Orbitz

Grand Palladium Colonial Resort & Spa - All Inclusive

3 stars
Carretera Chetumal Puerto Juarez Km 256-100, Riviera Maya, 77710
Hotel Overview
Reviewer score
4.2
out of 5
240 reviews
Can't wait to go back to Mexico and the Grand Palladium Colonial!

The whole family enjoyed the Grand Palladium! Prior to arriving I emailed the hotel and requested... See full review

  • MEParker
  • Apr 7, 2013
BEST VACATION EVER

THE STAFF WAS GREAT. THE FOOD WAS FANTASTIC. THE ROOMS WERE CLEAN AND COMFORTABLE. I HAVE BEEN MANY... See full review

  • OUTRECMATT
  • Jan 24, 2013
Caribbean beach complex offers four all-inclusive resorts in one
The Grand Palladium Riviera Maya all-inclusive resort complex combines four resorts in one. Resort sections are the Riviera Resort, the White Sand Resort, the Royal Suites Yucatan and the Colonial & Kantenah Resort and Spa. These resorts strive to offer creature comforts and luxury in harmony with nature. The adults-only Royal Suites Yucatan is the complex's VIP entity. Guests there enjoy exclusive access to bars and restaurants and access to all other resorts on the property. The Grand Palladium Riviera Maya complex has five pools, 13 bars, a mini-golf course and spa.
Highlights:
  • Four resorts in one in a natural setting
  • Five pools, one exclusively for Royal Suites guests
  • Mini-golf course
Rooms:

Accommodations at Grand Palladium Riviera Maya vary among the resorts, but expect heavy Spanish influences with neutral color schemes and comfortable amenities. All rooms include one king or two double beds, in-room climate control, private terrace or balcony and personal mini-bar. For a fee, guests enjoy docking station for MP3 players, pillow menu and pay-per-view channels with movies. The 22 bungalow-style cabins called Mayan Suites are designed for couples and include hydromassage bathtubs, outdoor shower and a private entrance to the outside. These suites are positioned on the edge of large on-site lake.

Features:

Guests at Grand Palladium Riviera Maya can partake in a number of outdoor and water activities including archery, badminton, tennis, canoeing and snorkeling. For a fee, sailing, windsurfing and scuba diving classes are available. At night, the resort offers live entertainment and access to the discothèque, a dance club stocked with local and international drinks and music hits. For a quieter trip, check out the reading lodge or book a massage (fees apply) in the spa and enjoy free access to the gym, sauna and steam bath at Grand Palladium Riviera Maya.

Transportation
  • Cancun International Airport (75 minutes)
Attractions
  • Akumal (4 mi/7 km)
  • Playa del Carmen (19 mi/31 km)
Business­
  • 12 conference rooms
  • One luxury convention center that seats up to 600 people
  • Business center and concierge (fees may apply)

Grand Palladium Colonial Resort & Spa - All Inclusive Rooms

Standard Room
All rooms have two double beds or one king-size bed, air conditioning, ceiling fan, minibar restocked daily, TV (satellite), movie channel, telephone, electronic safe, hair dryer, magnifying mirror, tea and coffee facilities, smoke detectors, iron and ironing board, alarm clock, Wifi*, MP3 player station and pillow menu (Additional Charges).
Junior Suite
These rooms feature the same amenities as the Standard Rooms but have a sofa bed, hydro massage tub, bathrobes and slippers.
Mayan Suite
These rooms feature the same amenities as the Junior Suites, plus a separate entrance and a terrace, a magnificent bathroom with whirlpool and an outdoor Mayan-style shower. ADULTS ONLY

Amenities

  • All inclusive
  • Wireless internet
  • Airport shuttle
  • FREE parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Health club
Spa services
Night club
Game room
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Business center
Laundry service
Safe deposit box
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Wireless internet
Transportation
Airport shuttle
Parking
FREE parking
Accessibility
Handicapped rooms/facilities
Accessible parking

