Grand Palladium Colonial Resort & Spa - All Inclusive

3 stars
View map of Carretera Chetumal Puerto Juarez Km 256-100, Riviera Maya, 77710

Hotel Overview

Reviewer score
4.1
out of 5
209 reviews
Fantastic Stay

This was our fifth stay at Grand Palladium. Value is great and staff are even better. Very welcoming. See full review

  • IowaStateFan
  • May 14, 2014
Beautiful Place

the hotel was beautiful. the only problem was that the property was so big and the transportation... See full review

  • bubbakitty
  • Jul 13, 2015
The Grand Palladium Riviera Maya all-inclusive resort complex combines four resorts in one. Resort sections are the Riviera Resort, the White Sand Resort, the Royal Suites Yucatan and the Colonial & Kantenah Resort and Spa. These resorts strive to offer creature comforts and luxury in harmony with nature. The adults-only Royal Suites Yucatan is the complex's VIP entity. Guests there enjoy exclusive access to bars and restaurants and access to all other resorts on the property. The Grand Palladium Riviera Maya complex has five pools, 13 bars, a mini-golf course and spa.
Rooms

Accommodations at Grand Palladium Riviera Maya vary among the resorts, but expect heavy Spanish influences with neutral color schemes and comfortable amenities. All rooms include one king or two double beds, in-room climate control, private terrace or balcony and personal mini-bar. For a fee, guests enjoy docking station for MP3 players, pillow menu and pay-per-view channels with movies. The 22 bungalow-style cabins called Mayan Suites are designed for couples and include hydromassage bathtubs, outdoor shower and a private entrance to the outside. These suites are positioned on the edge of large on-site lake.

Property features

Guests at Grand Palladium Riviera Maya can partake in a number of outdoor and water activities including archery, badminton, tennis, canoeing and snorkeling. For a fee, sailing, windsurfing and scuba diving classes are available. At night, the resort offers live entertainment and access to the discothèque, a dance club stocked with local and international drinks and music hits. For a quieter trip, check out the reading lodge or book a massage (fees apply) in the spa and enjoy free access to the gym, sauna and steam bath at Grand Palladium Riviera Maya.

Highlights
  • Four resorts in one in a natural setting
  • Five pools, one exclusively for Royal Suites guests
  • Mini-golf course
Nearby attractions
  • Akumal (4 mi/7 km)
  • Playa del Carmen (19 mi/31 km)
Business
  • 12 conference rooms
  • One luxury convention center that seats up to 600 people
  • Business center and concierge (fees may apply)
Transportation
  • Cancun International Airport (75 minutes)
Policies
  • The access to the wet areas (hot tubs, pool, sauna and steam baths) in the Zentropia Palladium Spa & Wellness centres is charged at $10 USD per guest and per day. Also, patrons who purchase any of spa treatments at Zentropia Palladium Spa & Wellness will be given free access to the wet areas that day.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Grand Palladium Colonial Resort & Spa - All Inclusive Rooms

Standard Room
All rooms have two double beds or one king-size bed, air conditioning, ceiling fan, minibar restocked daily, TV (satellite), movie channel, telephone, electronic safe, hair dryer, magnifying mirror, tea and coffee facilities, smoke detectors, iron and ironing board, alarm clock, Wifi*, MP3 player station and pillow menu (Additional Charges).
Junior Suite
These rooms feature the same amenities as the Standard Rooms but have a sofa bed, hydro massage tub, bathrobes and slippers.
Mayan Suite
These rooms feature the same amenities as the Junior Suites, plus a separate entrance and a terrace, a magnificent bathroom with whirlpool and an outdoor Mayan-style shower. ADULTS ONLY

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Game room
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Accessible Rooms/Facilities
Accessible parking

Hotel Map

20.441 -87.2871
Area served
Carretera Chetumal-Puerto Jurez Km, 256-100, 77710 Municipio Solidaridad - Riviera Maya (Mxico)
Nearby airports
Cancun International Airport.
Area description
The "Mayan Riviera" is the name given to the area located in the eastern extreme of the Yucatan peninsula and to the south of Cancun. An incomparable tourist destination whose main attractions are its beautiful water and white sandy beaches, the Mayan Riviera is home to the second largest coral barrier reef in the world. This area of the Mexican Caribbean, full of exotic animals, offers plenty of places to explore. Winding underground rivers that pour into beautiful cenotes (natural wells), caverns and caves and the archaeological remains of the thousand-year-old Mayan civilization that once flourished in the region amaze and delight visitors. The plentiful and spectacular marine life of the Mayan Riviera also provides an unforgettable experience for those who love diving and snorkeling.

