub and complimentary Wi-Fi
Xbox 360, DVD player, and Fun in The Sun Bucket Kit
Complimentary mini cake for birthdays upon request
Personal liquor dispenser and an adult minibar with soda, bottled water and domestic beer
A kid-friendly minibar with snacks, juices, soda and more
Flat screen satellite TV and 24-hour room service
DELUXE PLATINUM GRAND SKY TERRACE
Feel that. Thats a feeling only a suite like this could deliver. And dont worry " it never fades. Not when you surround yourself with non-stop luxury at every turn. Go big and enjoy:
One bedroom with a king bed and a second with two double beds
Sky terrace with a hot tub, table, chairs, restroom and ocean view
Premium liquor and an in-room bottle of wine, upgraded liquors available
Exclusive restaurant and late-night pillow menu
24-hour room service with a select menu, nightly petit fours and turndown service
Private BBQ service available in sky terrace at extra cost
DELUXE - ROOM
Youre a rock star now. Soak it and enjoy top shelf luxury and everything
You need for an unforgettable all inclusive performance with:
1 king or two double beds, a hot tub and complimentary wifi
Private balcony, hammock, personal liquor dispenser and 24
Hour room service.
Minibar with soda, bottled water, juices, domestic beer and an in-room bottle of wine
Flat screen satellite TV, individually controlled AC
Laptop-sized digital safe, coffee maker, telephone, alarm clock, hair dryer, iron and ironing board
DELUXE GOLD
Consider this room your all-access pass to club awesone. So kick
Things off in style and never look back with:
One king or two double beds, a hot tub an complimentary WI-FI
Minibar with soda, bottled water, juices, domestic beer and an in-room bottle of wine
Rock Spa Bath Amenities, bathrobes and slippers
24-hour room service and flat screen satellite tv
Laptop-sized digital safe, coffee maker, telephone, alarm clock, hair dryer, iron, ironing board and individually controlled AC
DELUXE DIAMOND
Hard Rock is more than a vacation " Its a lifestyle. And to prove it, We have Packed these legendary digs with non-stop extras and no-limit luxury:
1 king bed, a hot tub, Two 25 minute massages at the Rock Spa and
Aroma therapy
Complimentary Beach bag and bottle of red wine
Ideal location with pool or Partial Ocean view
Upgraded liquor including JB Whisky, Absolut Vodka, Appleton White Rum and Jose Cuervo Tequila
Private balcony, hammock, CD, DVD and i-dock
Private balcony, hammock, CD, DVD and i-dock
Private check-in, late check-out and early check-in subject to availability
ROCK SUITE PLATINUM OCEANFRONT
This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy:
One bedroom with a king bed and a second with two double beds
Oversized private balcony, hammock, hot tub, lounge chairs and tables
Premium liquor dispenser and in-room bottle of red wine, upgraded liquor available
Exclusive restaurant and late-night pillow menu
Wireless internet, flat screen satellite TV, DVD player, CD player, and i-dock
24-hour room service with select menu
Nightly petit fours & turn-down service

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.5086 -87.2147
Area served
Next to Playa del Carmen
Nearby airports
Cancun International Aiport
Area description
Hard Rock Hotel Riviera Maya is located in front of a cove in Puerto Aventuras, Riviera Maya. 25 minutes from Playa Del Carmen
30 minutes from Tulm, 1.5 hours from Cancun

Dining

The Market
Enjoy fresh an exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night
Pizzeto
Step outside and step into a world of flavour with a wood burning stove, crispy brick-oven pizza, salads, soups and pasta a la carte
Ipanema
Head to South America with authentic Rodizio service and the passionate flavours of Brazil. Sit, sample and share with tradicional ingrediends and modern style
Zen
Sushi to stir fry, Zen Offers the very best of traditional Asian Cuisine with dishes served a la carte

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (6)

Ratings and reviews for Hard Rock Hotel Riviera Maya - All Inclusive

Overall score

4.2 / 5
5.01.0
6 out of 6
Amenities:
4.2
Room cleanliness:
4.5
Hotel staff:
4.2
Room comfort:
4
Location:
3.8
Value:
3.8

83% would recommend to a friend.

