Grand Palladium Colonial Resort & Spa - All Inclusive ★★★

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$395
avg/night
Rate and special offer based on
Check-in: Feb 18, 2016 Check-out: Feb 21, 2016
4.1 /5
Overall score
88%
Would recommend
Amenities:
4.3
Cleanliness:
4.4
Hotel staff:
4.2
Comfort:
4
Location:
4.2
Value:
4.3
1 2 3 4 5

Select your room

Room types

Show Prices Deluxe Room
  • Size: 121 sqft
  • Occupancy: 4
Show Prices Junior Suite
  • Size: 137 sqft
  • Occupancy: 5
Show Prices Mayan Suite
  • Size: 190 sqft
  • Occupancy: 2

Overview

The Grand Palladium Colonial Resort & Spa Riviera Maya is a five-star beach resort in Mexico. The resort's name is a clue to the decor, which is inspired by the Spanish colonial heritage throughout the Mayan Riviera. In addition, the resort focuses heavily on conserving resources, but guests won't feel deprived thanks to contemporary features and amenities. The hotel boasts live nightly entertainment, sports facilities, nine pools and even onsite shops and doctors.

Foodies can delight in the 14 restaurants at the resort. Choose from a la carte eateries like the El Dorado, Mare Nostrum and Punta Emilia. Alternatively, guests can fill up at buffet restaurants like Tikal, La Hacienda or El Gran Azul.

Highlights

Key facts

Fitness facilities in the Zentropia Palladium Spa & Wellness are complimentary.

Guests can enjoy free towel service, sunbeds and umbrellas when on the beach, at the eight freshwater pools or at the saltwater pool.

For amazing steaks, head to the El Dorado Restaurant.

Sip a complimentary tropical cocktail at one of the swim-up bars onsite.

Hints and tips

If you have an early morning or late night flight, day and night passes can be purchased to let you extend your stay without paying for another night of accommodation. To use some of the most in-demand free amenities like the archery range or the beach volleyball courts, sign up for a spot in advance.

Nearby attractions

Local neighborhood information

The Grand Palladium Colonial Resort & Spa Riviera Maya is located within the Palladium Riviera Maya Complex, which is a collection of several different resorts. The shared property means that there are far more amenities than usual, and guests can easily walk to the onsite grocery store or souvenir shops. The resort itself is halfway between the Mayan ruins of Tulum and the beaches of Playa del Carmen. Guests can explore nearby attractions like the cenotes, or underground caves, of Akumal or the Xcaret Mayan heritage theme park.

Dining

El Dorado
*Steak house
Mare Nostrum
*Mediterranean style cuisine
Bamboo
*Asian Cuisine
La Adelita
*Mexican cuisine
Ribs and More
*Grill and barbecue style dinner
Tikal
*Italian corner Mexican corner *Show cooking
Kabah
Buffet restaurant *Italian and mexican cuisine
Laguna
*Buffet restaurant *Italian cuisine *Show cooking *Smoking allowed
La Hacienda
Buffet service with Italian corner, Mexican corner and Show Cooking and A / C.
La Gran Azul
It is located off the main pool at Grand Palladium Colonial / Kantenah. Buffet Service gorgeous outdoor restaurant with a spectacular palapa and wonderful views over the main pool. It features Italian corner and Show Cooking. *Smoking allowed

Meeting facilities

Meeting Info
The Grand Palladium Riviera Complex offers 12 Conference rooms an 1 Luxury Convention Center, ranging from 45 m2 to 505 m2, for 40 - 600 people, fully equipped with all the necessary technology and services for any type of celebration (subject to availability and with extra charge).

Recommendations for you

Guest score 4.2 / 5
$388
Guest score 4.0 / 5
$286
Guest score 3.9 / 5
$388

Amenities

Featured

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities

General

  • No smoking rooms/facilities
  • Concierge

Activities

  • Outdoor pool
  • Fitness center or spa
  • Fitness Center
  • Spa
  • Night club
  • Game room
  • Solarium
  • Tennis

Dining

  • All inclusive
  • Bar/Lounge
  • Restaurant

Services

  • Business center
  • Laundry service
  • In-Room Safe
  • Tour desk
  • Meeting/Banquet facilities
  • Barber/Beauty shop
  • Conference facilities
  • Doctor on call
  • Gift shop
  • Currency exchange

Internet

  • WiFi

Transportation

  • Airport shuttle

Parking

  • Free parking

Accessibility

  • Accessible Rooms/Facilities
  • Accessible parking

Reviews

4.1 /5 Overall score

88% Would recommend

  • Amenities: 4.3/5
  • Cleanliness: 4.4/5
  • Hotel staff: 4.2/5
  • Comfort: 4/5
  • Location: 4.2/5
  • Value: 4.3/5