Dining

El Dorado
*Steak house
Mare Nostrum
*Mediterranean style cuisine
Bamboo
*Asian Cuisine
La Adelita
*Mexican cuisine
Ribs and More
*Grill and barbecue style dinner
Tikal
*Italian corner Mexican corner *Show cooking
Kabah
Buffet restaurant *Italian and mexican cuisine
Laguna
*Buffet restaurant *Italian cuisine *Show cooking *Smoking allowed
La Hacienda
Buffet service with Italian corner, Mexican corner and Show Cooking and A / C.
La Gran Azul
It is located off the main pool at Grand Palladium Colonial / Kantenah. Buffet Service gorgeous outdoor restaurant with a spectacular palapa and wonderful views over the main pool. It features Italian corner and Show Cooking. *Smoking allowed

Meeting facilities

Meeting Info
The Grand Palladium Riviera Complex offers 12 Conference rooms an 1 Luxury Convention Center, ranging from 45 m2 to 505 m2, for 40 - 600 people, fully equipped with all the necessary technology and services for any type of celebration (subject to availability and with extra charge).

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (209)

Ratings and reviews for Grand Palladium Colonial Resort & Spa - All Inclusive

Overall score

4.1 / 5
5.01.0
209 out of 209
Amenities:
4.2
Cleanliness:
4.3
Hotel staff:
4.2
Comfort:
4
Location:
4.1
Value:
4.2

88% would recommend to a friend.

Sort by:
Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
Lien T.
Family
SLC
Jul 31, 2015

Just Ok experience

I have a nice room on 2nd floor of Colonial Resort, but my brother room on ground floor smells so bad, like mold/ damp. My brother asks for a room change but they couldn't accommodate. The service is ok @ buffet restaurants, room service but very bad at front desk. No smile nor emotion. All a la carte restaurant food are just ok and i rarely seen any smiling face except the mexican restaurant Adelita, very nice manager and waiters who are so nice and sweet. That's the best experience we have in 7 days stay in Grand Palladium Colonial Resort.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
1
Comfort:
4
Location:
2
Value:
2
Trip purpose:

Family

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
bubbakitty
Couples
N/A
Jul 13, 2015

Beautiful Place

the hotel was beautiful. the only problem was that the property was so big and the transportation to get back to you rooms in the evening was poor.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Luke
Couples
Deland
May 26, 2015

great hotel

Overall the hotel is nice. The food could use some improvement but otherwise it is a great hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
Jean Jellybean
Couples
N/A
May 26, 2015

Great trip wrong hotel!

It's a great hotel IF they put you in the hotel that you have paid for. Or given a choice.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
1
Value:
3
Trip purpose:

Couples

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

2
5.01.0
fr. r.
Family
N/A
May 25, 2015

Nice property, horrible service.

Positive aspects Beautiful property, very quiet. Better than Cancun Very clean Nice size rooms. Negative Unattentive to your needs. check your reservation. Make sure they assign you to the right hotel. I was putted in a far away hotel named riviera when i paid for the colonnial. They told me that i got an upgrated.???Far away from everything. They promise to change me to the Colonnial hotel after few days.???. I got it done for the same late daY, late night. It took more than an hour for the transportation to pick us up. Transportation inside of the hotel is a real mess. Be prepare to wait for the chu chu train to go back to your lobby. Problem is, it takes forever to arrive and most of the time is packed. If you ask a driver on a different shuttle to take you, they just ignored you or they keep telling you wait for the train. We walked to the room and lobby most of the time with my in laws in their 70s. Wi-fi. It may not work if you have an android phone like me. A guy from tech support helped me. It took a day to get it done. The hotel staff they are worried about arguing with you why you are wrong rather than help you. Ex. Wifi (it took me three tiimes over the phone, and a trip to reception to beg for my wifi code to find out a rude receptionist arguing that i should have it already. It took her longer lecturing me where to find the code on my welcome package instead of printing it. It took her few seconds to do it after my persistance. Be very careful when you buy things on the hotel. Especially in dollars. The change given back three times was short. I have to argue with clerks on those stores to get the difference. They only give back pesos no dollars. I have stay on different hotels in Cancun and by far this is the one with the worst customer service.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
1
Comfort:
5
Location:
5
Value:
2
Trip purpose:

Family

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Richard H.
Friends
N/A
Feb 4, 2015

Great winter break

Staff was wonderful,very helpful. Very clean. Beautiful grounds.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Friends

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
eMerging dude
Friends
Sylvania, Ohio
Oct 13, 2014

Nice place for a stay

We have not been to an all inclusive resort in the past while our friends who we traveled with have been to several. In all, our stay was positive. Resort was clean. Staff was good. But there is a lack of attention to detail and some staff "caring" about your stay. When asking for some simple things, they were forgotten or ignored, especially if you asked for something that an individual could not be accountable for. If you needed coffee or something at a restaurant, all was good. If you asked for something in your room that someone had to follow through on, not good at all. Not detrimental to the trip, but comfort in an all inclusive is what is being sold and that did not come through in all cases. But beach was great, bartenders fun, food plentiful and good and you could always find something to eat that was good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Friends

Sightseeing tip: Short drive from hotel

Playa de Carmen is a nice side trip for an evening to break up the trip.

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

1
5.01.0
Carleeq
Family
Los Angeles, CA
Oct 9, 2014

Not Great

The service is bad, and 95% staff really does not care, food is so, no ocean views, no handicapped amenities. Looked like a small apartment complex. Would not recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
5
Hotel staff:
1
Comfort:
2
Location:
1
Value:
1
Trip purpose:

Family

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Landlocked in Denver
Family
Denver
Aug 25, 2014

family trip

Third time to Riviera Maya and loved this resort. It's only as big as you make it! (see hint). The nicest, longest beach of any resort I have stayed at, and also the most and largest pools. Kid's pool fabulous! and close to the beach. Food was very good, and although a bit "European" in the selections for our group, you can ALWAYS find something good to eat. Customer service was a bit spotty, but there were some excellent people in the buffets. Beach bartenders could have been a bit friendlier, El Rinconcito bar service was excellent. Ate in two a la carte restaurants--both were almost too hot to make the meal completely enjoyable, although the food was good. Had read this on other reviews, and found it to be accurate; not sure why the management doesn't address this issue since it is mentioned over and over. Room was large, clean and comfortable and the renovations taking place now will make them even better and more attractive. Would definitely return to this resort and check out the other sections we just didn't have time to explore!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Family

Time-saving tip: In Hotel

This resort is huge, so take the map everywhere, find some shortcuts early on, and you can get to and from the locations you use the most (room-food-pool-beach-lobby) much quicker. Take the train/shuttle ride in the first day or so to explore the other parts of the resort. Then it's up to you if you want to stay in the same location every day, or venture out into other sections/pools, etc. I also discovered that you can use the "house phone" at the pool bars if you need to check in with people back in the room, etc. this was very helpful and saved $$ on the cell phone bill!

Review of Grand Palladium Colonial Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
dhpatton
Friends
Harrisonburg, Virginia
Jul 28, 2014

Nice place with room for improvement

Let me start out by saying this is a wonderful resort in a beautiful location. The whole place seemed to be pretty well maintained and the food was adequate. Our experience however left a lot to be desired. The service at this resort is downright bad. The main culprits were the dining facility staff and the front desk personal. They were rude and not helpful throughout our stay. If you want good service from anyone you better give them a few dollars in advance or they will more or less ignore you. I could probably ignore the poor service if I was able to catch a decent buzz, but all the alcohol is watered down way too much to do so. Let me add that the group I was with is very low maintenance and have never had this much trouble in all our our years of traveling together.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
1
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Friends

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