$420 Avg/night
Rate and special offer based on Check-in: Apr 28, 2015 Check-out: Apr 30, 2015

Hard Rock Hotel Riviera Maya - All Inclusive

4 stars
View map of Carretera Cancun-Chetumal KM 72, Riviera Maya, 77710

Hotel Overview

Reviewer score
4.5
out of 5
13 reviews
Great Trip (10 Night Stay)

This hotel was everything ! Upon arrival my girlfriend and I were on the Hacienda side of the... See full review

  • Dillon
  • Jan 28, 2015
great

fine.great hotel. great service. very clean no complaints whatsoever. See full review

  • Fouad M.
  • Jan 6, 2015
Deluxe paradise with six pools, salon, beach and full-service spa
Combing traditional design, excellent amenities, sophisticated units and Hard Rock hospitality, Hard Rock Hotel Riviera Maya - All Inclusive provides travelers with a unique luxury experience. This Riviera Maya hotel features a beauty salon, two expansive pools, four adults-only pools, splash park, water slide, tranquil sea cove and a private pristine white sand beach. Holidaymakers can unwind at the 75 treatment rooms of The Legendary Rock Spa, exclusive to adult guests.  

At Hard Rock Hotel, vacationers savor International delights at The Market, Italian specialties at Pizzeto, Mexican dishes at Frida, Brazilian cuisine at Ipanema and Asian delicacies at Zen. Adults-only restaurants, Toro, Le Petit Cochon, Cava Roja and Ciao offer International, French, Spanish and Italian fine dining experience. The hotel has six bars offering light snacks and drinks, three of which are adults-only. 
  
3 Reasons To Stay
  • Full-service spa exclusive to adult guests
  • Sea cove, private beach, six pools, hydro spa tubs
  • Gourmet restaurants and bars with nightly entertainment
Hard Rock Hotel Riviera Maya - All Inclusive Rooms
The 1,264 lavish rooms and suites at Hard Rock Hotel Riviera Maya - All Inclusive come with a private balcony overlooking the resort, garden, pool or ocean, flat-screen satellite TV, air conditioning and fully stocked mini bar and snacks. Select units have hydro spa tub, personal liquor dispenser, separate bedroom, living and dining area, Xbox, Kinect or sky terrace. 
Things To Do
  • Dolphinaris Park (3.4 mi/5.4 km)
  • Punta Venado Beach Club (13.5 mi/21.8 km)
  • Puerto Aventuras Marina ( 2.2 mi/3.5 km)
  • Cedam Museum (2.1 mi/3.4 km)
  • Ecopark Kantun Chi (3.5 mi/5.6 km)
  • Xpu-ha Beach (4.7 mi/7.6 km)
  • Xcaret Water Park (9.6 mi/15.4 km)
  • Xplor Park (9.4 mi/15.1 km)
  • Yal-ku Lagoon (13.2 mi/21.2 km)

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Hard Rock Hotel Riviera Maya - All Inclusive Rooms

