Grand Palladium Colonial Resort & Spa - All Inclusive

3 stars
View map of Carretera Chetumal Puerto Juarez Km 256-100, Riviera Maya, 77710

Hotel Overview

4.1/5

Overall score

89%

Would recommend

Amenities:
4.3
Cleanliness:
4.4
Hotel staff:
4.2
Comfort:
4
Location:
4.2
Value:
4.3
Caribbean beach complex offers four all-inclusive resorts in one
The Grand Palladium Riviera Maya all-inclusive resort complex combines four resorts in one. Resort sections are the Riviera Resort, the White Sand Resort, the Royal Suites Yucatan and the Colonial & Kantenah Resort and Spa. These resorts strive to offer creature comforts and luxury in harmony with nature. The adults-only Royal Suites Yucatan is the complex's VIP entity. Guests there enjoy exclusive access to bars and restaurants and access to all other resorts on the property. The Grand Palladium Riviera Maya complex has five pools, 13 bars, a mini-golf course and spa.
Highlights:
  • Four resorts in one in a natural setting
  • Five pools, one exclusively for Royal Suites guests
  • Mini-golf course
Rooms:

Accommodations at Grand Palladium Riviera Maya vary among the resorts, but expect heavy Spanish influences with neutral color schemes and comfortable amenities. All rooms include one king or two double beds, in-room climate control, private terrace or balcony and personal mini-bar. For a fee, guests enjoy docking station for MP3 players, pillow menu and pay-per-view channels with movies. The 22 bungalow-style cabins called Mayan Suites are designed for couples and include hydromassage bathtubs, outdoor shower and a private entrance to the outside. These suites are positioned on the edge of large on-site lake.

Features:

Guests at Grand Palladium Riviera Maya can partake in a number of outdoor and water activities including archery, badminton, tennis, canoeing and snorkeling. For a fee, sailing, windsurfing and scuba diving classes are available. At night, the resort offers live entertainment and access to the discothèque, a dance club stocked with local and international drinks and music hits. For a quieter trip, check out the reading lodge or book a massage (fees apply) in the spa and enjoy free access to the gym, sauna and steam bath at Grand Palladium Riviera Maya.

Transportation
  • Cancun International Airport (75 minutes)
Attractions
  • Akumal (4 mi/7 km)
  • Playa del Carmen (19 mi/31 km)
Business
  • 12 conference rooms
  • One luxury convention center that seats up to 600 people
  • Business center and concierge (fees may apply)
Policies and Fees
  • The access to the wet areas (hot tubs, pool, sauna and steam baths) in the Zentropia Palladium Spa & Wellness centres is charged at $10 USD per guest and per day. Also, patrons who purchase any of spa treatments at Zentropia Palladium Spa & Wellness will be given free access to the wet areas that day.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Grand Palladium Colonial Resort & Spa - All Inclusive Rooms

Standard Room
All rooms have two double beds or one king-size bed, air conditioning, ceiling fan, minibar restocked daily, TV (satellite), movie channel, telephone, electronic safe, hair dryer, magnifying mirror, tea and coffee facilities, smoke detectors, iron and ironing board, alarm clock, Wifi*, MP3 player station and pillow menu (Additional Charges).
Junior Suite
These rooms feature the same amenities as the Standard Rooms but have a sofa bed, hydro massage tub, bathrobes and slippers.
Mayan Suite
These rooms feature the same amenities as the Junior Suites, plus a separate entrance and a terrace, a magnificent bathroom with whirlpool and an outdoor Mayan-style shower. ADULTS ONLY

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Game room
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible parking

Hotel Map

20.441 -87.2871
Area served
Carretera Chetumal-Puerto Jurez Km, 256-100, 77710 Municipio Solidaridad - Riviera Maya (Mxico)
Nearby airports
Cancun International Airport.
Area description
The "Mayan Riviera" is the name given to the area located in the eastern extreme of the Yucatan peninsula and to the south of Cancun. An incomparable tourist destination whose main attractions are its beautiful water and white sandy beaches, the Mayan Riviera is home to the second largest coral barrier reef in the world. This area of the Mexican Caribbean, full of exotic animals, offers plenty of places to explore. Winding underground rivers that pour into beautiful cenotes (natural wells), caverns and caves and the archaeological remains of the thousand-year-old Mayan civilization that once flourished in the region amaze and delight visitors. The plentiful and spectacular marine life of the Mayan Riviera also provides an unforgettable experience for those who love diving and snorkeling.

Meeting facilities

Meeting Info
The Grand Palladium Riviera Complex offers 12 Conference rooms an 1 Luxury Convention Center, ranging from 45 m2 to 505 m2, for 40 - 600 people, fully equipped with all the necessary technology and services for any type of celebration (subject to availability and with extra charge).