Hotel Map

20.441 -87.2871
Area served
Carretera Chetumal-Puerto Jurez Km, 256-100, 77710 Municipio Solidaridad - Riviera Maya (Mxico)
Nearby airports
Cancun International Airport.
Area description
The "Mayan Riviera" is the name given to the area located in the eastern extreme of the Yucatan peninsula and to the south of Cancun. An incomparable tourist destination whose main attractions are its beautiful water and white sandy beaches, the Mayan Riviera is home to the second largest coral barrier reef in the world. This area of the Mexican Caribbean, full of exotic animals, offers plenty of places to explore. Winding underground rivers that pour into beautiful cenotes (natural wells), caverns and caves and the archaeological remains of the thousand-year-old Mayan civilization that once flourished in the region amaze and delight visitors. The plentiful and spectacular marine life of the Mayan Riviera also provides an unforgettable experience for those who love diving and snorkeling.

Meeting facilities

Meeting Info
The Grand Palladium Riviera Complex offers 12 Conference rooms an 1 Luxury Convention Center, ranging from 45 m2 to 505 m2, for 40 - 600 people, fully equipped with all the necessary technology and services for any type of celebration (subject to availability and with extra charge).

Dining

El Dorado
*Steak house
Mare Nostrum
*Mediterranean style cuisine
Bamboo
*Asian Cuisine
La Adelita
*Mexican cuisine
Ribs and More
*Grill and barbecue style dinner
Tikal
*Italian corner Mexican corner *Show cooking
Kabah
Buffet restaurant *Italian and mexican cuisine
Laguna
*Buffet restaurant *Italian cuisine *Show cooking *Smoking allowed
La Hacienda
Buffet service with Italian corner, Mexican corner and Show Cooking and A / C.
La Gran Azul
It is located off the main pool at Grand Palladium Colonial / Kantenah. Buffet Service gorgeous outdoor restaurant with a spectacular palapa and wonderful views over the main pool. It features Italian corner and Show Cooking. *Smoking allowed

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (240)

Ratings and reviews for Grand Palladium Colonial Resort & Spa - All Inclusive

Overall score

4.2 / 5
240 out of 240
Amenities:
4.3
Room cleanliness:
4.4
Hotel staff:
4.3
Room comfort:
4
Location:
4.2
Value:
4.3

90% would recommend to a friend.

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Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
Siwoo
Boston, MA
Jun 7, 2012

Relaxing

Very nice stay, the pools were nice, the spa was my favorite. The beach was right there, white sands and warm waters. Very convenient to have a lot of beach chairs everywhere. The food was ok, not the best, but still good!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
3
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
Colorado family vaca
Grand Junction, CO
Jun 5, 2012

Good family getaway

This is a nice all-inclusive resort about 70 minutes from Cancun. Took private transportation (USA Transfer - great service). The staff was always helpful and friendly. We would often leave a few dollars tip, even though it is not required, especially after dinner. I found out on the way home that many of the workers there make about $90 every 2 weeks. They deserve the tips. We had an issue with our a/c and it was fixed right away. The waiters were always good and took care of whatever we needed. The housekeeping was a little inconsistent but nothing terrible. The food was above average. We ate at the buffet for breakfast, pool restaurant for lunch, and ala carts for dinner. I'm a fairly picky eater and was always able to find something I liked. The bread was delicious. There was not a wait for dinner if we went early. The drinks varied. A couple of my margaritas were very weak (and I'm a lightweight) and one was very strong. The junior suites (Riviera) are large. The beds and pillows are not very comfortable. The sheets are rough. The water pressure was non-existent at times and at best, very light. The resort is beautiful. The beach was warm and fun. Always chairs to sit in. Also did mini-golf, tennis and played football. So mostly a very nice resort, but not perfect. This was our third visit and we would stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
3
Value:
4
Sightseeing tip: Short walk from hotel

If you walk out of the resort to hire a cab, it is cheaper than if they call one to the lobby. Last year we paid $20.50 to go to Acumal from the lobby. This year we paid $15 to go to Acumal by walking out the front gates, $10 to return, and $25 to return from Playa. The collectivo is $3 or $4 per person and can be caught outside the gates as well.