Third time

Would recommend Mon, Dec 21, 2015
This was our third time to this hotel within a year. The service was great, the complex is kept very clean and tidy. The beach bar is excellent for remembering your orders each day. The only thing was the new Spanish restaurant, wasn't very good for us. It lacked variety and quantity of food. I think the Chinese restaurant was better. Too bad the Brazilian restaurant was under construction. Hopefully it will be open for Christmas. I also believe that this hotel lacks in Mexican heritage for meals. They tend to serve American type food. The beach was kept very clean even thou they had a couple of days of seaweed wash up on shore, they did a wonderful cleaning it up.

| N/A Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 2 /5
  • Value: 4 /5

Amazing experience

Would recommend Thu, Oct 8, 2015
Not much around close by to get to but this place was amazing!

| N/A Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 5 /5

Fairly good family trip

Would not recommend Fri, Oct 2, 2015
The hotel, grounds and setting, are beautiful, but the buffet dining rooms are HUGE and noisy. The restaurants that could be reserved were nice and quiet and the food was good. Overall, though, the resort food was crowded with to many noisy, drinking young adults. The amenities like snorkeling etc were all booked up.

| Kalamazoo Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Just Ok experience

Would not recommend Fri, Jul 31, 2015
I have a nice room on 2nd floor of Colonial Resort, but my brother room on ground floor smells so bad, like mold/ damp. My brother asks for a room change but they couldn't accommodate. The service is ok @ buffet restaurants, room service but very bad at front desk. No smile nor emotion. All a la carte restaurant food are just ok and i rarely seen any smiling face except the mexican restaurant Adelita, very nice manager and waiters who are so nice and sweet. That's the best experience we have in 7 days stay in Grand Palladium Colonial Resort.

| SLC Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 1 /5
  • Comfort: 4 /5
  • Location: 2 /5
  • Value: 2 /5

Beautiful Place

Would recommend Mon, Jul 13, 2015
the hotel was beautiful. the only problem was that the property was so big and the transportation to get back to you rooms in the evening was poor.

| N/A Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

great hotel

Would recommend Tue, May 26, 2015
Overall the hotel is nice. The food could use some improvement but otherwise it is a great hotel.

| Deland Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Great trip wrong hotel!

Would recommend Tue, May 26, 2015
It's a great hotel IF they put you in the hotel that you have paid for. Or given a choice.

| N/A Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 2 /5
  • Comfort: 3 /5
  • Location: 1 /5
  • Value: 3 /5

Nice property, horrible service.

Would not recommend Mon, May 25, 2015
Positive aspects Beautiful property, very quiet. Better than Cancun Very clean Nice size rooms. Negative Unattentive to your needs. check your reservation. Make sure they assign you to the right hotel. I was putted in a far away hotel named riviera when i paid for the colonnial. They told me that i got an upgrated.???Far away from everything. They promise to change me to the Colonnial hotel after few days.???. I got it done for the same late daY, late night. It took more than an hour for the transportation to pick us up. Transportation inside of the hotel is a real mess. Be prepare to wait for the chu chu train to go back to your lobby. Problem is, it takes forever to arrive and most of the time is packed. If you ask a driver on a different shuttle to take you, they just ignored you or they keep telling you wait for the train. We walked to the room and lobby most of the time with my in laws in their 70s. Wi-fi. It may not work if you have an android phone like me. A guy from tech support helped me. It took a day to get it done. The hotel staff they are worried about arguing with you why you are wrong rather than help you. Ex. Wifi (it took me three tiimes over the phone, and a trip to reception to beg for my wifi code to find out a rude receptionist arguing that i should have it already. It took her longer lecturing me where to find the code on my welcome package instead of printing it. It took her few seconds to do it after my persistance. Be very careful when you buy things on the hotel. Especially in dollars. The change given back three times was short. I have to argue with clerks on those stores to get the difference. They only give back pesos no dollars. I have stay on different hotels in Cancun and by far this is the one with the worst customer service.

| N/A Family

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 1 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 2 /5

Great winter break

Would recommend Wed, Feb 4, 2015
Staff was wonderful,very helpful. Very clean. Beautiful grounds.

| N/A Friends

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Nice place for a stay

Would recommend Mon, Oct 13, 2014
We have not been to an all inclusive resort in the past while our friends who we traveled with have been to several. In all, our stay was positive. Resort was clean. Staff was good. But there is a lack of attention to detail and some staff "caring" about your stay. When asking for some simple things, they were forgotten or ignored, especially if you asked for something that an individual could not be accountable for. If you needed coffee or something at a restaurant, all was good. If you asked for something in your room that someone had to follow through on, not good at all. Not detrimental to the trip, but comfort in an all inclusive is what is being sold and that did not come through in all cases. But beach was great, bartenders fun, food plentiful and good and you could always find something to eat that was good.

Attractions

Playa de Carmen is a nice side trip for an evening to break up the trip.

| Sylvania, Ohio Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 3 /5

Top hotels

Hotel Policies

  • Check-in: 3:00 PM
  • Check-out: 12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

$395
avg/night
Choose dates
Rate and special offer based on Check-in: Feb 18, 2016 Check-out: Feb 21, 2016