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
mpientka
wilkes barre, PA
Jun 30, 2014

A good choice

From the moment we stepped out of the taxi we were treated like valued customers. The whole resort was clean and very well kept. The food was good but not necessarily great. The staff was pleasant and for the most part attentive. It’s a large resort, so plan to do some walking. I wish we could have played a little in the waves, but you can’t do that here. There is no direct access to the ocean. On the other hand, the lagoon is pretty cool. Snorkeling was fun, my wife liked swimming with all the fish. I wish they had some clocks outside somewhere. Often times we had no idea what time it was unless we went back to the room. We would definitely consider HRH again!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Sightseeing tip: Short drive from hotel

ATV, zip line and snorkel adventure was a good time.

Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Squeegey
NYC
Jun 28, 2014

Great family Vacation+-

The Hotel was a great choice the staff were excellent they could not do enough for you. The buffets and restaurants were good but much better on the Haven Adult side. The rooms were clean and well air-conditioned no moldy smell. we stood in a platinum deluxe which was great . we had attached rooms with the kids, so once they went to sleep my wife and I hit the Jacuzzi upstairs. We had a couples Spa treatment and I have never had such a Thorough message. the ladies were amazing. well worth the money. the pool was great the beach even more spectacular than the pool. would do it again. Kids club was great the staff was great. first time I left my kids with someone other than mom The negative is the time sharing department (legenday) set you up for a three tier hit . very hard to say no. but I do not want 50 years vacations so, no it was. I did get tickets to xcaret which was a huge savings. they are very persistent. also the Hotel credits for the Most part for things that you purchase using them you have to pay 20% which once you pay it, it winds up being the normal price. example: the spa treatment was $1300.00 %20 is $260 which is what you would normally pay for a spa treatment . so they have a few tricks but it is expected. it was all in all a great Hotel. I can't wait to go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Shopping tip: Short drive from hotel

shop at Carmen del playa it saves you money

Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Chung Brosius
Fairfield, CA
Jun 13, 2014

Best All-Inclusive Vacation Yet!

The resort is huge! Loved that there was an adult only side.Staff was friendly and kept the drinks coming. The best part was the limitless resort credits! My husband and I were at the spa basically every day. Truly was a relaxing and fun vacation in Riviera Maya.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Dining tip: Short walk from hotel

On the Heaven side of the resort (adults only) order a Mexican coffee. It is a fun thing to watch made table side =)

Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
Canadian Wally
Calgary, Alberta
Jun 10, 2014

Pre-wedding inspection

My fiancée and I went to the hotel to get a feel for the experience before we finalized our decision of where we were planning on having our wedding next year. The resort is quite large with two pools. During our stay it was not busy so we had no problems find a spot near the pool. Good amount of spots for various types of food. My knocks against the resort are quite minimal. First it about twenty minutes south of Playa so if you like that environment it can be an expensive few days. Secondly, our restaurant was being renovated while we were there so I was a little disappointed. Thirdly, being that I am Canadian it would be nice if they would show playoff hockey, just saying. Lastly is the beach. There really isn't one. There is a reef that runs in front of the beach, which has its advantages and disadvantages. Advantage is that the water is calm. Disadvantage is that it will throw you off the first time with fish right there, and also that you really don't get a true ocean experience. The rooms were comfortable and cleaning staff were amazing. Resort has wifi everywhere which is nice. All in all this is the place that we are going to get hitched next year, so I would recommend it.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Shopping tip: Short drive from hotel

Playa is a fun place to shop and dine with an very growing commercial district on 5th avenue. Although by the end of the day the business owners do get a tad annoying.

Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

2
5.01.0
Armydad21
Eagan mn
Mar 18, 2014

Not so good

Would not go back--room was not what we ordered, they would not return our calls to discuss. The hotel is being renovated and the noise was horrible. Tried to relax in the room.....not so much. The room was connected by a door to the one next door - sounded like they were right in our room - no privacy at all. The food was pretty good, overall we were not impressed.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
2
Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
GThompson
Charlotte
Dec 6, 2013

Best week of my life

Food is the best! but what makes this place special is the staff!. They go above and beyond to make you feel much more than royalty, they make you feel like familiy. Everybody from the front desk personnel, to the bartenders, to the waitresses, to the exceptional entertainment staff who keeps the music pumping, the feet swaying and the ambiance fun!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
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