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
mishellny
new york
Jun 1, 2012

Little disappointed

Little disappointed with this place, thought it was going to be an amazing vacation. Nothing amazing about this place except the beautiful setting. Still it is a very nice resort, clean room, food ok, beach beautiful, plenty of activities, evening entertainment so so. One of the most important parts of a vacation is the staff and I thought it was lacking, super slow service at a la cartes, ignored at pool bar in the morning, wanted a pepsi. Just not super friendly throughout the resort like we have seen at other all inclusives. Sometimes seem like we were bothering them. A plus, there was no towel game at all, always a chair at beach or pool. This place is nice but nothing so special, no nice touches. We were planning on returning with kids in a few months but will look elsewere.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
4
Dining tip: Not Applicable

Get to a la cartes before 7pm for no waiting

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
Foxy Badger
New York, NY
May 31, 2012

Royal Suites is worth the up-charge

Had a great time in the adults only section. Food and service can be a little inconsistent, but once you know what to eat and where to go, it's a fantastic experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
Andre B.
Chicago, IL
May 31, 2012

Third stay at Grand Palladium.

It was our third stay at Palladium Riviera Maya, this time we stayed at Royal Suite( May 08 -May 15th). We always travel with group of friends. We love Grand Palladium Complex! I have been to Sandals, Secrets, Excellence, Iberostars, Valentin Imperial, etc.. Grand Palladium Riviera Maya is the best value for the money. Great beach, good restaurants, premium drinks. The only complaint we have is very slow service at the restaurants, but this is common problem at all the resorts we have been.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
Mr. Super
calgary, ab
May 22, 2012

Great place for a family vacation

I absolutely loved the place where we stayed. It was at the white sand hotel, and the grand palladium location is pretty much close to everything. Lots of activities around, and the staff were very friendly. The buffets were okay, but a little disappointing after a while.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
odessit94
Staten Island, NY
May 14, 2012

AMAZING!!!

We are just back from a 10 days stay in the Grand Palladium Riviera Maya Complex and all we don't have enough words to describe this amazing place. It is our second stay in this hotel and we were not dissapointed at all; everything was just as good as when we were there 3 years ago : still as great. Great staff, everyone was smiling and welcoming; Great beach and pool; Great spa and gym; Great surroundings in the middle of the tropical forest with loads of animals to see if you take your time walking around; Great food at the buffet and in the evening restaurants... Nothing to complain about; everything was just perfect and for sure we will come back again a third time. Thanks for free upgrade from standard room at Kantenah to suite at Colonial. Thanks to all the staff which was very helpfull and cheerfull.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Sightseeing tip: Short drive from hotel

Snorkeling with the turtles at Akumal beach. 5 min and $3 by collectivo from Palladium.

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
Cat Lover
Delaware
May 9, 2012

Grand Palladium, Riveria Maya

One of the best trips ever, all of the staff at this resort were wonderful people who go above and beyond to meet your every need.. The pools were clean and beautiful...there were many buffets to choose from.. and fine restaurants. The entertainment was wonderful every single night..and non stop things to do..we will be planning to return there in the future...which will be our third trip back to this resort.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Nightlife tip: Short walk from hotel

The Colonial has the biggest bar and the best entertainment, and also has the best buffet.

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
The 30 Something Girls
Chicago, IL
May 6, 2012

A fabulous Vacation celebration Girls' trip!

We just returned from a GREAT week celebrating some 30th birthdays! The Grand Palladium was absolutely gorgeous with fun always available. The staff was friendly and the entertainment left us in stitches MANY times a day. We are already talking about the next time we go, and we haven't been home for 24 hours yet! We loved being in the Riviera Maya, and would choose it over Cancun any day.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

5
cmw1819
Lake Charles, LA
May 5, 2012

Perfect place to relax...

We had a great time. The staff there is great. They make the stay very peaceful at all times.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
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