Dining

El Dorado
*Steak house
Mare Nostrum
*Mediterranean style cuisine
Bamboo
*Asian Cuisine
La Adelita
*Mexican cuisine
Ribs and More
*Grill and barbecue style dinner
Tikal
*Italian corner Mexican corner *Show cooking
Kabah
Buffet restaurant *Italian and mexican cuisine
Laguna
*Buffet restaurant *Italian cuisine *Show cooking *Smoking allowed
La Hacienda
Buffet service with Italian corner, Mexican corner and Show Cooking and A / C.
La Gran Azul
It is located off the main pool at Grand Palladium Colonial / Kantenah. Buffet Service gorgeous outdoor restaurant with a spectacular palapa and wonderful views over the main pool. It features Italian corner and Show Cooking. *Smoking allowed

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (250)

Ratings and reviews for Grand Palladium Colonial Resort & Spa - All Inclusive

Overall score

4.1 / 5
5.01.0
250 out of 250
Amenities:
4.3
Cleanliness:
4.4
Hotel staff:
4.2
Comfort:
4
Location:
4.2
Value:
4.3

89% would recommend to a friend.

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

2
5.01.0
Mailman D
Business
WPB FL
Feb 6, 2012

Bad Bad SERVICE!!

There were problems from day one. They split up our family in different buildings.The phone in room did not work with a one year old in it. The TV did not work, the bathroom was not cleaned on day2. The rooms were not ready when we arrived or after a 3:30 lunch. This was a disaster!!! The service was as bad as it could get.! I would not recomand this place to any one.Awlful SERVICE!!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Bobbi lynn
Business
St Paul, MN, USA
Feb 6, 2012

warm and wonderful week

We had a great experience here. Great family amenities for young children and opportunity for adult time too. The kids club was a hit with our 4 and 6 year old. Everyone was super friendly and helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Tweet
Business
Ontario, Canada
Feb 6, 2012

Great Vacation

Travelled with 7 family members including a 10 year old and young adults. All had a great time. Quality of food was great with buffet and several sit down restaurants. Pool area was nice. The resort was very clean and staff friendly. The shows at night were excellent.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Depending on which hotel group you stay, you need to take a trolley to get between restaurants or night time shows. Plan accordingly as this could add 30-45 minutes to your schedule.

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Luv Beaches
Business
Wisconsin, USA
Jan 15, 2012

Great time at the Grand Palladium

The Palladium complex is huge! There are 17 restaurants to choose from. The beach is big and the sand is nice and powdery - great for walking. The snorkeling right there was great. Lots of fish. There is some sandy spots for swimming and also rocky spots for snorkeling. The rooms were nice too. The staff was great, always very friendly and always willing to help. Had a wonderful week and would recommend to everyone.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Not Applicable

Take a taxi to Akumal Beach just 3 miles away from the resort. You can snorkel and see the sea turtles. Very awesome experience.

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Tommy E
Business
Connecticut, USA
Jan 13, 2012

Fantastic family vacation

kids club amazing. Food amazing. Excellent choice of pools. Great nightly entertainment.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
zoolia
Business
central PA
Dec 25, 2011

Large resort experience.

Pros: ecological, clean, well maintained, activities, spa, departure services, entertainment, kids stay free. Cons: check in (mistakes), off shore snorkeling is poor, sea bottom - mostly rocks, coral, weeds, small sandy area for swimming, inter-lobby transport exhumes smelly fumes (may need to be electrical for the eco-resort). Average: food, restaurant wait time, cocktails, housekeeping.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Sunshine712
Business
Oklahoma, USA
Dec 25, 2011

Great stay for entire family!

This was our 2nd time at Grand Palladium and it did not disappoint! Everything was wonderful - we have 3 kids ages 13, 12 and 8, and they had a fantastic time! There is a teen club and a kids' club that they wanted to be at all the time! So many activities for them to do - kids' club had arts and crafts, stage productions (Grease, High School Musical, etc.), play equipment, scavenger hunts, games and more! Teen club has ping pong, computers, foosball, pool table, music, different daily activities, not to mention meeting other kids from around the world. And the staff is incredible. The resort is HUGE as it is 4 resorts in one. LOTS of walking (so bring comfy shoes), but with all the food and drink, we needed the exercise!!! The nightly shows were fantastic and very entertaining. The staff is so friendly and the food was wonderful! Something for everyone. It's going to be really hard to top this resort (IF we decide to go elsewere next year!)!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: In Hotel

Be sure to catch the nightly shows - they dancers are wonderful! And the Segway tour was fun and the best way to see the whole resort - so do it at the beginning of your trip! Also, there is transportation between the resorts and to your villa, so if you've had your fill of walking, this really helps.

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Pleased as Rum Punch
Business
British Columbia, Canada
Dec 25, 2011

third time lucky!

This was our third trip to this particular Palladium and the second stay in the Royal Suites. We enjoyed everything! Would definately go back again!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
yo123456
Business
buffalo ny
Dec 20, 2011

week getaway

good times, but needs better drinks, or better brands. thay did have can beer in one bar, but made it hard to get because the size of resort, plus it was only open at night and smelled like old poeple . needs captin morgan or brands like that and can beer at more bars

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Alfredo S
Business
Monterrey, Nuevo León, Mexico
Dec 14, 2011

Nice vacation, but could have been better

We traveled in December, so water was VERY cold, it would have been nice for the pool to have a heating system. Since the hotel is really big, rooms, restaurants and pools are far away from each other, and the transportation intrahotel is poor. We chose walking most of the time, but with 2 little kids, it was difficult and the hotel in general is NOT stroller friendly. It sounds like we didn't have a good time, but no, other than these problems, the hotel was really nice and the rooms were nice and spacy.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

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