DELUXE FAMILY SUITE
Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras including:
Two connecting rooms with one king and two double beds
Private balcony, hammock, hot tub and complimentary Wi-Fi
Xbox 360, DVD player, and Fun in The Sun Bucket Kit
Complimentary mini cake for birthdays upon request
Personal liquor dispenser and an adult minibar with soda, bottled water and domestic beer
A kid-friendly minibar with snacks, juices, soda and more
Flat screen satellite TV and 24-hour room service
DELUXE PLATINUM GRAND SKY TERRACE
Feel that. Thats a feeling only a suite like this could deliver. And dont worry " it never fades. Not when you surround yourself with non-stop luxury at every turn. Go big and enjoy:
One bedroom with a king bed and a second with two double beds
Sky terrace with a hot tub, table, chairs, restroom and ocean view
Premium liquor and an in-room bottle of wine, upgraded liquors available
Exclusive restaurant and late-night pillow menu
24-hour room service with a select menu, nightly petit fours and turndown service
Private BBQ service available in sky terrace at extra cost
DELUXE - ROOM
Youre a rock star now. Soak it and enjoy top shelf luxury and everything
You need for an unforgettable all inclusive performance with:
1 king or two double beds, a hot tub and complimentary wifi
Private balcony, hammock, personal liquor dispenser and 24
Hour room service.
Minibar with soda, bottled water, juices, domestic beer and an in-room bottle of wine
Flat screen satellite TV, individually controlled AC
Laptop-sized digital safe, coffee maker, telephone, alarm clock, hair dryer, iron and ironing board
DELUXE GOLD
Consider this room your all-access pass to club awesone. So kick
Things off in style and never look back with:
One king or two double beds, a hot tub an complimentary WI-FI
Minibar with soda, bottled water, juices, domestic beer and an in-room bottle of wine
Rock Spa Bath Amenities, bathrobes and slippers
24-hour room service and flat screen satellite tv
Laptop-sized digital safe, coffee maker, telephone, alarm clock, hair dryer, iron, ironing board and individually controlled AC
DELUXE DIAMOND
Hard Rock is more than a vacation " Its a lifestyle. And to prove it, We have Packed these legendary digs with non-stop extras and no-limit luxury:
1 king bed, a hot tub, Two 25 minute massages at the Rock Spa and
Aroma therapy
Complimentary Beach bag and bottle of red wine
Ideal location with pool or Partial Ocean view
Upgraded liquor including JB Whisky, Absolut Vodka, Appleton White Rum and Jose Cuervo Tequila
Private balcony, hammock, CD, DVD and i-dock
Private balcony, hammock, CD, DVD and i-dock
Private check-in, late check-out and early check-in subject to availability
ROCK SUITE PLATINUM OCEANFRONT
This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy:
One bedroom with a king bed and a second with two double beds
Oversized private balcony, hammock, hot tub, lounge chairs and tables
Premium liquor dispenser and in-room bottle of red wine, upgraded liquor available
Exclusive restaurant and late-night pillow menu
Wireless internet, flat screen satellite TV, DVD player, CD player, and i-dock
24-hour room service with select menu
Nightly petit fours & turn-down service
DELUXE PLATINUM DOUBLE
Consider this room your all-access pass to club awesome.
So kick things off in style and never look back with one king bed or two double beds.
Hydro spa tub, private bath with shower and balcony with hammock.
Liquor Dispenser, mini bar with soda, bottled water, juice & domestic beer. Purified water.
Rock Spa bath amenities, bathrobes & slippers.
Digital safe (laptop size). LCD TV with satellite. Individually controlled A/C. Coffee maker. Direct dial telephone.
Alarm clock. Hair blow dryer. Iron/ironing board. Free wireless internet. 24-hour room service. Turndown service
DELUXE PLATINUM GRAND SKY TERRACE - 1 KING BED
Lets amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy:
Access to a private 3rd floor outdoor terrace, lounge chairs and hot tub
One king bed and complimentary Wi-Fi
Private balcony, hammock, personal liquor dispenser and in-room red wine
Flat screen satellite TV, 24-hour room service and turn-down service
Private BBQ service available in sky terrace at extra cost
Rock Spa bath amenities, bathrobes, and slippers

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Accessible parking
Public areas wheelchair accessible for disabled
Handicapped parking
Wheelchair accessible elevators
Ramp access to buildings

Dining

The Market
Enjoy fresh an exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night
Pizzeto
Step outside and step into a world of flavour with a wood burning stove, crispy brick-oven pizza, salads, soups and pasta a la carte
Ipanema
Head to South America with authentic Rodizio service and the passionate flavours of Brazil. Sit, sample and share with tradicional ingrediends and modern style
Zen
Sushi to stir fry, Zen Offers the very best of traditional Asian Cuisine with dishes served a la carte

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Hard Rock Hotel Riviera Maya - All Inclusive

Overall score

4.5 / 5
5.01.0
13 out of 13
Amenities:
4.5
Cleanliness:
4.6
Hotel staff:
4.5
Comfort:
4.5
Location:
4.3
Value:
4.3

85% would recommend to a friend.

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Dillon
Business
N/A
Jan 28, 2015

Great Trip (10 Night Stay)

This hotel was everything ! Upon arrival my girlfriend and I were on the Hacienda side of the resort and were switched over to the Heaven side away from all the children (what a relief, and free of charge). Everyday at the pool there were tons of activities and lots of entertainment which was great. Dining was good and we really enjoyed eating at the 'Zen' restaurant at least five times out of our 10 night stay! The only thing that we weren't all to crazy about was the onsite nightclub which wasn't all too great and pretty empty. Staff was great and were very friendly and always looked out for us. (Making our drinks stronger, nice.) Overall I have to say if you are looking to relax and have fun this is a great resort. My girlfriend and I had a wonderful time.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Fouad M.
Business
N/A
Jan 6, 2015

great

fine.great hotel. great service. very clean no complaints whatsoever.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
Lindsey H
Business
Tulsa, oklahoma
Oct 9, 2014

We liked it but wouldn't go back

Don't get me wrong. The hotel was beautiful and the staff was amazing. This was our 3rd visit to Playa since May. The food wasn't good. And the resort was really big. There was a lot of walking. Luckily they offer a ride between hotels. We were there for a wedding. It was beautiful. We should of done a rehearsal the nite before, but it was beautiful nonetheless. We stayed at heaven, which is adults only, but some of the restraunts were on the Hacinda side. So some dinners where with children. So it didn't really have the adults only feel. I would recommend this resort for family's, but not for a couples romantic getaway.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
yamshid
Business
Mty, Mexico
Sep 29, 2014

Excellent place to enjoy vacations

Great restaurants, great beach, great staff, overall very well kept facilities.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Tepanyaki :)

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Becca wife and mom
Business
mcalester, oklahoma
Sep 3, 2014

absolute perfection!

This hotel was beautiful! The staff was very friendly and took care of every need. We also got married during our stay on the resort and we had a very sweet wedding planner who took care of everything! We just showed up and our ceremony was incredible! We swam with dolphins on our wedding day! We went to tankah and zip lined, swam into a cave, kayaked, and jumped off cliffs into beautiful freshwater. I had a massage and facial in the rock spa. We ate at most of the restaurants and they were so delicious! We really could not have had a better vacation. I loved every minute of it. They had different entertainment every night that we also enjoyed. It was great and I would definitely recommend this resort!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
DMV ecu
Business
ecuador
Aug 25, 2014

Amazing!

Amazing hotel!! Great price awesome food! Snacks at the pool were not that great besides that amazing!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Not Applicable

Playa del carmen

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
Marathon Life
Business
California
Jul 31, 2014

Family Vacation

Nice Resort, great for family with teens. Food was great. If I had to say anything negative, there activities for kids ( younger) not as good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Entertainment tip: Not Applicable

not that great

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
mpientka
Business
wilkes barre, PA
Jun 30, 2014

A good choice

From the moment we stepped out of the taxi we were treated like valued customers. The whole resort was clean and very well kept. The food was good but not necessarily great. The staff was pleasant and for the most part attentive. It’s a large resort, so plan to do some walking. I wish we could have played a little in the waves, but you can’t do that here. There is no direct access to the ocean. On the other hand, the lagoon is pretty cool. Snorkeling was fun, my wife liked swimming with all the fish. I wish they had some clocks outside somewhere. Often times we had no idea what time it was unless we went back to the room. We would definitely consider HRH again!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

ATV, zip line and snorkel adventure was a good time.

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Squeegey
Business
NYC
Jun 28, 2014

Great family Vacation+-

The Hotel was a great choice the staff were excellent they could not do enough for you. The buffets and restaurants were good but much better on the Haven Adult side. The rooms were clean and well air-conditioned no moldy smell. we stood in a platinum deluxe which was great . we had attached rooms with the kids, so once they went to sleep my wife and I hit the Jacuzzi upstairs. We had a couples Spa treatment and I have never had such a Thorough message. the ladies were amazing. well worth the money. the pool was great the beach even more spectacular than the pool. would do it again. Kids club was great the staff was great. first time I left my kids with someone other than mom The negative is the time sharing department (legenday) set you up for a three tier hit . very hard to say no. but I do not want 50 years vacations so, no it was. I did get tickets to xcaret which was a huge savings. they are very persistent. also the Hotel credits for the Most part for things that you purchase using them you have to pay 20% which once you pay it, it winds up being the normal price. example: the spa treatment was $1300.00 %20 is $260 which is what you would normally pay for a spa treatment . so they have a few tricks but it is expected. it was all in all a great Hotel. I can't wait to go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short drive from hotel

shop at Carmen del playa it saves you money

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Review of Hard Rock Hotel Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Chung Brosius
Business
Fairfield, CA
Jun 13, 2014

Best All-Inclusive Vacation Yet!

The resort is huge! Loved that there was an adult only side.Staff was friendly and kept the drinks coming. The best part was the limitless resort credits! My husband and I were at the spa basically every day. Truly was a relaxing and fun vacation in Riviera Maya.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

On the Heaven side of the resort (adults only) order a Mexican coffee. It is a fun thing to watch made table side =)

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